AI Engineer / Conversational AI Engineer (Agent Assist)
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £450 - £550/day Outside IR35
AI Engineer/Conversational AI Engineer (Agent Assist) Contract Length: 6 months (highly extendable) Location: Remote Rate: TBC Overview We are embarking on a major AI transformation programme, spanning 3-5 years, comprising multiple workstreams and projects across the organisation. One of the key early initiatives … within this programme is the design and delivery of an Agent Assist capability, enhancing contact centre interactions through intelligent, conversational AI. This role will focus on building, configuring, and optimising conversational AI solutions that integrate with IVR and telephony platforms, enabling intelligent call routing, real-time agent ...