18 of 18 2nd Line Support Jobs in the Midlands

2nd Line Support Engineer Location: Northampton Job Type : Full-time, Permanent We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) . You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems. Key Responsibilities Resolve 2nd line support tickets and escalated issues. Troubleshoot hardware, software and networking problems. Support Windows, Active Directory and Group Policy. Manage Microsoft 365, Azure ...

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between the services … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...

QinetiQ Limited is recruiting a 2nd Line Support Engineer for our Hereford site. You will deliver high-quality 2nd line support across IT systems, infrastructure, applications and services within a highly secure environment. Join a newly formed team … major MoD programme, providing technical support, incident resolution and system maintenance. This role involves outside-hours rota participation and DV clearance is preferred. #J-18808-Ljbffr ...

Support Engineer - 2nd Line Solihull | £30,000 | Permanent | Office-based We're looking for an IT Support Engineer to join a busy internal IT team based in Solihull. This is a great opportunity for someone with 2+ years' IT support experience … enjoys troubleshooting and providing hands-on support to users. Providing 1st and 2nd line IT support Supporting Microsoft 365, Active Directory and Exchange Online Troubleshooting Windows 10/11 hardware and software issues Setting up laptops, mobile devices and user accounts Supporting Teams ...

Specification – IT Support Analyst (2nd Line) Location: Brixworth, Northamptonshire Employment Type: Permanent/Fixed-Term Contract- Work Arrangement: Fully Onsite (100% office-based) Start Date: ASAP Salary: £30,000-32,000, plus training opportunities and company benefits About the Role An exciting opportunity has arisen … experienced 2nd Line IT Support Analyst to provide technical support at a client site in Brixworth. The successful candidate will have previous experience working within an IT Support or Service Desk environment, with the ability to deliver high-quality IT infrastructure ...

problem solving, and helping people get the most from technology. Working as part of our busy helpdesk team, you'll provide first and second line support across a wide range of systems, devices, and technologies, ensuring a positive experience for users and keeping our campuses connected … looking for someone who combines strong technical skills with a customer-focused approach. You will have experience in a 1st or 2nd line support role and enjoy working in a fast-paced environment where you can make a real difference to users every day. ...

Specification - IT Support Analyst (2nd Line) Location: Brixworth, Northamptonshire Employment Type: Permanent/Fixed-Term Contract- Work Arrangement: Fully Onsite (100% office-based) Start Date: ASAP Salary: £30,000-32,000, plus training opportunities and company benefits About the Role An exciting opportunity has arisen … experienced 2nd Line IT Support Analyst to provide technic click apply for full job details ...

Ready for your next step in IT support? A leading MSP is looking for a capable and customer-focused Second Line Support Engineer to join a growing team. This is an opportunity to take ownership of more complex technical challenges, work with a broad … role requires occasional travel to customer sites. - Hands-on experience in a technical support, Service Desk or MSP environment, ideally at second-line level. - Strong troubleshooting capability across Windows, Microsoft 365, networking, endpoint and cloud technologies. - A structured and methodical approach to diagnosis, with strong attention ...

leading software solutions provider in Sutton Coldfield seeks a Support Analyst to deliver 2nd line support for business applications. The role involves troubleshooting, documenting processes, and supporting various technologies. Ideal candidates will have exposure to IIS, SQL Server, and scripting. This position offers ...

Support Engineer - 2nd Line Solihull £30,000 Permanent Office-based We're looking for an IT Support Engineer to join a busy internal IT team based in Solihull. This is a great opportunity for someone with 2+ years' IT support experience … enjoys troubleshooting and providing hands-on support to users click apply for full job details ...

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an IT Desktop Support technician to provide 2nd line support for desktop devices and peripherals across hospital and off-site locations. The role involves installing, configuring, and troubleshooting hardware and software … ensure uninterrupted patient care. The ideal candidate has experience in IT support services, with knowledge of Meditech and Lorenzo, and a solid understanding of information security requirements. #J-18808-Ljbffr ...

ParentPay Group in Coventry delivers 2nd line support by acting as a single point of contact for users. You will manage incidents and service requests, ensuring logging, tracking and timely resolution with clear communication The role requires strong interpersonal skills, ITSM knowledge, and experience with ...

infrastructure professional to join LHIS, primarily based at Haylock House in Kettering with travel to LHIS sites. The role supports the Strategy Support and Infrastructure department and assists system engineers … technicians in daily operations. You will maintain group policy objects, Windows deployment and imaging, Intune and SCCM, monitor SolarWinds and SIEM, provide onsite 2nd line support, and ensure services meet LHIS and LPT #J-18808-Ljbffr ...

School of Coding is seeking an IT Support Officer … hardware support across the organisation. The role focuses on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line staff support. You will ensure devices are properly configured, issues resolved quickly and staff and students have secure, up-to-date technology. ...

seeking a 2nd Line Support Technician to maintain clients' IT, telephony, and connectivity infrastructure. You'll deliver second-line support for end-user hardware and software, diagnose incidents, and contribute to service improvements. This hybrid role requires out-of-hours rota ...

Overview Our client is an award-winning communications company looking for an IT Support Contractor in Sutton-In-Ashfield, Nottinghamshire to provide specialist support to all Group users ensuring that all functions are carried out legally and in accordance with best practice. Responsibilities To provide first … second line ‘help desk’ user support for designated applications software To provide first and second line hardware support for desktop and server applications To provide remote support for mobile staff, home users and other Group sites. To maintain the telephone ...

OneSchool Global UK is seeking an IT Support Analyst to join our busy IT team … across 23 campuses and our Regional Support Office in Warwick, moving to Coventry (CV7) in 2026. The role covers first and second line support, plus deployment and onboarding tasks, ensuring a smooth, secure IT experience for staff and students. You will troubleshoot a broad ...

award-winning communications company seeks an IT Support Contractor in Sutton-in-Ashfield. Responsibilities include providing first and second line help desk support, maintaining the telephone system, and managing server backups. Candidates should have A level qualifications in computing or business, experience … Windows and MS Office support, and teamwork skills. This 6-month contract offers an attractive salary of £24,000, with working hours from 8:30 to 17:00. #J-18808-Ljbffr ...