1 to 25 of 92 Customer Engagement Jobs in the Thames Valley

Are you a creative and data-driven marketer who loves turning product features into powerful customer stories? Transport Exchange Group (TEG) is seeking a Customer Marketing Manager to join our growing marketing team. You will play a key role in driving customer engagement, adoption, and long-term success across our SaaS products; ensuring every customer … of a tech start-up coupled with the stability and benefits of an established market leader. We have presence in the UK, India and Ukraine. Our marketing team drives customer connection and loyalty by ensuring our members not only adopt our products but truly understand their value, and that’s where you come in. Responsibilities: As a Customer Marketing Manager, you will take ownership of campaigns and initiatives that inform, engage, and inspire our customers. You will bring together creativity, data, and storytelling to enhance the customer journey and help customers get the most out of our products. Product Campaign Management Lead the planning, execution, and optimisation of product launch campaigns, feature updates, and targeted rollouts. More ❯

based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customer engagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity … data, and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customer engagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform CRM … and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as Tableau More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

get stuck in? Here`s a taste of what you`ll be doing day-to-day 1. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Align technology initiatives with business goals to drive growth and efficiency. 2. Team Leadership: o Lead and manage a cross-functional team, including developers … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures 4. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the … o Oversee the development, maintenance, and optimization of the ecommerce platform. o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience. 6. Customer Experience: o Enhance the user experience by implementing innovative tech solutions and optimizing site performance. o Monitor and improve customer service processes to ensure high satisfaction levels. 7. More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS … Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software. Experience in omni-channel retail models. Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates. Entrepreneurial mindset. Excellent communication skills to manage multiple, cross-functional stakeholders. International experience advantageous but not essential. Passion for technology and digital media, with up More ❯

drive digital transformation and innovation worldwide. Who Will You Work With Our client is a global leader in Microsoft Dynamics 365 and Power Platform implementations, enabling organizations to optimize customer engagement, automate business processes, and scale digital ecosystems. You’ll work closely with solution architects, developers, functional consultants, and infrastructure teams to ensure smooth, secure, and efficient delivery … of D365 CE solutions across environments. About the Role As a D365 Customer Engagement (CE) DevOps Engineer , you will be responsible for designing, implementing, and maintaining CI/CD pipelines and release automation processes for the D365 platform. You’ll bridge the gap between development and operations, leveraging Azure DevOps , Power Platform CLI , and modern ALM practices to More ❯

ServiceNow Engagement Manager (SEM) is responsible for leading small to mid-size ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID management, stakeholder alignment, and cadence planning. · Control delivery scope, schedule, financials, risks, and quality across all … workstreams. · Facilitate customer workshops focused on business and best practice aligned process design. · Be the central point of contact for all delivery matters across internal and customer teams. · Monitor and resolve variances between planned and actual delivery performance. · Ensure readiness for key milestones (e.g., Go-Live, UAT, Cutover) with proactive governance and quality assurance. Customer Engagement More ❯

and get stuck in? Here s a taste of what you ll be doing day-to-day. Responsibilities Strategy Development: Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency. Team Leadership: Lead and manage a cross-functional team, including developers, testers partnering with … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures. Strategy Development (Design Authority): Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency; Act as the Design Authority - to communicate the agreed Technical Architecture to the programme … Technology Management (continued): Oversee the development, maintenance, and optimization of the ecommerce platform; Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience. Customer Experience: Enhance the user experience by implementing innovative tech solutions and optimizing site performance; Monitor and improve customer service processes to ensure high satisfaction levels. Data Analysis and More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they … receive maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven More ❯

that’s on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. We’re now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to join their … expanding CRM function. This is a hands-on role where you’ll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. You’ll work closely with CRM strategists, product managers, engineers, and data teams – teaming up with an internal SFMC Engineer to build campaigns, enhance the … play a key role in building and maintaining their Salesforce Marketing Cloud setup. You’ll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, you’ll configure and optimise the platform, co-develop and execute multi-channel More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration … and performance of SAP Customer Experience cloud solutions. Acting as Solution Architect, Delivery Lead, and Operational Head, you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross … functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer Data Cloud, CDP, Cloud for Customer, Emarsys Strong background in architecture, technical design, and large-scale IT delivery Expertise in web technologies, security, performance, and high availability Agile methodology proficiency (Scrum, Kanban); tools like Jira or Azure DevOps Excellent communication and stakeholder More ❯

experiences. Our Cloud Infrastructure Services (CIS) practice enables organizations to modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and … other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . … Technology Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best practices … delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. Proven track record of architecting customer-facing digital solutions (e.g., e-Commerce, CRM, CMS, MarTech) in retail or similar More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

Job Title: Customer Marketing Campaign Manager Client Location: London - Hybrid Starting: Nov/Dec 2025 Pay: £205–£238 per day (LTD, inside IR35) Hours: Full-time Duration: 12 months Job Description: Partnering with Aquent, a globally recognized financial services organization is seeking a dynamic and innovative marketing professional to join their impactful team. This is an exceptional opportunity to … shape the future of customer engagement and retention on a global scale. If you are a proactive marketing manager who thrives in a fast-paced, high-visibility environment and enjoys collaborating with a diverse group of colleagues and clients, you will find a rewarding home here. You'll be instrumental in developing and delivering cutting-edge customer marketing programs that directly accelerate business targets and drive significant customer value worldwide. This is a 12 month hybrid contract, offering £205–£238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and we … Bracknell Hybrid Working 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

work closely with Sales, Product, and Engineering teams to design and demonstrate technical solutions that drive business value. You’ll play a pivotal role in winning new business, enabling customer success, and shaping the evolution of our DevOps platform. Key Responsibilities Customer Engagement: Partner with enterprise customers to design, implement, and optimize DevOps and DevSecOps pipelines leveraging … to educate customers and partners on best practices in DevOps, DevSecOps, and MLOps. Feedback & Influence: Collaborate with Product Management to shape product features and roadmap based on real-world customer insights. Market Representation: Represent the company at industry events, conferences, and webinars as a DevOps/DevSecOps subject matter expert. Required Skills & Experience 7+ years’ experience in a Solution … CKAD) are a plus. Why Join Us Work with industry-leading DevOps and DevSecOps technologies used by global enterprises. Collaborate with top-tier technical teams across engineering, product, and customer success. Be part of a high-impact, customer-facing role that shapes the digital transformation of major organizations. Hybrid work model based in the London area with opportunities More ❯