14 of 14 Customer Engagement Jobs in the Thames Valley

Senior Manager, Customer Success (Education) Competitive + Bonus + Benefits Remote, UK Permanent full time Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers? Were looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value. About the role In this role, youll take ownership of the full customer lifecycle , aligning Customer Success and Renewals into a seamless, proactive function. Youll move the organisation from a reactive model ...

Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention … satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve ...

Customer Marketing Executive Manchester, Leeds or Slough (Hybrid) Competitive + Bonus Permanent full time About the job IRIS Education is part of IRIS Software Group, one of the UK's largest privately held software companies. Our Education division serves over 12,000 schools and trusts globally, providing finance … including iSAMS , Every, IRIS Financials, and ParentMail . We're growing fast, and we're building the team to match. The role As a Customer Marketing Executive, you will be at the heart of our customer marketing team, delivering day-to-day activities that bringour advocacy and customer ...

Purpose: As a Customer Success Manager you’ll play a pivotal role in driving customer engagement, satisfaction, and product adoption. You will work cross-functionally with Account Management, Support, and Professional Services teams to ensure our customers are achieving their desired outcomes. This role serves … Accountabilities/BAU Objectives: Serve as the primary point of contact for a defined portfolio of customers, ensuring consistent and high-quality engagement. Monitor customer health, product adoption, and engagement metrics to proactively identify risks and growth opportunities. Act as the voice of the customer internally, providing ...

customers that you’ll be responsible for and will work closely with the Cloud sales team to maximise client growth, acting as the Azure Engagement Lead. Working closely with your clients is a key part of the role and you’ll utilise your pre-sales and customer engagement expertise to understand technical requirements, deliver presentations, and create proposals. What you’ll bring... You’ll need excellent customer engagement and pre-sales skills along with a strong Azure knowledge and experience. Some other skills you’ll bring: Extensive experience in articulating and positioning cloud solutions ...

organisations Conduct regular face-to-face meetings with engineers, buyers, and key decision-makers Support customers with design-in opportunities and early-stage project engagement Develop and maintain a structured pipeline of opportunities across the territory Track projects from first discussion through to production and repeat business Provide accurate … forecasting, reporting, and CRM updates Work closely with internal technical and commercial teams to support customer requirements Deliver against revenue and activity targets while maintaining a high level of customer engagement Plan routes and weekly schedules effectively to maximise time in front of customers Candidate Profile ...

revenue growth. This position is required to report to Milton Keynes, U.K. Role Description Function as the central sales contact for our core customer base. Forge strong relationships with customers, external sales team, and SHI internal departments. Work closely with aligned Outside Sales Team to collectively own the sales … predictable, accurate and adhered to. Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls. Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience. Identify and capture new opportunities, moving them effectively through ...

teaching complex concepts, and creative, prescriptive thinking Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach … while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform Lead the technical architecture team for an enterprise-level customer engagement From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep ...

teaching complex concepts, and creative, prescriptive thinking Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach … while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform Lead the technical architecture team for an enterprise-level customer engagement From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep ...

teaching complex concepts, and creative, prescriptive thinking Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach … while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform Lead the technical architecture team for an enterprise-level customer engagement From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep ...

role for someone who loves digging into data, spotting trends, and helping teams make smarter decisions. You will monitor performance, analyse user behaviour, build customer segments, and identify commercial and behavioural trends, providing clear, actionable insight for stakeholders across the business. This is a brand-new role, ideal … performance daily/weekly to identify issues, anomalies, and opportunities. Analyse user behaviour, journeys, funnels, and on-site interaction patterns. Identify what's driving customer engagement and conversion across different markets. Deep dive into ecommerce and web data to understand performance and help prioritise improvements. Explore data ...

marketing solutions to technology businesses. With a long-standing reputation and strong industry partnerships, they support global clients through innovative campaigns and high-quality customer engagement strategies. Trainee Sales Development Representative (SDR) Banbury (Hybrid, Full-Time) An exciting opportunity has arisen for a motivated and ambitious Sales Development … technology clients, ensuring alignment with campaign objectives Maintain accurate and up-to-date records within CRM systems Produce clear reports on qualified leads and customer interactions Register and engage contacts for industry events and campaigns Build and manage prospect databases to support lead generation activity Attend training sessions ...

market strategy for a global portfolio of technical B2B solutions. This role is responsible for portfolio strategy, product roadmap, positioning, and pricing—leveraging customer insights and market intelligence to prioritize investment and drive growth. The initial focus will be to guide two major product launches currently in progress while … Strategy & Portfolio Leadership Define the portfolio vision and strategy across multiple markets, including Food & Beverage, Pharma, Municipal, Pools, and Semiconductor. Govern roadmap decisions, translating customer feedback and market insights into product requirements, investment cases, and prioritization. Develop and maintain clear, consistent positioning architecture and value propositions across the portfolio. ...

below. A growing European streaming technology vendor is expanding into the UK and is looking for a senior Pre-Sales Engineer to lead technical customer engagements from first evaluation through to delivery. If you have a strong background in video infrastructure and want a role with real ownership, this … worth a look. The Role This is a senior, dual-function position covering the full technical customer journey from first evaluation through to live production. You will work alongside the UK and European sales teams as the primary technical voice, and then own delivery once contracts are signed. Lead ...