23 of 23 Customer Insight Jobs in the West Midlands

Ready to head up Moorepay's product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team - owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … ll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. You'll be working closely with our tight-knit marketing team, including acquisition gurus, our … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

Social Media & Customer Executive Staffordshire, 2 days in the office 3 WFH Home Interiors brand Highlights: Over 25 years trading experience £1 Billion Turnover Record breaking year for the past 5 years Global, UK, Europe and USA. My client are a leading global Home Interiors and renowned luxury consumer … some fantastic talent across Marketing/Brand, Digital, CRM, Insights & Analytics. They are a brand lead by Marketing but supported by Data – keeping the customer and customer experience as the focus. Committed to innovation, customer satisfaction, and a dynamic work culture, they are looking for a talented … and growing the company’s Social Media and Community forums. This role ensures that the forums are engaging, supportive, and valuable spaces for discussion, customer support, and brand advocacy. The role will facilitate conversations, address customer queries, engage with the community, and collaborate with internal teams to drive More ❯

Ensure the website's core functionalities-navigation, taxonomy, and search-are continually refined to enhance UX. Support product range expansion through market research and customer insight analysis. Candidate Criteria Substantial experience in a similar ecommerce or digital trading role within a multi-channel or retail environment. Strong knowledge … Plus experience is advantageous. Proficiency in SEO tools such as SEMrush, Ahrefs, or equivalent. Proven success delivering measurable CRO improvements through structured testing and insight-led changes. Competent in using GA4 to analyse trends, measure performance, and drive decision-making. Demonstrable leadership skills with experience managing and motivating direct … organised and able to manage multiple projects in a fast-paced environment. Commercially minded, with a focus on driving revenue and improving the online customer journey. Passionate about digital innovation and staying informed of ecommerce trends and best practices. Please apply for more information GleeMD At Gleeson Recruitment Group More ❯

Ensure the website's core functionalities-navigation, taxonomy, and search-are continually refined to enhance UX. Support product range expansion through market research and customer insight analysis. Candidate Criteria Substantial experience in a similar ecommerce or digital trading role within a multi-channel or retail environment. Strong knowledge … Plus experience is advantageous. Proficiency in SEO tools such as SEMrush, Ahrefs, or equivalent. Proven success delivering measurable CRO improvements through structured testing and insight-led changes. Competent in using GA4 to analyse trends, measure performance, and drive decision-making. Demonstrable leadership skills with experience managing and motivating direct … organised and able to manage multiple projects in a fast-paced environment. Commercially minded, with a focus on driving revenue and improving the online customer journey. Passionate about digital innovation and staying informed of ecommerce trends and best practices. Please apply for more information GleeMD At Gleeson Recruitment Group More ❯

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve website usability and performance. Take practical, insight-driven approach to website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a More ❯

hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future … planning CRM – Customer database management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting … and debugging tracking issues. You will provide valuable insights that enhance the customer experience and improve conversion rates. Key Responsibilities: Ensure data quality and debug tracking issues for web analytics tools such as GA4, Looker, and Power BI Extract, assess, and report on website data, delivering actionable insights Work More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

technical documentation. Skills & Qualifications 1 or more years experience with D365 CE and Power Platform. Knowledge of D365 & Power Platform particularly sales module and customer insights apps. Excellent problem solving skills Knowledge of Dataverse and relevant Database methodologies. Benefits Starting Salary - 35k- 40k dependant on experience Enhanced Pension Contributions More ❯

technical documentation. Skills & Qualifications 1 or more years experience with D365 CE and Power Platform. Knowledge of D365 & Power Platform particularly sales module and customer insights apps. Excellent problem solving skills Knowledge of Dataverse and relevant Database methodologies. Benefits Starting Salary - £35k-£40k dependant on experience Enhanced Pension Contributions More ❯

At Convergence Group, weve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of Customer Success. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure everything … we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth and ARR goals. Own the Renewals More ❯

Days Onsite per Month) The Company This leading travel group is undergoing a commercial transformation, with a renewed focus on pricing, forecasting and customer insights. As part of this shift, they’re investing in a newly created analytics function to drive smarter pricing and commercial decision-making across their … is a new role focused on owning pricing analytics across the business — consolidating processes currently handled by separate product teams and creating a centralised, insight-led pricing function. You’ll drive both day-to-day pricing activity and contribute to strategic projects such as market analysis, promotions and pricing More ❯

shaping the company's market differentiation, positioning, and sales strategies across specific industries and regions. To succeed, you must develop a strong grasp of customer needs, industry trends, competitive landscapes, and the company's product offerings. In collaboration with internal teams and direct customer interactions, you will design … and execute a product marketing strategy that delivers compelling, customer-focused content highlighting the company's solutions and advantages. Additionally, you will lead demand generation initiatives, managing trade shows, digital campaigns, and various inbound and outbound marketing efforts to drive engagement and growth. Requirements Bachelor's degree in marketing … Comfortable working with complex technical products. Roles and Responsibilities: Strategy Leadership Develop and implement marketing strategies aligned with business goals, targeting key markets and customer segments. Oversee demand generation activities, including inbound, outbound, and account-based marketing efforts. Manage marketing automation, social media presence, brand positioning, and budget forecasting. More ❯

maintain a competitive edge. Manage budgets and financial planning related to eCommerce activities. Identify and implement new features and improvements to enhance the online customer journey. Analyse performance data and customer insights to refine digital strategies. Strengthen partnerships with suppliers and internal teams to improve collaboration. Lead the More ❯

Our Team as a Cloud and Security Product & Propositions Manager! We are seeking a commercially savvy Cloud and Security Product & Propositions Manager to oversee customer management and ensure profitable relationships. This role demands experience in product lifecycle management, market research, and creating compelling product propositions. Leadership and stakeholder management … Security Product & Propositions : Collaborate with cross-functional teams to deliver growth and ensure timely, budget-friendly delivery of products and services. Innovate based on customer, market, and technology insights, working with sales, technical solution architects, and commercial stakeholders. Stimulate lead generation and growth with agile go-to-market propositions … Ensure technical, sales, and commercial capability to win in changing markets, and manage product sunsetting. Create go-to-market strategies, including sales enablement materials, customer communications, and agile propositions. Oversee full product operational readiness, including service definition design, sales documentation, training, commercial contracts, security, and sustainability. KPIs: Revenue, margin More ❯

Our Team as a Cloud and Security Product & Propositions Manager! We are seeking a commercially savvy Cloud and Security Product & Propositions Manager to oversee customer management and ensure profitable relationships. This role demands experience in product lifecycle management, market research, and creating compelling product propositions. Leadership and stakeholder management … Security Product & Propositions : Collaborate with cross-functional teams to deliver growth and ensure timely, budget-friendly delivery of products and services. Innovate based on customer, market, and technology insights, working with sales, technical solution architects, and commercial stakeholders. Stimulate lead generation and growth with agile go-to-market propositions … Ensure technical, sales, and commercial capability to win in changing markets, and manage product sunsetting. Create go-to-market strategies, including sales enablement materials, customer communications, and agile propositions. Oversee full product operational readiness, including service definition design, sales documentation, training, commercial contracts, security, and sustainability. KPIs: Revenue, margin More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯