Principal AI Success Strategist, Customer Success
- Hiring Organisation
- Zendesk
- Location
- London, UK
- Employment Type
- Full-time
shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably. MissionYou will own end-to-end delivery … customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right ...