Customer Success & Retention Director
- Hiring Organisation
- Contracts Advance
- Location
- Bath, England, United Kingdom
renewal and long-term growth. Take accountability for renewals revenue performance, forecasting, reporting and customer health insight. Drive strong account management, renewals processes, CRM hygiene, governance and operational discipline across the department. Lead, coach and develop Customer Success Account Managers, strengthening leadership capability, performance management, capacity planning and succession. Oversee ...