edge technology and deep industry expertise to deliver tailored, high-quality communications across digital and print channels. This company prides itself on a collaborative culture and a commitment to continuousimprovement, making this an exciting opportunity to be part of a forward-thinking, client-focused organisation. The Head of Manufacturing Excellence is responsible for leading a team … of Process Engineers to deliver initiatives that enhance operational efficiency, reduce waste, and improve quality performance. This is a key leadership position responsible for the delivery of innovation and continuousimprovement initiatives across manufacturing in-line with operational strategic objectives. This role leads change through embedding a culture of ContinuousImprovement across manufacturing to … best practices and methodologies, such as Lean, Six Sigma, and Agile. Establish KPIs to monitor process performance and deliver measurable improvements. Drive cultural change by embedding a mindset of continuousimprovement across manufacturing. Work closely with senior leaders and stakeholders to identify opportunities for strategic improvements. Support the Director of Manufacturing in the design and implementation of More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Bupa
an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and ContinuousImprovement practises to join our growing Technology team. How you'll help us make health happen: Gather feedback on service performance and establish improvement plans. … of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuousimprovement at product and service levels. Ensure thorough testing and quality standards for product changes and updates. Manage release processes and develop roll-back plans. Maintain service … change management and maintaining a change log. Familiarity with monitoring tools, security protocols, and incident response. Strong communication skills and ability to work with cross-functional teams. Knowledge of continuousimprovement methods. Results-oriented with a focus on adding value. Clear decision-making approach and tenacious problem-solving. Proficient in risk and vendor management. Our benefits are More ❯
Day-to-day management responsibility for high velocity assembly operations - Act as point of escalation for all vendor related issues - Manage vendor operational excellence through data driven metrics and continuousimprovement activities - Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure - Drive complex business analysis to identify business opportunities to improve internal … and external processes - Work cross-functionally to identify and apply best practices and continuous process improvements - Influence internal technical teams to drive multisystem process & system changes - Provide scalable solutions for continued scale product and service offerings - Set project requirements and drive results across internal and external - Drive continuousimprovement initiatives to lower risks and reduce lead … delivery times, quality control, and adherence to contracts. Identify trends or issues, and use data-driven analysis to recommend performance improvements. Lead a discussion with key vendors to drive continuousimprovement initiatives. - Business Process Analysis and Improvement: Dive deep into business analytics to identify potential areas for improving internal and external processes. Present findings to More ❯
of operational users within the development team. Communicate planned and unplanned downtimes and known limitations clearly to stakeholders. Manage expectations during incident resolution and maintenance windows Root Cause Analysis & ContinuousImprovement Lead or participate in post-incident reviews (RCAs). Identify root causes of operational issues and prioritize backlog items to prevent recurrence. Drive process improvements to … Quality environments. Responsible for managing the QA and testing processes and final approval for PROD deployment. Collaborate with TPM and the delivery team to ensure successful market launch and continuousimprovement across the product lifecycle Coordination of Releases & Support Readiness Ensure application version control on the regional template and releases. Working closely with the TPM to coordinate … technology stack supporting UK Managed Services IT processes and will seek innovative and impactful solutions to increase the flow of work through technical teams, exploring and implementing agile and continuousimprovement working practices. In this role you will lead and execute in close partnership with business to help drive innovative technology strategy and roadmap that improves J More ❯
of working that interface seamlessly with other business units. Monitor Performance: Set up and monitor operational performance, assess third-party contracts, and support targeted improvements to enhance efficiency. Drive ContinuousImprovement: Cultivate a culture of continuousimprovement within the REFM team, ensuring lessons learned are translated into future opportunities. Coordinate Change: Own and coordinate … conflicts and build relationships internally and externally. Technical Competence: Proficiency in MS Project and/or other project management software, with a strong understanding of business and financial processes. ContinuousImprovement Expert: Experience in best practices for continuousimprovement, optimizing results, and tracking outcomes. Top Highlighted Requirements: Experience in Business Continuity & Resilience, with BCI More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Philips International
Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence by enhancing operational performance, productivity, continuousimprovement, root cause analysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions … KPI Management and Reporting Oversees the end-to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance monitoring, root cause analysis, and continuousimprovement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms to identify and quantify operational challenges, recommend evidence-based improvements, and measure the effectiveness of corrective … Q&R) standards and fulfill data requirements for licensed software and hardware assets under managed service contracts. Support Strategic Improvement Initiatives Acts as a key contributor in continuousimprovement programs by delivering data-driven insights, tracking service delivery trends, and enabling informed decision-making for optimized service performance. You're the right fit if: Analytical More ❯
with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: The ContinuousImprovement Manager will lead a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to … the new systems and processes Maintaining compliance with relevant regulations, standards, and best practices. Collaborate, identify and share trends to continuously improve the customer experience Proactively contribute to the continuousimprovement and transformation of processes. Coaching, mentoring, and supporting team members to develop their skills and growth Provide regular feedback, conducting performance reviews, and developing improvement plans for individual team members PERSON SPECIFICATION: Skills Strong leadership and management skills with the ability to motivate, coach, and develop a model office and complaints resolution service Continuousimprovement mindset Excellent communication skills, both written and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues More ❯
MK14, Great Linford, Milton Keynes, Buckinghamshire, United Kingdom
IMServ Europe Ltd
with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: The ContinuousImprovement Manager will lead a team in a controlled ‘laboratory’ environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to … the new systems and processes Maintaining compliance with relevant regulations, standards, and best practices. Collaborate, identify and share trends to continuously improve the customer experience Proactively contribute to the continuousimprovement and transformation of processes. Coaching, mentoring, and supporting team members to develop their skills and growth Provide regular feedback, conducting performance reviews, and developing improvement plans for individual team members PERSON SPECIFICATION: Skills Strong leadership and management skills with the ability to motivate, coach, and develop a model office and complaints resolution service Continuousimprovement mindset Excellent communication skills, both written and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues More ❯
Midlands sand East of England, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
culture, driving improved user experience. Encourage effective use of rollout materials and guidance, ensuring user organisations are well-equipped for successful transformation. Promote a culture of accountability, innovation, and continuous learning. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are … goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands. Encourage a culture of accountability, innovation, and continuous improvement. ContinuousImprovement Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements. Ways of … complex and dynamic environment. Knowledge of the NHS landscape and the different organisation types that make up the NHS to support User Organisations in their readiness activities. Understanding of continuousimprovement methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts. Experience Essential Demonstrated experience in an implementation role within an operational service delivery More ❯
activity is proportionate with the change impacts and plans are incorporated within wider plans Quality Assurance: Ensure that all deliverables meet the required quality standards. Implement best practices and continuousimprovement initiatives to enhance programme outcomes. Strategic Alignment: Align programme objectives with organisational goals and strategies. Ensure that programmes contribute to the overall mission and vision of … deadlines; organised and disciplined but able to cope with ambiguity; monitors progress against plans using project management techniques or other recognised methods such as Agile/Waterfall/Hybrid. Continuousimprovement : identifies opportunities for continuousimprovement; shows demonstrates enthusiasm and willingness. Creates momentum and excitement around initiatives and new approaches. Delivering results: remains calm More ❯
Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
What Youll Be Doing: Act as the Quality lead for implementation of EPD and NPD across all Yogurt and Dessert sites, ensuring strong stakeholder engagement and technical input. Champion continuousimprovement initiatives and support cost-effective recipe changes and process improvements. Develop and maintain systems to monitor quality and food safety performance. Support root cause analysis and … team members, promoting professional standards and company values. Facilitate best practice sharing across sites and support the development of operational strategy. Project Management Responsibilities: Lead quality-related elements of continuousimprovement projects in line with business and operational goals. Support quality systems during commissioning of new assets. Oversee specification management for EPD and NPD, ensuring all documentation … BRCGS, retailer and third-party certification standards. What Youll Bring: Proven experience in a technical quality role within food manufacturing, ideally across multiple sites. Strong understanding of quality systems, continuousimprovement, and data-driven decision-making. Excellent stakeholder engagement and communication skills. Experience with SAP, digital QMS tools, and project management. A proactive, collaborative mindset with a More ❯
Lincolnshire, England, United Kingdom Hybrid / WFH Options
Lincolnshire Housing Partnership
Governance Improvement Lead to advance governance and regulation capabilities across LHP. The Governance Improvement Lead will strengthen corporate oversight, embed best practice frameworks, and drive continuousimprovement in governance and regulation structures, systems, and processes. Location : Home based, with visit to Grimsby/Boston offices as required Salary : £48,910.00 Contract : Permanent Hours … or assurance within highly regulated environments, ensuring alignment with statutory and sector standards. Deep understanding of governance frameworks, policy lifecycle management, and regulatory assurance processes, with a focus on continuousimprovement Proven track record in designing and delivering process enhancements, including the implementation of system-based and AI-enabled solutions that drive efficiency and productivity. Strong analytical … build trusted relationships across internal teams and external partners to support cultural and behavioural change. Innovative and forward-thinking, with a passion for engaging others, inspiring progress, and embedding continuousimprovement through digital transformation and user-centred design. How to Apply Please visit our website and attach your most recent CV along with a supporting statement outlining More ❯
in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuousimprovement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third … insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuousimprovement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuousimprovement of the SIAM reporting framework, ensuring … to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools (e.g. Helix dashboards), providing training and guidance to enable teams to independently access and interpret data while maintaining data quality and More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Melbasupport
platforms, reporting tools, and visualisations. The role will also support strategic decision-making and operational efficiency by gathering requirements, analysing data, automating workflows, and ensuring data governance, while promoting continuousimprovement and alignment with business objectives. What you'll be doing (Key accountabilities) Stakeholder Engagement & Requirements Gathering Collaborate with stakeholders to identify business challenges and translate them … with company policies and industry standards. Process Improvement & Data Governance Identify opportunities to streamline data collection and reporting processes to improve efficiency and accuracy. Contribute to the continuousimprovement of data quality, data literacy, and reporting standards across the organisation. Testing & Documentation Assist with User Acceptance Testing (UAT) and validation of data solutions before deployment. … with the ability to interpret and synthesise information from multiple sources. Ability to understand and map data requirements to business outcomes. Proactive and solutions-oriented, with a focus on continuous improvement. Organised and adaptable, with the ability to prioritise in a dynamic environment. Comfortable with change and able to challenge the status quo to drive better outcomes. Knowledge of More ❯
a brand new position reporting into our Director of Operations Shared Services. The Head of Operations MI, Performance and Budget Assurance is responsible for leading the development, implementation, and continuousimprovement of Management Information (MI) systems, performance reporting across all operational functions and tracking, reporting and assurance of all Operations budgets. This role will ensure that robust … and progress MI System Development & Management Oversee the design, development, and maintenance of comprehensive MI dashboards, reports, and data models. Generate impactful operational performance MI and insights to drive continuousimprovement initiatives. Identify cross-cutting trends in performance data, providing a holistic view of operational health. Ensure data accuracy, integrity, and consistency across all operational data sources. … to ensure budget adherence and the realisation of identified opportunities. Team Leadership & Development Lead, mentor, and develop a team of MI analysts and performance specialists. Foster a culture of continuous learning, professional growth, and high performance within the team. Manage workload allocation, performance reviews, and career development plans for team members. Stakeholder Engagement & Collaboration Partner with operational leaders to More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Michael Page (UK)
those that live in areas currently affected by, or will be affected by extreme weather conditions. Job Description Purpose: In this dynamic role, you will manage the running and continuousimprovement of the business's claims and policy servicing operations, a critical component of the Scheme's operational resilience. You will work with the Operations Director and … monitoring and reporting: Develop and implement adequate monitoring and reporting process incorporating MI, KPIs and SLAs. Produce standard reports for the Operations Subcommittee and the Underwriting and Claims Committees Continuousimprovement: Harnessing insights from performance monitoring & reporting to aid continuousimprovement in Bordereaux processing and operational risk management. Routine External Partner Engagement: Own the … area, working with the Information Security Officer in respect of matters relating to Information Security, including but not limited to risk assessments, ensuring required training is completed and the continuous monitoring, identification and reporting of any suspicious activities, incidents or emerging concerns. The Successful Applicant Knowledge and Experience, Head of Operations Technical: Significant experience and technical understanding of claims More ❯
Menstrie, Clackmannanshire, Scotland, United Kingdom
Kerry
functional teams spanning Manufacturing, Process Sciences, Supply Chain, Finance and R&D, a key deliverable of this role is to define and track key-performance indicators (KPIs) and oversee continuousimprovement programs to ensure industry-leading fermentation performance. You will lead and participate in new product & process technology projects, coordinate product introductions & commercialization and lead or participate … be doing Develop end to end expertise of all process technology deployed at our Menstrie manufacturing location Be a thought leader for fermentation technology that helps define and shape continuousimprovement strategies and plans through deep expertise in fermentation engineering and microbial physiology. Define KPIs for each fermentation process on site. Launch and oversee projects to drive … continuousimprovement of KPIs. Lead a team of Process Technologist to maintain and communicate control charts of fermentation KPIs that can be used to identify opportunities for improvement Lead and support optimisation initiatives to increase yield, reduce cycle time, reduce costs and enhance safety and product quality Collect and analyse process data statistically and build More ❯
facilitates clear and effective reporting, and supports the delivery of strategic business outcomes. The successful candidate will act as a key advisor to senior leadership, driving operational efficiency and continuousimprovement across all PMO functions. Please note: This role will require travel to client sites around the UK Key Responsibilities PMO Leadership & Governance Establish and maintain governance … Improvement & Best Practice Drive improvements in PMO practices by embedding lessons learned and industry standards. Identify opportunities to optimise tools, templates, and frameworks. Encourage a culture of continuousimprovement and operational excellence. Team Leadership & Development Lead and mentor PMO Analysts and support staff. Promote team development through coaching, knowledge sharing, and structured support. Support resourcing … standards across programmes. High stakeholder satisfaction with PMO services and communication. Timely delivery of reports and governance outputs. Effective management of risks, issues, and programme assurance reviews. Implementation of continuousimprovement initiatives. Growth and development of PMO team capability. More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Kerv Digital for Digital Transformation
testing of AI solutions and the ability to integrate that into an automation capability. Key Responsibilities: Design, develop, and maintain automated test scripts using Playwright and Cucumber Maintenance and continuousimprovement of our test automation frameworks Execute manual testing for Microsoft Dynamics and Power Platform solutions Carry out API and Accessibility testing where required Collaborate with developers … scripts for deployment tasks Ensure accessibility compliance through automation using Axe or similar tools Manage secrets and configurations using Azure Key Vault Participate in code reviews and contribute to continuousimprovement of testing practices Participate in test planning, estimation, and risk analysis activities Report and track defects, and work with the development team to resolve issues Contribute … to the continuousimprovement and maintenance of automated testing frameworks, processes and methodologies Assist in the mentoring, support and guidance of other QA team members Required Experience: Minimum of 5 years' experience in automated testing ISTQB Certification (Foundation or Advanced) Proven experience in both manual and automated testing at all levels of testing Hands-on experience with More ❯
Rednal, Birmingham, United Kingdom Hybrid / WFH Options
Kerv
testing of AI solutions and the ability to integrate that into an automation capability. Key Responsibilities: Design, develop, and maintain automated test scripts using Playwright and Cucumber Maintenance and continuousimprovement of our test automation frameworks Execute manual testing for Microsoft Dynamics and Power Platform solutions Carry out API and Accessibility testing where required Collaborate with developers … scripts for deployment tasks Ensure accessibility compliance through automation using Axe or similar tools Manage secrets and configurations using Azure Key Vault Participate in code reviews and contribute to continuousimprovement of testing practices Participate in test planning, estimation, and risk analysis activities Report and track defects, and work with the development team to resolve issues Contribute … to the continuousimprovement and maintenance of automated testing frameworks, processes and methodologies Assist in the mentoring, support and guidance of other QA team members Required Experience: Minimum of 5 years' experience in automated testing ISTQB Certification (Foundation or Advanced) Proven experience in both manual and automated testing at all levels of testing Hands-on experience with More ❯
Leatherhead, England, United Kingdom Hybrid / WFH Options
KBR, Inc
of initiatives on the DWP account, including overseeing delivery teams, managing risk with the Risk & Assurance Manager and setting client expectation for the design, delivery and benefit realisation of continuousimprovement and innovation initiatives. This role will support with client queries and problem management and will act as a key member of the account management team. The … regular client working groups/forums. Prepare business cases and progress updates to senior stakeholders and governance boards as required. Responsible for understanding shared benefit and value generation of continuousimprovement and innovation initiatives across all stakeholder groups. Stay abreast of emerging trends, technologies, and best practices in innovation and commercial models. Facilitate ideation workshops. Foster a … culture of continuousimprovement and creative problem-solving across functional teams. Develop client case studies for successful client initiatives to celebrate success for publication on KBR Foleon. Required Technical Skills & Knowledge 1. Stakeholder Management Establish and maintain strong relationships with internal and external stakeholders. Attend key meetings and represent stakeholder interests. Ensure consistent messaging across all communication More ❯
Birmingham, Tile Cross, West Midlands (County), United Kingdom Hybrid / WFH Options
Pertemps Birmingham Industrial
contact for new project work into the MIS/Business Systems function. Gather requirements, define scope, and shape deliverables aligned with wider business strategy. Champion Sage usage and improvement across multiple departments and business areas. Liaise with Sage providers and internal teams to enhance functionality and reporting. Build strong relationships with department heads across all sizes of business … cost-saving opportunities. Develop business cases and CAPEX submissions, including ROI evaluation. Present system updates and proposals to senior leadership and steering groups. Promote user engagement, training support, and continuousimprovement across the group. What We're Looking For: Strong experience in a Business Systems, Process Development, or ContinuousImprovement role. Proven experience working … a true partner to operations. Thrives in a role that blends technical insight, process improvement, and people-first leadership. Keywords: Business Systems | Sage | ERP | CRM | MIS | Engineering | ContinuousImprovement | Stakeholder Engagement | Operations | Process Optimisation | System Development | Change Management | ROI | Multi-Site | Service Industry Apply Now This is a rare opportunity to take on a key More ❯
2. Work with user organisations to encourage use of roll out materials, skills and/or products that will support their implementation, delivering sessions with user organisations as required. ContinuousImprovement 1. Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements. 2. Maintaining an understanding … goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands. Encourage a culture of accountability, innovation, and continuous improvement. Ways of working 1. Work at all times collaboratively with all members of the Implementation team to foster a collaborative, coordinated and supportive environment. Working with the wider … complex and dynamic environment. Knowledge of the NHS landscape and the different organisation types that make up the NHS to support User Organisations in their readiness activities. Understanding of continuousimprovement methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts. Experience Essential Demonstrated experience in a leadership role within an operational service delivery More ❯
Warwick, Warwickshire, United Kingdom Hybrid / WFH Options
Moasure
Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop our customer education approach, and ensure that customer insights are driving continuousimprovement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys … content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. ContinuousImprovement & Strategic Impact Identify and address recurring customer issues through long-term and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics … for action and improvement Analytical and data-informed approach to decision-making Experience working cross-functionally with product, engineering, and marketing Bonus: exposure to Agile, Lean, or continuousimprovement methodologies. Why Join Us? Work in a fast-growing, innovative tech company making a global impact Hybrid working arrangements (2 days/week in our Warwick More ❯
Warwick, Warwickshire, United Kingdom Hybrid / WFH Options
Nicholas Associates
Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuousimprovement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys … content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. ContinuousImprovement & Strategic Impact Identify and address recurring customer issues through long-term and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics … for action and improvement Analytical and data-informed approach to decision-making Experience working cross-functionally with product, engineering, and marketing Bonus: exposure to Agile, Lean, or continuousimprovement methodologies. Why Join Us? Work in a fast-growing, innovative tech company making a global impact Hybrid working arrangements (2 days/week in our Warwick More ❯