1 to 25 of 313 Case Management Jobs in the UK

Tsuro is reshaping legal tech by empowering law firms to deliver better outcomes for both clients and businesses. Their platform is a unified, AI enabled, low code legal practice management system built on Microsoft technologies. It streamlines client onboarding, CRM, document management, financial workflows, matter handling, and compliance—all within a seamless ecosystem tsuro.co.uk. Role Overview As a … bridge between legal professionals, product teams, and technologists. You’ll help translate real-world legal practices into digital workflows, optimizing how lawyers and firms leverage AI-driven tools for case management, billing, and client engagement. Key Responsibilities Stakeholder Engagement Conduct workshops, interviews, and surveys with legal staff and practice managers to understand current processes, challenges, and user needs. … cycles and ensure clarity in deliverables. Testing & Quality Assurance Work with QA to design test scenarios, support UAT, and ensure new modules meet business needs before release. Prioritisation & Backlog Management Assist Product Owners to prioritise requests based on ROI, risk, and strategic objectives. Required Qualifications 3+ years’ experience as a BA or Product Analyst in SaaS, especially legal tech More ❯

improvement across the Education Division. You'll be at the forefront of transforming data into powerful visualisations and intelligence products using tools like Power BI and the CAPITA (MRI) case management system. What You'll Do Lead performance analysis and improvement projects across the Special Educational Needs and Disabilities (SEND) service. Deliver high-quality, value-added data insights … and present analytical reports to senior stakeholders and regulators. What We're Looking For Strong knowledge of Children's Services, especially SEND, and relevant legislation. Proven experience in performance management, data analysis, and quality assurance, including the statutory SEN2 data return. Advanced skills in tools such as Power BI, SQL, CAPITA (MRi) , and MS Office. Excellent communication and stakeholder More ❯

improvement across the Education Division. You'll be at the forefront of transforming data into powerful visualisations and intelligence products using tools like Power BI and the CAPITA (MRI) case management system. What You'll Do Lead performance analysis and improvement projects across the Special Educational Needs and Disabilities (SEND) service. Deliver high-quality, value-added data insights … and present analytical reports to senior stakeholders and regulators. What We're Looking For Strong knowledge of Children's Services, especially SEND, and relevant legislation. Proven experience in performance management, data analysis, and quality assurance, including the statutory SEN2 data return. Advanced skills in tools such as Power BI, SQL, CAPITA (MRi) , and MS Office. Excellent communication and stakeholder More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

compliance tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of … ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring timely and successful implementation. Stakeholder Engagement: Collaborate with Compliance SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage … expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering committee and senior stakeholders. Change Management: Support business readiness activities More ❯

compliance tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of … ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring timely and successful implementation. Stakeholder Engagement: Collaborate with Compliance SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage … expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering committee and senior stakeholders. Change Management: Support business readiness activities More ❯

service delivery quality, consistency, and efficiency. Drive Program Governance including roadmap creation, milestone tracking, KPI alignment, and stakeholder reporting. Identify and implement process improvements across key operational domains (e.g., case management, escalations, routing, automation). Collaborate cross-functionally with engineering, support delivery, finance, partner management, and customer experience teams to ensure alignment and impact. Analyze operational metrics … and signals to identify trends, gaps, and opportunities for improvement. Support risk mitigation and change management during transitions, new workflows, or tooling updates. Build documentation, frameworks, and playbooks that promote standardization and operational scalability. Qualifications Required Qualifications: Experience in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR a Bachelor's degree in Information Technology … support, IT, consulting or technical troubleshooting experience. Prior product, customer support and/or technical support experience. Fluency or business level English language skills. Preferred Qualifications: Experience in program management, operations, or business excellence roles; preferably in tech or customer support environments. Strong understanding of operational metrics and performance management. Exceptional communication, stakeholder management, and problem-solving skills More ❯

strategic planning, commissioning, and service improvement across our Education Division. You'll create meaningful visualisations and intelligence products, harnessing the power of Power BI , SQL , and the CAPITA (MRI) case management system. Responsibilities of the Senior Performance Analyst (SEND) include: Leading performance analysis and improvement projects across the SEND service Delivering high-impact insights to support operational and … senior leadership, regulators, and other stakeholders Experience needed as a Senior Performance Analyst (SEND) : Deep understanding of Children's Services and SEND legislation Strong background in data analysis, performance management, and statutory reporting (e.g., SEN2 returns) Advanced knowledge of Power BI , CAPITA (MRI) , SQL , and Microsoft Office Excellent communication skills and stakeholder engagement experience A proactive, solution-oriented approach More ❯

and technical architects who will provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers, and components) to extend Salesforce functionality. … Participate in the full software development life cycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as [Specify: Copado, Gearset, Azure DevOps, or others] for deployment and release management. Required Skills and Experience: 7+ years of hands-on experience More ❯

the technology systems that support our customers and colleagues. We have developed several critical products leveraging Pega over the years for Account Opening, Account Switching and several workflow and case management solutions across Mortgages, Business Banking, Personal Banking and more. We are looking to not only continue to enhance those propositions but have ambitions to improve our customer … the Engineering Lead, you'll be responsible for line managing a team of talented Engineers and provide direction for the capabilities being built by them. This includes recruitment activities, management of team financials and ensure delivery is done using approved tools and technologies. Build and maintain Pega delivery roadmap working with the business stakeholders whilst also ensuring continued focus … on Platform Health and stabilisation and building secure, resilient and observant platforms. Management of team financials Lead and drive end-to-end software delivery ensuring business expectations on delivery and code quality are met. Drive continuous improvements and improve ways of working including collaboration with relevant areas (e.g. Devops, Release Management, QA) to enable faster release and deployment More ❯

the technology systems that support our customers and colleagues. We have developed several critical products leveraging Pega over the years for Account Opening, Account Switching and several workflow and case management solutions across Mortgages, Business Banking, Personal Banking and more. We are looking to not only continue to enhance those propositions but have ambitions to improve our customer … the Engineering Lead, you'll be responsible for line managing a team of talented Engineers and provide direction for the capabilities being built by them. This includes recruitment activities, management of team financials and ensure delivery is done using approved tools and technologies. Build and maintain Pega delivery roadmap working with the business stakeholders whilst also ensuring continued focus … on Platform Health and stabilisation and building secure, resilient and observant platforms. Management of team financials Lead and drive end-to-end software delivery ensuring business expectations on delivery and code quality are met. Drive continuous improvements and improve ways of working including collaboration with relevant areas (e.g. Devops, Release Management, QA) to enable faster release and deployment More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

in software QA methodologies, tools and processes. Experience in mapping test strategies to requirements, creating detailed test cases and test plans, and preparing test data. Working knowledge with test case management tools (e.g. TestRail). Good relational and/or non-relational database experience. Strong collaboration and communication skills as you will be working together with DEVs, QAs More ❯

Overview: We are seeking a highly skilled and detail-oriented Business Analyst with deep expertise in the implementation and optimization of Sharedo case management systems within a legal practice environment . This role is instrumental in transforming our legal operations by leveraging technology to streamline workflows, enhance productivity, and improve client service delivery. Key Responsibilities: Lead the end … to-end analysis, planning, and implementation of Sharedo case management solutions within the firm. Collaborate closely with stakeholders including legal teams, IT, operations, and third-party vendors to gather and define business requirements. Conduct workshops, interviews, and gap analyses to understand current workflows and design future-state processes. Translate legal and business requirements into functional specifications and user … cleansing, and validation of legacy system data. Work with the Sharedo implementation team to configure and test system features, workflows, and integrations. Develop training materials and support the change management process to ensure smooth adoption by end-users. Act as a liaison between business units and the technical implementation team to ensure alignment and clarity throughout the project lifecycle. More ❯

Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive … Bi-lingual preferred. Basic computer skills. Ability to interpret electronic monitoring messages and daily summary reports. Ability to type thirty-five (35) words per minute to develop and maintain case records by performing data entry. United States citizenship required. Ability to pass a federal background check and obtain a suitability determination. Ability to work with computers and the necessary … used by the department. Must have lived in the U.S. three (3) of the last five (5) years (military and study abroad included). BI Incorporated Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security More ❯

empower organizations to manage digital evidence, ensure compliance, and resolve disputes efficiently. We are expanding rapidly and seeking an experienced Technical Sales Representative to support our existing Lima Forensic Case Management software team in delivering innovative solutions to government agencies and corporate clients. The Location Hybrid. Based in Nuneaton, Warwickshire. The Position During a period of growth at … Forensic Access Group, we are hiring a Software Sales Representative to drive growth for LIMA Forensic Case Management Software, targeting legal, corporate, and public sector clients, ensuring client satisfaction. The role offers a competitive salary, attractive commissions, and the opportunity to shape the future of case management software solutions in the market. Key Responsibilities Sales and … Support tender and bid writing as needed. What We're Looking For 2-3 years' experience in technical support or technical sales, preferably in software or technology. Familiarity with case management software is a strong advantage. Strong consultative selling skills to understand complex client needs and deliver tailored solutions. Technical troubleshooting and problem-solving skills; quick learner of More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯

with stakeholders and analysts to define business requirements. Maintain and improve data quality, including cleansing and deduplication. Provide 3rd-line technical support for CRM and Power Apps platforms. Optimize case management workflows, SLAs, and automation processes. Integrate Dynamics 365 with other systems, ensuring seamless data flow. Stay up to date with Microsoft Power Platform advancements and best practices. … Apps, Power Automate, and SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ More ❯

time & workload resourcefully and take pride in the work you complete, understanding its place in business. Work efficiently across 2 teams providing support to Techedia's client base with Case Management support queries and contribute to the build of middleware solutions. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary … logical code components (in languages such as Python, C#) would be beneficial. Able to work efficiently as part of a team. Proficient using Microsoft Office/365. Understanding of case management systems would be beneficial. A dedicated mindset with a vision for a long-term career in a rewarding culture. An understanding of, Object Orientated Programming, Source/… version control (GitHub), project management tools (Azure, DevOps, Trello, Monday.com), relational databases would be beneficial. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Software Developer. Next Steps: To apply, please submit your CV and a cover letter explaining your interest More ❯

Lead workshops and discovery sessions with stakeholders to gather, analyse and document business requirements. Configure and customise Dynamics 365 CE (Customer Engagement) to align with sector-specific needs, including case management, repairs, tenancy management and customer services. Translate business requirements into functional specifications, ensuring clear communication with technical and development teams. Support data migration, systems integration and … mapping, documentation and stakeholder communication. Comfortable leading client workshops and producing functional design documents. Familiarity with Power Platform (Power Automate, Power Apps) and common integration scenarios. Experience with housing management systems or working within a housing association is highly advantageous. A self-starter with the ability to work independently in a remote-first environment. Excellent written and verbal communication More ❯

the technology systems that support our customers and colleagues. We have developed several critical products leveraging Pega over the years for Account Opening, Account Switching and several workflow and case management solutions across Mortgages, Business Banking, Personal Banking and more. We are looking to not only continue to enhance those propositions but have ambitions to improve our customer … the Engineering Lead, you'll be responsible for line managing a team of talented Engineers and provide direction for the capabilities being built by them. This includes recruitment activities, management of team financials and ensure delivery is done using approved tools and technologies. Build and maintain Pega delivery roadmap working with the business stakeholders whilst also ensuring continued focus … on Platform Health and stabilisation and building secure, resilient and observant platforms. Management of team financials Lead and drive end-to-end software delivery ensuring business expectations on delivery and code quality are met. Drive continuous improvements and improve ways of working including collaboration with relevant areas (e.g. Devops, Release Management, QA) to enable faster release and deployment More ❯

while designing and develop comprehensive Power Apps (both canvas and model-driven). Additionally you will Create advanced Power Automate workflows for complex scenarios such as document processing and case management. Key skills and responsibilities, Previous Dataverse experience Strong Microsoft knowledge and experience Proficient in Microsoft Power Platform development Extensive experience with Dataverse, including schema design, security roles, business … hybrid logic frameworks Engineer low-maintenance pipelines capable of processing 200+ document formats Contribute to predictive analytics projects and data-driven decision-making Design API-first integrations with property management and financial platforms Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be More ❯