Period
to 21 July 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 6 months to 21 July 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
UK > England
6 months to
21 Jul 2017
Same period 2016 Same period 2015
Rank 562 518 621
Rank change year-on-year -44 +103 +2
Contract jobs citing Customer Insight 268 388 230
As % of all contract IT jobs advertised in England 0.30% 0.38% 0.22%
As % of the Processes & Methodologies category 0.36% 0.46% 0.28%
Number of daily rates quoted 165 249 119
England median daily rate £450 £450 £400
Median daily rate % change year-on-year - +12.50% -
10th Percentile £300 £313 £250
90th Percentile £603 £575 £605
UK median daily rate £428 £430 £400
% change year-on-year -0.47% +7.50% -
Number of hourly rates quoted 2 0 2
England median hourly rate £15.67 - £23.85
10th Percentile £14.41 - £19.69
90th Percentile £17.56 - £27.40
UK median hourly rate £16.84 - £23.85

Customer Insight is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 74491 84865 82746
As % of all contract IT job vacancies advertised in England 84.44% 83.62% 80.68%
Number of daily rates quoted 49154 56633 53328
England median daily rate £450 £425 £407
Median daily rate % change year-on-year +5.88% +4.55% +1.63%
10th Percentile £281 £270 £263
90th Percentile £625 £613 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 1880 1983 2343
England median hourly rate £25.00 £25.00 £21.91
Median hourly rate % change year-on-year - +14.10% +6.88%
10th Percentile £11.72 £11.72 £11.00
90th Percentile £51.50 £48.75 £47.79
UK median hourly rate £25.00 £25.00 £22.00
% change year-on-year - +13.64% +7.08%

Customer Insight
Job Vacancy Trend in England

Job postings citing Customer Insight as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Insight in England

Customer Insight
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight in England.

Contractor daily rate trend for Customer Insight in England

Customer Insight
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Insight in England over the 6 months to 21 July 2017.

Contractor daily rate histogram for Customer Insight in England

Customer Insight
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Insight in England.

Contractor hourly rate trend for Customer Insight in England

Customer Insight
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the England region over the 6 months to 21 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 130 £438 -2.78% 18
South East +44 60 £475 +14.46% 6
North of England +34 57 £425 -5.56% 2
Yorkshire +20 33 £450 -0.55%
North East +35 16 £400 -11.11%
North West +23 8 £563 +36.78% 2
Midlands -25 8 £389 -2.81% 1
South West +1 6 £450 +38.46% 1
East of England -9 4 £309 +2.92% 2
East Midlands -13 4 £381 +27.08% 1
West Midlands -16 4 £393 -1.88%
Customer Insight
UK

For the 6 months to 21 July 2017, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Insight.

1 120 (44.78%) Agile Software Development
2 109 (40.67%) Analytical Skills
3 102 (38.06%) User Experience
4 94 (35.07%) Usability Testing
5 85 (31.72%) Analytics
6 80 (29.85%) Service Design
7 75 (27.99%) Degree
7 75 (27.99%) Marketing
8 73 (27.24%) Actionable Customer Insight
9 72 (26.87%) Market Research
10 69 (25.75%) Human Factors
11 66 (24.63%) Guerrilla Research
12 63 (23.51%) Ethnography
12 63 (23.51%) Psychology
13 58 (21.64%) Qualitative Research
14 57 (21.27%) Quantitative Research
15 50 (18.66%) Cognitive Psychology
15 50 (18.66%) SQL
16 36 (13.43%) User Stories
17 33 (12.31%) CRM
18 22 (8.21%) Retail
19 21 (7.84%) Finance
20 20 (7.46%) SAS
21 19 (7.09%) Python
21 19 (7.09%) Actionable Insight
22 18 (6.72%) E-Commerce
23 17 (6.34%) Scrum
23 17 (6.34%) Digital Marketing
23 17 (6.34%) Campaign Management
24 16 (5.97%) CMS

Customer Insight
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (7.46%) SAS
2 16 (5.97%) CMS
3 5 (1.87%) Apache Spark
4 4 (1.49%) Drupal
5 3 (1.12%) Apache
5 3 (1.12%) Elasticsearch
6 1 (0.37%) Adobe Experience Manager
6 1 (0.37%) SharePoint
6 1 (0.37%) WordPress
Applications
1 12 (4.48%) Microsoft Excel
2 6 (2.24%) Microsoft PowerPoint
3 5 (1.87%) Photoshop
4 4 (1.49%) Adobe Illustrator
5 3 (1.12%) ImageReady
5 3 (1.12%) SPSS
6 2 (0.75%) Adobe Creative Suite
6 2 (0.75%) Stata
7 1 (0.37%) Microsoft Office
7 1 (0.37%) OmniGraffle
7 1 (0.37%) Spreadsheet
Business Applications
1 6 (2.24%) Unica
2 3 (1.12%) FastStats
Cloud Services
1 14 (5.22%) Google Analytics
2 9 (3.36%) Amazon AWS
3 5 (1.87%) Amazon S3
3 5 (1.87%) Microsoft Azure
4 4 (1.49%) Amazon EMR
5 3 (1.12%) Adobe Analytics
5 3 (1.12%) Amazon Kinesis
5 3 (1.12%) Google Cloud Platform
5 3 (1.12%) Office 365
6 2 (0.75%) G Suite
7 1 (0.37%) Amazon EC2
7 1 (0.37%) IBM Cloud
7 1 (0.37%) Yammer
Communications & Networking
1 11 (4.10%) SMS
2 1 (0.37%) HTTP
2 1 (0.37%) Internet
2 1 (0.37%) Intranet
Database & Business Intelligence
1 12 (4.48%) Big Data
2 9 (3.36%) Hadoop
3 7 (2.61%) Apache Cassandra
4 6 (2.24%) Data Warehouse
4 6 (2.24%) MongoDB
4 6 (2.24%) Power BI
5 5 (1.87%) MySQL
5 5 (1.87%) NoSQL
6 4 (1.49%) Data Mining
6 4 (1.49%) Neo4j
6 4 (1.49%) RDBMS
6 4 (1.49%) Relational Database
6 4 (1.49%) SQL Server
7 3 (1.12%) Amazon DynamoDB
7 3 (1.12%) Bigtable
7 3 (1.12%) Riak
8 2 (0.75%) Apache Hive
8 2 (0.75%) DataStax
8 2 (0.75%) Geospatial Data
8 2 (0.75%) Qlik Sense
Development Applications
1 9 (3.36%) Dreamweaver
2 5 (1.87%) Jasmine
3 1 (0.37%) Axure RP
General
1 75 (27.99%) Marketing
2 22 (8.21%) Retail
3 21 (7.84%) Finance
4 11 (4.10%) Telecoms
5 8 (2.99%) Legal
6 5 (1.87%) Advertising
6 5 (1.87%) Banking
7 4 (1.49%) Publishing
8 3 (1.12%) Dutch Language
8 3 (1.12%) French Language
8 3 (1.12%) German Language
9 2 (0.75%) Multimedia
10 1 (0.37%) Local Government
10 1 (0.37%) Pharmaceutical
Job Titles
1 94 (35.07%) User Researcher
2 39 (14.55%) Analyst
3 29 (10.82%) User Experience Researcher
4 27 (10.07%) Digital User Researcher
5 19 (7.09%) Consultant
5 19 (7.09%) Insight Analyst
6 18 (6.72%) Designer
7 15 (5.60%) Customer Analyst
7 15 (5.60%) Developer
8 14 (5.22%) Customer Insight Analyst
9 11 (4.10%) Architect
10 10 (3.73%) UX Designer
11 9 (3.36%) SQL Analyst
12 8 (2.99%) Business Analyst
12 8 (2.99%) Data Analyst
12 8 (2.99%) Excel Analyst
12 8 (2.99%) Front End Developer (Client-Side Developer)
12 8 (2.99%) Pega Architect
13 7 (2.61%) Marketing Manager
13 7 (2.61%) Product Manager
Libraries, Frameworks & Software Standards
1 13 (4.85%) CSS
1 13 (4.85%) HTML
2 7 (2.61%) Node.js
2 7 (2.61%) Web Services
3 6 (2.24%) AngularJS
4 5 (1.87%) Sass
5 4 (1.49%) Flash
5 4 (1.49%) jQuery
5 4 (1.49%) Kafka
5 4 (1.49%) React
5 4 (1.49%) Spring
6 3 (1.12%) Samza
7 2 (0.75%) HTML5
8 1 (0.37%) Ajax
8 1 (0.37%) CSS3
8 1 (0.37%) Django
8 1 (0.37%) JSON
8 1 (0.37%) Play Framework
8 1 (0.37%) REST
8 1 (0.37%) Ruby on Rails
Miscellaneous
1 109 (40.67%) Analytical Skills
2 102 (38.06%) User Experience
3 8 (2.99%) Management Information System
4 6 (2.24%) Computer Science
5 5 (1.87%) Algorithms
5 5 (1.87%) Mobile App
6 3 (1.12%) NHS
7 2 (0.75%) Social Media
8 1 (0.37%) Data Protection Act
8 1 (0.37%) Data Structures
8 1 (0.37%) Digital Media
8 1 (0.37%) Greenfield Project
8 1 (0.37%) Mobile Banking
8 1 (0.37%) Smart Home
8 1 (0.37%) Video Conferencing
8 1 (0.37%) Virtual Team
Processes & Methodologies
1 120 (44.78%) Agile Software Development
2 94 (35.07%) Usability Testing
3 85 (31.72%) Analytics
4 80 (29.85%) Service Design
5 73 (27.24%) Actionable Customer Insight
6 72 (26.87%) Market Research
7 69 (25.75%) Human Factors
8 66 (24.63%) Guerrilla Research
9 63 (23.51%) Ethnography
9 63 (23.51%) Psychology
10 58 (21.64%) Qualitative Research
11 57 (21.27%) Quantitative Research
12 50 (18.66%) Cognitive Psychology
13 36 (13.43%) User Stories
14 33 (12.31%) CRM
15 19 (7.09%) Actionable Insight
16 18 (6.72%) E-Commerce
17 17 (6.34%) Campaign Management
17 17 (6.34%) Digital Marketing
17 17 (6.34%) Scrum
Programming Languages
1 50 (18.66%) SQL
2 19 (7.09%) Python
3 14 (5.22%) R
4 7 (2.61%) Java
4 7 (2.61%) JavaScript
5 6 (2.24%) Scala
6 4 (1.49%) PL/SQL
7 3 (1.12%) Clojure
7 3 (1.12%) Groovy
7 3 (1.12%) VBA
8 2 (0.75%) Data Analysis Expressions (DAX)
8 2 (0.75%) GraphQL
8 2 (0.75%) Perl
8 2 (0.75%) PHP
9 1 (0.37%) ES6
9 1 (0.37%) Ruby
Qualifications
1 75 (27.99%) Degree
2 6 (2.24%) Security Cleared
3 5 (1.87%) Computer Science Degree
3 5 (1.87%) Master's Degree
4 4 (1.49%) Postgraduate
4 4 (1.49%) SC Cleared
5 3 (1.12%) ITIL Certification
6 2 (0.75%) MBA
6 2 (0.75%) Numerate Degree
7 1 (0.37%) APMG
7 1 (0.37%) BPSS Clearance
7 1 (0.37%) DBS Check
7 1 (0.37%) DV Cleared
Quality Assurance & Compliance
1 10 (3.73%) QA
2 4 (1.49%) WCAG
3 2 (0.75%) Actionable Recommendations
3 2 (0.75%) Disclosure Scotland
System Software
1 9 (3.36%) Docker
2 1 (0.37%) HDFS
Systems Management
1 4 (1.49%) Ansible
1 4 (1.49%) Terraform
2 2 (0.75%) AirWatch
2 2 (0.75%) EMC NetWorker
2 2 (0.75%) Microsoft Intune
3 1 (0.37%) Hadoop YARN
3 1 (0.37%) Opscode Chef
3 1 (0.37%) Puppet
Vendors
1 15 (5.60%) Google
2 11 (4.10%) Adobe
2 11 (4.10%) Tableau
3 10 (3.73%) IBM
3 10 (3.73%) Microsoft
4 9 (3.36%) Oracle
4 9 (3.36%) Pega
5 3 (1.12%) Cloudera
5 3 (1.12%) Hortonworks
5 3 (1.12%) SaltStack
6 2 (0.75%) Omniture
7 1 (0.37%) Alterian
7 1 (0.37%) Intel
London
ORC International
Posted: 8 days ago