1 to 25 of 91 Customer Engagement Jobs in the North West

looking for a Lead Solutions Architect to define and govern the technology, data, AI and business capability architecture that supports the end-to-end customer lifecycle at Very. Sitting at the heart of our Customer Domain, you'll create the architectural vision that enables us to acquire, understand … engage and serve millions of customers. Working across customer engagement, marketing, personalisation, communications, measurement, customer data and AI-enabled capabilities, you'll keep business strategy, customer ambitions and technology investment aligned. This is a highly visible leadership role. You'll work closely with Product, Engineering, Data ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

Cyber Essentials Plus certification journey. This is an excellent opportunity for someone with a strong technical background who enjoys combining cybersecurity expertise with customer engagement and consultancy. You'll work alongside experienced security professionals while helping organisations navigate compliance requirements and adopt security best practices. As a Cyber … areas including secure configuration, user access management, patch management, malware protection and firewall security. The role combines technical assessment, advisory services, compliance support and customer engagement, making it ideal for someone who enjoys solving security challenges while building trusted relationships with customers. Key Responsibilities Guide customers through ...

About the role Engage is an AI company. We have our own AI customer engagement platform and an AI services team of forward deployed engineers who work directly with customers. We’re growing over 30% a year and scaling with new funding. As Head of AI Services … about half your time, from discovery through to a live result. Build with LLMs, agents, RAG and evaluation on our platform. Integrate with customer systems, APIs and data. Turn repeated work into reusable patterns and assets for the team. Manage team utilisation and plan capacity against demand. Own professional ...

About the job Company Description My client is an AI-powered customer engagement platform that turns customer conversations into measurable business results. Built on intelligent dialing technology and smart automation, the platform helps teams connect with the right customers at the right time while AI capabilities drive … tailored platform demos, negotiating terms, and closing new business. The position involves building and maintaining strong relationships with prospective and existing customers, understanding their engagement and performance goals, and aligning the clients solutions to their needs. The Account Executive collaborates with marketing, customer success, and product teams ...

About the job Company Description My client is an AI-powered customer engagement platform that turns customer conversations into measurable business results. Built on intelligent dialing technology and smart automation, the platform helps teams connect with the right customers at the right time while AI capabilities drive … tailored platform demos, negotiating terms, and closing new business. The position involves building and maintaining strong relationships with prospective and existing customers, understanding their engagement and performance goals, and aligning the clients solutions to their needs. The Account Executive collaborates with marketing, customer success, and product teams ...

complex data science challenges. Join us and make an impact! About the Role As an Implementation Specialist at 3E, you’ll turn a signed customer contract into a working, adopted solution. You’ll own hands‐on implementation activities from kickoff through configuration, validation, foundational training, launch, and handoff—helping … customers reach measurable first value from 3E’s products. This role combines technical implementation, customer engagement, and project coordination. You’ll translate the agreed scope of work into a practical delivery plan, configure customer environments using real customer data, coordinate with technical and cross‐functional partners ...

develop into a future**Technologist** or **Sales Specialist**. As a Presales Consultant, you will serve as a hands-on technical expert supporting our customer base and new prospects to align HPE solutions to business outcomes. You will learn about the power of the broad HPE portfolio for enterprise … them together to make real business operating differences and improvements through software and services. You will receive ongoing mentoring, coaching, and practical experience across customer engagement, business development, software/server/storage/networking technologies, AI-driven solutions, and partner ecosystems. The role combines technical and sales ...

desired business outcome. Creation of documentation based on your technical design that delivers against the customers business needs, targets and KPI’s. Success measures Customer Engagement and Activity – Highlighted by customer/internal feedback and adhering to SLAs and/or agreed timeframes throughout an engagement Design Quality and Accuracy – Ensuring the service we provide to the customer meets expectations and also support sales with positive opportunity outcomes Customer Activity – Regular engagement with existing and prospective customers, ensuring satisfaction, retention and a profitable outcome for customers and CDW. New solutions and services ...

Customer Success Manager Salary: Market-leading package designed to attract and retain exceptional talent Location: Remote/Field-Based (North West Region) GEM Partnership is delighted to partner exclusively with Mandata, the UK's leading Transport Management System (TMS) provider, supporting more than 7,000 users and helping transport … backed by Tenzing, supporting the next phase of growth across the UK and Ireland. Due to their continued growth, Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise customer ROI and support long-term account growth ...

you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a Customer Engagement Solution Architect, you will be a trusted advisor to clients, leading the design and implementation of complex Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. You will work closely with stakeholders to define solution architecture, ensure alignment with business needs, and drive digital transformation strategies. This role provides the opportunity to work for Microsoft's #1 partner, with a focus on innovation, leadership, and delivering high-impact ...

Opportunity This role supports the delivery, running and ongoing improvement of CRM, customer data, customer service and customer engagement platforms, keeping engineering standards, data governance and platform security tight. You'll work with business stakeholders, architects, product owners and engineering teams to design, build and support … solutions, integrations and automations that improve the customer experience and give the business a single Customer 360 view. You'll own scalable Salesforce solutions, connect enterprise platforms through APIs and event-driven architecture, support Salesforce Data Cloud work, and keep the whole CRM ecosystem reliable and evolving. What ...

Stellantis? £26,000 - £30,000 Basic + Uncapped Commission | £45,000 OTE | Manchester City Centre Join a fast-growing technology business helping organisations modernise customer engagement through AI, automation, analytics and omnichannel communication technology. The platform is trusted by thousands of users and is helping businesses increase productivity … improve customer experience and drive stronger commercial results. This is an opportunity to break into one of the fastest-growing areas of technology sales, working with a solution that delivers measurable impact for customers rather than simply adding another software subscription. Why This Opportunity Stands ...

systems in collaboration with global technical teams. Manage simulation studies using tools like PSCAD, MATLAB/Simulink, and LabVIEW, including model development, validation, and customer training. Support project management through technical discussions, customer engagement, and coordination with external partners and stakeholders. Promote continuous improvement across engineering processes … domains. Proficient in power system simulation tools such as PSCAD/EMTDC, MATLAB/Simulink, and EMTP-RV. Effective communication and interpersonal skills for customer engagement and collaboration. Fluent in English (spoken and written); German language skills are a plus. About the Team Our Grid Technology division enables ...

years' experience in Product Management. Product Strategy & Roadmap Management. SaaS Product Ownership. Commercial Product Management. Go-to-Market Planning & Execution. Market Analysis & Competitive Positioning. Customer Discovery & Product Validation. Business Case Development. Financial & Commercial Analysis. Stakeholder Management. Agile Product Development. Excellent Communication & Presentation Skills. Strategic Thinking with Strong Execution Capability. … cases & ROI models. Experience leading go-to-market strategies & product launches. Proven ability to work closely with Sales, Marketing, Finance, & Engineering teams. Experience gathering customer requirements & translating them into successful. Product outcomes. Experience operating within Agile development environments. Track record of delivering products that drive revenue growth, customer ...

Corporate Sales team. This role requires a sales professional with a strong background in IT sales, combining the ability to develop and grow existing customer relationships with the drive to identify and win new business opportunities. The successful candidate will be responsible for managing and developing a portfolio … long-term customers. Whilst the role will initially focus on self-generated growth and business development activity, the successful candidate will be provided with customer accounts over time, subject to achieving defined onboarding, activity, and performance milestones. They will then be responsible for developing those accounts through cross-sell ...

1. Technical support and case management Take ownership of first-line customer support cases from receipt through to resolution. Investigate and troubleshoot technical issues across smart metering devices, IoT connectivity and associated software platforms. Prioritise incidents, manage competing demands and work towards agreed service level agreement (SLA) targets. Coordinate … escalations to second- and third-line technical specialists, engineering and product teams, maintaining responsibility for customer communication and case progress. Keep customers informed, manage expectations and ensure issues are followed through to a satisfactory conclusion. Identify recurring or escalated incidents and contribute to root-cause analysis and preventative actions. ...

deliver the best service they can to their tenants. You will work with a team of Product Managers to understand market needs, listen to customer requirements and use that information to work with our Development team to build solutions that deliver. The Lead Product Manager for Repairs & Workforce Management … Sales to ensure that it’s effectively promoted in the market.In addition, you will be working closely with our Business Solution Architects, Implementation and Customer Support teams to help resolve customer issues and challenges. This is a truly exciting role, with lots of opportunity to bring your ...

Corporate sector, targeting organisations with up to 5,000 employees. The successful candidate will be responsible for identifying, engaging and securing new customer relationships by leveraging Bytes’ extensive portfolio of technology solutions and services. This is a pure new-business role, requiring a proactive and strategic approach to prospecting … opportunity creation. Working closely with vendor partners, pre-sales consultants, technical specialists and internal stakeholders, you will develop and execute sales strategies that drive customer acquisition and revenue growth. You will engage senior decision-makers, uncover business challenges, and position Bytes as a trusted technology partner capable of delivering ...

Opportunity This role supports the delivery, running and ongoing improvement of CRM, customer data, customer service and customer engagement platforms, keeping engineering standards, data governance and platform security tight. You'll work with business stakeholders, architects, product owners and engineering teams to design, build and support ...

Growth Director to lead new business sales of Engage and our wider AI products to marketing leaders worldwide. Engage is an AI-native customer engagement platform. It combines first- party customer data with omnichannel engagement (email, SMS, surveys, offers and AI agents) and paid media activation … outcomes, move quickly, and continuously raise the bar. This is an opportunity to join a business with strong foundations and a globally recognised customer base, at the point where it is launching a new range of AI products into the marketing technology market. What you will ...

Growth Director to lead new business sales of Engage and our wider AI products to marketing leaders worldwide. Engage is an AI-native customer engagement platform. It combines first- party customer data with omnichannel engagement (email, SMS, surveys, offers and AI agents) and paid media activation … outcomes, move quickly, and continuously raise the bar. This is an opportunity to join a business with strong foundations and a globally recognised customer base, at the point where it is launching a new range of AI products into the marketing technology market. What you will ...

design and optimize rapid, efficient factory layouts. Advanced Planning & Scheduling: The "brain" of the factory, helping manufacturers schedule their production perfectly to meet customer demands. Manufacture Execution Systems (MES): The software that monitors and controls the actual manufacturing process on the factory floor in real-time. Consultancy, Training & Professional … consulting services. Learn and Grow: Actively participate in training sessions to become an expert on our software portfolio, service offerings, and sales methodologies. Customer Engagement: Understand customer challenges and explain how our digital manufacturing solutions and services can solve their pain points. Collaborate with Experts: Work closely ...

team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach … role, balancing people leadership with hands-on customer engagement. The role holder directly manages a team of 5-6 TAMs while personally owning a portfolio of 10-12 customers as a Technical Account Manager. The Manager Technical Account Management ensures TAMs are successfully executing their responsibilities, delivering measurable customer ...