Application Management Analyst-DEF Academy Services
- Location
- Idstone, England, United Kingdom
Defence Academy Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of service level agreements (SLAs) Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle Conduct system testing for bespoke application improvements and commercial off-the-shelf (COTS) application upgrades Assist with the configuration, optimisation … collaboratively within a team and manage competing priorities effectively Desirable Skills Experience with SharePoint Familiarity with TOPdesk or other call‐management systems Experience with CAFM Explorer or other facilities management systems Ability to work to exacting standards and tight deadlines Strong workload‐prioritisation skills Positive, adaptable, and collaborative approach Experience ...