Period
to 22 November 2017

The median annual salary for a Help Desk Engineer was £23,500 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Engineer
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 991 1078 1027
Rank change year-on-year +87 -51 +38
Permanent jobs requiring a Help Desk Engineer 192 147 283
As % of all permanent IT jobs advertised in the UK 0.11% 0.077% 0.13%
As % of the Job Titles category 0.11% 0.080% 0.14%
Number of salaries quoted 165 135 251
UK median annual salary £23,500 £25,000 £24,000
Median salary % change year-on-year -6.00% +4.17% +4.35%
10th Percentile £18,000 £19,750 £17,750
90th Percentile £31,000 £34,500 £33,250
UK excluding London median annual salary £22,500 £25,000 £24,000
% change year-on-year -10.00% +4.17% +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Help Desk Engineer
Job Vacancy Trend

Job postings that featured Help Desk Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer.

Salary trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Histogram

The salary distribution of IT jobs citing Help Desk Engineer over the 6 months to 22 November 2017.

Salary histogram for Help Desk Engineer in the UK

Help Desk Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +69 189 £23,500 -6.00% 19
UK excluding London +82 144 £22,500 -10.00% 17
London +12 52 £26,500 +15.22% 3
South East +31 46 £23,625 -15.63% 9
East of England +37 39 £23,750 +3.26%
North of England +17 32 £22,500 -6.25% 3
Yorkshire +42 25 £22,500 -6.25% 2
South West +21 15 £19,000 -15.56% 2
Midlands +29 10 £29,000 +23.40% 2
East Midlands +44 9 £27,000 +25.58% 1
North West -18 7 £20,750 -8.79% 1
Wales +12 2 £19,000 -13.64%
West Midlands -3 1 £29,000 +23.40% 1

Help Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Help Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Engineer in the job title.

1 136 (70.83%) Windows
2 92 (47.92%) Active Directory
3 88 (45.83%) Microsoft
4 70 (36.46%) Microsoft Office
5 62 (32.29%) Windows 7
5 62 (32.29%) Windows Server
6 51 (26.56%) Windows 10
7 49 (25.52%) Office 365
8 41 (21.35%) Cisco
9 39 (20.31%) Citrix
10 38 (19.79%) TCP/IP
11 34 (17.71%) Windows Server 2008
12 32 (16.67%) VMware
12 32 (16.67%) DHCP
13 31 (16.15%) SLA
13 31 (16.15%) Telecoms
14 30 (15.63%) DNS
15 29 (15.10%) MS Exchange
15 29 (15.10%) ITIL
16 28 (14.58%) Firewall
16 28 (14.58%) Finance
17 27 (14.06%) Manufacturing
17 27 (14.06%) VMware Infrastructure
18 26 (13.54%) SAP
18 26 (13.54%) SQL
19 25 (13.02%) Business Intelligence
19 25 (13.02%) Programme Management
19 25 (13.02%) Electronics
19 25 (13.02%) Digital Marketing
19 25 (13.02%) Marketing

Help Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (15.10%) MS Exchange
2 17 (8.85%) Skype for Business
3 13 (6.77%) Exchange Server 2010
4 8 (4.17%) SharePoint
5 7 (3.65%) Exchange Server 2007
5 7 (3.65%) Exchange Server 2013
6 5 (2.60%) IIS
7 1 (0.52%) Exchange Server 2003
7 1 (0.52%) Jetty
7 1 (0.52%) Tomcat
7 1 (0.52%) WebLogic
Applications
1 70 (36.46%) Microsoft Office
2 3 (1.56%) Microsoft Excel
3 1 (0.52%) Adobe Creative Suite
3 1 (0.52%) Photoshop
Cloud Services
1 49 (25.52%) Office 365
2 12 (6.25%) G Suite
2 12 (6.25%) Microsoft Azure
3 4 (2.08%) Amazon AWS
Communications & Networking
1 38 (19.79%) TCP/IP
2 32 (16.67%) DHCP
3 30 (15.63%) DNS
4 28 (14.58%) Firewall
5 18 (9.38%) LAN
5 18 (9.38%) VoIP
6 15 (7.81%) WAN
7 14 (7.29%) ADSL
8 13 (6.77%) Wireless
9 11 (5.73%) Cisco ASA
9 11 (5.73%) DSL
9 11 (5.73%) SAN
9 11 (5.73%) VPN
10 9 (4.69%) Broadband
11 7 (3.65%) Internet
12 5 (2.60%) Remote Desktop
13 4 (2.08%) PBX
14 3 (1.56%) Cisco IOS
15 2 (1.04%) IP Telephony
15 2 (1.04%) POP3
Database & Business Intelligence
1 3 (1.56%) SQL Server
Development Applications
1 15 (7.81%) JIRA
General
1 31 (16.15%) Telecoms
2 28 (14.58%) Finance
3 27 (14.06%) Manufacturing
4 25 (13.02%) Electronics
4 25 (13.02%) Marketing
5 9 (4.69%) Law
6 6 (3.13%) Legal
7 2 (1.04%) Automotive
7 2 (1.04%) Games
7 2 (1.04%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.52%) Middleware
1 1 (0.52%) Web Services
Miscellaneous
1 20 (10.42%) Analytical Skills
2 8 (4.17%) Video Conferencing
3 5 (2.60%) Computer Science
4 4 (2.08%) Driving Licence
5 3 (1.56%) iPad
5 3 (1.56%) iPhone
5 3 (1.56%) Smartphone
5 3 (1.56%) Wiki
6 1 (0.52%) EPoS
6 1 (0.52%) Fintech
6 1 (0.52%) Management Information System
6 1 (0.52%) Video\Live Streaming
6 1 (0.52%) Virtual Team
Operating Systems
1 136 (70.83%) Windows
2 62 (32.29%) Windows 7
2 62 (32.29%) Windows Server
3 51 (26.56%) Windows 10
4 34 (17.71%) Windows Server 2008
5 22 (11.46%) Linux
6 21 (10.94%) Windows 8
7 18 (9.38%) Windows Server 2012
8 17 (8.85%) Windows XP
9 16 (8.33%) Windows Server 2003
10 15 (7.81%) Unix
11 8 (4.17%) Mac OS
12 3 (1.56%) Windows Vista
13 1 (0.52%) Mac OS X
Processes & Methodologies
1 29 (15.10%) ITIL
2 25 (13.02%) Business Intelligence
2 25 (13.02%) Digital Marketing
2 25 (13.02%) Programme Management
3 17 (8.85%) ITSM
3 17 (8.85%) Project Management
4 16 (8.33%) Proactive Monitoring
5 12 (6.25%) Incident Management
6 11 (5.73%) Mentoring
7 5 (2.60%) Change Management
7 5 (2.60%) Service Management
8 4 (2.08%) Asset Management
8 4 (2.08%) CRM
8 4 (2.08%) ITIL V3
8 4 (2.08%) Runbook
9 3 (1.56%) Analytical Thinking
9 3 (1.56%) B2B
9 3 (1.56%) IT Asset Management
9 3 (1.56%) Software Deployment
10 2 (1.04%) Service Delivery
Programming Languages
1 26 (13.54%) SQL
2 3 (1.56%) Bash Shell
2 3 (1.56%) Perl
2 3 (1.56%) Ruby
3 1 (0.52%) C
3 1 (0.52%) Python
Qualifications
1 18 (9.38%) Degree
2 12 (6.25%) Microsoft Certification
3 11 (5.73%) PhD
4 9 (4.69%) MCSE
5 5 (2.60%) CCNA
5 5 (2.60%) Cisco Certification
6 4 (2.08%) A+ Certification
6 4 (2.08%) MCSA
7 3 (1.56%) CCNP
7 3 (1.56%) MCITP
8 2 (1.04%) Security Cleared
9 1 (0.52%) MCP
9 1 (0.52%) SC Cleared
Quality Assurance & Compliance
1 31 (16.15%) SLA
2 1 (0.52%) Data Quality
2 1 (0.52%) ISO 9001
System Software
1 92 (47.92%) Active Directory
2 27 (14.06%) VMware Infrastructure
3 17 (8.85%) Hyper-V
4 11 (5.73%) XenServer
5 7 (3.65%) XenApp
5 7 (3.65%) XenDesktop
6 6 (3.13%) vSphere
7 4 (2.08%) Virtual Servers
7 4 (2.08%) VMware ESXi
Systems Management
1 16 (8.33%) Backup Exec
2 10 (5.21%) SCCM
2 10 (5.21%) XenMobile
3 4 (2.08%) Microsoft Intune
4 3 (1.56%) Cisco CUCM
4 3 (1.56%) WSUS
5 1 (0.52%) Puppet
5 1 (0.52%) Systems Management Server (SMS)
Vendors
1 88 (45.83%) Microsoft
2 41 (21.35%) Cisco
3 39 (20.31%) Citrix
4 32 (16.67%) VMware
5 26 (13.54%) SAP
6 23 (11.98%) HP
7 18 (9.38%) Veeam
8 12 (6.25%) Dell
9 11 (5.73%) Google
9 11 (5.73%) Palo Alto
10 9 (4.69%) Apple
11 6 (3.13%) SonicWALL
12 5 (2.60%) Acronis
12 5 (2.60%) WatchGuard
13 4 (2.08%) AppSense
13 4 (2.08%) Sophos
14 3 (1.56%) Meraki
14 3 (1.56%) NEC
14 3 (1.56%) Polycom
14 3 (1.56%) ServiceNow