22 of 22 1st/2nd Line Support Jobs in the UK

IT Support Analyst / Helpdesk Support Analyst - 1st & 2nd Line Support, Win10 / Win11, MS Office, Windows Server AD / GPo / AD Connect / Entra, MS Office 365 / MS Exchange, InTune / Endpoint Manager, LAN / Wireless / VPN, Permanent, Maidstone, Kent, £30k - £32k +Benefits. Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst / Helpdesk Support Analyst to join the team and play a key role in the management of incidents, tickets and processes on the desk supporting clients across the UK. You will provide user … great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise.Working within this professional services environment the IT Support Analyst / Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's More ❯

and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices … and networking basics Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in technology Benefits Salary starting at £30,000 Hybrid working - 3 days onsite in each week in Altrincham 23 Days More ❯

and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices, and networking basics Knowledge of Group Policy, Exchange (on premises), Virtualisation (VMware preferable), change process and ticketing system experience Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in More ❯

Job Title: 1st / 2nd Line IT Support Engineer Location: South East London Salary: £25,000 - £28,000 per annum Job Type: Full-time, Permanent About the Role: We are seeking a motivated and customer-focused 1st / 2nd Line IT Support Engineer to join our IT team based in South East London. This is a great opportunity for someone with a strong foundation in IT support who is looking to develop their skills in a dynamic and supportive environment. You'll be the first point of contact for users, providing both remote and deskside support … experience in a 1st or 2nd line IT support role (minimum 1 year preferred). Strong working knowledge of: Windows 10 / 11 Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Active Directory and basic Group Policy tasks Basic networking knowledge (IP, DNS, DHCP, VPN). Experience with remote support tools More ❯

This rapidly expanding IT services company in West Kent is seeking a dedicated and versatile 1st - 2nd line support engineer to join their customer-focused IT support team. IT Support Engineer – the role: This is a busy and very friendly & collaborative team. You’ll be operating in a … service desk environment, with the role combining (mostly) escalated helpdesk support with some on-site duties at their clients. Customers are typically SMEs, with a few corporates, based Kent, East Sussex, Surrey, and SE London. IT Support Engineer – the person: Of prime importance, is a great personality – a real ‘people person’, with great client skills, a … IT Support Engineer – your Technical skills: Your strong technical support skills, should cover as much as possible of the below: - Windows 10, 11, Mac o / s - Windows Server, Group Policy, DNS, backup systems, printing - MS 365, Exchange online and SharePoint, Intune, Azure - Mobile device management – Windows, IoS, Android - VoIP - Any networking knowledge very useful More ❯

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way … s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking , so you'll need to be … Location : Fully remote - work from anywhere in the UK. Language Skills : Use your German every day while building your IT career Variety : A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more Culture : Join a friendly, collaborative MSP with a solid reputation and loyal client base Stability More ❯

Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st / 2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device … management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding / offboarding, email setup, endpoint security and patching Support remote users across Windows and macOS environments Participate in client site visits for scheduled project or support work (travel expenses covered) Essential Skills and Qualities Great communicator (verbal and written) Logical thinker and … Customer-service driven and personable – you genuinely want to help people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10 / 11, Mac OS, mobile devices (iOS / Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP / IP More ❯

Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st / 2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device … management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding / offboarding, email setup, endpoint security and patching Support remote users across Windows and macOS environments Participate in client site visits for scheduled project or support work (travel expenses covered) Essential Skills and Qualities Great communicator (verbal and written) Logical thinker and … Customer-service driven and personable – you genuinely want to help people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10 / 11, Mac OS, mobile devices (iOS / Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP / IP More ❯

My global client based in Reading have an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get … on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break / fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

My global client based near Northampton has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get … on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break / fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

My global client based near Malmesbury has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get … on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break / fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

My global client based near Daventry has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get … on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break / fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

My nationwide client based in Birmingham has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED … SKILLS: - - Occassional travel to other sites located in Rugby, Wolverhampton, and Coventry - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break / fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

1st / 2nd Line Support Engineer MS365 CERTIFIED (MS-900) Office 365, Windows Server, Active Directory, Group Policy, Exchange, MS-102, MS-900, VMware, Hyper-V, BackUp, Routing, Switching, Firewalls. My client is a growing IT Managed Services Provider that are in the market for a 1st / 2nd Line Support Engineer. As 1st / 2nd Line Support Engineer they need someone M365 CERTIFIED (MS-900). As 1st / 2nd Line Support Engineer you will have strong client facing / soft … with a solid client base and "hands on" directors. Great opportunity for someone to come in and expand on their technical skills and grow their career. 1st / 2nd Line Support Engineer - M365 CERTIFIED (MS-900) Office 365, Windows Server, Active Directory, Group Policy, Exchange, MS-102, MS-900, VMware, Hyper More ❯

My nationwide client based in East Kilbride has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. In this role you will gain Lenovo training and certification. This is a fantastic role and company name to get on your CV helping you progress with your IT career. … REQUIRED SKILLS: - - Hardware support on Lenovo devices - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

1st / 2nd Line IT Support Administrator Location: Poole (with occasional travel between sites) Hours: Monday-Friday, 8:00am-5:00pm Salary: £29,000 - £33,000 DOE Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with … a successful and growing business based in Poole, looking to expand their IT function with a 1st / 2nd Line IT Support Administrator . This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support … and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access / security controls. Ensure systems are secure through proactive patching, backups, and firewall management. Set up and support user accounts, workstations, and remote access tools. Liaise with third More ❯

Our client is an International IT Service Provider who require an experinced 1st / 2nd Line Support Engineer to work from their customers site in Slough. START: ASAP END: INITIALLY 31 / 12 / 2025 RATE: £18.87 PER HOUR HOURS: 7.5 PER DAY, 37.5 PER WEEK LOCATION: ON-SITE … IN SLOUGH Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. ? Some of the daily activities are: ? End users support … tickets in the IT ticketing tool ? Quick analysis and incident management, close collaboration with expert team ? Preparing new hardware ? Building laptops and PC's with SCCM ? Basic meeting support knowledge (Teams and AV Support) ? Physical installation of cabling, monitors, dockings, pc's, printers, . ? Basic Network knowledge (Patching.) ? Able to present training material both in person More ❯

IT Support Technician (1st / 2nd Line) - London I am looking for an IT support professional with exceptional customer service skills to join a London based client. This is a global company and the role is supporting around 400 users across different time zones. This role is five days … a week in the office near Blackfriars and is typically 9am - 5.30pm. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Assist users with software queries, new laptop setups, and basic troubleshooting. Help onboard new … software, and network issues. Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active Directory, ticketing systems, and remote support More ❯

1st / 2nd Line IT Support Administrator - Poole - Up to £32,000 Our client is seeking a skilled and proactive 1st / 2nd Line IT Support Administrator to provide day-to-day technical support across systems, networks, and business applications. … The ideal candidate will have hands-on experience with technologies such as Windows Server, Azure, Intune, and VMWare, and be confident handling support tickets, system setups, and troubleshooting issues. Strong communication, organisation, and problem-solving skills are essential, along with the ability to work under pressure and adapt to changing priorities. What You'll Be Doing: Providing 1st … ability to work independently when needed Hours & Benefits: Generous holiday allowance Car parking Development incentives Company pension Real career growth opportunities If you're a motivated 1st / 2nd Line IT Support Administrator ready for your next challenge in a high energy, rewarding environment - we want to hear from you!Call More ❯

IT Support Technician (1st / 2nd Line) (Remote - UK Based) Full-time | Must be available during Australia hours (night shifts) Are you an IT support professional looking for a fully remote role with a global schedule? A global client of mine is seeking an IT Support Technician … to join their team and provide top-tier technical support while working UK-based remotely on Australian hours. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Troubleshoot hardware, software, and network issues. … Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active Directory, ticketing systems, and remote support tools. Strong More ❯

IT Support Technician (1st & 2nd Line Support) Location: Bournemouth Salary: £25,000 -£33,000 (DOE) Hours: 40 hours a week working in the office. We are working with a growing IT company currently evolving into a Managed Service Provider (MSP), and they're looking to welcome a proactive and solutions … focused IT Support Technician to their team. This is an exciting opportunity to play a key role in supporting both the technical operations and the ongoing growth of the business. As an IT Support Technician, you'll be providing both 1st and 2nd line support to a wide … industries. You'll gain hands-on experience with diverse technologies and contribute to a fast-paced, client-focused environment that values innovation and teamwork. Responsibilities of the IT Support Technician: Deliver responsive and effective 1st & 2nd line technical support to clients. Troubleshoot and resolve issues involving Microsoft 365, SharePoint, and More ❯

Looking for an experienced 2nd Line Technical Support person who is available to start work immediately. You will start on a 3 month FTC PAYE with a likely transfer to permanent on £26000. This is an office based role in Pentwyn, Cardiff. Mon - Friday, standard office hours. Duties: Providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users. Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion. Provide consistent and prompt IT support for internal and remote users and keep them informed of progress until the … staff in the use of standard business and administrative software e.g. Microsoft Office Maintain a computerised asset register of all computerised fixed assets and software and complete user registration / deregistration forms as required. Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service. Prepare individual training plans for all staff More ❯