9 of 9 2nd Line Support Jobs in the West Midlands

2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm on a permanent basis. As a Desktop Support Analyst/2nd Line Support Analyst you will be expected to: Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service … McAfee PGP, Bit locker) End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Desktop Support Analyst/2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first More ❯

2nd Line Support Engineer - M365 Coventry £30,000 - £36,000 2nd Line Technical Engineer - M365, Sophos - Coventry - £30k - £36k Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are … you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This … is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in the IT world. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security More ❯

2nd Line IT Support Engineer - Coventry - £27K-£30K Note: Previous IT experience within Schools is an absolute essential for this role. Applicants without this experience will not be considered. A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required … to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This 2nd Line IT Support Engineer is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the … salary up to £30K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Solihull, Birmingham, Rugby, Redditch, Leamington Spa Circle Recruitment More ❯

2nd Line Support Engineer, Permanent £30,000–£35,000, West Midlands, Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that's expanding its technical support team following continued growth and investment. You'll join a collaborative team of 12 engineers, providing support to a … their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on … V) Familiarity with PBX systems, firewalls, routers and switches Experience with backup solutions and data recovery practices Excellent communication skills and confidence in supporting a variety of end users 2nd Line Support Engineer, Permanent £30,000–£35,000, West Midlands, Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Aaron More ❯

2nd Line Support Technician Onsite Are you passionate about problem-solving, tech-savvy, and thrive on helping others? We're looking for a dedicated IT Support Technician to join our clients dynamic team and play a vital role in supporting the smooth operation of their IT systems and infrastructure. As their new IT … Support Technician, you will be the first point of contact for IT-related issues across the organization. From troubleshooting hardware and software problems to configuring laptops and mobile devices, you will help maintain our technical efficiency and ensure a positive experience for all users. Key Responsibilities: Provide first-line IT support via phone, email … High level of trustworthiness and a commitment to confidentiality. Key Skills & Competencies: Teamwork & Collaboration Decision-Making Organisation & Time Management Problem-Solving Communication & User Support Confidence, Motivation & Resilience 2nd Line Support Technician Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants More ❯

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support … being our representative while visiting our clients at their premises. Responsibilities - (but not limited to) Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users. Creating technical sales quotations to our customers while meeting their business needs in full. Supporting Tier 1 with daily overflow of tickets and calls. Working alongside … our 3rd line technicians to escalate calls as required. Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries. Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion. The creation, maintenance and publishing of support documentation in More ❯

Job Title: 2nd Line Technical Support Location: Birmingham (5 days on-site) Job Type: Permanent Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to … expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly. Key Responsibilities: Provide Tier 2 IT support across EU and local sites. Manage and troubleshoot Windows/Linux servers and infrastructure. Administer Active Directory, DNS, DHCP, and Office 365. Support network upgrades, virtualization (VMware/Hyper-V), and security operations. Participate in … IT projects, documentation, and on-call rotations. Key Skills and Experience: 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments. Strong skills in Windows Server, Linux, networking, and virtualization. Knowledge of GDPR and EU data security standards. Display a willingness to learn and develop new skillsets. If this sounds like the role More ❯

About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. … Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams … EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying More ❯