Period
to 16 December 2017

The following table provides summary statistics for contract job vacancies with a requirement for Customer Analysis skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Analysis over the 6 months to 16 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Analysis
UK
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 879 875 886
Rank change year-on-year -4 +11 -7
Contract jobs citing Customer Analysis 3 5 16
As % of all contract IT jobs advertised in the UK 0.003% 0.005% 0.014%
As % of the Processes & Methodologies category 0.003% 0.006% 0.017%
Number of daily rates quoted 2 4 11
UK median daily rate £388 £341 £235
Median daily rate % change year-on-year +13.55% +45.21% -47.13%
10th Percentile £334 £314 £110
90th Percentile £431 £355 £475
UK excluding London median daily rate £350 £345 £230
% change year-on-year +1.45% +50.00% -47.43%
Number of hourly rates quoted 0 0 0
UK median hourly rate - - -
UK excluding London median hourly rate - - -

Customer Analysis is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86728 86139 92906
As % of all contract IT jobs advertised in the UK 84.53% 83.93% 82.14%
Number of daily rates quoted 57972 56895 60344
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £281 £263 £263
90th Percentile £638 £606 £600
UK excluding London median daily rate £405 £400 £388
% change year-on-year +1.25% +3.23% +3.33%
Number of hourly rates quoted 1990 2322 2759
UK median hourly rate £25.00 £24.00 £22.50
Median hourly rate % change year-on-year +4.17% +6.67% +18.42%
10th Percentile £11.44 £11.25 £11.25
90th Percentile £49.75 £48.75 £47.83
UK excluding London median hourly rate £25.00 £24.00 £23.43
% change year-on-year +4.17% +2.45% +17.13%

Customer Analysis
Job Vacancy Trend

Job postings citing Customer Analysis as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Analysis in the UK

Customer Analysis
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Analysis.

Contractor daily rate trend for Customer Analysis in the UK

Customer Analysis
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Analysis.

Contractor hourly rate trend for Customer Analysis in the UK

Customer Analysis
Top 5 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Analysis within the UK over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 3 £388 +13.55% 1
North of England +53 1 £350 - 1
UK excluding London +6 1 £350 +1.45% 2
London -36 1 £425 +25.93%
Yorkshire - 1 £350 -

For the 6 months to 16 December 2017, IT contractor jobs citing Customer Analysis also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Analysis.

1 2 (66.67%) Degree
2 1 (33.33%) Data Protection Act
2 1 (33.33%) Lean Six Sigma
2 1 (33.33%) User Acceptance Testing
2 1 (33.33%) Data Protection
2 1 (33.33%) Six Sigma Green Belt
2 1 (33.33%) hybris
2 1 (33.33%) Stakeholder Engagement
2 1 (33.33%) Regression Analysis
2 1 (33.33%) Process Improvement
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) Customer Insight
2 1 (33.33%) User Stories
2 1 (33.33%) Lucidchart
2 1 (33.33%) Coaching
2 1 (33.33%) Analytical Skills
2 1 (33.33%) SAP Hybris
2 1 (33.33%) Actionable Insight
2 1 (33.33%) Actionable Recommendations
2 1 (33.33%) Customer Requirements
2 1 (33.33%) Acceptance Criteria
2 1 (33.33%) Process Management
2 1 (33.33%) Change Management
2 1 (33.33%) Data Security
2 1 (33.33%) Risk Management
2 1 (33.33%) Migration
2 1 (33.33%) SAP CRM
2 1 (33.33%) Business Analysis
2 1 (33.33%) Marketing
2 1 (33.33%) SQL

Customer Analysis
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) SAS
Applications
1 1 (33.33%) Microsoft Office
1 1 (33.33%) MS Visio
Business Applications
1 1 (33.33%) SAP CRM
1 1 (33.33%) SAP Hybris
Cloud Services
1 1 (33.33%) Lucidchart
General
1 1 (33.33%) Marketing
Job Titles
1 2 (66.67%) Analyst
2 1 (33.33%) Cloud Consultant
2 1 (33.33%) Consultant
2 1 (33.33%) Customer Analyst
2 1 (33.33%) Customer Insight Analyst
2 1 (33.33%) Insight Analyst
2 1 (33.33%) Process Analyst
2 1 (33.33%) Process Improvement Analyst
2 1 (33.33%) SAP Consultant
Miscellaneous
1 1 (33.33%) Analytical Skills
1 1 (33.33%) Data Protection Act
Processes & Methodologies
1 1 (33.33%) Business Analysis
1 1 (33.33%) CHAID
1 1 (33.33%) Change Management
1 1 (33.33%) Coaching
1 1 (33.33%) CRM
1 1 (33.33%) Customer Insight
1 1 (33.33%) Data Modelling
1 1 (33.33%) Data Protection
1 1 (33.33%) Data Security
1 1 (33.33%) Lean Six Sigma
1 1 (33.33%) Migration
1 1 (33.33%) Process Improvement
1 1 (33.33%) Process Management
1 1 (33.33%) Regression Analysis
1 1 (33.33%) Risk Management
1 1 (33.33%) Root Cause Analysis
1 1 (33.33%) Six Sigma
1 1 (33.33%) Stakeholder Engagement
1 1 (33.33%) User Acceptance Testing
1 1 (33.33%) User Stories
Programming Languages
1 1 (33.33%) SQL
Qualifications
1 2 (66.67%) Degree
2 1 (33.33%) Six Sigma Green Belt
Quality Assurance & Compliance
1 1 (33.33%) Actionable Recommendations
Vendors
1 1 (33.33%) hybris
1 1 (33.33%) Microsoft
1 1 (33.33%) SAP