12 of 12 Customer Insight Jobs in the West Midlands

Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every … touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. You'll be responsible for continually developing … and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and delivered with the overall goal to remove friction, reduce More ❯

alignment with group objectives and client needs.* Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.* Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.* Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility.* Work … well-maintained and clearly prioritised backlog that delivers value early and often.* Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.* Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.* Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment.* A commercially minded product thinker who blends customer empathy with business acumen.* Strong strategic capability, combined with hands-on delivery experience.* Excellent communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

Business Mobile Product & Propositions Lead! Intercity Technology is seeking an experienced and visionary Business Mobile Product & Propositions Lead to lead the evolution of our mobile product portfolio and drive customer-focused innovation. This strategic and hands-on role is central to shaping the future of our Business Mobile offerings, working across teams and with external partners to deliver market … make a real difference. Key Responsibilities as aBusiness Mobile Product & Propositions Lead: Product Strategy & Innovation Lead the development of mobile propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, and commercial teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution … onboarding, and enablement across teams. Performance & Optimisation Monitor KPIs including revenue, margin, pipeline growth, and roadmap delivery. Use data-driven insights to refine propositions and improve outcomes. Engage with customer forums and feedback loops for continuous improvement. Stakeholder & Partner Engagement Build strong relationships with vendors and integrators. Align strategies with Divisional MD and Board-level stakeholders. Ensure commercial viability More ❯

healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation. Utilise modelling and forecasting techniques to predict future need and demand. Deliver customer insight through expert support to very senior audiences, being able to translate complex analytic concepts to non-technical audiences. Develop excellent relationships and support effective communication to ensure More ❯

healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation. Utilise modelling and forecasting techniques to predict future need and demand. Deliver customer insight through expert support to very senior audiences, being able to translate complex analytic concepts to non-technical audiences. Develop excellent relationships and support effective communication to ensure More ❯

healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation. Utilise modelling and forecasting techniques to predict future need and demand. Deliver customer insight through expert support to very senior audiences, being able to translate complex analytic concepts to non-technical audiences. Develop excellent relationships and support effective communication to ensure More ❯

healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation. Utilise modelling and forecasting techniques to predict future need and demand. Deliver customer insight through expert support to very senior audiences, being able to translate complex analytic concepts to non-technical audiences. Develop excellent relationships and support effective communication to ensure More ❯

healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation. Utilise modelling and forecasting techniques to predict future need and demand. Deliver customer insight through expert support to very senior audiences, being able to translate complex analytic concepts to non-technical audiences. Develop excellent relationships and support effective communication to ensure More ❯

healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation. Utilise modelling and forecasting techniques to predict future need and demand. Deliver customer insight through expert support to very senior audiences, being able to translate complex analytic concepts to non-technical audiences. Develop excellent relationships and support effective communication to ensure More ❯

healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation. Utilise modelling and forecasting techniques to predict future need and demand. Deliver customer insight through expert support to very senior audiences, being able to translate complex analytic concepts to non-technical audiences. Develop excellent relationships and support effective communication to ensure More ❯

the development and delivery of our Automotive Intelligence Platform by translating business needs and user feedback into clear, actionable requirements. You'll contribute to our product roadmap, own specific customer problem areas, and help ensure features are delivered with measurable impact. This is a hands-on role with the opportunity to work across the full product lifecycle, from discovery … may be required to meet with customers and partners in the UK and internationally. Key Responsibilities: Collaborate with Product Managers to shape product enhancements aligned with business goals and customer needs. Own and become an expert in defined problem spaces and user segments. Translate customer feedback and insights into clear product requirements and opportunities. Conduct user interviews, surveys … priorities. Experience working in Agile environments with familiarity in Scrum, Kanban, or Lean frameworks. Knowledge of the automotive industry, dealership operations, or dealer management systems. Experience gathering and interpreting customer insights to drive product decisions. Comfortable managing multiple product streams and balancing stakeholder needs. Strong analytical thinking and problem-solving abilities. Comfortable using tools such as Jira, DevOps, Confluence More ❯