Customer Engagement Jobs in Wales

6 of 6 Customer Engagement Jobs in Wales

Senior Director - Cloud Operations and Delivery.

Cwmbran, Gwent, United Kingdom
Kudelski SA
Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet … customer expectations while maximising project profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Responsibilities Define and execute the strategic roadmap for system integration … delivery across multiple product deployment projects and customer engagements. Lead cross-functional teams including Service Reliability Engineering team, Product and Customer integration teams, as well as Delivery Managers to ensure alignment and accountability on customer deliverables. Champion continuous improvement and innovation in delivery methodologies and operational processes in DevOps team allowing to scale across dozens of customers More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Director - Cloud Operations and Delivery.

Cwmbran, Gwent, United Kingdom
Nagra Media Germany GmbH
Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet … customer expectations while maximising project profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Candidate Privacy Notice Data protection legislation regulates the way in … data controller and a data processor. Please see the for further information. Responsibilities Define and execute the strategic roadmap for system integration delivery across multiple product deployment projects and customer engagements. Lead cross-functional teams including Service Reliability Engineering team, Product and Customer integration teams, as well as Delivery Managers to ensure alignment and accountability on customer More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Cloud Operations and Delivery Director

Wales, United Kingdom
Hybrid / WFH Options
CPS Group
of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in s ervice availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. F rom project signoff to customer launch, driving operational excellence allows us to … meet customer expectations while maximizing project profitability . The ideal candidate will have deep expertise in AWS cloud deployment, service reliability , scalability and performance. Combined with end-to-end system integration practice , a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Key Responsibilities Leadership & Strategy Define and execute the … strategic roadmap for system integration delivery across multiple product deployment projects and customer engagements. Lead cross-functional teams including Service Reliability Engineering team, P roduct and C ustomer integration teams , as well as Delivery Managers to ensure alignment and accountability on customer deliverables . Champion continuous improvement and innovation in delivery methodologies and operational processes in DevOps team More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Account Manager

newport, wales, united kingdom
Peaple Talent
with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯
Posted:

Technical Account Manager

newport, wales, united kingdom
Peaple Talent
with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯
Posted:

CRM Product Manager

Cardiff, South Glamorgan, Wales, United Kingdom
Method Resourcing
of a global organisation. As part of their continued transformation, they're hiring a CRM Product Manager to drive internal product solutions that streamline global sales, marketing, onboarding, and customer engagement. The role: You'll take ownership of Salesforce CRM-based digital tools used by internal teams, manage the full product lifecycle, and collaborate with 15+ departments to improve … we are looking for: Hands-on experience using Salesforce CRM as the core product platform or another type of CRM (essential) Confident communicator with internal stakeholders across sales, marketing, customer success, and operations Experience in internal business operations and process improvement Proven track record in end-to-end product management, ideally within a complex or global environment Familiarity with More ❯
Employment Type: Full-Time
Salary: £50,000 - £55,000 per annum
Posted:
Customer Engagement
Wales
10th Percentile
£35,375
25th Percentile
£45,000
Median
£48,750
75th Percentile
£50,000
90th Percentile
£54,625