This rapidly expanding IT services company in West Kent is seeking a dedicated and versatile 1st - 2ndline support engineer to join their customer-focused IT support team. IT Support Engineer – the role: This is a busy and very friendly & collaborative team. You’ll be operating in a service desk environment, with the … helpdesk support with some on-site duties at their clients. Customers are typically SMEs, with a few corporates, based Kent, East Sussex, Surrey, and SE London. IT Support Engineer – the person: Of prime importance, is a great personality – a real ‘people person’, with great client skills, a positive outlook; someone who enjoys both solving client issues and supporting … would ideally like someone with IT MSP (IT managed services) experience but will be flexible for the right person. Ideally candidates should be able to drive. IT Support Engineer – your Technical skills: Your strong technical support skills, should cover as much as possible of the below: - Windows 10, 11, Mac o/s - Windows Server, Group Policy, DNS More ❯
West Sussex, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
2ndLine IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Role : 2ndLine IT Support Engineer Area : Horsham Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2ndline support engineer … After probation) ** Outstanding Training Programme ** Pension ** Paid for certifications ** Free Parking Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2ndline, secondline, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing Immediately - Please apply ASAP! Built More ❯
South East London, London, England, United Kingdom
Oscar Technology
Job Title: 1st/2ndLine IT Support Engineer Location: South East London Salary: £25,000 - £28,000 per annum Job Type: Full-time, Permanent About the Role: We are seeking a motivated and customer-focused 1st/2ndLine IT Support Engineer to join our IT team based in … users, providing both remote and deskside support across a range of hardware and software platforms, escalating more complex issues to senior engineers where necessary. Key Responsibilities: Provide 1st and 2ndline technical support for desktops, laptops, mobile devices, printers, and network issues. Manage and resolve support tickets in a timely and professional manner. Set up and configure … needed for issue resolution. Maintain IT documentation and asset registers. Support users via phone, email, remote desktop, and in person. Key Skills & Experience: Previous experience in a 1st or 2ndline IT support role (minimum 1 year preferred). Strong working knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Active Directory and basic More ❯
Uxbridge, Middlesex, United Kingdom Hybrid / WFH Options
APCOA PARKING UK
The Role 2ndLine Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2ndline support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered yes, then … we may have the role for you! An opportunity his arisen for a 2ndLine Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution … requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the secondline escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including More ❯
2ndLine IT Engineer Perfect opportunity for an experienced IT professional with 3+ years in IT support, looking to expand technical skills in a dynamic environment. Full-time, permanent position based in Kent, offering a competitive salary dependent on experience. Immediate start available – candidates on short notice or available now are highly encouraged to apply. … sustainability and innovation, they offer a collaborative working culture and opportunities to work across a diverse range of systems and networks. What will you be doing? Joining as a 2ndLine IT Engineer, you’ll provide advanced technical support for escalated issues across a multi-site network. You’ll troubleshoot hardware and software problems, support … email your CV directly to oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, 2ndLine, Networking, Windows Server, Active Directory, Office 365, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, Hyper-V, Helpdesk, Infrastructure, CCNA, ITSM. More ❯
2ndLine IT Engineer Perfect opportunity for an experienced IT professional with 3+ years in IT support, looking to expand technical skills in a dynamic environment. Full-time, permanent position based in Kent, offering a competitive salary dependent on experience. Immediate start available - candidates on short notice or available now are highly encouraged to apply. … sustainability and innovation, they offer a collaborative working culture and opportunities to work across a diverse range of systems and networks. What will you be doing? Joining as a 2ndLine IT Engineer, you'll provide advanced technical support for escalated issues across a multi-site network. You'll troubleshoot hardware and software problems, support … or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, 2ndLine, Networking, Windows Server, Active Directory, Office 365, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, Hyper-V, Helpdesk, Infrastructure, CCNA, ITSM. More ❯
We’re recruiting for an experienced 2ndLineEngineer on behalf of a leading IT services provider. This is a varied, hands-on role … ideal for someone who thrives in a fast-paced environment, enjoys mentoring junior team members, and is comfortable providing both remote and on-site support. Key Responsibilities: Provide second-line technical support via the Service Desk, including hardware and software troubleshooting Attend client sites as required for proactive and reactive support Ensure long-term, cost-effective solutions that … Supportive team environment with the opportunity to mentor and progress A professional setting where your input and initiative will be valued How to Apply: If you’re an experienced 2ndLineEngineer looking for your next challenge, we’d love to hear from you. Please apply with your CV or contact us directly for more More ❯
11065SR1 £35k - 40k per year + benefits IT Support Engineer - 2ndLine Seaford, East Sussex Up to £40,000 Onsite Our client is hiring a self-sufficient, hands-on2nd Line IT Support Engineerto join their team in the Seaford area. This fully onsite role is ideal for someone confident working independently across hardware … Managing Wintel services, Microsoft 365, and Active Directory Handling support tickets and contributing to IT infrastructure projects What we're looking for: ️ 3+ years of IT support experience ️ Strong 2ndline skills and a proactive, independent mindset ️ Comfortable being the go-to IT contact onsite What's on offer: £40,000 salary 25 days holiday + bank More ❯
1st/2ndLine Support Engineer MS365 CERTIFIED (MS-900) Office 365, Windows Server, Active Directory, Group Policy, Exchange, MS-102, MS-900, VMware, Hyper-V, BackUp, Routing, Switching, Firewalls. My client is a growing IT Managed Services Provider that are in the market for a 1st/2ndLine Support Engineer. … As 1st/2ndLine Support Engineer they need someone M365 CERTIFIED (MS-900). As 1st/2ndLine Support Engineer you will have strong client facing/soft skills and be a natural troubleshooter with a broad range of technical skills across technology such as Office 365, Windows … MSP with a solid client base and "hands on" directors. Great opportunity for someone to come in and expand on their technical skills and grow their career. 1st/2ndLine Support Engineer - M365 CERTIFIED (MS-900) Office 365, Windows Server, Active Directory, Group Policy, Exchange, MS-102, MS-900, VMware, Hyper-V, BackUp, Routing More ❯
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sterling Bridge Limited
Role : 2ndLine IT Engineer Location : Central Southampton (Hybrid) Salary : £32,000 - £37,000 Hybrid Working | Progression into Cloud Infrastructure & Cyber Security | Paid Certifications Are you a confident 2ndLineEngineer ready to take the next step in your IT career? Want to work with a company that offers genuine … with a well-established, fast-growing MSP based in Central Southampton, known for delivering top-tier technical support and transformation projects. Theyre looking for a technically capable and ambitious 2ndLineEngineer to join their growing team. Youll work with a wide variety of technologies and clients while being mentored toward progression into more advanced … architecture and cyber defence. Required Skills: Solid experience with Windows Server, Microsoft 365, networking & firewalls Knowledge of virtualisation (Hyper-V/VMware) & cloud platforms (Azure/AWS) Confident handling 2ndline escalations and working in fast-paced environments Strong communication and a drive to grow technically MSP experience a bonus, but not essential Exclusive Benefits: Competitive Salary More ❯
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
entrust IT
Field 2ndLine IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both … from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2ndLine IT Support Engineer to support our growing client base in the Milton Keynes region . With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range … of organisations and were ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2ndLine IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing problems, resolving incidents, and escalating when necessary to 3rd More ❯
2ndLine Support Engineer – Reigate - £30k - £33k + excellent benefits Our client is a well-established organisation based in Reigate; due to continued growth and expansion they are looking to recruit a 2ndLine Support Engineer. Responsibilities include: Under the guidance of the Network Manager: Provide Specialist IT support that ensures the … site servers, and cloud platforms. Solid understanding of Active Directory, Azure AD, Microsoft 365 administration Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs. Follow standard practises to run network monitoring reports or utilities. Update asset lists or equivalent records for hardware and software on site. Follow processes and tasks … essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours – Monday – Friday - 08:00 -16:30 Keywords – line support, 2ndline, 2ndline support, IT Support, helpdesk support, 2ndline helpdesk support, tech support, technical support, hardware support, software support, IT More ❯
Employment Type: Permanent
Salary: £30000 - £33000/annum plus excellent benefits
Our client is an International IT Service Provider who require an experinced 1st/2ndLine Support Engineer to work from their customers site in Slough. START: ASAP END: INITIALLY 31/12/2025 RATE: £18.87 PER HOUR HOURS: 7.5 PER DAY, 37.5 PER WEEK LOCATION: ON-SITE IN SLOUGH Working as part of … a dynamic team you will be providing 1st and 2ndline on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. ? Some of the daily activities are: ? End users support ? Windows 10 and Microsoft O365 troubleshooting. ? Resolution of software More ❯
Role : 2ndLineEngineer Location : Portsmouth (Onsite) Salary : £27,000 - £30,000 Rapidly Growing MSP | Technical Escalations | Clear Progression into Projects & Cloud Were working with a well-established MSP based in Portsmouth, known for delivering top-tier support and infrastructure services to a wide range of clients. Theyre now looking for a capable 2ndLineEngineer to join their growing technical team. This is an onsite position, perfect for someone confident handling escalated tickets and looking to deepen their knowledge across infrastructure, networking, and cloud environments. Youll work closely with senior engineers and project teams while gaining the skills and support needed to take your career into cloud, projects … a client-focused mindset MSP experience is ideal Exclusive Benefits: Competitive Salary (£27,000 - £30,000) Paid Certifications & Training Microsoft, Azure, Networking & more Clear Career Progression into 3rd Line, Projects, or Cloud Roles Private Medical Cover & Sick Pay Annual Leave + Bank Holidays Regular Team Socials drinks, bowling, team events & more Collaborative, Growth-Focused Tech Culture If you More ❯
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Mexa Solutions LTD
a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2ndline support to a key customer with offices across Germany. All users are German-speaking , so you'll need to be fully fluent, either native or business … Location : Fully remote - work from anywhere in the UK. Language Skills : Use your German every day while building your IT career Variety : A mix of 1st and 2ndline support across hardware, software, Microsoft 365, and more Culture : Join a friendly, collaborative MSP with a solid reputation and loyal client base Stability : Support a long-term customer … with consistent demand and ongoing projects What you’ll be doing: Providing 1st and 2ndline support to German-speaking users - via phone, email, and remote tools Troubleshooting hardware, software, network, and Microsoft 365 issues Logging and managing tickets through to resolution Escalating more complex issues to senior engineers when needed Keeping users informed and ensuring a More ❯
My global client based in Reading have an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows More ❯
Do you have the enthusiasm, attitude, and energy for offering a first-class service? And have you worked within an MSP environment? We have an exciting opportunity for a 2ndLine Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to … to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2ndLine Support Technician Salary : £35,000 - £45,000 Location : Redhill (own transport essential due to location) Benefits : - 22 days annual leave, rising to 25 (accruing a day … an uplifting and career forging challenge? This client is ready to offer just that so lets get down to the nitty gritty... Day-to-Day Responsibilities Act as a 2ndline point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take More ❯
Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will be based on a … an OnsiteIT Field Support Engineerwho has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you will provide desktop support for all issues while responding to first line and secondline service tickets. As a successful candidate you will work … to the next level of support for guidance as well as contact third-party vendors for warranty service repair. DUTIES Your duties as the Onsite IT Field Support Engineer include: Resolve level 1 and 2 support cases and tasks associated with end-user issues, physical and cloud infrastructure, and project related tasks See the world through the eyes More ❯
Waterlooville, Hampshire, South East, United Kingdom
Bennett and Game
Bennett and Game are partnering with a family run IT & Cyber Security company actively looking to take on a 2ndLine Support Engineer to assist in the growth within their business based in Waterlooville. This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing … into a 3rd Line Support Engineer role. 2ndLine Support Engineer Job Overview This role is a blend of responsibility and growth. You'll already be confident in: Taking ownership of escalated support requests Communicating clearly with clients Troubleshooting issues in Microsoft 365, Windows, and networking environments You'll be building … experience in: Project delivery and migrations Azure AD and cloud-first environments Security standards and best practices Scripting and automation 2ndLine Support Engineer Job Requirements Positive attitude and hunger to improve Calm under pressure Strong communicator Process-oriented and dependable Networking fundamentals (Ubiquiti, Mikrotik desirable) VoIP and 3CX knowledge - Highly Desirable Knowledge of Windows More ❯
2ndLine Desktop Support Engineer£30,000 + On-call AllowanceBrentford (On-site) Are you a hands-on 2ndLine Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across … Windows 11, O365 and device builds.This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2ndLine Support, managing user tickets, escalating issues, and performing physical device builds. You’ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel … to nearby sites. What you’ll be doing: Resolving 2ndline support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile device issues (iPhone) Updating the Asset Management More ❯
2ndLine Support Engineer - Colchester MS Server - Office 365 - VMware - Azure This role is with one of the UKs leading Managed Services Providers. Within the role you'll have opportunity to tackle a range of technical issues covering 2ndLine support, Client projects, Visiting users/client sites and installations. The role … Azure Backup Technologies: Veeam Backup, Replication TCP/IP, DNS, WINS, DHCP Interviews for this role are comencing in the next few days, so do not hesitate to apply! 2ndLine Support Engineer - Colchester - Office 365 - Servers - VMware - Azure Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To More ❯
2ndLine Support Engineer - Reigate - £30k - £33k + excellent benefits Our client is a well-established organisation based in Reigate; due to continued growth and expansion they are looking to recruit a 2ndLine Support Engineer. Responsibilities include: Under the guidance of the Network Manager: Provide Specialist IT support that ensures the … site servers, and cloud platforms. Solid understanding of Active Directory, Azure AD, Microsoft 365 administration Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs. Follow standard practises to run network monitoring reports or utilities. Update asset lists or equivalent records for hardware and software on site. Follow processes and tasks … essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours - Monday - Friday - 08:00 -16:30 Keywords - line support, 2ndline, 2ndline support, IT Support, helpdesk support, 2ndline helpdesk support, tech support, technical support, hardware support, software support, IT More ❯
Burgess Hill, Sussex, United Kingdom Hybrid / WFH Options
Better Days Recruitment Ltd
Due to growth in business, a new permanent opportunity for an experienced 1st/2ndLine Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My … client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support. There won t be a traditional 1st or 2ndline level, all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st of 2ndline queries. More ❯
Burgess Hill, West Sussex, United Kingdom Hybrid / WFH Options
Better Days Recruitment Ltd
Due to growth in business, a new permanent opportunity for an experienced 1st/2ndLine Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My … client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support. There won’t be a traditional 1st or 2ndline level, all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st of 2ndline queries. More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum Good Company benefits
Our Global Enterprise client is looking for a 2ndLineEngineer to join their on-site support team. This includes analysing incidents, problems & service requests, proposing solutions and helping implementing them. Start Date: ASAP Duration: 125 days (initially) Pay Rate: £114.94 p/d (PLEASE NOTE: Employer NI is paid for by the client) Total … hand-held devices (Intune - DEP ). Previous experience working in a corporate IT environment is an asset. Kiosk Bar: welcoming users, troubleshooting and providing solutions. To apply for this 2ndLine Support Engineer Contract job, please click the button below and submit your latest CV. Curo Services endeavour to respond to all applications. However, this More ❯