Period
to 22 January 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 6 months to 22 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
UK > England
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 614 500 586
Rank change year-on-year -114 +86 +3
Contract jobs citing Customer Insight 226 358 270
As % of all contract IT jobs advertised in England 0.25% 0.40% 0.27%
As % of the Processes & Methodologies category 0.29% 0.48% 0.33%
Number of daily rates quoted 142 223 140
England median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -5.88%
10th Percentile £338 £313 £262
90th Percentile £550 £550 £453
UK median daily rate £440 £425 £400
% change year-on-year +3.53% +6.25% -5.88%
Number of hourly rates quoted 0 1 3
England median hourly rate - £67.50 £37.50
Median hourly rate % change year-on-year - +80.00% +33.03%
UK median hourly rate - £67.50 £37.50
% change year-on-year - +80.00% +33.03%

Customer Insight is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 77,620 74,396 81,850
As % of all contract IT jobs advertised in England 84.62% 84.03% 82.72%
Number of daily rates quoted 52,445 49,648 53,873
England median daily rate £450 £434 £425
Median daily rate % change year-on-year +3.72% +2.09% +6.12%
10th Percentile £293 £269 £263
90th Percentile £638 £619 £600
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 1,794 2,033 2,509
England median hourly rate £23.50 £25.00 £23.00
Median hourly rate % change year-on-year -6.00% +8.70% +15.00%
10th Percentile £11.37 £11.27 £11.25
90th Percentile £49.75 £48.00 £50.00
UK median hourly rate £23.38 £24.50 £24.00
% change year-on-year -4.59% +2.08% +20.00%

Customer Insight
Job Vacancy Trend in England

Job postings citing Customer Insight as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Insight in England

Customer Insight
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight in England.

Contractor daily rate trend for Customer Insight in England

Customer Insight
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Insight in England over the 6 months to 22 January 2018.

Contractor daily rate histogram for Customer Insight in England

Customer Insight
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Insight in England.

Contractor hourly rate trend for Customer Insight in England

Customer Insight
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the England region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -75 108 £470 +4.44% 45
South East -51 54 £400 -11.11% 9
North of England -5 37 £425 +6.25% 15
North East +47 18 £400 - 1
Yorkshire -12 14 £450 -5.26% 6
Midlands -14 13 £380 -5.00% 6
West Midlands -4 8 £380 -7.88% 2
East Midlands -2 5 £350 - 4
North West -12 5 £444 +7.51% 8
South West -1 4 £413 +8.20% 5
East of England -22 2 £350 +2.79% 3
Customer Insight
UK

For the 6 months to 22 January 2018, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Insight.

1 108 (47.79%) Agile Software Development
2 94 (41.59%) Analytical Skills
3 82 (36.28%) User Experience
4 81 (35.84%) Usability Testing
5 80 (35.40%) Actionable Insight
6 75 (33.19%) Market Research
7 73 (32.30%) Service Design
8 70 (30.97%) Actionable Customer Insight
9 60 (26.55%) Ethnography
9 60 (26.55%) Human Factors
10 58 (25.66%) Analytics
11 54 (23.89%) Quantitative Research
12 53 (23.45%) Qualitative Research
12 53 (23.45%) Degree
13 48 (21.24%) Marketing
13 48 (21.24%) Finance
14 47 (20.80%) User Stories
14 47 (20.80%) Guerrilla Research
15 43 (19.03%) Psychology
16 39 (17.26%) Cognitive Psychology
17 35 (15.49%) Open Source
18 27 (11.95%) SQL
18 27 (11.95%) CRM
19 18 (7.96%) Visualisation
19 18 (7.96%) Project Management
19 18 (7.96%) Data Analysis
20 17 (7.52%) Retail
20 17 (7.52%) Stakeholder Management
20 17 (7.52%) Scrum
21 13 (5.75%) Google

Customer Insight
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.42%) SAS
2 4 (1.77%) Apache Spark
3 2 (0.88%) CMS
3 2 (0.88%) WebSphere
Applications
1 7 (3.10%) Microsoft Excel
2 6 (2.65%) Photoshop
3 5 (2.21%) InVision
3 5 (2.21%) Microsoft PowerPoint
4 4 (1.77%) Adobe Creative Suite
5 1 (0.44%) Microsoft Office
Business Applications
1 8 (3.54%) Dynamics CRM
2 3 (1.33%) Dynamics AX
2 3 (1.33%) WebTrends
3 2 (0.88%) SAP CRM
4 1 (0.44%) Unica
Cloud Services
1 12 (5.31%) Google Analytics
2 6 (2.65%) Amazon AWS
3 5 (2.21%) Adobe Creative Cloud
4 3 (1.33%) PaaS
5 2 (0.88%) Adobe Analytics
5 2 (0.88%) Amazon S3
5 2 (0.88%) AWS Data Pipeline
5 2 (0.88%) AWS Lambda
5 2 (0.88%) Serverless
6 1 (0.44%) AdWords
6 1 (0.44%) IBM Cloud
6 1 (0.44%) OpenShift
6 1 (0.44%) Trello
6 1 (0.44%) Veeva
Communications & Networking
1 5 (2.21%) SMS
2 2 (0.88%) Internet
2 2 (0.88%) Network Security
2 2 (0.88%) NGN
3 1 (0.44%) BGP
3 1 (0.44%) Broadband
3 1 (0.44%) Firewall
3 1 (0.44%) Kerberos
3 1 (0.44%) OSPF
Database & Business Intelligence
1 9 (3.98%) Big Data
2 7 (3.10%) NoSQL
3 6 (2.65%) Apache Cassandra
3 6 (2.65%) MongoDB
4 5 (2.21%) Amazon Redshift
5 4 (1.77%) Data Mining
5 4 (1.77%) Hadoop
5 4 (1.77%) MySQL
5 4 (1.77%) PostgreSQL
5 4 (1.77%) Relational Database
6 2 (0.88%) Apache Hive
6 2 (0.88%) Data Warehouse
6 2 (0.88%) DataStax
6 2 (0.88%) HBase
6 2 (0.88%) QlikView
6 2 (0.88%) RDBMS
6 2 (0.88%) Sqoop
7 1 (0.44%) Presto
7 1 (0.44%) SQL Server
7 1 (0.44%) SQL Server Analysis Services
Development Applications
1 4 (1.77%) Axure RP
2 2 (0.88%) ERwin
2 2 (0.88%) Git (software)
3 1 (0.44%) Dreamweaver
General
1 48 (21.24%) Finance
1 48 (21.24%) Marketing
2 17 (7.52%) Retail
3 12 (5.31%) Banking
4 11 (4.87%) Telecoms
5 6 (2.65%) Legal
6 4 (1.77%) Advertising
6 4 (1.77%) Automotive
7 1 (0.44%) Electronics
7 1 (0.44%) Manufacturing
7 1 (0.44%) Multimedia
7 1 (0.44%) Pharmaceutical
7 1 (0.44%) Retail Banking
Job Titles
1 89 (39.38%) User Researcher
2 34 (15.04%) Analyst
3 21 (9.29%) Consultant
4 20 (8.85%) Designer
5 18 (7.96%) Digital User Researcher
6 14 (6.19%) UX Designer
7 13 (5.75%) Architect
7 13 (5.75%) Business Analyst
7 13 (5.75%) Senior User Researcher
7 13 (5.75%) User Experience Researcher
8 11 (4.87%) UI Designer
9 10 (4.42%) Insight Analyst
10 9 (3.98%) Commercial Consultant
10 9 (3.98%) Customer Analyst
11 7 (3.10%) Data Analyst
11 7 (3.10%) Developer
11 7 (3.10%) Digital UX Designer
11 7 (3.10%) Product Owner
11 7 (3.10%) Senior Digital User Researcher
11 7 (3.10%) SQL Analyst
Libraries, Frameworks & Software Standards
1 13 (5.75%) CSS
1 13 (5.75%) HTML
2 3 (1.33%) Web Services
3 2 (0.88%) Ajax
3 2 (0.88%) AngularJS
3 2 (0.88%) CSS3
3 2 (0.88%) Django
3 2 (0.88%) HTML5
3 2 (0.88%) JSON
3 2 (0.88%) Node.js
3 2 (0.88%) Play Framework
3 2 (0.88%) REST
3 2 (0.88%) Ruby on Rails
4 1 (0.44%) Drools
4 1 (0.44%) Flash
4 1 (0.44%) Kafka
4 1 (0.44%) Pandas
4 1 (0.44%) Visualforce
Miscellaneous
1 94 (41.59%) Analytical Skills
2 82 (36.28%) User Experience
3 8 (3.54%) Management Information System
4 5 (2.21%) Social Media
5 3 (1.33%) Clustering
5 3 (1.33%) Fintech
5 3 (1.33%) Mobile App
5 3 (1.33%) Smartphone
6 2 (0.88%) Blog
6 2 (0.88%) Data Protection Act
6 2 (0.88%) Online Banking
6 2 (0.88%) Taxonomies
7 1 (0.44%) Algorithms
7 1 (0.44%) Digital Media
7 1 (0.44%) Life Science
7 1 (0.44%) PMI
Processes & Methodologies
1 108 (47.79%) Agile Software Development
2 81 (35.84%) Usability Testing
3 80 (35.40%) Actionable Insight
4 75 (33.19%) Market Research
5 73 (32.30%) Service Design
6 70 (30.97%) Actionable Customer Insight
7 60 (26.55%) Ethnography
7 60 (26.55%) Human Factors
8 58 (25.66%) Analytics
9 54 (23.89%) Quantitative Research
10 53 (23.45%) Qualitative Research
11 47 (20.80%) Guerrilla Research
11 47 (20.80%) User Stories
12 43 (19.03%) Psychology
13 39 (17.26%) Cognitive Psychology
14 35 (15.49%) Open Source
15 27 (11.95%) CRM
16 18 (7.96%) Data Analysis
16 18 (7.96%) Project Management
16 18 (7.96%) Visualisation
Programming Languages
1 27 (11.95%) SQL
2 9 (3.98%) R
3 7 (3.10%) Java
4 5 (2.21%) Python
5 3 (1.33%) C
5 3 (1.33%) JavaScript
5 3 (1.33%) Scala
6 2 (0.88%) GraphQL
6 2 (0.88%) Ruby
7 1 (0.44%) Apex Code
7 1 (0.44%) C++
7 1 (0.44%) PL/SQL
Qualifications
1 53 (23.45%) Degree
2 12 (5.31%) Security Cleared
3 6 (2.65%) BPSS Clearance
4 4 (1.77%) CTC Cleared
5 2 (0.88%) Check Point Certification
5 2 (0.88%) CISSP
5 2 (0.88%) ITIL Foundation Certificate
5 2 (0.88%) SC Cleared
6 1 (0.44%) PhD
6 1 (0.44%) PMI Certification
Quality Assurance & Compliance
1 9 (3.98%) QA
2 6 (2.65%) Data Quality
3 3 (1.33%) Disclosure Scotland
3 3 (1.33%) GDPR
4 2 (0.88%) SLA
5 1 (0.44%) Actionable Recommendations
5 1 (0.44%) ISO/IEC 20000
System Software
1 3 (1.33%) Docker
2 2 (0.88%) HDFS
Systems Management
1 1 (0.44%) Ansible
Vendors
1 13 (5.75%) Google
2 11 (4.87%) Adobe
3 8 (3.54%) Tableau
4 7 (3.10%) Microsoft
5 3 (1.33%) Oracle
5 3 (1.33%) SAP
6 2 (0.88%) ATG
6 2 (0.88%) CheckPoint
6 2 (0.88%) Cognos
6 2 (0.88%) hybris
6 2 (0.88%) Omniture
6 2 (0.88%) Palo Alto
7 1 (0.44%) Coremetrics
7 1 (0.44%) DataFlux
7 1 (0.44%) FireEye
7 1 (0.44%) Hortonworks
7 1 (0.44%) Kenshoo
7 1 (0.44%) McAfee
7 1 (0.44%) Salesforce.com
7 1 (0.44%) Talend