10 of 10 2nd Line Support Jobs in the Midlands

Technical Support Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team … engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming ...

Service Operations Engineer (2nd Line Support) One of our clients is looking for an experienced 2nd Line Service Operations Engineer to join their growing team. In this role, you will provide 2nd line technical support, resolve complex … Stoke-on-Trent Job Type: Permanent Security Clearance: Candidates must be eligible to obtain UK Security Clearance (SC) . Essential Skills: Strong experience in 2nd Line IT Support Experience working within an MSP environment Windows Server & Microsoft 365 Active Directory/Microsoft Entra ID Patch ...

Description Service Operations Engineer (2nd Line Support) One of our clients is looking for an experienced 2nd Line Service Operations Engineer to join their growing team. In this role, you will provide 2nd line technical support, resolve … Stoke-on-Trent Job Type: Permanent Security Clearance: Candidates must be eligible to obtain UK Security Clearance (SC). Essential Skills: Strong experience in 2nd Line IT Support Experience working within an MSP environment Windows Server & Microsoft 365 Active Directory/Microsoft Entra ID Patch ...

client based in Boston is looking to recruit a 2nd Line Support Analyst on a fulltime permanent basis. Working as part of an existing team which provides full IT support for the business internally. Job role of 2nd Line: Provide … 2nd line support for hardware, software, networking, and business applications. Support desktop, laptop, mobile, printer, and peripheral devices. Diagnose and resolve Microsoft 365, Windows,and user account issues. Maintain and support Active Directory, Assist with server administration and system monitoring. Support ...

Description Our client based in Boston is looking to recruit a 2nd Line Support Analyst on a fulltime permanent basis. Working as part of an existing team which provides full IT support for the business internally. Job role of 2nd Line: Provide 2nd line support for hardware, software, networking, and business applications. Support desktop, laptop, mobile, printer, and peripheral devices. Diagnose and resolve Microsoft 365, Windows,and user account issues. Maintain and support Active Directory, Assist with server administration ...

Business Central 2nd Line Support Consultant £38,000 - £48,000 DOE Hybrid (1 office day/week in the Midlands) or remote options for experienced candidates. Our client is a well-established Microsoft Dynamics Partner and, due to continued growth, is looking to appoint … experienced Business Central 2nd Line Support Consultant to join their expanding support team. This is an excellent opportunity for someone who enjoys troubleshooting complex Business Central issues, working closely with customers, and further developing their technical expertise within a collaborative and supportive environment. ...

Description Business Central 2nd Line Support Consultant £38,000 - £48,000 DOE Hybrid (1 office day/week in the Midlands) or remote options for experienced candidates. Our client is a well-established Microsoft Dynamics Partner and, due to continued growth, is looking to appoint … experienced Business Central 2nd Line Support Consultant to join their expanding support team. This is an excellent opportunity for someone who enjoys troubleshooting complex Business Central issues, working closely with customers, and further developing their technical expertise within a collaborative and supportive environment. ...

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.This is a varied, hands-on role where … remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues ...

exciting opportunity for an experienced IT Technician to join their growing team! If you are passionate about IT, have experience in 1st and 2nd line support, with solid infrastructure & systems support background and are comfortable operating in a broad, hands on role, then … this may be the position for you. Requirements: Experience providing 1st and 2nd line support. Strong troubleshooting skills across hardware, software and basic networking. Experience with Microsoft 365, Active Directory & user/device administration. Exposure to server administration, backups & routine maintenance tasks. Ability to monitor systems & maintain ...

Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities … issues to senior engineers when appropriate. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools 2nd Line Support Troubleshoot more complex desktop, laptop, printer, and peripheral issues. Diagnose Windows operating system and Microsoft 365 problems. Configure ...

designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform … role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. ...

designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform … role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. ...