Period
to 16 November 2018

The median contractor rate for a Service Desk Analyst was £223 per day in advertised job vacancies in West Yorkshire during the 6 months to 16 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
Yorkshire > West Yorkshire
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 121 127 123
Rank change year-on-year +6 -4 -5
Contract jobs requiring a Service Desk Analyst 46 30 54
As % of all contract IT jobs advertised in West Yorkshire 1.34% 1.00% 1.47%
As % of the Job Titles category 1.40% 1.03% 1.53%
Number of daily rates quoted 12 19 15
West Yorkshire median daily rate £223 £125 £113
Median daily rate % change year-on-year +78.00% +11.11% -4.26%
10th Percentile £108 £99 £90
90th Percentile £230 £225 £145
Yorkshire median daily rate £175 £115 £113
% change year-on-year +52.17% +2.22% -2.17%
Number of hourly rates quoted 23 10 12
West Yorkshire median hourly rate £15.30 £11.25 £10.20
Median hourly rate % change year-on-year +36.00% +10.29% -15.00%
10th Percentile £10.85 £9.17 £8.83
90th Percentile £15.84 £13.65 £12.85
Yorkshire median hourly rate £15.15 £11.25 £12.00
% change year-on-year +34.67% -6.25% -3.42%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Yorkshire
Contract vacancies in West Yorkshire with a recognized job title 3,293 2,921 3,539
% of contract IT jobs with a recognized job title 95.92% 97.08% 96.54%
Number of daily rates quoted 2,223 2,002 2,305
West Yorkshire median daily rate £413 £400 £400
Median daily rate % change year-on-year +3.13% - +6.67%
10th Percentile £275 £256 £250
90th Percentile £550 £545 £550
Yorkshire median daily rate £405 £400 £400
% change year-on-year +1.25% - +6.67%
Number of hourly rates quoted 130 86 101
West Yorkshire median hourly rate £15.30 £14.20 £13.00
Median hourly rate % change year-on-year +7.75% +9.23% -4.38%
10th Percentile £10.40 £9.53 £8.75
90th Percentile £26.27 £30.38 £24.63
Yorkshire median hourly rate £15.50 £14.20 £14.00
% change year-on-year +9.15% +1.43% +3.70%

Service Desk Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Contractor Daily Rate Trend in West Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in West Yorkshire.

Contractor daily rate trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Contractor Daily Rate Histogram in West Yorkshire

The daily rate distribution of IT jobs citing Service Desk Analyst in West Yorkshire over the 6 months to 16 November 2018.

Contractor daily rate histogram for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Contractor Hourly Rate Trend in West Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in West Yorkshire.

Contractor hourly rate trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Contract Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the West Yorkshire region over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +4 28 £230 +84.00% 5
Pontefract +4 15 - -
Brighouse 0 2 £175 -
Huddersfield - 1 - -
Service Desk Analyst
Yorkshire

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 16 November 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Yorkshire region featuring Service Desk Analyst in the job title.

1 34 (73.91%) Windows
2 33 (71.74%) Microsoft
3 22 (47.83%) Microsoft Office
4 19 (41.30%) Active Directory
4 19 (41.30%) Windows 7
5 14 (30.43%) Windows Vista
5 14 (30.43%) MCSE
5 14 (30.43%) MCSA
5 14 (30.43%) Windows XP
5 14 (30.43%) Windows 2000
5 14 (30.43%) MCP
5 14 (30.43%) HNC
5 14 (30.43%) Unix
5 14 (30.43%) Microsoft Certification
5 14 (30.43%) Internet
6 6 (13.04%) Retail Banking
6 6 (13.04%) ITSM
6 6 (13.04%) Banking
7 5 (10.87%) Office 365
8 4 (8.70%) ISMS
8 4 (8.70%) Sony
8 4 (8.70%) ITIL
8 4 (8.70%) Information Security
8 4 (8.70%) Information Security Management
8 4 (8.70%) Security Management
8 4 (8.70%) Law
9 3 (6.52%) Legal
9 3 (6.52%) Citrix
9 3 (6.52%) SLA
9 3 (6.52%) User Experience

Service Desk Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.35%) MS Exchange
2 1 (2.17%) Exchange Server 2010
2 1 (2.17%) IBM Notes
Applications
1 22 (47.83%) Microsoft Office
2 2 (4.35%) Microsoft Excel
3 1 (2.17%) Microsoft PowerPoint
Cloud Services
1 5 (10.87%) Office 365
2 1 (2.17%) Amazon AWS
2 1 (2.17%) Microsoft Azure
Communications & Networking
1 14 (30.43%) Internet
General
1 6 (13.04%) Banking
1 6 (13.04%) Retail Banking
2 4 (8.70%) Law
3 3 (6.52%) Legal
4 1 (2.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.17%) Web Services
Miscellaneous
1 3 (6.52%) User Experience
2 2 (4.35%) Self-Motivation
3 1 (2.17%) iPhone
Operating Systems
1 34 (73.91%) Windows
2 19 (41.30%) Windows 7
3 14 (30.43%) Unix
3 14 (30.43%) Windows 2000
3 14 (30.43%) Windows Vista
3 14 (30.43%) Windows XP
4 2 (4.35%) Windows 10
Processes & Methodologies
1 6 (13.04%) ITSM
2 4 (8.70%) Information Security
2 4 (8.70%) Information Security Management
2 4 (8.70%) ISMS
2 4 (8.70%) ITIL
2 4 (8.70%) Security Management
3 3 (6.52%) Chat Support
4 2 (4.35%) Incident Management
4 2 (4.35%) Problem-Solving
4 2 (4.35%) Service Delivery
4 2 (4.35%) Service Management
5 1 (2.17%) Analytics
5 1 (2.17%) Change Control
5 1 (2.17%) Customer Requirements
5 1 (2.17%) Deployment Automation
5 1 (2.17%) ITIL V3
5 1 (2.17%) Process Management
5 1 (2.17%) Server Management
5 1 (2.17%) Time Management
5 1 (2.17%) User Acceptance Testing
Programming Languages
1 1 (2.17%) SQL
Qualifications
1 14 (30.43%) HNC
1 14 (30.43%) MCP
1 14 (30.43%) MCSA
1 14 (30.43%) MCSE
1 14 (30.43%) Microsoft Certification
2 1 (2.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (6.52%) SLA
2 1 (2.17%) QA
System Software
1 19 (41.30%) Active Directory
2 1 (2.17%) Citrix Presentation Server
2 1 (2.17%) Microsoft App-V
2 1 (2.17%) VMware Infrastructure
2 1 (2.17%) XenApp
Systems Management
1 1 (2.17%) SCCM
Vendors
1 33 (71.74%) Microsoft
2 4 (8.70%) Sony
3 3 (6.52%) Citrix
4 2 (4.35%) VMware
5 1 (2.17%) Adobe
5 1 (2.17%) Lotus
5 1 (2.17%) McAfee
5 1 (2.17%) Symantec