Period
to 20 July 2017

The median annual salary for a 3rd Line Technical Support was £37,500 in advertised job vacancies during the 6 months to 20 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Technical Support
UK
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 1121 1137 1147
Rank change year-on-year +16 +10 +9
Permanent jobs requiring a 3rd Line Technical Support 72 139 181
As % of all permanent IT jobs advertised in the UK 0.041% 0.068% 0.082%
As % of the Job Titles category 0.042% 0.071% 0.085%
Number of salaries quoted 61 129 161
UK median annual salary £37,500 £37,500 £37,500
10th Percentile £26,250 £26,250 £27,750
90th Percentile £51,000 £45,000 £50,000
UK excluding London median annual salary £37,500 £37,500 £36,000
% change year-on-year - +4.17% +2.86%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 170014 195855 213983
As % of all permanent IT job vacancies advertised in the UK 96.02% 96.50% 96.57%
Number of salaries quoted 138687 164501 175450
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

3rd Line Technical Support
Job Vacancy Trend

Job postings that featured 3rd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support.

Salary trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Technical Support over the 6 months to 20 July 2017.

Salary histogram for 3rd Line Technical Support in the UK

3rd Line Technical Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 70 £37,500 - 3
UK excluding London +44 54 £37,500 - 1
South East +86 26 £37,500 -6.25% 1
London +26 18 £42,500 +13.33% 2
North of England -7 12 £37,500 +7.14%
Midlands +33 9 £25,331 -27.63%
North West -36 9 £37,500 +7.14%
East Midlands - 5 £25,331 -
West Midlands +9 4 £34,250 -2.14%
East of England -1 4 £40,000 +6.67%
Yorkshire +32 3 £37,500 -6.25%
South West +17 1 £29,000 -1.69%
Scotland +10 1 £38,500 -6.10%
Wales +7 1 £30,000 -

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2017, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Technical Support in the job title.

1 43 (59.72%) Windows
2 40 (55.56%) Active Directory
3 39 (54.17%) Microsoft
4 29 (40.28%) Windows Server
5 27 (37.50%) VMware
6 23 (31.94%) Citrix
7 21 (29.17%) Office 365
7 21 (29.17%) SCCM
7 21 (29.17%) SQL
8 20 (27.78%) Windows Server 2008
9 19 (26.39%) Cisco
10 18 (25.00%) Veeam
10 18 (25.00%) Microsoft Azure
11 17 (23.61%) Hyper-V
11 17 (23.61%) Windows Server 2012
11 17 (23.61%) ITIL
12 16 (22.22%) VMware Infrastructure
13 15 (20.83%) Linux
14 14 (19.44%) LAN
14 14 (19.44%) SAN
15 13 (18.06%) DHCP
15 13 (18.06%) MS Exchange
15 13 (18.06%) Service Delivery
16 12 (16.67%) WAN
16 12 (16.67%) SQL Server
16 12 (16.67%) TCP/IP
16 12 (16.67%) DNS
16 12 (16.67%) Analytical Skills
17 11 (15.28%) Microsoft Certification
17 11 (15.28%) NetApp

3rd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (18.06%) MS Exchange
2 7 (9.72%) SharePoint
3 5 (6.94%) Exchange Server 2010
4 4 (5.56%) Apache
4 4 (5.56%) Tomcat
5 2 (2.78%) Exchange Server 2013
5 2 (2.78%) IIS
5 2 (2.78%) Skype for Business
6 1 (1.39%) Blackberry Enterprise Server
6 1 (1.39%) Exchange Server 2007
Applications
1 8 (11.11%) Microsoft Office
Business Applications
1 1 (1.39%) Dynamics CRM
1 1 (1.39%) NetSuite
Cloud Services
1 21 (29.17%) Office 365
2 18 (25.00%) Microsoft Azure
3 5 (6.94%) Azure Active Directory
4 4 (5.56%) OneDrive
5 1 (1.39%) Amazon AWS
5 1 (1.39%) Boomi
5 1 (1.39%) Cloud Computing
Communications & Networking
1 14 (19.44%) LAN
1 14 (19.44%) SAN
2 13 (18.06%) DHCP
3 12 (16.67%) DNS
3 12 (16.67%) TCP/IP
3 12 (16.67%) WAN
4 10 (13.89%) Firewall
5 7 (9.72%) Remote Desktop
6 5 (6.94%) Wireless
7 4 (5.56%) Cisco Wireless
7 4 (5.56%) VPN
8 3 (4.17%) Internet
8 3 (4.17%) Network Security
9 2 (2.78%) VLAN
9 2 (2.78%) VoIP
10 1 (1.39%) Fibre Channel
10 1 (1.39%) FirePass
10 1 (1.39%) NAS
10 1 (1.39%) NetScaler
10 1 (1.39%) Wireshark
Database & Business Intelligence
1 12 (16.67%) SQL Server
2 3 (4.17%) MySQL
3 2 (2.78%) DB2
3 2 (2.78%) Informix
3 2 (2.78%) SQL Server 2012
4 1 (1.39%) SQL Server 2014
General
1 7 (9.72%) Finance
2 5 (6.94%) Law
3 3 (4.17%) Manufacturing
4 2 (2.78%) Legal
5 1 (1.39%) Advertising
5 1 (1.39%) Financial Institution
5 1 (1.39%) French Language
5 1 (1.39%) Front Office
5 1 (1.39%) Games
5 1 (1.39%) Retail
Libraries, Frameworks & Software Standards
1 3 (4.17%) .NET
1 3 (4.17%) HTML
1 3 (4.17%) ODBC
2 1 (1.39%) COM
2 1 (1.39%) EDI
2 1 (1.39%) Web Services
Miscellaneous
1 12 (16.67%) Analytical Skills
2 9 (12.50%) Management Information System
3 8 (11.11%) Clustering
4 7 (9.72%) Data Centre
4 7 (9.72%) Hybrid Cloud
5 3 (4.17%) Enterprise Software
5 3 (4.17%) Life Science
6 2 (2.78%) Fat Client
6 2 (2.78%) Foreign Exchange (FX)
6 2 (2.78%) Replication
6 2 (2.78%) Thin Client
7 1 (1.39%) AS400
7 1 (1.39%) Blackberry
7 1 (1.39%) HP Storage
7 1 (1.39%) HP StoreVirtual
7 1 (1.39%) iPhone
7 1 (1.39%) iSeries
7 1 (1.39%) PKI
7 1 (1.39%) Xbox
Operating Systems
1 43 (59.72%) Windows
2 29 (40.28%) Windows Server
3 20 (27.78%) Windows Server 2008
4 17 (23.61%) Windows Server 2012
5 15 (20.83%) Linux
6 8 (11.11%) Windows Server 2003
7 7 (9.72%) Windows 7
8 6 (8.33%) Windows 10
9 3 (4.17%) Unix
9 3 (4.17%) Windows 8
10 2 (2.78%) AIX
10 2 (2.78%) HPUX
10 2 (2.78%) Mac OS X
10 2 (2.78%) Solaris
10 2 (2.78%) SUSE
10 2 (2.78%) Ubuntu
11 1 (1.39%) Android
11 1 (1.39%) Mac OS
11 1 (1.39%) Mac OS X Server
Processes & Methodologies
1 17 (23.61%) ITIL
2 13 (18.06%) Service Delivery
3 10 (13.89%) Business Continuity
4 9 (12.50%) Disaster Recovery
5 8 (11.11%) Time Management
6 6 (8.33%) Incident Management
7 5 (6.94%) Kalman Filter
7 5 (6.94%) Line Management
7 5 (6.94%) Service Delivery Management
7 5 (6.94%) Virtual Environments
8 4 (5.56%) Change Management
8 4 (5.56%) Configuration Management
8 4 (5.56%) Data Management
8 4 (5.56%) Email Filtering
8 4 (5.56%) Mentoring
8 4 (5.56%) Technical Analysis
8 4 (5.56%) Web Filtering
9 3 (4.17%) CRM
9 3 (4.17%) People Management
9 3 (4.17%) Technical Architecture
Programming Languages
1 21 (29.17%) SQL
2 4 (5.56%) PowerShell
3 3 (4.17%) Bash Shell
3 3 (4.17%) C#
3 3 (4.17%) Korn
3 3 (4.17%) Shell Script
4 1 (1.39%) JavaScript
Qualifications
1 11 (15.28%) Microsoft Certification
2 7 (9.72%) MCSE
3 4 (5.56%) ITIL Certification
4 3 (4.17%) MCSA
4 3 (4.17%) Network+ Certification
5 2 (2.78%) A+ Certification
5 2 (2.78%) CompTIA Security+
5 2 (2.78%) MCTS
5 2 (2.78%) Security+ Certification
6 1 (1.39%) ACSP
6 1 (1.39%) CCA
6 1 (1.39%) CCAA
6 1 (1.39%) Citrix Certification
6 1 (1.39%) HP AIS
6 1 (1.39%) MCITP
6 1 (1.39%) MCP
6 1 (1.39%) PRINCE2 Certification
6 1 (1.39%) SC Cleared
6 1 (1.39%) Security Cleared
6 1 (1.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (5.56%) SLA
2 1 (1.39%) ISO/IEC 27001
2 1 (1.39%) SSAE 16
System Software
1 40 (55.56%) Active Directory
2 17 (23.61%) Hyper-V
3 16 (22.22%) VMware Infrastructure
4 5 (6.94%) vSphere
4 5 (6.94%) XenApp
5 4 (5.56%) XenDesktop
6 3 (4.17%) Samba
7 2 (2.78%) Terminal Services
7 2 (2.78%) VMware ESXi
7 2 (2.78%) XenServer
Systems Management
1 21 (29.17%) SCCM
2 11 (15.28%) Backup Exec
3 3 (4.17%) HP Data Protector
3 3 (4.17%) NetBackup
4 2 (2.78%) EMC NetWorker
4 2 (2.78%) Microsoft Clustering
4 2 (2.78%) PaperCut
4 2 (2.78%) SafeCom
4 2 (2.78%) WSUS
5 1 (1.39%) Microsoft Intune
5 1 (1.39%) SCOM
5 1 (1.39%) SCVMM
5 1 (1.39%) Systems Management Server (SMS)
Vendors
1 39 (54.17%) Microsoft
2 27 (37.50%) VMware
3 23 (31.94%) Citrix
4 19 (26.39%) Cisco
5 18 (25.00%) Veeam
6 11 (15.28%) NetApp
7 10 (13.89%) HP
8 7 (9.72%) EMC
9 5 (6.94%) arcserve
9 5 (6.94%) CommVault
9 5 (6.94%) Veritas
10 4 (5.56%) CheckPoint
10 4 (5.56%) Zerto
11 3 (4.17%) Dell
11 3 (4.17%) Oracle
12 2 (2.78%) Apple
12 2 (2.78%) Equitrac
12 2 (2.78%) Red Hat
12 2 (2.78%) Sybase
13 1 (1.39%) EqualLogic
Oxfordshire
Calibre Search Ltd
Salary: £40000 - £42000.00 per annum
Posted: 3 days ago
London
Direct Resource Services Ltd
Salary: £0 - £50,000 per year
Posted: 2 days ago
London
SidTech Limited
Posted: 19 days ago