2nd Line Support Analyst Jobs in the Midlands

Second Line Support Analyst
England > Midlands

The median Second Line Support Analyst salary in the Midlands is £32,500 per year, according to job vacancies posted during the 6 months leading to 19 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 241 309 294
Rank change year-on-year +68 -15 +5
Permanent jobs requiring a 2nd Line Support Analyst 14 16 23
As % of all permanent jobs advertised in the Midlands 0.20% 0.13% 0.25%
As % of the Job Titles category 0.21% 0.14% 0.28%
Number of salaries quoted 14 15 18
10th Percentile - £26,250 £24,750
25th Percentile £28,750 £26,500 £25,875
Median annual salary (50th Percentile) £32,500 £29,000 £28,500
Median % change year-on-year +12.07% +1.75% +14.00%
75th Percentile £40,250 £37,250 £33,438
90th Percentile - - £34,325
England median annual salary £32,500 £34,500 £31,500
% change year-on-year -5.80% +9.52% +5.00%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,603 11,402 8,135
% of permanent jobs with a recognized job title 92.40% 94.43% 89.69%
Number of salaries quoted 2,808 8,441 4,565
10th Percentile £27,000 £26,250 £28,500
25th Percentile £32,500 £33,750 £37,500
Median annual salary (50th Percentile) £48,000 £47,500 £52,500
Median % change year-on-year +1.05% -9.52% +5.00%
75th Percentile £62,500 £60,741 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £56,000 £53,000 £60,800
% change year-on-year +5.66% -12.83% +1.33%

2nd Line Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support Analyst in the Midlands

2nd Line Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the Midlands.

Salary trend for 2nd Line Support Analyst in the Midlands

2nd Line Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Midlands region over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +31 12 £32,500 +13.04% 3
West Midlands +35 2 £29,750 -13.77% 2
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 19 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support Analyst in the job title.

1 8 (57.14%) Problem-Solving
2 7 (50.00%) Logistics
2 7 (50.00%) Windows
2 7 (50.00%) Microsoft
3 6 (42.86%) Active Directory
3 6 (42.86%) Incident Management
3 6 (42.86%) Microsoft Exchange
3 6 (42.86%) Law
3 6 (42.86%) Social Skills
3 6 (42.86%) Microsoft 365
4 5 (35.71%) Analytical Skills
4 5 (35.71%) OneDrive
4 5 (35.71%) Patch Management
4 5 (35.71%) SC Cleared
4 5 (35.71%) Security Cleared
4 5 (35.71%) Customer Service
4 5 (35.71%) Organisational Skills
4 5 (35.71%) Batch Management
4 5 (35.71%) VoIP
4 5 (35.71%) SLA
4 5 (35.71%) Marketing
4 5 (35.71%) SharePoint
4 5 (35.71%) SQL
4 5 (35.71%) Sage
5 3 (21.43%) Finance
6 2 (14.29%) Onboarding
7 1 (7.14%) Windows Server
7 1 (7.14%) BitLocker
7 1 (7.14%) Mobile Device Management
7 1 (7.14%) MobileIron

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (42.86%) Microsoft Exchange
2 5 (35.71%) SharePoint
3 1 (7.14%) Exchange Server 2010
3 1 (7.14%) Exchange Server 2013
Applications
1 1 (7.14%) Microsoft Office
Business Applications
1 1 (7.14%) Remedy ITSM
Cloud Services
1 6 (42.86%) Microsoft 365
2 5 (35.71%) OneDrive
3 1 (7.14%) Azure
Communications & Networking
1 5 (35.71%) VoIP
2 1 (7.14%) Wi-Fi
General
1 6 (42.86%) Law
1 6 (42.86%) Social Skills
2 5 (35.71%) Analytical Skills
2 5 (35.71%) Marketing
2 5 (35.71%) Organisational Skills
3 3 (21.43%) Finance
Miscellaneous
1 2 (14.29%) Onboarding
Operating Systems
1 7 (50.00%) Windows
2 1 (7.14%) Windows Server
Processes & Methodologies
1 8 (57.14%) Problem-Solving
2 7 (50.00%) Logistics
3 6 (42.86%) Incident Management
4 5 (35.71%) Batch Management
4 5 (35.71%) Customer Service
4 5 (35.71%) Patch Management
5 1 (7.14%) Change Management
5 1 (7.14%) ITSM
5 1 (7.14%) Line Management
5 1 (7.14%) Mobile Device Management
5 1 (7.14%) Problem Management
5 1 (7.14%) Service Management
Programming Languages
1 5 (35.71%) SQL
Qualifications
1 5 (35.71%) SC Cleared
1 5 (35.71%) Security Cleared
Quality Assurance & Compliance
1 5 (35.71%) SLA
System Software
1 6 (42.86%) Active Directory
2 1 (7.14%) BitLocker
2 1 (7.14%) Firmware
Systems Management
1 1 (7.14%) Norton AntiVirus
1 1 (7.14%) SCCM
Vendors
1 7 (50.00%) Microsoft
2 5 (35.71%) Sage
3 1 (7.14%) Apple
3 1 (7.14%) HP
3 1 (7.14%) McAfee
3 1 (7.14%) MobileIron
3 1 (7.14%) Remedy
3 1 (7.14%) Sophos
3 1 (7.14%) Symantec