1st Line Support Analyst Jobs in England

First Line Support Analyst
UK > England

The median First Line Support Analyst salary in England is £24,500 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 722 836 940
Rank change year-on-year +114 +104 -181
Permanent jobs requiring a 1st Line Support Analyst 111 108 204
As % of all permanent jobs advertised in England 0.13% 0.12% 0.15%
As % of the Job Titles category 0.14% 0.13% 0.16%
Number of salaries quoted 107 100 179
10th Percentile £21,150 £21,725 £20,500
25th Percentile £23,000 £23,000 £21,688
Median annual salary (50th Percentile) £24,500 £26,000 £25,000
Median % change year-on-year -5.77% +4.00% +13.64%
75th Percentile £28,875 £30,000 £27,750
90th Percentile £33,750 £35,000 £30,000
UK median annual salary £25,000 £26,000 £25,000
% change year-on-year -3.85% +4.00% +13.64%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,360 84,735 126,842
% of permanent jobs with a recognized job title 94.46% 91.51% 96.10%
Number of salaries quoted 60,202 53,671 75,665
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,160 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,567 £60,000
Median % change year-on-year -11.67% +0.95% +9.09%
75th Percentile £72,000 £82,500 £80,000
90th Percentile £91,225 £100,000 £97,500
UK median annual salary £52,750 £60,000 £60,000
% change year-on-year -12.08% - +9.09%

1st Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in England.

Salary trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Analyst in England over the 6 months to 29 April 2024.

Salary histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +9 47 £24,000 -4.00% 6
London +132 26 £32,500 +8.33% 2
North of England +50 25 £24,000 +1.05% 2
Yorkshire +107 18 £24,500 -27.94%
East of England +11 6 £23,750 +5.56% 2
North West +9 6 £22,000 +11.39% 2
Midlands +3 5 £26,250 +5.00%
West Midlands +25 3 £26,500 +6.00%
South West -19 2 £23,500 -32.86%
East Midlands -19 2 £26,000 +0.97%
North East -4 1 £20,000 -27.27%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 29 April 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Analyst in the job title.

1 77 (69.37%) Windows
2 69 (62.16%) Active Directory
3 67 (60.36%) Microsoft Office
4 62 (55.86%) Microsoft
5 59 (53.15%) Microsoft 365
6 49 (44.14%) Social Skills
7 39 (35.14%) Customer Service
8 37 (33.33%) SLA
9 30 (27.03%) Windows 10
10 27 (24.32%) SharePoint
11 20 (18.02%) DHCP
12 19 (17.12%) Degree
12 19 (17.12%) Problem-Solving
13 18 (16.22%) DNS
13 18 (16.22%) ITIL
14 17 (15.32%) ITSM
15 16 (14.41%) Azure
16 15 (13.51%) Management Information System
16 15 (13.51%) Firewall
16 15 (13.51%) Finance
17 14 (12.61%) Microsoft Exchange
17 14 (12.61%) Microsoft Excel
17 14 (12.61%) Cisco
17 14 (12.61%) Analytical Skills
18 13 (11.71%) ServiceNow
18 13 (11.71%) Microsoft Certification
18 13 (11.71%) Security Cleared
19 12 (10.81%) WatchGuard
19 12 (10.81%) Incident Management
19 12 (10.81%) Microsoft PowerPoint

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (24.32%) SharePoint
2 14 (12.61%) Microsoft Exchange
3 1 (0.90%) Confluence
Applications
1 67 (60.36%) Microsoft Office
2 14 (12.61%) Microsoft Excel
3 12 (10.81%) Microsoft PowerPoint
Business Applications
1 3 (2.70%) assyst
2 1 (0.90%) Sage X3
Cloud Services
1 59 (53.15%) Microsoft 365
2 16 (14.41%) Azure
3 12 (10.81%) Mimecast
4 6 (5.41%) Entra ID
4 6 (5.41%) SaaS
5 2 (1.80%) AWS
6 1 (0.90%) Power Platform
Communications & Networking
1 20 (18.02%) DHCP
2 18 (16.22%) DNS
3 15 (13.51%) Firewall
4 9 (8.11%) VoIP
5 7 (6.31%) LAN
5 7 (6.31%) Wi-Fi
6 5 (4.50%) TCP/IP
7 4 (3.60%) WAN
8 3 (2.70%) VPN
8 3 (2.70%) Wireless
9 2 (1.80%) ADSL
9 2 (1.80%) Broadband
9 2 (1.80%) Remote Desktop
9 2 (1.80%) VLAN
10 1 (0.90%) Cisco ASA
10 1 (0.90%) Cisco IOS
10 1 (0.90%) NAS
10 1 (0.90%) SAN
Database & Business Intelligence
1 3 (2.70%) SQL Server
2 1 (0.90%) Crystal Reports
2 1 (0.90%) MySQL
2 1 (0.90%) Power BI
Development Applications
1 9 (8.11%) JIRA
General
1 49 (44.14%) Social Skills
2 15 (13.51%) Finance
3 14 (12.61%) Analytical Skills
4 9 (8.11%) Law
5 7 (6.31%) Banking
5 7 (6.31%) Front Office
6 6 (5.41%) Telecoms
7 4 (3.60%) Documentation Skills
8 3 (2.70%) Manufacturing
8 3 (2.70%) Retail
9 2 (1.80%) Inclusion and Diversity
9 2 (1.80%) Legal
10 1 (0.90%) Back Office
10 1 (0.90%) Games
10 1 (0.90%) Marketing
10 1 (0.90%) Presentation Skills
10 1 (0.90%) Public Sector
10 1 (0.90%) Wearables
Libraries, Frameworks & Software Standards
1 7 (6.31%) FIX Protocol
Miscellaneous
1 15 (13.51%) Management Information System
2 10 (9.01%) Data Centre
2 10 (9.01%) Driving Licence
3 4 (3.60%) iPad
4 3 (2.70%) Private Cloud
4 3 (2.70%) Video Conferencing
5 2 (1.80%) e-Learning
5 2 (1.80%) Self-Motivation
6 1 (0.90%) CMDB
6 1 (0.90%) Hedge funds
6 1 (0.90%) Life Science
6 1 (0.90%) Mobile App
6 1 (0.90%) NHS
6 1 (0.90%) Onboarding
6 1 (0.90%) Renewable Energy
6 1 (0.90%) Team-Oriented Environment
6 1 (0.90%) Virtual Team
Operating Systems
1 77 (69.37%) Windows
2 30 (27.03%) Windows 10
3 12 (10.81%) Apple iOS
4 10 (9.01%) Windows Server
5 9 (8.11%) Linux
6 3 (2.70%) Windows Server 2008
7 2 (1.80%) Android
7 2 (1.80%) Mac OS
7 2 (1.80%) Windows 7
7 2 (1.80%) Windows 8
7 2 (1.80%) Windows Server 2012
8 1 (0.90%) Windows Server 2016
8 1 (0.90%) Windows Server 2019
Processes & Methodologies
1 39 (35.14%) Customer Service
2 19 (17.12%) Problem-Solving
3 18 (16.22%) ITIL
4 17 (15.32%) ITSM
5 12 (10.81%) Incident Management
6 11 (9.91%) Proactive Monitoring
7 9 (8.11%) Business Continuity
7 9 (8.11%) Gamification
8 8 (7.21%) Service Management
9 6 (5.41%) Information Security
10 5 (4.50%) Analytics
10 5 (4.50%) Disaster Recovery
11 4 (3.60%) Cloud Security
11 4 (3.60%) Customer Experience
11 4 (3.60%) Service Delivery
11 4 (3.60%) Time Management
12 2 (1.80%) Break/Fix
12 2 (1.80%) Computer Science
12 2 (1.80%) Cybersecurity
12 2 (1.80%) IT Strategy
Programming Languages
1 10 (9.01%) SQL
2 1 (0.90%) C#
Qualifications
1 19 (17.12%) Degree
2 13 (11.71%) Microsoft Certification
2 13 (11.71%) Security Cleared
3 7 (6.31%) A+ Certification
3 7 (6.31%) MCDST
4 4 (3.60%) MCITP
5 3 (2.70%) Computer Science Degree
6 2 (1.80%) CCNA
6 2 (1.80%) Cisco Certification
6 2 (1.80%) Network+ Certification
7 1 (0.90%) ITIL Foundation Certificate
7 1 (0.90%) MCP
7 1 (0.90%) MCSA
7 1 (0.90%) SC Cleared
Quality Assurance & Compliance
1 37 (33.33%) SLA
System Software
1 69 (62.16%) Active Directory
2 5 (4.50%) VMware Infrastructure
3 2 (1.80%) Hyper-V
Systems Management
1 10 (9.01%) Microsoft Intune
2 7 (6.31%) SCCM
Vendors
1 62 (55.86%) Microsoft
2 14 (12.61%) Cisco
3 13 (11.71%) ServiceNow
4 12 (10.81%) WatchGuard
5 10 (9.01%) Apple
5 10 (9.01%) Dell
5 10 (9.01%) HP
5 10 (9.01%) NetApp
6 5 (4.50%) VMware
7 4 (3.60%) Veeam
8 2 (1.80%) ConnectWise
8 2 (1.80%) N-able
8 2 (1.80%) SolarWinds
8 2 (1.80%) Sophos
9 1 (0.90%) Bloomberg
9 1 (0.90%) Citrix
9 1 (0.90%) Sage
9 1 (0.90%) Salesforce
9 1 (0.90%) SAP