1 to 25 of 124 Customer Engagement Jobs in the UK excluding London

Dynamics 365 Architect - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). £100,000-£110,000 Base Salary + Company Benefits. Paid … handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, you'll work across Dynamics 365 Sales, Customer Service, Marketing, and the wider Power Platform and Azure services, helping organisations to unlock the full value of their investment in Microsoft technologies. ...

seeking an experienced CRM Lead with strong Dynamics 365 Customer Insights (CI) and D365 Customer Engagement (CE) expertise. You will lead multi-channel CRM activity, optimise customer journeys, and ensure data-driven decisioning across the organisation. This role blends hands-on platform work with strategic … leadership. Contract CRM Lead & D365 Specialist - Customer Insights Location: London/Hybrid Rate: £500-£550 per day Duration: 3-month initial contract Key Responsibilities Lead CRM strategy and execution across email, SMS/RCS, WhatsApp, push and other digital channels. Manage and optimise D365 CI/CE , including segments ...

responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate … progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

plus 15% clearance bonus Must be willing to be full-time on-site in Cheltenham Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance for a prestigious … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

Technical Support/Applications Engineer who brings strong customer engagement skills and who enjoys working with end users to support and promote technical products will join a thriving High-Tech Company. Training provided. Travel will be required for approximately 25% of the time including Internationally. Applications are welcome … cameras. You may be a hobbyist or have worked in the Defence sector. You must be able to work independently and enjoy the customer facing engagement essential to this role. Qualified to HNC/HND/Degree level in an Electronic (or similar) Engineering discipline, youll hold ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays!! Our client is an ambitious, rapidly growing financial … customers include large corporates and some of the UK’s biggest public sector organisations. They’re looking for a proactive, commercially-minded and experienced Customer Success Manager who can own the customer journey from onboarding right through to renewal and expansion . Their culture is built around people ...

technologies, providing mission-critical solutions across industries including construction, manufacturing, and smart cities. They're now seeking an experienced Field Marketing Manager to drive customer engagement, build brand presence, and execute impactful marketing initiatives across the UK market. Location: Cambridge (Hybrid working) THE FIELD MARKETING MANAGER ROLE RESPONSIBILITIES … WILL INCLUDE: Drive customer acquisition and relationship development through direct engagement activities, executing regional promotions, events, and partnership initiatives that generate qualified leads and accelerate sales pipeline Take ownership of local event strategy including assessing sponsorship opportunities, managing exhibition presence, and coordinating logistics, resources, and staffing to ensure ...

Dynamics 365 (CE) Developer CRM/Functional Consultant Location: London & Bristol, UK - Hybrid Mode: Contract - Inside IR35 We are seeking an experienced D365 Customer Engagement (CE) Developer & Functional Consultant to join our team. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address … business challenges and optimise customer relationship management processes. Responsibilities Manage end-to-end implementation projects, including requirements gathering, design, development, testing, and deployment of CRM solutions. Collaborate with clients to understand their business processes, analyse requirements, and propose innovative solutions that maximize the value of CRM. Configure and customize ...

throughout the process. Your skills Proven track record of managing multiple concurrent ERP implementation projects; Strong written and verbal communication across all levels of customer engagement; Team Player with a can-do attitude willing to take on challenges to get the job done; Good commercial acumen understanding … balance between profitable customer engagement and the need to deliver customer value ...

crafting responses to security inquiries within \"request for proposals\" (RFPs) and ensuring their prompt delivery. As the initial point of contact for addressing customer security concerns, they actively seek avenues to optimize the efficiency of the security customer engagement process. Moreover, they utilize structured methods and protocols … business partners. They take purposeful actions to guarantee global business units' compliance with relevant frameworks and conduct comprehensive reviews of proposed vendor engagement terms and conditions. Additionally, they apply the company's risk profile, offer pertinent feedback, and meticulously document any deviations from the established processes. Responsibilities: Assists ...

will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan. You will cultivate … convert these into opportunities for Computacenter. Where the Role Fits: Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required; Youll be Computacenters leading services presence ...

support new business development as our client continues on its growth strategy. It is important they continue to maintain their levels of support and engagement with existing partners and develop new customer relationships for their growing range of EPAs and qualifications. The role of Partnerships and Growth Manager … will help focus those efforts and develop the form and level of support moving forward. Responsibilities Customer engagement across existing training providers, developing relationships, enhancing support and ensuring adoption of their range of EPAs, qualifications and services, increasing the amount of products their existing customers are delivering. Business ...

ensure the system is operating at its full potential to support the organization's mission. Key Responsibilities: Manage and maintain the Dynamics 365 CE (Customer Engagement) system, ensuring it meets business needs. Analyze and document business processes to identify opportunities for optimization. Collaborate with stakeholders to gather requirements … strong background in Dynamics 365 CE who is passionate about using their skills for the greater good. Key Qualifications: Extensive experience with D365 CE (Customer Engagement), including configuration, customization, and support. Familiarity with the Power Platform (PowerApps, Power Automate) to extend functionality. Strong business analysis and process optimization ...

relationships in the B2B SaaS space? We’re working with a fast-growing UK CCaaS/UCaaS partner that designs and delivers cutting-edge customer engagement and communication platforms. They help organisations modernise how they connect with their customers — from first contact through to long-term loyalty … strategic, multi-stakeholder projects. What we’re looking for 5+ years’ success in complex, consultative B2B CCaaS/UCaaS sales — ideally with experience in customer engagement, communications, or cloud-based platforms. A proven track record of exceeding targets in competitive markets. Ability to discuss both technical capabilities ...

They operate a small, well-funded research group embedded in a rapidly expanding area of the business, with a strong focus on innovation and customer-driven R&D. As part of continued growth, they are seeking an experienced Principal Data Science & Machine Learning Researcher to provide leadership and strategic … ESSENTIAL SKILLS: Extensive experience in data science and machine learning R&D Proven ability to lead complex technical projects or portfolios Strong stakeholder and customer engagement experience Strategic mindset with the ability to guide research direction Active SC clearance and eDV eligibility TO BE CONSIDERED: Please either apply ...

TITLE: Support Consultant RESPONSIBLE TO: Customer Services Manager LOCATION & HOURS OF WORK: At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it's the same for our people. We offer a remote working policy for all employees, albeit some … across the UK & Canada ABOUT ROLE RESPONSIBILITIES: We are looking for a Microsoft Dynamics 365 Support Consultant who will be responsible for: Responding to customer support queries, logged via telephone, email and through our on-line customer support system Proactively Investigating Support calls and managing them through ...

improvement, and support the strategic growth of the Security Operations Centre (SOC). You also represent the engineering team in pre-sales engagements and customer communications, while mentoring other engineers and contributing to internal capability development. Essential Roles & Responsibilities Platform Engineering Leadership – You lead the design and delivery … aligned security solutions, supporting both customer onboarding and continuous improvement of existing environments Lead Customer Deployment & Onboarding – You support the full project lifecycle, including solution design, technical implementation, handover, and service documentation Pre-Sales & Stakeholder Engagement – You contribute to pre-sales activities, including technical scoping, bid responses ...

improvement, and support the strategic growth of the Security Operations Centre (SOC). You also represent the engineering team in pre-sales engagements and customer communications, while mentoring other engineers and contributing to internal capability development. Essential Roles & Responsibilities Key Responsibilities Platform Engineering Leadership – You lead the design … delivery of SOC-aligned security solutions, supporting both customer onboarding and continuous improvement of existing environments Lead Customer Deployment & Onboarding – You support the full project lifecycle, including solution design, technical implementation, handover, and service documentation Pre-Sales & Stakeholder Engagement – You contribute to pre-sales activities, including technical ...

whilst working under the direction of Head of Support. Role & Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support for our customer solutions. Troubleshoot issues within custom contact centre implementations Analyse system logs, error messages, and performance metrics to identify issues Implement fixes for a wide … frequently encountered queries/questions. Update troubleshooting guides based on resolved cases, examples and scenarios. Review and provide feedback on support process and procedures. Customer Engagement Manage customer support requests within defined SLAs Communicate technical information clearly to customers with varying technical backgrounds Provide regular and detailed ...

experienced CRM Manager to join their growing manufacturing business in Medway . This is a key role responsible for managing and optimising their Customer Relationship Management (CRM) systems , ensuring data accuracy, and driving customer engagement through targeted campaigns. If you have a passion for data-driven marketing … strategy, this is the perfect opportunity to make an impact. Key Responsibilities Manage and maintain CRM systems to ensure accurate and up-to-date customer data. Develop and implement CRM strategies to improve customer retention and loyalty. Segment customer data to create personalized marketing campaigns. Monitor ...

improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance … sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure ...

improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance … sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure ...

products and software for internal teams and external customers. Training Strategy & Processes: Develop and implement a comprehensive training framework to support business growth and customer success. Customer Engagement: Meet with clients to understand their needs, promote training solutions, and deliver high-quality sessions that drive adoption ...