12 of 12 2nd Line Support Jobs in the Midlands

JOB TITLE: 2nd Line IT Support SALARY: £26,000 - £28,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program LOCATION: Nottingham … within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Support Engineer but dealing with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for … consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for a 2nd Line Support Analyst to come and join us at our site in Nottingham. You will be the first point of More ❯

2nd Line Support Engineer Hereford Hybrid 3 days in office, 2 days from home £30,000-£35,000 + 33 Days Holiday + Hybrid Working + Package + Benefits Excellent opportunity for a confident 2nd Line Support Engineer with stakeholder … new into the UK but are very well established across the EU. They are diversifying their team here and are looking to add a 2nd Line Support Engineer on a permanent basis to the team. In this role you will provide 2nd Line … Europe. You'll work 9-5, Monday and Friday, 3 days in the office, 2 from home. The ideal candidate will be a confident 2nd Line Support Engineer with good stakeholder management experience within a commutable radius of Hereford. Candidates must have Windows More ❯

JOB TITLE: 2nd Line IT Support SALARY: £26,000 - £28,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program LOCATION: Nottingham … within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Support Engineer but dealing with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for … consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for a 2nd Line Support Analyst to come and join us at our site in Nottingham. You will be the first point of More ❯

IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. About the Role: We are seeking a skilled and motivated 2nd Line Support Engineer to join our dynamic IT team. The successful candidate will be responsible for providing technical support, ensuring the smooth operation of our IT systems and resolving technical issues. Key Responsibilities: Provide 2nd line support for IT-related issues, including hardware, software, and network problems. Troubleshoot and resolve technical issues escalated from the 1st line support … resolutions. Provide training and guidance to 1st line support staff and end-users as needed. Requirements: Proven experience in a 2nd line support role or similar technical support position. Strong knowledge of Windows operating systems and common software applications. More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm … tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Desktop Support Analyst/2nd Line Support Analyst More ❯

a global leader in HVAC manufacturing, operating in 65 countries with UK offices based in Herefordshire and Colchester. They are currently seeking a skilled 2nd Line IT Support Technician to join their team at the Herefordshire head office. The successful candidate will provide technical support … Sweden. This role is a full-time office-based position in Herefordshire. There is an option for hybrid working on a 3-2 split. 2nd Line IT Support Job Overview The 2nd Line IT Support role involves maintaining IT infrastructure … should have strong technical skills, experience with Microsoft technologies, and a proactive mindset to enhance service delivery and support seamless business operations. 2nd Line IT Support Job Requirements Bachelor's degree in computer science or relevant IT qualifications (preferred). Experience in IT More ❯

Role: 2nd Line IT Support Technician Location: Bromsgrove Salary: £33,000 Are you an experienced 2nd Line IT Support professional looking for a permanent position in the bustling tech sector? Our client is seeking a dynamic individual to join their … a driving licence is essential for this job since your expertise may be needed at different sites or locations. Key Responsibilities: - Provide comprehensive second-line support across various platforms. - Troubleshoot issues related not only to desktops but also server infrastructures. - Maintain and administer network systems within … over azure platform The ideal candidate will demonstrate excellent problem-solving abilities along with strong communication skills allowing them provide high-quality user support while collaborating effectively within our dedicated team environment. If you have the drive and experience we're searching for then please apply today! In More ❯

2nd Line Service Desk Engineer – Lincolnshire Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the main point of contact … for clients, managing and resolving support tickets and queries promptly Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships Documentation - Maintain accurate records … for client interactions, support tickets and resolutions. Provide regular reports on client support activities Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations with the view of More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Birmingham. You’ll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £35K + 15% Shift … Allowance. This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: Monitor and manage network events via orchestrator tools. Provide proactive network support and incident … Experience: Solid understanding of network protocols and concepts. Experience with Cisco SD-WAN (vManage), LiveNX, Elastic monitoring tools. Familiarity with MS Service Centre Support tools. Working knowledge of Cisco technologies, including routing and IP protocols. Experience supporting Windows and Linux platforms, including patching and maintenance. Awareness of cybersecurity More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Birmingham. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £35K + 15% Shift … Allowance. This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: - Monitor and manage network events via orchestrator tools. - Provide proactive network support and incident … Solid understanding of network protocols and concepts. - Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools). - Familiarity with MS Service Centre Support tools. - Working knowledge of Cisco technologies, including routing and IP protocols. - Experience supporting Windows and Linux platforms, including patching and maintenance. - Awareness of cybersecurity More ❯

Role: 2nd Line Support Engineer Location: Derby Salary: £30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team … that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and … on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking More ❯

Role: Field IT Support Engineer (MSP Environment) Location: Bromsgrove Salary: £33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when … technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer , you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on … From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 1st to 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops More ❯