Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
England > West Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 169 171 152
Rank change year-on-year +2 -19 +20
Contract jobs citing Customer Insight 9 41 24
As % of all contract IT jobs advertised in the West Midlands 0.19% 0.66% 0.49%
As % of the Processes & Methodologies category 0.22% 0.80% 0.62%
Number of daily rates quoted 7 25 16
West Midlands median daily rate £380 £400 £405
Median daily rate % change year-on-year -5.00% -1.23% +9.83%
10th Percentile £358 £315 £331
90th Percentile £444 £620 £450
England median daily rate £434 £425 £400
% change year-on-year +2.06% +6.25% -5.33%
Number of hourly rates quoted 0 0 0
West Midlands median hourly rate - - -
England median hourly rate £15.67 £67.50 £28.50
% change year-on-year -76.79% +136.84% +72.78%

Customer Insight is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4015 5138 3901
As % of all contract IT jobs advertised in the West Midlands 82.92% 83.07% 78.97%
Number of daily rates quoted 2563 3080 2233
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +4.17%
10th Percentile £244 £250 £238
90th Percentile £550 £550 £531
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 143 138 178
West Midlands median hourly rate £25.00 £18.20 £20.00
Median hourly rate % change year-on-year +37.40% -9.03% -
10th Percentile £11.75 £10.75 £11.00
90th Percentile £48.75 £40.00 £43.75
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Customer Insight
Job Vacancy Trend in the West Midlands

Job postings citing Customer Insight as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Customer Insight in the West Midlands

Customer Insight
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight in the West Midlands.

Contractor daily rate trend for Customer Insight in the West Midlands

Customer Insight
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the West Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +12 7 £380 -5.00%
Coventry +4 1 - - 2
Customer Insight
England

For the 6 months to 23 November 2017, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Customer Insight.

1 8 (88.89%) Analytical Skills
2 7 (77.78%) Actionable Insight
2 7 (77.78%) Actionable Customer Insight
2 7 (77.78%) Market Research
3 6 (66.67%) Usability Testing
3 6 (66.67%) Service Design
4 5 (55.56%) Quantitative Research
4 5 (55.56%) Ethnography
4 5 (55.56%) Qualitative Research
4 5 (55.56%) Human Factors
5 4 (44.44%) Agile Software Development
6 3 (33.33%) Degree
6 3 (33.33%) User Stories
6 3 (33.33%) Open Source
6 3 (33.33%) Cognitive Psychology
6 3 (33.33%) Guerrilla Research
6 3 (33.33%) Psychology
7 2 (22.22%) User Experience
8 1 (11.11%) Continuous Delivery
8 1 (11.11%) Prototyping
8 1 (11.11%) Global Marketing
8 1 (11.11%) Ethnographic Research
8 1 (11.11%) Software Architecture
8 1 (11.11%) HTML5
8 1 (11.11%) MongoDB
8 1 (11.11%) Apache Cassandra
8 1 (11.11%) NoSQL
8 1 (11.11%) REST
8 1 (11.11%) CSS3
8 1 (11.11%) Play Framework

Customer Insight
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Database & Business Intelligence
1 1 (11.11%) Apache Cassandra
1 1 (11.11%) MongoDB
1 1 (11.11%) MySQL
1 1 (11.11%) NoSQL
1 1 (11.11%) PostgreSQL
General
1 1 (11.11%) Automotive
1 1 (11.11%) Finance
1 1 (11.11%) Marketing
1 1 (11.11%) Retail
Job Titles
1 7 (77.78%) User Researcher
2 1 (11.11%) Architect
2 1 (11.11%) Technical Architect
Libraries, Frameworks & Software Standards
1 1 (11.11%) Ajax
1 1 (11.11%) CSS
1 1 (11.11%) CSS3
1 1 (11.11%) Django
1 1 (11.11%) HTML
1 1 (11.11%) HTML5
1 1 (11.11%) JSON
1 1 (11.11%) Play Framework
1 1 (11.11%) REST
1 1 (11.11%) Ruby on Rails
Miscellaneous
1 8 (88.89%) Analytical Skills
2 2 (22.22%) User Experience
3 1 (11.11%) Management Information System
Processes & Methodologies
1 7 (77.78%) Actionable Customer Insight
1 7 (77.78%) Actionable Insight
1 7 (77.78%) Market Research
2 6 (66.67%) Service Design
2 6 (66.67%) Usability Testing
3 5 (55.56%) Ethnography
3 5 (55.56%) Human Factors
3 5 (55.56%) Qualitative Research
3 5 (55.56%) Quantitative Research
4 4 (44.44%) Agile Software Development
5 3 (33.33%) Cognitive Psychology
5 3 (33.33%) Guerrilla Research
5 3 (33.33%) Open Source
5 3 (33.33%) Psychology
5 3 (33.33%) User Stories
6 1 (11.11%) Continuous Delivery
6 1 (11.11%) Ethnographic Research
6 1 (11.11%) Global Marketing
6 1 (11.11%) Prototyping
6 1 (11.11%) Software Architecture
Programming Languages
1 1 (11.11%) Ruby
1 1 (11.11%) Scala
Qualifications
1 3 (33.33%) Degree