The median annual salary for a 3rd Line Technical Support was £39,061 in advertised job vacancies during the 3 months to 24 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Technical Support
UK
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 821 881 883
Rank change year-on-year +60 +2  
Permanent jobs requiring a 3rd Line Technical Support 43 86 103
As % of all permanent IT jobs advertised in the UK 0.050% 0.082% 0.092%
As % of the Job Titles category 0.052% 0.086% 0.095%
Number of salaries quoted 38 81 88
Median salary £39,061 £37,500 £37,500
Median salary % change year-on-year +4.16% -  
90% offered a salary of more than £25,331 £29,000 £31,100
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London median salary £37,500 £36,500 £36,000
% change year-on-year +2.73% +1.38%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82581 100487 108682
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.36% 96.57%
Number of salaries quoted 68542 84332 88722
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

3rd Line Technical Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Technical Support in the job title.

Job vacancy trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support.

Salary trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Technical Support over the 3 months to 24 April 2017.

Salary histogram for 3rd Line Technical Support in the UK

3rd Line Technical Support
Top 25 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 24 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 43 £39,061 +4.16% 3
South East +63 18 £44,500 +11.25% 1
Berkshire +45 13 £50,000 +11.11% 1
London +39 12 £42,500 +10.38% 1
Reading +27 9 £50,000 +11.11% 1
Nottingham - 5 £25,331 -
Nottinghamshire - 5 £25,331 -
East Midlands - 5 £25,331 -
Hampshire +19 4 £30,000 -17.80%
North West -24 4 £40,000 +14.28%
Basingstoke - 4 £30,000 -
Cheshire -2 3 £37,500 +19.04%
Hertfordshire +10 2 £40,000 +6.66% 1
East of England -1 2 £40,000 +6.66% 1
Bracknell - 2 £44,500 -
South West +23 1 £29,000 -
Swindon +19 1 £29,000 -
Wiltshire +17 1 £29,000 -
West Midlands +15 1 £51,500 +47.14%
Oxfordshire +5 1 £35,000 -
Stevenage -2 1 - -
Watford - 1 £40,000 - 1
Wokingham - 1 £31,500 -
Thame - 1 £35,000 -
Coventry - 1 £51,500 -

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 April 2017, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Technical Support in the job title.

1 60 (76.92%) Active Directory
2 52 (66.67%) Windows
3 47 (60.26%) Microsoft
4 39 (50.00%) Windows Server
5 34 (43.59%) VMware
6 33 (42.31%) Citrix
7 28 (35.90%) DNS
8 26 (33.33%) MS Exchange
8 26 (33.33%) Windows Server 2012
9 24 (30.77%) Windows Server 2008
10 23 (29.49%) VMware Infrastructure
10 23 (29.49%) SQL Server
11 22 (28.21%) SQL
11 22 (28.21%) Hyper-V
12 21 (26.92%) Office 365
12 21 (26.92%) SAN
13 19 (24.36%) Firewall
13 19 (24.36%) Cisco
13 19 (24.36%) Veeam
14 18 (23.08%) HP
14 18 (23.08%) DHCP
15 16 (20.51%) ITIL
16 15 (19.23%) SCCM
17 14 (17.95%) NetApp
18 13 (16.67%) Windows Server 2003
18 13 (16.67%) arcserve
19 12 (15.38%) Backup Exec
19 12 (15.38%) TCP/IP
19 12 (15.38%) Linux
20 11 (14.10%) EMC

3rd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (33.33%) MS Exchange
2 10 (12.82%) SharePoint
3 8 (10.26%) IIS
4 7 (8.97%) Exchange Server 2010
4 7 (8.97%) Exchange Server 2013
5 5 (6.41%) Blackberry Enterprise Server
5 5 (6.41%) Site Server
6 4 (5.13%) Apache
7 2 (2.56%) Skype for Business
8 1 (1.28%) SharePoint 2013
8 1 (1.28%) Tomcat
Applications
1 8 (10.26%) Microsoft Office
2 1 (1.28%) Microsoft Excel
Business Applications
1 1 (1.28%) Dynamics CRM
1 1 (1.28%) NetSuite
Cloud Services
1 21 (26.92%) Office 365
2 11 (14.10%) Microsoft Azure
3 8 (10.26%) Mimecast
4 4 (5.13%) Azure Active Directory
4 4 (5.13%) OneDrive
5 1 (1.28%) Boomi
5 1 (1.28%) SaaS
Communications & Networking
1 28 (35.90%) DNS
2 21 (26.92%) SAN
3 19 (24.36%) Firewall
4 18 (23.08%) DHCP
5 12 (15.38%) TCP/IP
6 10 (12.82%) LAN
6 10 (12.82%) Remote Desktop
6 10 (12.82%) WAN
7 7 (8.97%) Internet
8 5 (6.41%) VLAN
8 5 (6.41%) Wireless
9 4 (5.13%) Cisco Wireless
9 4 (5.13%) VPN
10 3 (3.85%) DDNS
10 3 (3.85%) NAS
10 3 (3.85%) Network Security
11 2 (2.56%) IPv4
11 2 (2.56%) OSPF
11 2 (2.56%) RIP
11 2 (2.56%) SSL
Database & Business Intelligence
1 23 (29.49%) SQL Server
2 3 (3.85%) MySQL
2 3 (3.85%) SQL Server 2012
3 2 (2.56%) DB2
3 2 (2.56%) Informix
3 2 (2.56%) SQL Server 2014
4 1 (1.28%) SQL Server 2008
General
1 8 (10.26%) Finance
2 7 (8.97%) Law
2 7 (8.97%) Telecoms
3 3 (3.85%) Banking
4 2 (2.56%) Legal
5 1 (1.28%) Advertising
5 1 (1.28%) French Language
5 1 (1.28%) Front Office
5 1 (1.28%) Games
Libraries, Frameworks & Software Standards
1 5 (6.41%) .NET
2 2 (2.56%) COM
3 1 (1.28%) .NET Framework
3 1 (1.28%) EDI
3 1 (1.28%) Web Services
Miscellaneous
1 11 (14.10%) Analytical Skills
1 11 (14.10%) Clustering
2 9 (11.54%) Management Information System
3 8 (10.26%) Data Centre
4 6 (7.69%) Hybrid Cloud
5 5 (6.41%) Enterprise Software
6 2 (2.56%) Fat Client
6 2 (2.56%) HP StoreVirtual
6 2 (2.56%) Linux Command Line
6 2 (2.56%) Replication
6 2 (2.56%) Thin Client
7 1 (1.28%) AS400
7 1 (1.28%) HP Storage
7 1 (1.28%) iSeries
7 1 (1.28%) PKI
7 1 (1.28%) Xbox
Operating Systems
1 52 (66.67%) Windows
2 39 (50.00%) Windows Server
3 26 (33.33%) Windows Server 2012
4 24 (30.77%) Windows Server 2008
5 13 (16.67%) Windows Server 2003
6 12 (15.38%) Linux
7 8 (10.26%) Windows 7
8 7 (8.97%) Mac OS X
9 4 (5.13%) Windows 10
10 3 (3.85%) Apple iOS
10 3 (3.85%) Unix
11 2 (2.56%) AIX
11 2 (2.56%) HPUX
11 2 (2.56%) Solaris
11 2 (2.56%) SUSE
11 2 (2.56%) Windows 8
Processes & Methodologies
1 16 (20.51%) ITIL
2 11 (14.10%) Disaster Recovery
3 10 (12.82%) Time Management
4 8 (10.26%) Service Delivery
5 7 (8.97%) Data Management
6 6 (7.69%) Business Continuity
6 6 (7.69%) Incident Management
6 6 (7.69%) Line Management
7 5 (6.41%) Change Management
7 5 (6.41%) Infrastructure Management
7 5 (6.41%) Kalman Filter
7 5 (6.41%) Mentoring
7 5 (6.41%) Migration
7 5 (6.41%) Server Building
8 4 (5.13%) Configuration Management
8 4 (5.13%) Email Filtering
8 4 (5.13%) Technical Analysis
8 4 (5.13%) Virtual Environments
8 4 (5.13%) Web Filtering
9 3 (3.85%) Service Delivery Management
Programming Languages
1 22 (28.21%) SQL
2 3 (3.85%) C#
2 3 (3.85%) PowerShell
3 1 (1.28%) JavaScript
3 1 (1.28%) T-SQL
3 1 (1.28%) VB
3 1 (1.28%) VB.NET
Qualifications
1 9 (11.54%) Microsoft Certification
2 6 (7.69%) Cisco Certification
2 6 (7.69%) MCSE
3 4 (5.13%) ITIL Certification
4 2 (2.56%) A+ Certification
4 2 (2.56%) CompTIA Security+
4 2 (2.56%) MCSA
4 2 (2.56%) MCTS
4 2 (2.56%) Network+ Certification
4 2 (2.56%) Security+ Certification
5 1 (1.28%) CCA
5 1 (1.28%) CCAA
5 1 (1.28%) CCNA
5 1 (1.28%) Citrix Certification
5 1 (1.28%) SC Cleared
5 1 (1.28%) Security Cleared
Quality Assurance & Compliance
1 7 (8.97%) SLA
2 1 (1.28%) ISO/IEC 27001
2 1 (1.28%) SSAE 16
System Software
1 60 (76.92%) Active Directory
2 23 (29.49%) VMware Infrastructure
3 22 (28.21%) Hyper-V
4 8 (10.26%) XenApp
5 7 (8.97%) Terminal Services
5 7 (8.97%) vSphere
6 5 (6.41%) XenDesktop
7 3 (3.85%) VMware ESXi
8 2 (2.56%) XenServer
Systems Management
1 15 (19.23%) SCCM
2 12 (15.38%) Backup Exec
3 6 (7.69%) NetBackup
4 5 (6.41%) HP Data Protector
4 5 (6.41%) Norton AntiVirus
5 3 (3.85%) EMC NetWorker
5 3 (3.85%) Microsoft Clustering
6 2 (2.56%) PaperCut
6 2 (2.56%) SafeCom
6 2 (2.56%) WSUS
7 1 (1.28%) SCOM
7 1 (1.28%) SCVMM
Vendors
1 47 (60.26%) Microsoft
2 34 (43.59%) VMware
3 33 (42.31%) Citrix
4 19 (24.36%) Cisco
4 19 (24.36%) Veeam
5 18 (23.08%) HP
6 14 (17.95%) NetApp
7 13 (16.67%) arcserve
8 11 (14.10%) EMC
9 8 (10.26%) CommVault
9 8 (10.26%) Veritas
10 7 (8.97%) Zerto
11 6 (7.69%) Dell
11 6 (7.69%) SolarWinds
11 6 (7.69%) Sophos
11 6 (7.69%) Symantec
12 5 (6.41%) Acronis
12 5 (6.41%) Kaspersky
12 5 (6.41%) Proofpoint
12 5 (6.41%) Webroot
Reading, Berkshire
83Zero
Salary: From £40,000 to £50,000 per annum + Excellent Company Benefits
Posted: 6 days ago
London
Burns Sheehan
Salary: £30000 - £38000 per annum
Posted: 5 days ago
Watford, Hertfordshire
Berkeley Square IT
Salary: £35000 - £45000 Per Annum
Posted: 5 days ago