13 of 13 Autotask Jobs in the UK excluding London

clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) Good understanding of network Desirable Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server ...

hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote ...

Server etc. Calm, structured escalation management - especially during busier periods. Excellent communication, organisation, and multitasking skills. Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too). Understanding of ITIL principles. Full UK driving licence Nice to have: Azure experience, Backup tech (Acronis etc.), WatchGuard/ ...

engineers. Key Responsibilities Act as the first line of support for all incoming client queries via phone and email. Log and track requests in AutoTask, ensuring clients are updated throughout the process. Provide remote support using RMM tools, managing alerts and performing basic troubleshooting. Assist in monitoring, managing ...

engineers. Key Responsibilities Act as the first line of support for all incoming client queries via phone and email. Log and track requests in AutoTask, ensuring clients are updated throughout the process. Provide remote support using RMM tools, managing alerts and performing basic troubleshooting. Assist in monitoring, managing ...

Server and Microsoft 365 Networking fundamentals and endpoint management Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA. Demonstrated ability to mentor, support, and develop junior staff. Strong communication skills and the ability to manage customer expectations effectively. Relevant Microsoft certifications ...

services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service ...

services organisation.* Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security.* Expert understanding of MSP toolsets including Datto RMM and Autotask PSA.* Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks.* Excellent communication, stakeholder management, and cross-functional leadership skills.* Solid working ...

engineer service desk team. The business supports clients across: Microsoft environments Google Workspace End-user support Cyber security Connectivity & networks The service desk uses Autotask PSA , and tickets are typical MSP-style incidents across the full service stack. The Role Reporting to the Service Director, you will be responsible ...

setup guides, security policies, and internal systems such as password managers and SharePoint. Log, update, and manage support requests using ticketing systems such as Autotask and Halo, ensuring accurate documentation and a clear audit trail. Support service level agreements (SLAs) by responding to tickets promptly and escalating issues when ...

customer enquiries, providing a friendly and professional experience. Log, assign, and coordinate IT support tickets using the company’s ticketing system (e.g., Autotask), ensuring timely updates and resolution. Oversee the workload of the technical support team, proactively liaising with engineers and managing the shared team calendar for appointments. Provide ...

automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support Enforce compliance with company policies, regulations, and security standards Run regular service review meetings with stakeholders to present … coaching, and developing Level 3 engineers within collaborative, high-performance environments. Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools. Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis. Proven ...

fast-paced environment. Key Responsibilities Procurement Collaborate with internal teams (sales, operations, finance, internal stakeholders) to understand procurement needs for Utilize procurement software (SAGE, AutoTask) to manage and track orders, inventory, and supplier performance Raising Purchase orders in Sage, keeping and maintaining records of placed orders and relevant … numbers/tickets in autotask Expediting orders, keeping records, keeping informed client account managers and stakeholders Carrying out goods receipt in sage and Autotask, completing and approving orders for client invoicing in Autotask. Working together with accounts team to resolve any invoicing discrepancies/enquiries. Develop and maintain ...