Period
to 25 October 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Analysis skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Analysis over the 6 months to 25 October 2020 with a comparison to the same period in the previous 2 years.

Customer Analysis
UK
6 months to
25 Oct 2020
Same period 2019 Same period 2018
Rank 681 1053 1131
Rank change year-on-year +372 +78 +44
Permanent jobs citing Customer Analysis 4 16 31
As % of all permanent jobs advertised in the UK 0.008% 0.012% 0.019%
As % of the Processes & Methodologies category 0.009% 0.013% 0.021%
Number of salaries quoted 2 7 15
Median annual salary £87,320 £49,000 £45,000
Median salary % change year-on-year +78.20% +8.89% -10.00%
10th Percentile £55,926 £41,250 £36,250
90th Percentile £128,714 £88,500 £66,700
UK excluding London median annual salary £49,640 £45,750 £53,750
% change year-on-year +8.50% -14.88% +38.71%

Customer Analysis is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 45,137 125,557 151,176
As % of all permanent IT jobs advertised in the UK 92.42% 92.21% 91.93%
Number of salaries quoted 37,192 98,906 120,203
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,753 £30,000 £29,000
90th Percentile £90,000 £86,250 £83,750
UK excluding London median annual salary £49,142 £45,000 £45,000
% change year-on-year +9.20% - +5.88%

Customer Analysis
Job Vacancy Trend

Job postings citing Customer Analysis as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Analysis in the UK

Customer Analysis
Salary Trend

3-month moving average salary quoted in jobs citing Customer Analysis.

Salary trend for Customer Analysis in the UK

Customer Analysis
Salary Histogram

Salary distribution for jobs citing Customer Analysis over the 6 months to 25 October 2020.

Salary histogram for Customer Analysis in the UK

Customer Analysis
Top 4 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analysis within the UK over the 6 months to 25 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +369 4 £87,320 +66.32% 1
London +251 3 £125,000 +138.10%
UK excluding London +311 1 £49,640 +8.50% 1
South West - 1 £49,640 -

For the 6 months to 25 October 2020, IT jobs citing Customer Analysis also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer Analysis.

1 2 (50.00%) Business Intelligence
1 2 (50.00%) Degree
1 2 (50.00%) Analytical Skills
1 2 (50.00%) Commercial Awareness
2 1 (25.00%) Decision-Making
2 1 (25.00%) Self-Motivation
2 1 (25.00%) Problem-Solving
2 1 (25.00%) Power Platform
2 1 (25.00%) Brand Awareness
2 1 (25.00%) Power BI
2 1 (25.00%) Wireframes
2 1 (25.00%) Budgeting and Forecasting
2 1 (25.00%) High-Fidelity Prototypes
2 1 (25.00%) Low-Fidelity Prototypes
2 1 (25.00%) Refactoring
2 1 (25.00%) SWOT Analysis
2 1 (25.00%) Mathematics
2 1 (25.00%) Digital Marketing
2 1 (25.00%) SaaS
2 1 (25.00%) Financial Analysis
2 1 (25.00%) HTML5
2 1 (25.00%) Axure RP
2 1 (25.00%) R
2 1 (25.00%) Tableau
2 1 (25.00%) Customer Insight
2 1 (25.00%) Analytics
2 1 (25.00%) Mobile App
2 1 (25.00%) Propensity Modelling
2 1 (25.00%) Customer Segmentation
2 1 (25.00%) Line Management

Customer Analysis
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (25.00%) SharePoint
Applications
1 1 (25.00%) Microsoft Office
1 1 (25.00%) MS Visio
Cloud Services
1 1 (25.00%) Power Platform
1 1 (25.00%) SaaS
Database & Business Intelligence
1 1 (25.00%) Power BI
1 1 (25.00%) Tableau
Development Applications
1 1 (25.00%) Axure RP
General
1 1 (25.00%) Brand Awareness
1 1 (25.00%) Finance
1 1 (25.00%) Marketing
1 1 (25.00%) Retail
Job Titles
1 2 (50.00%) Analyst
2 1 (25.00%) Business Analyst
2 1 (25.00%) Designer
2 1 (25.00%) Development Officer
2 1 (25.00%) Insight Analyst
2 1 (25.00%) Marketing Officer
2 1 (25.00%) Strategy Analyst
2 1 (25.00%) UI Designer
2 1 (25.00%) UI/UX Designer
2 1 (25.00%) UX Designer
Libraries, Frameworks & Software Standards
1 1 (25.00%) CSS
1 1 (25.00%) HTML
1 1 (25.00%) HTML5
Miscellaneous
1 2 (50.00%) Analytical Skills
2 1 (25.00%) Mobile App
2 1 (25.00%) Self-Motivation
2 1 (25.00%) User Experience
Processes & Methodologies
1 2 (50.00%) Business Intelligence
1 2 (50.00%) Commercial Awareness
2 1 (25.00%) Analytics
2 1 (25.00%) B2B
2 1 (25.00%) Business Development
2 1 (25.00%) Competitor Analysis
2 1 (25.00%) CRM
2 1 (25.00%) Customer Insight
2 1 (25.00%) Data Analysis
2 1 (25.00%) Decision-Making
2 1 (25.00%) Digital Marketing
2 1 (25.00%) High-Fidelity Prototypes
2 1 (25.00%) Low-Fidelity Prototypes
2 1 (25.00%) Mathematics
2 1 (25.00%) Project Management
2 1 (25.00%) Refactoring
2 1 (25.00%) SEO
2 1 (25.00%) Statistics
2 1 (25.00%) Strategic Planning
2 1 (25.00%) SWOT Analysis
Programming Languages
1 1 (25.00%) R
1 1 (25.00%) SQL
Qualifications
1 2 (50.00%) Degree