The median annual salary for a Help Desk Engineer was £23,500 in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Help Desk Engineer
UK
Rank 788 833 820
Rank change year-on-year +45 -13  
Permanent jobs requiring a Help Desk Engineer 61 113 136
As % of all permanent IT jobs advertised in the UK 0.073% 0.11% 0.13%
As % of the Job Titles category 0.076% 0.11% 0.13%
Number of salaries quoted 59 100 125
Median salary £23,500 £24,500 £23,500
Median salary % change year-on-year -4.08% +4.25%  
90% offered a salary of more than £19,000 £18,500 £19,000
10% offered a salary of more than £35,000 £35,000 £28,000
UK excluding London median salary £22,000 £23,000 £23,000
% change year-on-year -4.34% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80634 98831 101724
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.35% 96.64%
Number of salaries quoted 66904 82761 83046
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Engineer in the job title.

Job vacancy trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer.

Salary trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Histogram

The salary distribution of IT jobs citing Help Desk Engineer over the 3 months to 23 March 2017.

Salary histogram for Help Desk Engineer in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +51 59 £23,750 -3.06% 12
South East +50 21 £22,000 -10.20% 5
London +57 14 £30,000 +1.69% 4
East of England +32 13 £24,000 +4.34% 1
Surrey +31 9 £21,000 -14.28% 1
Hertfordshire +19 9 £24,000 +20.00% 1
Cheshunt - 6 £23,000 -
Guildford +25 4 £20,500 -10.86% 1
Berkshire +23 4 £26,500 +6.00%
South West +21 4 £19,500 +18.18%
North West -17 4 £20,500 +2.50%
Manchester -24 4 £20,500 +17.14%
Newbury - 4 £26,500 -
Hampshire +21 3 £23,500 +4.44%
Yorkshire +27 2 £23,000 +8.23%
Buckinghamshire +19 2 £21,500 -30.64% 4
Essex +6 2 £22,500 -19.64%
Weymouth - 2 £20,000 -
Dorset - 2 £20,000 -
East Sussex - 2 £20,500 -
Suffolk - 2 £25,000 -
Leatherhead - 2 £22,000 -
Stockport - 2 £17,000 -
Brighton - 2 £20,500 -
Bury St Edmunds - 2 £25,000 -
Thurrock - 2 £22,500 -
Canary Wharf - 2 £42,500 -
West Yorkshire +24 1 £20,500 -3.52%
Leeds +13 1 £20,500 -6.81%
Epsom +10 1 £23,500 +4.44%

Help Desk Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, Help Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Engineer in the job title.

1 104 (78.20%) Windows
2 73 (54.89%) Active Directory
3 70 (52.63%) Microsoft
4 54 (40.60%) MS Office
5 45 (33.83%) Windows Server
6 36 (27.07%) MS Excel
7 34 (25.56%) Office 365
8 32 (24.06%) Windows 7
8 32 (24.06%) ITIL
9 28 (21.05%) MS Exchange
10 27 (20.30%) SLA
11 25 (18.80%) Microsoft Certification
11 25 (18.80%) Telecoms
12 22 (16.54%) Finance
12 22 (16.54%) WAN
13 21 (15.79%) Windows 8
14 20 (15.04%) Windows 10
14 20 (15.04%) Cisco
15 19 (14.29%) MCSE
15 19 (14.29%) Firewall
16 18 (13.53%) VMware
16 18 (13.53%) Linux
16 18 (13.53%) DHCP
16 18 (13.53%) DNS
17 17 (12.78%) TCP/IP
17 17 (12.78%) Windows Server 2008
18 16 (12.03%) LAN
19 14 (10.53%) SQL
19 14 (10.53%) Windows Server 2012
20 13 (9.77%) MCP

Help Desk Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (21.05%) MS Exchange
2 13 (9.77%) SharePoint
3 10 (7.52%) Exchange Server 2010
4 6 (4.51%) Exchange Server 2013
5 5 (3.76%) Exchange Server 2003
6 3 (2.26%) SharePoint 2013
7 2 (1.50%) Blackberry Enterprise Server
7 2 (1.50%) IBM Domino
7 2 (1.50%) Skype for Business
8 1 (0.75%) IIS
8 1 (0.75%) SharePoint 2010
Applications
1 54 (40.60%) MS Office
2 36 (27.07%) MS Excel
3 4 (3.01%) MS PowerPoint
4 1 (0.75%) MS Visio
Business Applications
1 8 (6.02%) SAP Oil and Gas
2 2 (1.50%) SAP SM
Cloud Services
1 34 (25.56%) Office 365
2 9 (6.77%) Cloud Computing
3 5 (3.76%) Amazon AWS
4 3 (2.26%) G Suite
5 2 (1.50%) Microsoft Azure
6 1 (0.75%) Adobe Creative Cloud
6 1 (0.75%) Azure Active Directory
Communications & Networking
1 22 (16.54%) WAN
2 19 (14.29%) Firewall
3 18 (13.53%) DHCP
3 18 (13.53%) DNS
4 17 (12.78%) TCP/IP
5 16 (12.03%) LAN
6 12 (9.02%) VPN
7 10 (7.52%) VoIP
8 7 (5.26%) Internet
9 5 (3.76%) Wireless
10 3 (2.26%) PBX
10 3 (2.26%) Remote Desktop
11 2 (1.50%) Wi-Fi
12 1 (0.75%) ADSL
12 1 (0.75%) Broadband
12 1 (0.75%) Ethernet
12 1 (0.75%) Kerberos
12 1 (0.75%) MPLS
12 1 (0.75%) NetScaler
12 1 (0.75%) SSL
Database & Business Intelligence
1 8 (6.02%) SQL Server
2 3 (2.26%) SQL Server 2005
2 3 (2.26%) SQL Server 2008
3 1 (0.75%) Big Data
Development Applications
1 6 (4.51%) JIRA
2 1 (0.75%) Visual Studio
General
1 25 (18.80%) Telecoms
2 22 (16.54%) Finance
3 11 (8.27%) Manufacturing
4 9 (6.77%) Marketing
5 8 (6.02%) Electronics
6 2 (1.50%) Banking
7 1 (0.75%) Automotive
7 1 (0.75%) Back Office
7 1 (0.75%) French Language
7 1 (0.75%) German Language
7 1 (0.75%) Retail
Libraries, Frameworks & Software Standards
1 5 (3.76%) Web Services
2 1 (0.75%) HTML
Miscellaneous
1 11 (8.27%) Driving Licence
2 8 (6.02%) Analytical Skills
3 6 (4.51%) iPhone
4 5 (3.76%) iPad
5 4 (3.01%) Blackberry
5 4 (3.01%) Data Centre
6 3 (2.26%) Hedge funds
6 3 (2.26%) Video Conferencing
7 2 (1.50%) CMDB
7 2 (1.50%) Fintech
7 2 (1.50%) Management Information System
8 1 (0.75%) Computer Science
8 1 (0.75%) Digital TV
8 1 (0.75%) EPoS
8 1 (0.75%) Internet of Things
8 1 (0.75%) Mobile Computing
8 1 (0.75%) PKI
8 1 (0.75%) PMI
8 1 (0.75%) Replication
8 1 (0.75%) SWIFT
Operating Systems
1 104 (78.20%) Windows
2 45 (33.83%) Windows Server
3 32 (24.06%) Windows 7
4 21 (15.79%) Windows 8
5 20 (15.04%) Windows 10
6 18 (13.53%) Linux
7 17 (12.78%) Windows Server 2008
8 14 (10.53%) Windows Server 2012
9 12 (9.02%) Windows XP
10 8 (6.02%) Mac OS X
10 8 (6.02%) Unix
10 8 (6.02%) Windows Server 2003
11 3 (2.26%) Android
11 3 (2.26%) Windows Phone
12 2 (1.50%) Apple iOS
Processes & Methodologies
1 32 (24.06%) ITIL
2 8 (6.02%) Business Intelligence
2 8 (6.02%) Digital Marketing
2 8 (6.02%) Programme Management
3 6 (4.51%) ITSM
3 6 (4.51%) Project Management
4 5 (3.76%) Mathematics
4 5 (3.76%) Validation
5 4 (3.01%) Problem Management
5 4 (3.01%) Service Delivery
5 4 (3.01%) WFM
6 3 (2.26%) CRM
6 3 (2.26%) Data Protection
6 3 (2.26%) Knowledge Management
6 3 (2.26%) Migration
6 3 (2.26%) Mobile Device Management
6 3 (2.26%) Time Management
7 2 (1.50%) ITIL V3
7 2 (1.50%) Kalman Filter
7 2 (1.50%) Mentoring
Programming Languages
1 14 (10.53%) SQL
2 6 (4.51%) C
3 1 (0.75%) JavaScript
Qualifications
1 25 (18.80%) Microsoft Certification
2 19 (14.29%) MCSE
3 13 (9.77%) MCP
4 11 (8.27%) Security Cleared
5 10 (7.52%) MCSA
6 8 (6.02%) A+ Certification
7 7 (5.26%) Degree
8 6 (4.51%) SC Cleared
9 5 (3.76%) Cisco Certification
10 4 (3.01%) CCNA
11 3 (2.26%) MCTS
12 2 (1.50%) CCENT
12 2 (1.50%) Network+ Certification
12 2 (1.50%) VTSP
13 1 (0.75%) CCA
13 1 (0.75%) CCNP
13 1 (0.75%) Citrix Certification
13 1 (0.75%) ITIL Certification
13 1 (0.75%) PMI Certification
13 1 (0.75%) PMP
Quality Assurance & Compliance
1 27 (20.30%) SLA
2 2 (1.50%) COBIT
System Software
1 73 (54.89%) Active Directory
2 10 (7.52%) Hyper-V
3 9 (6.77%) VMware Infrastructure
4 1 (0.75%) vSphere
4 1 (0.75%) XenApp
4 1 (0.75%) XenDesktop
Systems Management
1 5 (3.76%) SCCM
2 4 (3.01%) Backup Exec
3 1 (0.75%) Jamf Pro
3 1 (0.75%) Norton AntiVirus
3 1 (0.75%) XenMobile
Vendors
1 70 (52.63%) Microsoft
2 20 (15.04%) Cisco
3 18 (13.53%) VMware
4 13 (9.77%) Citrix
5 10 (7.52%) SAP
6 9 (6.77%) Apple
7 5 (3.76%) HP
8 4 (3.01%) Dell
9 3 (2.26%) Google
9 3 (2.26%) IBM
9 3 (2.26%) Kaspersky
9 3 (2.26%) Mitel
9 3 (2.26%) Veeam
9 3 (2.26%) Xerox
10 2 (1.50%) Bloomberg
10 2 (1.50%) Juniper
10 2 (1.50%) NetApp
10 2 (1.50%) Reuters
10 2 (1.50%) Sage
10 2 (1.50%) ServiceNow
South West London
Millshill Recruitment Ltd
Salary: £22000 - £23000 per annum + + Bens
Posted: Yesterday
Waltham Cross, Hertfordshire
Latcom Ltd
Salary: From £20,000 to £20,000 per annum + On-call Allowance + Good Benefits
Posted: Yesterday
Leicester, Leicestershire
Blues Point Ltd
Salary: From £18,000 to £21,000 per annum + benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: 2 days ago
Guildford, Surrey
Oscar
Salary: £18000 - £22000 per annum
Posted: 4 days ago
South West London
Xist4 IT Recruitment
Salary: £28-40,000 + Bens
Posted: 6 days ago
High Wycombe
Recruitment Genius Ltd
Salary: £22000 - £28000 per annum
Posted: 15 days ago
West London
Client Server
Salary: £25,000 to £35,000 + bonus + benefits
Posted: 9 days ago
Northampton
IQ Telecom
Salary: £25000 - £29000 per annum + Car Allowance and Mileage
Posted: 17 days ago
Glasgow
Recruitment Genius Ltd
Salary: £18000 - £25000 per annum
Posted: 10 days ago
City, London
Statesman Travel Limited
Salary: Up to £35,000 per annum
Posted: 15 days ago
Milton Keynes
Recruitment Genius Ltd
Salary: £20000 - £26000 per annum
Posted: 21 days ago
High Wycombe
Bluetown Online LTD
Posted: 27 days ago