Period
to 20 January 2018

The median annual salary for a 3rd Line Technical Support was £37,500 in advertised job vacancies during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Technical Support
UK
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 1113 1098 1121
Rank change year-on-year -15 +23 -34
Permanent jobs requiring a 3rd Line Technical Support 50 82 171
As % of all permanent IT jobs advertised in the UK 0.029% 0.046% 0.082%
As % of the Job Titles category 0.030% 0.048% 0.085%
Number of salaries quoted 50 73 160
UK median annual salary £37,500 £35,000 £36,500
Median salary % change year-on-year +7.14% -4.11% +1.39%
10th Percentile £28,875 £26,050 £26,250
90th Percentile £48,750 £48,150 £44,500
UK excluding London median annual salary £35,000 £35,000 £36,500
% change year-on-year - -4.11% +4.29%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,327 170,795 201,526
% of permanent IT jobs with a recognized job title 96.08% 96.47% 96.58%
Number of salaries quoted 135,125 142,189 168,498
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,325
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

3rd Line Technical Support
Job Vacancy Trend

Job postings that featured 3rd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support.

Salary trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Technical Support over the 6 months to 20 January 2018.

Salary histogram for 3rd Line Technical Support in the UK

3rd Line Technical Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 50 £37,500 +7.14% 5
London +11 28 £41,000 +7.89%
UK excluding London -20 24 £35,000 - 6
Midlands +15 10 £29,250 -16.43% 4
West Midlands +8 8 £29,250 -16.43% 4
South East +20 7 £37,500 -6.25% 1
North of England -6 5 £46,500 +43.08%
North West -9 5 £46,500 +43.08%
East Midlands +30 2 £27,500 -21.43%
East of England +10 1 £33,500 +21.82%
South West +1 1 £35,000 -

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 January 2018, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Technical Support in the job title.

1 42 (84.00%) Windows
2 35 (70.00%) Windows Server
3 33 (66.00%) VMware
4 31 (62.00%) Microsoft
5 29 (58.00%) Active Directory
6 28 (56.00%) VMware Infrastructure
7 21 (42.00%) Office 365
8 20 (40.00%) Windows Server 2008
9 18 (36.00%) Hyper-V
10 16 (32.00%) SCCM
10 16 (32.00%) MS Exchange
11 14 (28.00%) Microsoft Office
11 14 (28.00%) Citrix
11 14 (28.00%) Firewall
12 13 (26.00%) LAN
13 12 (24.00%) WAN
13 12 (24.00%) TCP/IP
13 12 (24.00%) DNS
13 12 (24.00%) Microsoft Certification
13 12 (24.00%) Cisco
13 12 (24.00%) Finance
13 12 (24.00%) Windows Server 2012
14 11 (22.00%) Microsoft Azure
15 10 (20.00%) Exchange Server 2013
15 10 (20.00%) Mimecast
15 10 (20.00%) SAN
15 10 (20.00%) DHCP
16 9 (18.00%) HP
16 9 (18.00%) Sophos
16 9 (18.00%) Law

3rd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (32.00%) MS Exchange
2 10 (20.00%) Exchange Server 2013
3 7 (14.00%) SharePoint
4 6 (12.00%) Exchange Server 2010
5 5 (10.00%) Skype for Business
6 2 (4.00%) Exchange Server 2003
7 1 (2.00%) Documentum
7 1 (2.00%) nginx
Applications
1 14 (28.00%) Microsoft Office
Cloud Services
1 21 (42.00%) Office 365
2 11 (22.00%) Microsoft Azure
3 10 (20.00%) Mimecast
4 5 (10.00%) Amazon AWS
Communications & Networking
1 14 (28.00%) Firewall
2 13 (26.00%) LAN
3 12 (24.00%) DNS
3 12 (24.00%) TCP/IP
3 12 (24.00%) WAN
4 10 (20.00%) DHCP
4 10 (20.00%) SAN
5 9 (18.00%) VLAN
6 5 (10.00%) VoIP
7 4 (8.00%) Remote Desktop
8 2 (4.00%) iSCSI
8 2 (4.00%) WLAN
9 1 (2.00%) HTTP
9 1 (2.00%) NAS
9 1 (2.00%) NetScaler
9 1 (2.00%) Reverse Proxy
9 1 (2.00%) SSH
9 1 (2.00%) SSL
Database & Business Intelligence
1 5 (10.00%) SQL Server
2 4 (8.00%) SQL Server 2008
3 2 (4.00%) Blockchain
4 1 (2.00%) MySQL
4 1 (2.00%) MySQL Workbench
General
1 12 (24.00%) Finance
2 9 (18.00%) Law
3 7 (14.00%) Legal
4 2 (4.00%) Banking
4 2 (4.00%) Telecoms
5 1 (2.00%) Advertising
5 1 (2.00%) French Language
5 1 (2.00%) German Language
5 1 (2.00%) Italian Language
5 1 (2.00%) Retail
5 1 (2.00%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (4.00%) XML
2 1 (2.00%) CSS
2 1 (2.00%) HTML
Miscellaneous
1 5 (10.00%) Driving Licence
2 3 (6.00%) Data Centre
2 3 (6.00%) iPad
3 2 (4.00%) Foreign Exchange (FX)
4 1 (2.00%) Analytical Skills
4 1 (2.00%) Clustering
4 1 (2.00%) EPoS
4 1 (2.00%) HP Storage
4 1 (2.00%) Microsoft Licensing
4 1 (2.00%) Public Cloud
Operating Systems
1 42 (84.00%) Windows
2 35 (70.00%) Windows Server
3 20 (40.00%) Windows Server 2008
4 12 (24.00%) Windows Server 2012
5 8 (16.00%) Windows 7
6 6 (12.00%) Windows 8
7 5 (10.00%) Linux
8 4 (8.00%) Windows 10
9 3 (6.00%) Ubuntu
10 2 (4.00%) Windows XP
11 1 (2.00%) Windows Server 2003
Processes & Methodologies
1 7 (14.00%) Migration
2 6 (12.00%) Change Management
3 4 (8.00%) CRM
3 4 (8.00%) Network Management
3 4 (8.00%) Runbook
4 3 (6.00%) Agile Software Development
4 3 (6.00%) Break/Fix
4 3 (6.00%) Capacity Planning
4 3 (6.00%) Customer Requirements
4 3 (6.00%) Desktop Virtualisation
4 3 (6.00%) DevOps
4 3 (6.00%) ITIL
4 3 (6.00%) Service Delivery
5 2 (4.00%) E-Commerce
5 2 (4.00%) Server Virtualisation
6 1 (2.00%) Chat Support
6 1 (2.00%) Document Management
6 1 (2.00%) Operations Management
6 1 (2.00%) Problem Management
6 1 (2.00%) Virtual Environments
Programming Languages
1 8 (16.00%) SQL
2 4 (8.00%) PowerShell
Qualifications
1 12 (24.00%) Microsoft Certification
2 8 (16.00%) MCSE
3 6 (12.00%) MCITP
3 6 (12.00%) MCSA
4 5 (10.00%) DBS Check
5 4 (8.00%) VMware Certified Professional (VCP)
6 3 (6.00%) VCP4
6 3 (6.00%) VCP5
7 1 (2.00%) Degree
7 1 (2.00%) DV Cleared
7 1 (2.00%) MCP
7 1 (2.00%) SC Cleared
7 1 (2.00%) Security Cleared
Quality Assurance & Compliance
1 5 (10.00%) SLA
2 1 (2.00%) Sarbanes-Oxley
System Software
1 29 (58.00%) Active Directory
2 28 (56.00%) VMware Infrastructure
3 18 (36.00%) Hyper-V
4 8 (16.00%) XenApp
5 6 (12.00%) vSphere
5 6 (12.00%) XenDesktop
6 4 (8.00%) Virtual Servers
7 1 (2.00%) DFS Replication
7 1 (2.00%) ISA Server
7 1 (2.00%) LXC
7 1 (2.00%) VMware ESXi
Systems Management
1 16 (32.00%) SCCM
2 2 (4.00%) SCOM
2 2 (4.00%) XenMobile
3 1 (2.00%) Backup Exec
3 1 (2.00%) Cisco UCCX
3 1 (2.00%) Norton AntiVirus
3 1 (2.00%) Symantec Enterprise Vault
3 1 (2.00%) Systems Management Server (SMS)
3 1 (2.00%) WSUS
3 1 (2.00%) ZABBIX
Vendors
1 33 (66.00%) VMware
2 31 (62.00%) Microsoft
3 14 (28.00%) Citrix
4 12 (24.00%) Cisco
5 9 (18.00%) HP
5 9 (18.00%) Sophos
6 7 (14.00%) iManage
7 6 (12.00%) Dell
8 5 (10.00%) AVG
9 4 (8.00%) SonicWALL
9 4 (8.00%) Symantec
9 4 (8.00%) Veeam
10 3 (6.00%) Apple
10 3 (6.00%) arcserve
10 3 (6.00%) Veritas
11 2 (4.00%) McAfee
11 2 (4.00%) Polycom
12 1 (2.00%) Barracuda Networks
12 1 (2.00%) Fujitsu
12 1 (2.00%) WatchGuard