Technical Support Engineer / 1st/2nd Line Support Engineer
- Hiring Organisation
- DGH Recruitment Ltd
- Location
- City of London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £40000/annum
Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner * A strong IT Service management background … managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills: * Experience working with Condeco would be highly beneficial * Working knowledge ...