18 of 18 2nd Line Support Jobs in the West Midlands

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We’re looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an … experienced 2nd Line Engineer looking for a new challenge, or a 1st/2nd Line Engineer ready to take the next step in their career. The Support Engineer Role The Support Engineer will join a busy service desk, supporting over … users across the UK. Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server, and network issues. This is a varied position suitable for a dynamic 2nd line Support More ❯

Support Engineer, 2nd line, MSP, COR7188 Join to apply for the Support Engineer, 2nd line, MSP, COR7188 role at Beautyk Creative Support Engineer, 2nd line, MSP, COR7188 3 days ago Be among the first … applicants Join to apply for the Support Engineer, 2nd line, MSP, COR7188 role at Beautyk Creative If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to … the Support Engineer will provide a true support service to approximately 850 users across multiple sites in the UK, covering 2nd line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft More ❯

Help Desk Specialist/2nd Line Technical Support Specialist Help Desk Specialist/2nd Line Technical Support Specialist This range is provided by ARCA. Your actual pay will be based on your skills and experience — talk with your recruiter to … learn more. Help Desk Specialist/2nd Line Technical Support Specialist - Permanent Location: Birmingham/Tyseley ARCA Resourcing is proud to be partnering with a well-established and industry leading company in their search for a 2nd Line Technical Support … effective solutions are delivered. This position is key in maintaining a high standard of customer satisfaction and technical service delivery. Key Responsibilities: Deliver second line support and issue resolution for software and hardware enquiries. Respond to user queries via phone, email, and ticketing systems with a More ❯

2nd Line Support Engineer Coventry – Up to £30,000 Managed Service Provider Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment? A well-established Managed Service Provider based in Coventry is … looking to add a confident and capable 2nd Line Engineer to their growing support team. With over 15 years in the industry, they’ve built a solid reputation for delivering high-quality IT services to a broad range of clients, and they’re now looking … for someone to grow with them as they continue to expand. What you’ll be doing: Providing 2nd Line support across a variety of customer environments Working with Microsoft technologies, including Windows Server, Azure, Office 365, and Active Directory Managing and troubleshooting backup and disaster More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm … tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Desktop Support Analyst/2nd Line Support Analyst More ❯

Social network you want to login/join with: Desktop Support Analyst/2nd Line Support Analyst, Birmingham Client: DGH Recruitment Location: Birmingham, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 05.05.2025 Expiry Date: 19.06.2025 Job Description … Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market-leading Law Firm … set (ITSM Remedy) to provide accurate and timely updates to all allocated Incidents and Service Requests, following the agreed standards. Performs relevant technical support and maintenance tasks as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Coordinates with internal support More ❯

starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer, you will provide the customer-facing interface for support queries, while also working in conjunction … with 1st and 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution, and if required, timely escalate to 3rd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first-class support to our More ❯

2nd Line IT Support Engineer - Solihull - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their … the head office. No two days are the same, visiting different sites mainly around Solihull and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS … Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Solihull, Birmingham, Rugby More ❯

to work on a Microsoft Digital transformation? Want to grow your IT career? Are you a proactive, friendly Desktop Support Engineer/2nd line Support Engineer, with strong Microsoft desktop/EUC support experience? Do you like to learn? My client … to support operational efficiencies aligned to their exciting growth plans. Based at their central London offices, you will be responsible for the 2nd line, desktop support, for numerous sites across central London. You will be working on the support and resolution … and your career - lots of opportunity to learn! Ideally you will have the following skills/experience: At least 12+ month's experience of 2nd line/desktop support Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11) Strong LAN/ More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, wolverhampton col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Looking to … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, telford col-narrow-left Client: Location: telford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, worcester col-narrow-left Client: Location: worcester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, stoke-on-trent col-narrow-left Client: Location: stoke-on-trent, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in West Bromwich. If you enjoy solving problems, providing outstanding client service … and developing your technical skills, we’d love to hear from you. What You’ll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in … managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: · Owning, updating, and progressing support tickets to give clients confidence in our service. · Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. · Organising and More ❯

Role: Field IT Support Engineer (MSP Environment) Location: Bromsgrove Salary: £33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when … technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer , you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on … From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 1st to 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops More ❯

needs, and deliver excellent service. Watch your IT career take off with us. Requirements The ideal candidate will have a proven track record in 2nd Line support. Technical qualifications are desirable but not essential, as we provide opportunities to gain necessary certifications. Strong Microsoft 365 and Azure More ❯