1 to 25 of 34 Case Management Jobs in the North of England

support the next phase of growth The AI and Automation team builds and runs the internal systems that sit around Proclaim, our core case management platform, and connect it to CRM, telephony, messaging and AI tools. The role We are looking for an AI and Automation developer … join our expanding team to help design, build and support our internal platform. Proclaim is the firm's core case management system. Alongside Proclaim, you will work across desktop applications, APIs, SQL Server, background processes and third-party integrations. This is a hands-on role. You will ...

full-time hybrid basis. Key Responsibilities Manage, support and provide guidance to the existing development team Develop, test, and maintain the existing Case Management System research, design, document, and modify software specifications throughout the production life cycle. Assist in defining software development project plans, including scoping, scheduling … existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging Generate statistics and write reports for management and/or team members on the status of the programming process Extend Case Management processes using t-sql and .NET technologies (e.g. C# ...

Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions … Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services, and Microsoft technologies. ...

this role, your responsibilities will include: - Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of the case management system, including following workflows and generating standard … attorney's emails, judge urgency, and act as required. - Good Microsoft package skills, particularly Outlook, Word, Teams and Excel, with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness ...

functionality. Retire bespoke workflows, scripts, and catalogue items where appropriate. Establish architecture governance, standards, and design principles. Support upgrade readiness and release management activities. Present architecture recommendations and transformation roadmaps. Support the development of a ServiceNow HRSD Knowledge Centre. Experience Required Extensive ServiceNow HRSD experience. Proven experience assessing … understanding of HRSD architecture and governance. Experience reducing customisation and driving OOTB adoption. Knowledge of HR operating models and employee experience solutions. Strong stakeholder management and communication skills. Areas of Interest Employee Journey Management Knowledge Management Case Management HR Agent Workspace Deliverables HRSD Current State ...

client's Manchester office on a full-time hybrid basis. You will lead and support the existing development team, develop and maintain the Case Management System, and help define software specifications throughout the production life cycle. The role requires strong .NET/C#, SQL (T-SQL) and PowerApps ...

time (37 hrs per week) and may require occasional weekend working ABOUT THE ROLE This is a key leadership role responsible for the strategic management, development and optimisation of business systems and associated data infrastructure across Children's Services. You will lead a specialist team responsible for system administration … development, data quality, integrations, reporting solutions and supplier management, ensuring that systems effectively support frontline practice, service delivery and improved outcomes for residents. You will oversee the System C (Liquid Logic) suite of products that support Childrens Social Care, SEND and Education and will be overseeing system configuration, upgrades ...

ServiceNow Certified System Administrator, CIS HRSD, SCRUM Master · Proven experience leading the delivery of large global ServiceNow HRSD and HRIS Implementations · Experience with project management and related tools (JIRA, MS Project, MIRO, MS Excel (intermediate), MS PowerPoint) · A strong understanding of HR operations, the employee lifecycle … services are delivered across an organisation. · Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows. · Familiarity with the sales to delivery journey, including how client opportunities move from initial ...

public services. The role The postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow … collaboratively with other Team Managers and the Service Delivery Manager to manage priorities, dependencies and shared resources. Build and develop team capability through performance management, coaching, workforce planning and knowledge sharing. Act as the key link between stakeholders, suppliers and technical teams, ensuring requirements are understood and translated into ...

firms of every size to work smarter, faster, and more securely. The Clio operate team builds and maintains an innovative work and case management platform used across legal, energy, telecoms, and property management sectors. Our team works on a wide variety of challenges — from large-scale data … management to real-time business workflows — and thrives on collaboration and continuous learning. Who you are You are an experienced engineer who enjoys solving complex problems and delivering high-quality software. You value collaboration, curiosity, and learning as much as coding. You understand the importance of clean code, maintainable ...

lives of legal professionals while increasing access to justice. What your team does The Clio operate team builds and maintains an innovative work and case management platform used across legal, energy, telecoms, and property management sectors. Our team works on a wide variety of challenges - from large … scale data management to real-time business workflows - and thrives on collaboration and continuous learning. Who you are You are an experienced engineer who enjoys solving complex problems and delivering high-quality software. You value collaboration, curiosity, and learning as much as coding. You understand the importance of clean ...

legal professionals while increasing access to justice. Summary: What your team does The Clio operate team builds and maintains an innovative work and case management platform used across legal, energy, telecoms, and property management sectors. Our team works on a wide variety of challenges — from large-scale … data management to real-time business workflows — and thrives on collaboration and continuous learning. Who you are You are an experienced engineer who enjoys solving complex problems and delivering high-quality software. You value collaboration, curiosity, and learning as much as coding. You understand the importance of clean code ...

standards. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … governance standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4\. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

technical architecture across Salesforce Service Cloud and Agentforce , defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service . Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration … hand-off . DevOps, CI/CD & Engineering Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD , including environment management, release governance and deployment automation. Establish Trunk-Based Development , pull-request governance, automated quality gates, versioning and rollback strategies. Govern deployment tooling including Copado ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role: Gather requirements from fee earners and department heads … supporting configuration, workflows, templates and automation Test new features, integrations and releases, and run UAT Build MI/BI reports and dashboards covering SLAs, case progress and KPIs Design leaner processes and support low-code/no-code automation (Power Platform) Ensure all solutions meet UK GDPR ...

3. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … governance standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

users and stakeholders to scope, prioritise, and resolve issues and bugs Enable ML development through efficient and scalable data integrations from diverse sources, including case management systems, unstructured documents (Word, PDF), and SQL databases Essential Skills and Experience Strong degree qualification(s) in a STEM subject from ...

Integrated Adults and Social Care Services and Children’s Social Care and Lifelong Learning. The team are responsible for managing, co-ordinating and developing case management systems and business applications; facilitating the implementation, development and support, of these systems to help improve service delivery. Do you enjoy turning … Lead the establishment and maintenance of service area User Groups, and act as a conduit between Information Systems Development Team and service area Senior Management Manage issues and problems, and co-ordinate other teams, services and organisations as required to obtain timely resolution, demonstrating effective communication and team working. ...

transformation pipelines for SIEM, EDR/XDR, IAM/PAM, CMDB, vulnerability scanners, cloud security platforms, threat intelligence feeds, security data lakes, and case-management systems. Develop entity extraction, identity resolution, deduplication, schema mapping, relationship inference, confidence scoring, temporal modeling, and graph enrichment capabilities. Model assets, applications, users … security assistants that combine graph traversal, vector retrieval, structured evidence, LLM reasoning, citations, and human approval controls. Partner with SOC, threat intelligence, IAM, vulnerability management, cloud security, architecture, data engineering, and product teams to convert operational problems into reusable graph-powered capabilities. Own technical design reviews, coding standards, model ...

supporting enterprise or strategic customers.• Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.• Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy.• Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail. … under pressure while maintaining ownership and accountability.• Fluent in French and English and flexible to switch approach for customer typePreferred:• Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA).• Technical knowledge of Intacct/ERP systems and customer environments.Key behaviours• Empathetic, proactive, and customer obsessed. ...

ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.Business development • Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content. • Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery. … ITSM or other ServiceNow certifications completed, in progress or part of your development plan. • Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. • A good understanding of how technology supports business ...

ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.Business development • Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content. • Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery. … ITSM or other ServiceNow certifications completed, in progress or part of your development plan. • Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. • A good understanding of how technology supports business ...

Doing You will: Leading workshops and advising clients on Oracle Fusion Help Desk best practices. Designing and configuring Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management. Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes. Working closely with integration … requests, assignment rules, SLAs, escalations, queues and agent functionality. Experience delivering Oracle HCM projects through the full project lifecycle. Strong workshop facilitation and stakeholder management skills. Understanding of Core HR and the wider Oracle HCM ecosystem. Excellent communication skills and the ability to translate business requirements into practical solutions. ...

enrichment tools to accelerate analysis and reduce mean time to detect. Classify, document, and track alerts through the full lifecycle using ticketing and case management systems. Incident Response & Investigation Participate in or lead incident response engagements from detection through remediation, including evidence collection, forensic analysis, root cause determination … technical audiences. Nice To Have Experience leading or co-leading complex incident response engagements from triage through remediation. Experience with identity and access management platforms and cloud security posture management tools. Scripting and automation skills (Python, PowerShell, or equivalent) applied to security workflows. Familiarity with SOAR platforms ...