17 of 17 Customer Insight Jobs in the West Midlands

organisations ranging from high-growth businesses to some of the UK’s largest employers. As we continue to grow, we are looking for a Customer Operations & Enablement Coordinator to help deliver exceptional onboarding, support and customer success experiences across our customer base. The Role The Customer Operations & Enablement Coordinator plays a key role in ensuring customers receive maximum value from the Rightcheck platform. This is a varied position combining customer onboarding, implementation support, training delivery, operational administration and first-line support. Working alongside the Customer Success Manager, Partnership Director, Product and Operations teams ...

Working in the Analytics team, the Customer Insight Manager provides delivery of commercial value through the usage of analytical methods to deliver actionable insight. The aim is to understand, test, predict customer & marketing profitability and its associated levers. In your role, you will contribute to the development … business through: Exploitation of customer knowledge & insight Statistic survey of our portfolios Implementation of decision support tools Assuring visibility of customer insight within BNP Paribas Personal Finance and Strategic retail partners. KEY RESPONSIBILITIES ANALYTICS MANAGEMENT Understanding customer profile and behaviour of a credit customer ...

Product Manager - Customer Insight Platform (CIP) Location: Telford (Primary Base)/Hybrid with travel to London & Stratford as required Duration: 6 Months Rate: £400 IR35 Status: PAYE Only Clearance: BPSS Required Please note : BPSS clearance is required for this position. The role is offered on a PAYE basis … with client requirements. Your New Role We are seeking an experienced Product Manager to lead a critical discovery and delivery initiative within HMRC's Customer Insight Platform (CIP).The Customer Insight Platform consists of multiple cross-functional agile teams responsible for collecting, analysing and enabling ...

partnering with a fast-growing UK consumer brand that's looking for a Customer Experience Executive. This is an exciting opportunity to help transform the customer experience by developing best-in-class self-service content, supporting AI-powered customer support and improving how customers access information throughout … their journey. Working across Customer Services, Marketing, Product and Technology, you'll play a key role in creating seamless customer experiences that increase satisfaction, improve efficiency and support business growth. The Role As Customer Experience Executive, you'll take ownership of customer knowledge content and help ...

sets the strategic direction, manages overall divisional performance, and ensures the alignment of our product, sales and services teams to drive revenue growth and customer retention. Reporting to the Group CEO and sitting as a member of the company's Executive Committee, the SVP Incubation Business Unit … propositions, driving hyper-growth, and graduating mature sectors into the wider business. The role combines strategic vision, commercial ownership, operational discipline and a relentless customer focus. The SVP Incubation Business Unit carries accountability for the division across four areas: determining and leading the go-to-market execution, driving product ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

EMEA Customer & Marketing Insights Lead Warwick (Hybrid – 3 Days Office/2 Days Home) £55,000 - £65,000 + 8% Bonus + Excellent Benefits If you enjoy turning data into decisions, influencing business strategy and seeing your work make a genuine commercial impact, this could be the opportunity … This isn't a role where you'll simply produce reports. You'll help shape the future direction of a global business by uncovering customer trends, identifying opportunities for growth and giving senior leaders the insight they need to make better decisions. You'll work with colleagues across ...

Role As Product Manager you will own the end-to-end product lifecycle, helping define the roadmap and ensuring new features deliver measurable customer and business value. You will: - Own product discovery, gathering insights from customers, users and internal stakeholders. - Translate business challenges into clear product requirements, user stories … Work closely with software engineering, UX/UI and commercial teams to deliver high-quality SaaS products. - Manage and prioritise the product backlog, balancing customer needs, technical considerations and commercial goals. - Use data, customer feedback and market insight to identify opportunities for improvement. - Define success metrics ...

work closely with customers, engineering, design and commercial teams to shape product strategy, define road maps and deliver products that solve real customer problems. The Role You'll be responsible for owning a product area from discovery through to delivery, using customer insight, market analysis and data … deliver measurable business outcomes. Working within a collaborative product team, you'll: Define product vision and road map for your product area Lead customer discovery and gather feedback to inform product decisions Own and prioritise the product backlog Work closely with engineering teams throughout delivery Define product requirements, user ...

assortment and seasonal trading. Partner with Category, Marketing, Digital, Technology and Operations teams to align business priorities and maximise commercial performance. Identify opportunities through customer insight, trading data and market analysis to accelerate growth and improve profitability. Continually optimise the online customer journey, increasing conversion, basket value … customer lifetime value. Influence strategic investment decisions using commercial insight, performance analysis and market trends. Build alignment across a complex matrix organisation, bringing multiple stakeholders together behind shared commercial objectives. Develop a high-performing digital trading function, embedding pace, accountability and continuous improvement. Contribute as a key member ...

responsible for establishing Product Management as a distinct discipline, bringing greater clarity to prioritisation, ownership and decision-making. Working at the intersection of customer insight, commercial strategy and delivery, you'll help shift the organisation from project-led delivery to outcome-focused product thinking. You'll work closely … strategic objectives. Establish governance, planning rhythms and decision-making frameworks. Partner with Technology, Operations and Commercial teams to improve collaboration and delivery effectiveness. Champion customer-led, evidence-based product decisions. Develop Product capability across the organisation, including future team design and coaching. You'll be an experienced Product leader ...

Management, R&D and Safety Services* Provide strategic leadership and governance for Research & Development, ensuring R&D activity is aligned to the product roadmap, customer needs, and long‐term growth objectives, from early concept through to production* Partner closely with Innovation, Operations, Sales and the wider Halma network* Translate … deep customer insight, market trends and regulatory requirements into differentiated solutions* Balance short‐term delivery with long‐term platform and capability development* Champion safety, quality and continuous improvement across the organisation* Influence and collaborate across regions, cultures and functions to drive sustainable growth**What you’ll bring*** Proven ...

Management, R&D and Safety Services Provide strategic leadership and governance for Research & Development, ensuring R&D activity is aligned to the product roadmap, customer needs, and long‐term growth objectives, from early concept through to production Partner closely with Innovation, Operations, Sales and the wider Halma network Translate … deep customer insight, market trends and regulatory requirements into differentiated solutions Balance short‐term delivery with long‐term platform and capability development Champion safety, quality and continuous improvement across the organisation Influence and collaborate across regions, cultures and functions to drive sustainable growth What you’ll bring Proven ...

Limited in Gaydon, Warwickshire, is seeking an Occupant & HMI Experience Senior Engineer to shape ergonomics, comfort and HMI across future programmes. You will balance customer insights with engineering data in a role spanning physical and virtual development environments. Join a team delivering ergonomic seating, refined HMI interactions, user clinics ...

Month) Rate: £550 pd (umbrella) Key Accountabilities: As a Business Analyst, you will: Translate Complex Needs: Own the process of turning intricate customer insights into clear, actionable business requirements that guide product development. Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding … align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements, user needs, and acceptance criteria to support seamless product and service development. Assess Customer Journeys: Collaborate ...

across the business. Design and implement effective data architecture, modelling and master data solutions that create a single, reliable foundation for reporting, analytics and customer insight. Enable seamless data flow across systems through modern integration approaches, helping the organisation unlock greater value from its data and improve operational efficiency. … delivery of strategic transformation programmes. Provide data architecture leadership across complex change initiatives, influencing stakeholders, resolving challenges and delivering high-quality solutions that enhance customer outcomes and long-term business value. What You’ll Bring You’ll have experience working collaboratively with Data Engineering, Architecture and Technology teams ...

commercial experience developing and customising Microsoft Dynamics 365 , including solution design, configuration, custom development, and support within enterprise environments. Strong knowledge of Dynamics 365 Customer Engagement (CE) and Dataverse, with experience extending tables, forms, views, business processes, security models, and managed solutions. Hands-on development expertise using C#, .NET … Knowledge of Azure DevOps, CI/CD pipelines, and Git-based source control. Experience working within Agile delivery environments. Exposure to Dynamics 365 Sales, Customer Service, Field Service, or Customer Insights applications. ...