Customer Support Team Leader
- Hiring Organisation
- Premier Estates
- Location
- Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
your passion for raising the bar for customers and colleagues. ROLE EXPECTATIONS You will be on the floor with your team, removing obstacles, coaching for quality, and keeping service levels on track across phone, email and digital channels. You will use data to spot trends, implement improvements, and collaborate with … escalations are managed proactively. You maintain robust compliance across scripts, data protection, and complaint handling. HOW YOU'LL SPEND MOST OF YOUR TIME Leading, coaching and developing advisors through 1:1s, side-by-sides and feedback sessions. Monitoring queues, reallocating workload and managing real-time performance to hit SLAs. Reviewing ...