1 to 25 of 37 Case Management Jobs in the North of England

per week on site (flexibility i.e. candidates further afield, remote can be considered with some office visits). Our client is going out to tender for a new Legal Case Management system. They are looking for a Project Manager who has experience of implementing Legal Case Management systems, data migration and working in a Legal Services … environment (ideally in a public sector environment). Key responsibilities Lead end-to-end delivery of a Legal Case Management system, ensuring successful implementation and integration. Manage complex data migration projects with a focus on accuracy, security, and compliance. Collaborate with stakeholders across Legal Services to ensure the system meets operational and strategic needs. Develop and maintain project … plans, risk registers, and progress reports. Ensure projects are delivered on time, within scope, and on budget. Essential Experience: Proven track record in implementing Legal Case Management systems. Experience in data migration and system integration. Background in Legal Services or similar professional environments. Experience successfully managing change/transformation projects within an organisation is essential. Excellent stakeholder engagement More ❯

of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. About you We are looking for someone with: • Experience of scheduling/diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability … of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. • Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings … to the Group • To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards • Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed. • Support the Case Management Officer in the processing of payments associated with formal claims settled within More ❯

secretarial support including all typing of documents, including letters, emails, and patent specifications. - Managing own and team inboxes, processing emails and post (both hard copy and electronic), updating our case management system, and acknowledging receipt where appropriate. - Accurate and daily maintenance of computerised case management system, including following workflows and generating standard correspondence from templates, and … The ability to manage an attorney's emails, judge urgency, and action as required. - Good Microsoft package skills, particularly Outlook, Word and Excel (essential), with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness to become involved. - Ability to work More ❯

Our client specilaises in developing case management software to UK government funded organisations such as local authorities, private training organisations and companies who specialise in apprenticeship training and getting people back into work UK wide. We pride ourselves on our customer focused approach which has been the key to our continued success over the last 35 years, building … solving and a desire to develop your technical abilities? This is the ideal opportunity for a customer-focused professional, interested in providing software application support for our leading Learner Management System and Case Management System, with the opportunity for career growth in the company to more technical or customer focused roles. The successful candidate will receive full … user training. Responsibilities and Duties As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner Management System. Your key responsibilities will include: Providing online & telephone software support to customers Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. There is no … structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate. Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where … necessary Ensuring actions are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values Working Hours 35 hours More ❯

Services team in the UK. This role can sit in Manchester or Remote in England. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their … Case Management System to streamline processes, maximize margin, and provide improved client experiences. In March 2025, Clio, the global leader in cloud-based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. At ShareDo, Business Solution Architects … ShareDo fits into their broader enterprise architecture, including integrations, data models, and system dependencies. Make recommendations around data and integration architecture that support scalable, maintainable solutions. Product Influence & Change Management Feed client and domain insight into the product roadmap, influencing core features and product strategy. Support adoption and change through mentoring, training, and proactive client engagement - helping ensure solutions More ❯

to support your well-being. Full Training: Receive comprehensive training on our systems, covering both front and back-end user aspects. As a leading provider of innovative Learner and Case Management Systems, our client empower organisations in the skills and employability sector to achieve their goals. Do you have a knack for problem-solving, a desire to develop … free on-site parking. As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner and Case Management Systems. Your key responsibilities will include: Providing online & telephone software support to customers Supporting industry leading management information system Ensuring support requests are handled efficiently and More ❯

approval for Functional Specification Documents Document current ("as-is") processes, capturing all relevant activities, decision points, and outcomes Design improved ("to-be") processes with measurable enhancements, aligned with Pega case management best practices Ensure all solution components are fully documented, including relevant diagrams and technical details Guarantee that all deliverables pass quality assurance gates prior to deployment Design … in mind, applicable across multiple use cases About You Requirements Minimum of 5 years' experience as a Pega Business Architect, delivering solutions in enterprise environments Deep understanding of Pega case management, DCO (Direct Capture of Objectives), and BPM principles Strong background in process modelling, stakeholder engagement, and requirements gathering Familiarity with WCAG accessibility standards and inclusive design principles More ❯

to join a major digital transformation programme within the Legal Services sector. This is an exciting opportunity to play a critical role in the implementation of a new legal Case Management System (CMS), driving architectural solutions that will support long-term innovation and operational excellence.What you’ll be doing: Leading the end-to-end solution design for the … architectural leadership to ensure business needs are met What we’re looking for: Proven experience delivering solution architecture on large-scale IT and Change programmes Strong understanding of legal case management processes Strategic problem-solving skills with a logical, evidence-based approach Ability to build strong relationships and influence at all levels Clear communicator with the ability to More ❯

to join a major digital transformation programme within the Legal Services sector. This is an exciting opportunity to play a critical role in the implementation of a new legal Case Management System (CMS), driving architectural solutions that will support long-term innovation and operational excellence. What you'll be doing: Leading the end-to-end solution design for … architectural leadership to ensure business needs are met What we're looking for: Proven experience delivering solution architecture on large-scale IT and Change programmes Strong understanding of legal case management processes Strategic problem-solving skills with a logical, evidence-based approach Ability to build strong relationships and influence at all levels Clear communicator with the ability to More ❯

to join a major digital transformation programme within the Legal Services sector. This is an exciting opportunity to play a critical role in the implementation of a new legal Case Management System (CMS), driving architectural solutions that will support long-term innovation and operational excellence. What you'll be doing: Leading the end-to-end solution design for … architectural leadership to ensure business needs are met What we're looking for: Proven experience delivering solution architecture on large-scale IT and Change programmes Strong understanding of legal case management processes Strategic problem-solving skills with a logical, evidence-based approach Ability to build strong relationships and influence at all levels Clear communicator with the ability to More ❯

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

based in in Leeds is looking to recruit an IT Director. Taking ownership of a growing team, the IT Director will oversee the overall strategic direction , planning, implementation and management of IT systems and infrastructure required to support legal operations. This will incorporate networks, server and cloud environments along with legal technology platforms and applications including case management, document management and time recording systems. Aligning technology with business need, the IT Director will drive forward technical/digital transformation within a highly regulated environment. As IT Director you will possess a strong technical/infrastructure background within a Microsoft/Cloud environment. You will be able to demonstrate exceptional customer facing skills and be able to More ❯

based in in Leeds is looking to recruit an IT Director. Taking ownership of a growing team, the IT Director will oversee the overall strategic direction, planning, implementation and management of IT systems and infrastructure required to support legal operations. This will incorporate networks, server and cloud environments along with legal technology platforms and applications including case management, document management and time recording systems. Aligning technology with business need, the IT Director will drive forward technical/digital transformation within a highly regulated environment. As IT Director you will possess a strong technical/infrastructure background within a Microsoft/Cloud environment. You will be able to demonstrate exceptional customer facing skills and be able to More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

recruiting for a Project Manager to join the team initially on a 12 month Fixed Term contract. You will report to the Business Transformation Programme Manager within the Change Management function and will play a pivotal role delivering projects across the organisation to drive operational efficiencies and enhance customer experience. The nature of the projects will typically be medium … Finance, Group Change, and Integrations, to ensure project alignment and successful outcomes. Ensure project budgets are managed and tracked against ROI and that any deviations are escalated. Support change management activities, including input into business communications and training material Effectively manage vendors, ensuring timely delivery of services, adherence to quality standards, and compliance with contractual agreements What will help … you succeed in this role? Essential Previous experience of managing Business focussed or IT Change related projects Knowledge of data management and APIs within cloud- based finance systems. Knowledge of project management methodologies, such as Prince2, Agile or equivalent project delivery methodology. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and teams. Proven More ❯

acumen. As a key member of my senior team, you will lead a programme of digital and technology refreshment, including developing and implementing a new legal practice and matter management system. You will also collaborate across functions to ensure GLD aligns with the Shared Services for Government strategy, by replacing and transforming back-office IT systems that are reaching … services, including the vision and strategy for technology and leading a team of professionals. This role offers an exceptional opportunity to lead the delivery of GLD's replacement legal case management system, currently in its Alpha stage, with the first phase to mitigate risks associated with replacing legacy systems seamlessly. This is an exclusive opportunity to lead the … Information Officer roles. Key Responsibilities Leading the Digital and Data function to realize GLD's strategic objectives through effective use of digital technologies. Delivering digital systems, including Legal Practice Management and enterprise development systems. Maintaining industry ISO certifications and cyber security accreditations, reporting to Departmental Boards on security standards. Managing a team of 6 Digital, Data, and Technology experts More ❯

acumen. As a key member of my senior team, you will lead a programme of digital and technology refreshment, including developing and implementing a new legal practice and matter management system. You will also collaborate across functions to ensure GLD aligns with the Shared Services for Government strategy, by replacing and transforming back-office IT systems that are reaching … services, including the vision and strategy for technology and leading a team of professionals. This role offers an exceptional opportunity to lead the delivery of GLD's replacement legal case management system, currently in its Alpha stage, with the first phase to mitigate risks associated with replacing legacy systems seamlessly. This is an exclusive opportunity to lead the … Information Officer roles. Key Responsibilities Leading the Digital and Data function to realize GLD's strategic objectives through effective use of digital technologies. Delivering digital systems, including Legal Practice Management and enterprise development systems. Maintaining industry ISO certifications and cyber security accreditations, reporting to Departmental Boards on security standards. Managing a team of 6 Digital, Data, and Technology experts More ❯

public inquiries Manage and develop relationships with internal Markel partners Demonstrate an understanding of legal expense insurance and liability insurance funded matters Be able to manage their own busy case load - including recommending reserves and setting strategies Deliver billing and other key performance indicators Be able to establish, develop and maintain corporate and individual client relationships - both internally and … insurance relationships and how to work with our insurer clients Demonstrate first class client care and communication skills (both written and oral) Have high attention to detail and sound case management skills Demonstrate positive and co-operative interaction with team members Who we are: Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ More ❯

be more productive. Key Responsibilities Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Attend to Case Management related client tickets and answer telephone calls. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather More ❯

required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity More ❯

of vacation (plus up to 5 extra days each year!), and continuous learning opportunities to develop your skills and earn professional qualifications. What will your day look like: Proactive Case Management : Take charge of your caseload and ensure we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly Customer Interactions : Handle interactions with clients … and direct customers with professionalism and a touch of TCF (Treating Customers Fairly). Third-Party Management : Manage suppliers effectively, driving cases to settlement while balancing service, cost, and time. Craftsmanship : Deliver top-notch work following internal processes and guidelines. Picasso would be proud. Compliance : Adhere to governance, stick to the rules, and keep data secure. Youre the claim … them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. What Were Looking For: Relevant Property Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to Advance Your Career? At Davies, were committed to your growth. With us, youll have the opportunity to: Develop Your Skills: Access continuous learning opportunities More ❯

Overview We are looking for an experienced Software Developer to join a high-profile programme supporting the development and transformation of a Case Management System . This role involves working across multiple workstreams, including feature development, platform engineering and a large-scale document migration. Key Responsibilities Feature Development Deliver enhancements such as the Message Centre and Strategic Events … are looking for candidates with experience in the following technologies: Programming/Scripting: Java, Rust, Bash, Python Cloud : AWS Infrastructure as Code : Terraform, Ansible CI/CD : GitLab Content Management : Documentum (server administration on Linux, DFC API layer) How to Apply If you're a proactive developer with strong technical skills and SC clearance eligibility, we'd love to More ❯