Help Desk Engineer Contracts

Help Desk Engineer
UK

The median Help Desk Engineer daily rate in the UK is £165 according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 577 661 816
Rank change year-on-year +84 +155 -129
Contract jobs requiring a Help Desk Engineer 7 35 30
As % of all contract jobs advertised in the UK 0.016% 0.061% 0.034%
As % of the Job Titles category 0.018% 0.065% 0.036%
Number of daily rates quoted 5 29 19
10th Percentile £104 £181 -
25th Percentile £150 £638 £113
Median daily rate (50th Percentile) £165 £765 £158
Median % change year-on-year -78.43% +385.71% +26.00%
75th Percentile £188 £823 £191
90th Percentile - - £209
UK excluding London median daily rate £158 £162 £158
% change year-on-year -2.93% +3.02% +65.79%
Number of hourly rates quoted 2 2 3
10th Percentile - £12.88 £14.72
25th Percentile £16.25 £13.06 £16.18
Median hourly rate £17.50 £13.75 £18.60
Median % change year-on-year +27.27% -26.08% +69.09%
75th Percentile £18.75 £14.19 £19.30
90th Percentile - £14.23 £19.72
UK excluding London median hourly rate £17.50 £13.75 £18.60
% change year-on-year +27.27% -26.08% +69.09%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,482 54,195 83,684
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.39%
Number of daily rates quoted 25,718 37,839 58,825
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +9.38%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,507 2,030
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.21 £15.90
Median hourly rate £36.50 £45.00 £24.00
Median % change year-on-year -18.89% +87.50% +6.67%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Help Desk Engineer
Job Vacancy Trend

Job postings that featured Help Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Engineer in the UK

Help Desk Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Help Desk Engineer.

Daily rate trend for Help Desk Engineer in the UK

Help Desk Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Help Desk Engineer.

Hourly rate trend for Help Desk Engineer in the UK

Help Desk Engineer
Top 4 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Engineer within the UK over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +80 7 £165 -78.43% 20
UK excluding London +51 4 £158 -2.93% 19
South East - 4 £158 - 9
London +68 3 £185 -75.82% 1

Help Desk Engineer Skill Set
Top 20 Co-occurring Skills and Capabilities

For the 6 months to 19 May 2024, Help Desk Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Engineer in the job title.

1 7 (100.00%) Windows
2 6 (85.71%) Microsoft
2 6 (85.71%) Customer Service
3 4 (57.14%) Active Directory
3 4 (57.14%) Microsoft Certification
3 4 (57.14%) A+ Certification
3 4 (57.14%) Microsoft 365
3 4 (57.14%) Social Skills
4 2 (28.57%) Problem-Solving
4 2 (28.57%) Ticket Management
4 2 (28.57%) Continuous Improvement
4 2 (28.57%) Microsoft Office
4 2 (28.57%) MCP
4 2 (28.57%) Service Delivery
4 2 (28.57%) Management Information System
4 2 (28.57%) Windows Server
5 1 (14.29%) Customer Requirements
5 1 (14.29%) HP
5 1 (14.29%) Dell
5 1 (14.29%) Presentation Skills

Help Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (28.57%) Microsoft Office
Cloud Services
1 4 (57.14%) Microsoft 365
General
1 4 (57.14%) Social Skills
2 1 (14.29%) Presentation Skills
Miscellaneous
1 2 (28.57%) Management Information System
Operating Systems
1 7 (100.00%) Windows
2 2 (28.57%) Windows Server
Processes & Methodologies
1 6 (85.71%) Customer Service
2 2 (28.57%) Continuous Improvement
2 2 (28.57%) Problem-Solving
2 2 (28.57%) Service Delivery
2 2 (28.57%) Ticket Management
3 1 (14.29%) Customer Requirements
Qualifications
1 4 (57.14%) A+ Certification
1 4 (57.14%) Microsoft Certification
2 2 (28.57%) MCP
System Software
1 4 (57.14%) Active Directory
Vendors
1 6 (85.71%) Microsoft
2 1 (14.29%) Dell
2 1 (14.29%) HP