The median annual salary for a Help Desk Engineer was £24,000 in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Engineer
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 802 849 794
Rank change year-on-year +47 -55  
Permanent jobs requiring a Help Desk Engineer 70 75 178
As % of all permanent IT jobs advertised in the UK 0.079% 0.077% 0.16%
As % of the Job Titles category 0.083% 0.080% 0.17%
Number of salaries quoted 65 71 156
Median salary £24,000 £24,000 £23,000
Median salary % change year-on-year - +4.34%  
90% offered a salary of more than £20,400 £19,000 £18,500
10% offered a salary of more than £37,500 £35,000 £30,000
UK excluding London median salary £23,500 £23,000 £22,500
% change year-on-year +2.17% +2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84528 93714 106901
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 69082 78988 88114
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Engineer in the job title.

Job vacancy trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer.

Salary trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Histogram

The salary distribution of IT jobs citing Help Desk Engineer over the 3 months to 25 June 2017.

Salary histogram for Help Desk Engineer in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 70 £24,000 - 10
South East +40 21 £20,500 -26.78% 3
East of England +12 18 £24,000 +6.66% 3
London +32 17 £35,000 +11.11% 1
Hertfordshire -3 14 £24,000 +6.66% 1
Surrey +30 9 £20,500 -26.78%
Berkshire +34 8 £20,000 -11.11% 2
South West +10 8 £31,500 +21.15% 1
St Albans +9 8 £25,000 -26.47% 1
Guildford - 7 £20,500 -
Bath - 6 £31,500 -
Somerset - 6 £31,500 -
Reading +25 4 £21,000 -8.69%
Godalming - 4 £20,500 -
Buckinghamshire -3 3 £22,000 -29.03%
Staffordshire - 2 £25,000 -
Bristol - 2 £33,750 - 1
North West - 2 £22,500 -
West Midlands - 2 £25,000 -
High Wycombe - 2 £22,750 -
Cambridge - 2 £15,000 - 1
Maidenhead - 2 £19,000 - 1
Newbury - 2 - - 1
Colchester - 2 £32,500 -
Epsom - 2 £32,500 -
Cambridgeshire - 2 £15,000 - 1
Essex - 2 £32,500 -
East Midlands +22 1 £35,000 +75.00% 2
Yorkshire +12 1 £20,500 -14.58%
West Yorkshire +12 1 £20,500 -14.58%

Help Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, Help Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Engineer in the job title.

1 97 (72.93%) Windows
2 76 (57.14%) Active Directory
3 65 (48.87%) Microsoft
4 49 (36.84%) Microsoft Office
5 46 (34.59%) Windows Server
6 45 (33.83%) Office 365
7 37 (27.82%) Windows 7
8 34 (25.56%) VMware
9 32 (24.06%) Firewall
10 31 (23.31%) MS Exchange
10 31 (23.31%) Windows 10
11 30 (22.56%) Hyper-V
12 28 (21.05%) Cisco
13 26 (19.55%) Finance
14 25 (18.80%) ITIL
15 24 (18.05%) Microsoft Certification
16 23 (17.29%) MCSE
17 22 (16.54%) Citrix
18 20 (15.04%) Windows 8
19 19 (14.29%) VMware Infrastructure
20 18 (13.53%) SLA
20 18 (13.53%) DNS
20 18 (13.53%) DHCP
21 17 (12.78%) TCP/IP
22 15 (11.28%) Windows Server 2008
22 15 (11.28%) Manufacturing
22 15 (11.28%) Telecoms
23 14 (10.53%) SQL
23 14 (10.53%) Windows Server 2012
24 13 (9.77%) SharePoint

Help Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (23.31%) MS Exchange
2 13 (9.77%) SharePoint
3 8 (6.02%) Exchange Server 2007
3 8 (6.02%) Exchange Server 2010
3 8 (6.02%) Exchange Server 2013
4 4 (3.01%) IIS
4 4 (3.01%) Skype for Business
5 2 (1.50%) Blackberry Enterprise Server
5 2 (1.50%) SharePoint 2013
Applications
1 49 (36.84%) Microsoft Office
2 4 (3.01%) Microsoft Excel
2 4 (3.01%) Microsoft PowerPoint
Business Applications
1 8 (6.02%) SAP Oil and Gas
2 1 (0.75%) Dynamics CRM
2 1 (0.75%) SAP SM
Cloud Services
1 45 (33.83%) Office 365
2 12 (9.02%) Microsoft Azure
3 6 (4.51%) Cloud Computing
4 2 (1.50%) Amazon AWS
4 2 (1.50%) G Suite
Communications & Networking
1 32 (24.06%) Firewall
2 18 (13.53%) DHCP
2 18 (13.53%) DNS
3 17 (12.78%) TCP/IP
4 13 (9.77%) WAN
5 9 (6.77%) Remote Desktop
6 6 (4.51%) VPN
7 4 (3.01%) Internet
7 4 (3.01%) SAN
7 4 (3.01%) VLAN
8 3 (2.26%) LAN
8 3 (2.26%) VoIP
9 2 (1.50%) ADSL
9 2 (1.50%) Broadband
9 2 (1.50%) Wi-Fi
10 1 (0.75%) Ethernet
10 1 (0.75%) NetScaler
Database & Business Intelligence
1 7 (5.26%) SQL Server
Development Applications
1 6 (4.51%) JIRA
General
1 26 (19.55%) Finance
2 15 (11.28%) Manufacturing
2 15 (11.28%) Telecoms
3 8 (6.02%) Electronics
3 8 (6.02%) Marketing
4 2 (1.50%) Banking
4 2 (1.50%) French Language
4 2 (1.50%) German Language
5 1 (0.75%) Automotive
5 1 (0.75%) Back Office
5 1 (0.75%) Law
5 1 (0.75%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.50%) Web Services
Miscellaneous
1 10 (7.52%) Driving Licence
2 6 (4.51%) Fintech
2 6 (4.51%) iPad
2 6 (4.51%) iPhone
3 5 (3.76%) Analytical Skills
3 5 (3.76%) Data Centre
4 4 (3.01%) Hedge funds
5 3 (2.26%) Blackberry
5 3 (2.26%) Clustering
5 3 (2.26%) EPoS
5 3 (2.26%) Video Conferencing
6 2 (1.50%) Mobile Computing
7 1 (0.75%) Computer Science
7 1 (0.75%) Digital TV
7 1 (0.75%) Fat Client
7 1 (0.75%) Management Information System
7 1 (0.75%) Social Media
7 1 (0.75%) SWIFT
7 1 (0.75%) Thin Client
7 1 (0.75%) Virtual Team
Operating Systems
1 97 (72.93%) Windows
2 46 (34.59%) Windows Server
3 37 (27.82%) Windows 7
4 31 (23.31%) Windows 10
5 20 (15.04%) Windows 8
6 15 (11.28%) Windows Server 2008
7 14 (10.53%) Windows Server 2012
8 12 (9.02%) Linux
9 8 (6.02%) Mac OS X
10 7 (5.26%) Unix
11 5 (3.76%) Windows XP
12 4 (3.01%) Windows Server 2003
13 3 (2.26%) Android
13 3 (2.26%) Mac OS
14 2 (1.50%) Apple iOS
Processes & Methodologies
1 25 (18.80%) ITIL
2 8 (6.02%) Business Intelligence
2 8 (6.02%) Digital Marketing
2 8 (6.02%) Programme Management
3 6 (4.51%) CAD
3 6 (4.51%) ITSM
3 6 (4.51%) Manufacturing Engineering
3 6 (4.51%) Project Management
4 4 (3.01%) Mathematics
5 3 (2.26%) Software Deployment
6 2 (1.50%) Continuous Improvement
6 2 (1.50%) Continuous Improvement Process
6 2 (1.50%) Data Protection
6 2 (1.50%) ITIL V3
6 2 (1.50%) Network Management
6 2 (1.50%) Proactive Monitoring
6 2 (1.50%) Problem Management
6 2 (1.50%) Service Delivery
6 2 (1.50%) Time Management
6 2 (1.50%) Virtual Environments
Programming Languages
1 14 (10.53%) SQL
2 6 (4.51%) C
Qualifications
1 24 (18.05%) Microsoft Certification
2 23 (17.29%) MCSE
3 10 (7.52%) MCP
3 10 (7.52%) MCSA
3 10 (7.52%) Security Cleared
4 9 (6.77%) Degree
5 7 (5.26%) SC Cleared
6 5 (3.76%) A+ Certification
6 5 (3.76%) Cisco Certification
7 4 (3.01%) CCNA
8 2 (1.50%) CCENT
8 2 (1.50%) VTSP
9 1 (0.75%) CCA
9 1 (0.75%) Citrix Certification
9 1 (0.75%) Computer Science Degree
9 1 (0.75%) ITIL Certification
9 1 (0.75%) Network+ Certification
9 1 (0.75%) PMI Certification
9 1 (0.75%) PMP
9 1 (0.75%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (13.53%) SLA
2 2 (1.50%) ISO/IEC 27001
3 1 (0.75%) COBIT
3 1 (0.75%) ISO 9001
System Software
1 76 (57.14%) Active Directory
2 30 (22.56%) Hyper-V
3 19 (14.29%) VMware Infrastructure
4 5 (3.76%) XenApp
4 5 (3.76%) XenDesktop
5 2 (1.50%) vSphere
Systems Management
1 9 (6.77%) Backup Exec
2 7 (5.26%) SCCM
3 3 (2.26%) WSUS
4 1 (0.75%) Microsoft Intune
4 1 (0.75%) Norton AntiVirus
4 1 (0.75%) XenMobile
Vendors
1 65 (48.87%) Microsoft
2 34 (25.56%) VMware
3 28 (21.05%) Cisco
4 22 (16.54%) Citrix
5 12 (9.02%) Dell
5 12 (9.02%) HP
6 9 (6.77%) SAP
6 9 (6.77%) SonicWALL
6 9 (6.77%) Veeam
7 8 (6.02%) Acronis
7 8 (6.02%) WatchGuard
8 7 (5.26%) Apple
9 3 (2.26%) NEC
9 3 (2.26%) Polycom
10 2 (1.50%) Bloomberg
10 2 (1.50%) Google
10 2 (1.50%) Reuters
10 2 (1.50%) Sage
11 1 (0.75%) Mitel
11 1 (0.75%) Symantec
Kettering, Northamptonshire
Roc Search
Salary: £9.52 - £10.00 per hour
Posted: 2 days ago
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £22000.00 per annum
Posted: 5 days ago
Felixstowe, Suffolk
Itecco
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
Bristol, Avon
SoCode Limited
Salary: £20k - 25k per year + Bonus
Posted: Yesterday
Edinburgh
Recruitment Genius Ltd
Salary: £16000 - £22000 per annum
Posted: 3 days ago
Maidenhead, Berkshire
Bluetownonline
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Kettering, Northamptonshire
Stafford-Sharp Associates
Salary: From £20,000 to £25,000 per annum
Posted: 5 days ago
Newbury, Berkshire
People Source Consulting
Salary: Excellent Salary + Benefits
Posted: 5 days ago
City, London
Dataquest UK Ltd
Salary: From £20,000 to £25,000 per annum Depending on experience, plus benefi
Posted: 24 days ago
Basingstoke
Bluetown Online LTD
Posted: 24 days ago
Cambridge
People Source Consulting
Salary: £14000 - £16000 per annum + Fantastic Benefits Package
Posted: 24 days ago