16 of 16 Customer Engagement Jobs in the North West

and effectiveness of marketing automation platforms. This role involves configuring, optimising, and maintaining systems to drive targeted campaigns, nurture leads, and streamline marketing processes. The goal is to enhance customer engagement and achieve marketing objectives through automation technology. Responsibilities: Create automated, integrated marketing campaigns using Marketing Cloud, Automation Studio, and Data Extensions. Design innovative and scalable campaign solutions … to improve customer experience, Increase operational efficiency, Boost customer engagement Use data to inform decision-making. Provide expert-level consultation on Salesforce Marketing Cloud. Translate proposed solutions into functional specifications for technical teams. Collaborate with internal and external stakeholders to analyse business needs, gather requirements and process flows and document features with acceptance criteria Design and create … customer data segments using Salesforce Data Cloud. Maintain and develop Apex classes, Visualforce pages, and AMPscript. Develop dynamic, interactive, and responsive emails, templates, journeys and campaigns using HTML/CSS/Journey Builder, Automation Studio, Personalisation, Cloudpage development Maintain data imports and exports using SQL. Assist with Requirements gathering, Design specifications, Data mapping, Workflow documentation, Audience building, Campaign scheduling More ❯

Role: Technical Solutions Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions? We're looking for a Technical Solutions Consultant to join a … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities, designing solutions, and supporting successful implementations. What You'll … Do * Conduct customer audits and discovery sessions (virtual or on-site) to assess infrastructure and understand business needs.* Translate findings into solution outlines, recommendations, and proposals.* Collaborate with internal teams on project delivery - assisting with migrations, configurations, and reviews.* Document customer environments, update reports, and share insights with colleagues.* Stay up to date with emerging technologies and pursue More ❯

looking to further add to their consulting team ahead of an array of fresh, greenfield implementations across 2026 and beyond. This role is home based, with occasional travel to customer sites (project phases dependant). Role & Responsibilities Business process analysis and requirement gathering - AS IS/TO BE Mapping processes, conducting workshops, user stories Developing functional design documentation Involvement … install, testing and key user training Working with existing customers on analysing process/system improvements Skills & Qualifications A proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE) End to end CE/CRM implementation cycle skills, from analysis through to go-live Non-profit/charitable sector project experience Confident communication skills, written More ❯

looking to further add to their consulting team ahead of an array of fresh, greenfield implementations across 2026 and beyond. This role is home based, with occasional travel to customer sites (project phases dependant). Role & Responsibilities Business process analysis and requirement gathering - AS IS/TO BE Mapping processes, conducting workshops, user stories Developing functional design documentation Involvement … install, testing and key user training Working with existing customers on analysing process/system improvements Skills & Qualifications A proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE) End to end CE/CRM implementation cycle skills, from analysis through to go-live Non-profit/charitable sector project experience Confident communication skills, written More ❯

their product career, working alongside experienced leaders and cross-functional teams in a product-driven sector. You’ll support the development and delivery of innovative software products that improve customer experience and drive business growth. You’ll collaborate with engineering, UX/UI, and other stakeholders to turn ideas into features and help shape the product roadmap. This is … pizzeria and roof top bar. What You’ll Be Doing Strategy & Discovery Assist the Product Director in identifying market opportunities and analysing competitors. Collaborate with UX research, marketing, and customer teams to gather insights and feedback. Planning Contribute to the development of product vision and roadmap. Help define features, business rules, and acceptance criteria. Participate in planning, refinement, and …/UI, and other Product Owners to validate solutions through prototyping and testing. Support pricing strategy discussions and ROI assessments. Maintain clear and up-to-date product documentation. Sales & Customer Engagement Collaborate with sales and marketing teams to support product launches and training. Provide content to help us drive lead generation and market awareness. Evaluation & Continuous Improvement Monitor More ❯

chain business process understanding. This is a brilliant opportunity to take the leading on fresh BC implementations within a like minded, knowledgeable team environment; with an ethos built around customer satisfaction, and a forward thinking approach to partner based consultancy This position is home based, with the requirement of occasional travel to customer site - project phase dependant. Suitable … of Dynamics 365 Business Central A firm background across full functional implementation life cycle (inc. project analysis, design, FDD writing, testing, training and go-live support) Strong stakeholder/customer engagement skills, with the ability to hold constructive conversations and ensure successful project delivery phases Integration project experience with 3rd party add-ons such as Continia, Jet Reports … client are willing to consider candidates from both a MS Gold Partner or End User environment, with the expectation candidates can flexibly travel 2-3 days per week to customer site across the UK. The role is home based, and offers fantastic, long term career prospects/certified training openings. You will achieve: A strong pipeline of exciting greenfield More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

Ireland, SAP has two offices - located in Dublin and Galway - which provide dedicated support to its customers. The office in Dublin offers service and support for SAP's large customer base, sales operations, financial shared services, as well as IT assistance. Meanwhile, the facility based in Galway provides a multilingual service and support center tailored towards midsize and multinational … enterprise sectors. Committed to delivering the highest level of customer satisfaction through SAP UK & Ireland's specialized services, the company recently announced the appointment of Ryan Poggi as Managing Director. The move is a testament to SAP's dedication to delivering an outstanding experience for its customers by giving them access to unrivaled services and solutions. With his extensive … knowledge and leadership skills, Poggi will be well-placed to ensure that SAP continues to meet its objective of providing a superior customer experience (CX). In his new position as Managing Director, Poggi will have the responsibility of spearheading the business operations at SAP UK & Ireland and executing its strategy with particular emphasis on increasing customer lifetime More ❯

other duties as reasonably assigned by the supervisor/manager from time to time. ·Through optimising your own personal behaviours, you will support the business in driving world-class customer engagement and business performance. Accountabilities and performance measures: ·Achieves productivity and lead/campaign conversion rates. ·Achieves minimum standards of activity set by the Head of Business Development. … assigned time frame. ·Effective completion of in-house CRM and associated sales reports. Ideal candidates must have the following skills and experience ·Ideally previous sales experience, B2B ideally ·Excellent customer service skills ·Experienced within the sales process is beneficial ·Confident, strong communicator with charisma and gravitas. ·Willing and capable of learning and adapting quickly. ·Educated to a minimum of More ❯

a high-performing UK tech business replicate its success overseas. The Opportunity Define and deliver the product strategy for the North American market. Act as the voice of the customer, shaping solutions that align with regional needs. Partner closely with the Head of Product to guide roadmap priorities. Support pre-sales activity, client demos, and bids to position the …/Product Manager in a SaaS, fintech, or B2B technology environment. Strong strategic mindset with a track record of launching or localising products in new markets. Excellent stakeholder and customer engagement skills. Comfortable in high-autonomy, scale-up environments where you can make things happen. Experience in pensions, retirement, or financial services is a bonus, but not essential. More ❯

a high-performing UK tech business replicate its success overseas. The Opportunity Define and deliver the product strategy for the North American market. Act as the voice of the customer, shaping solutions that align with regional needs. Partner closely with the Head of Product to guide roadmap priorities. Support pre-sales activity, client demos, and bids to position the …/Product Manager in a SaaS, fintech, or B2B technology environment. Strong strategic mindset with a track record of launching or localising products in new markets. Excellent stakeholder and customer engagement skills. Comfortable in high-autonomy, scale-up environments where you can make things happen. Experience in pensions, retirement, or financial services is a bonus, but not essential. More ❯

a high-performing UK tech business replicate its success overseas. The Opportunity Define and deliver the product strategy for the North American market. Act as the voice of the customer, shaping solutions that align with regional needs. Partner closely with the Head of Product to guide roadmap priorities. Support pre-sales activity, client demos, and bids to position the …/Product Manager in a SaaS, fintech, or B2B technology environment. Strong strategic mindset with a track record of launching or localising products in new markets. Excellent stakeholder and customer engagement skills. Comfortable in high-autonomy, scale-up environments where you can make things happen. Experience in pensions, retirement, or financial services is a bonus, but not essential. More ❯

to £35,000 Hybrid - Liverpool (1-2 days per week) We're looking for a CRM Executive to join a small, collaborative marketing team, supporting our digital growth and customer engagement initiatives within the gambling sector. Reporting to the CRM Manager and collaborating closely with key stakeholders, you'll play a key role in planning, delivering, and optimising … customer lifecycle campaigns across channels like email, SMS, push, print, and on-site messaging. About the Role: This newly created, hands-on role reports directly to the CRM Manager and works closely with the wider marketing team. You'll manage end-to-end CRM campaigns across multiple channels, contributing ideas and optimising performance in a fast-paced, evolving environment. More ❯

leading brands leverage their data with Deloitte Digital. As a Salesforce Data Cloud and Martech Solution Architect, you will design and implement innovative data-driven solutions that power exceptional customer experiences. You will be a key player in architecting and delivering complex Martech solutions built on the Salesforce platform, integrating Data Cloud with other marketing technologies to create a … unified customer view. Your expertise in data modelling, integration, and data governance will be crucial in helping clients unlock the full potential of their data assets, driving improved marketing ROI and enhanced customer engagement. Experience with large-scale data migration projects and a deep understanding of the Salesforce ecosystem are essential. Connect to your career at Deloitte Deloitte … what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Customer Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales More ❯

Head of Professional Services , you'll lead, mentor, and grow a multidisciplinary consulting team - including Application Specialists Technical Consultants and Project Managers. You'll oversee the successful delivery of customer engagements, ensuring they are profitable, high-quality, and strategically aligned with business goals. This is an excellent opportunity for an experienced leader with a proven track record in managing … or scaling a professional services or ERP consulting team. You'll combine strong commercial acumen with a genuine passion for people development and customer excellence. You'll play a pivotal role in shaping how consulting services are delivered - developing people, refining methodologies, introducing best practices, and ensuring that the consultancy continues to innovate and scale effectively. Essential skills and … leading a professional services or consulting team through growth and change. Strong understanding of business processes and digital transformation challenges across industries. Proven success in driving profitability, utilisation, and customer satisfaction metrics. Excellent stakeholder management and influencing skills at all levels. Strong project and resource management skills, with the ability to manage competing priorities. Commercially savvy, with experience in More ❯

phone or via Zoom. Managing CRM records accurately and keeping all information up to date. Sending follow-up information and supporting materials to prospects. Responding quickly and helpfully to customer enquiries. Collaborating closely with colleagues to share insights and achieve team goals. Taking part in ongoing training to develop your product knowledge and sales skills. Managing your time effectively … to meet targets and deadlines. Bringing ideas to the table to improve sales processes and customer engagement. What you'll bring You don't need previous tech sales experience - just strong communication skills, a friendly manner, and a willingness to learn. We're looking for someone who is: Confident, enthusiastic, and a great team player. Comfortable speaking with customers More ❯