Front Office Systems & Devices Manager
- Hiring Organisation
- FBI &TMT
- Location
- South East London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £80,000
seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators … Operational risks and mitigation Ensure systems meet contractual SLAs/KPIs , particularly those linked to customer availability and revenue protection . Identify and deliver continuous improvement initiatives , including system optimisation, reliability improvements, and operational efficiencies. Provide leadership and direction to a cross-functional team including team leaders ...