1 to 25 of 81 Customer Experience Jobs in the City of London

Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas … customer engagement strategies to improve visibility, brand loyalty and customer reach. Experience Required Proven experience in customer experience (CX), customer insights, customer satisfaction measurement, market research, or business analytics roles. Experience designing, managing, and analysing customer satisfaction surveys, including ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

3Search is partnering with one of the UK’s fastest-growing neurotech companies to hire their first Customer Success Manager. This is a really exciting opportunity for someone who wants to do more than step into an established CS function. You’ll be joining an early-stage, rapidly growing … business where you’ll have the autonomy to build Customer Success from the ground up and as the company grows, have the opportunity to grow into a leadership role. The business has developed a first-of-its-kind health technology product designed to help people better manage chronic stress. ...

UKI.recruitment@tcs.com or call the TCS London Office on 020 3155 2100 . Please include the subject line: “Application Support Request” . Role: Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means More TCS is a purpose-led transformation company, built on belief. We go beyond helping businesses transform through technology, we enable them to make a meaningful ...

Microsoft, and senior business stakeholders, you will create and drive the programme roadmap while ensuring alignment to the broader vision for AI adoption and customer experience transformation. This is a highly visible role offering significant exposure to senior leadership and the opportunity to shape the future … risks, issues, dependencies, and change controls. Oversee programme budgets, spend management, forecasting, and financial reporting. Identify opportunities to maximise business value, AI adoption, and customer experience improvements. Skills & Experience Required Proven Programme Management experience delivering complex business and technology transformation initiatives. Experience working with Executive ...

Building Global Capabilities in a Product Operating Model to Power Our Business: At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients … Planning (Marketing CRM (HCP + Pt.) outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

full project lifecycle, from mobilisation and detailed planning through design, build, integration, testing, implementation and operational transition. This role requires someone with demonstrable experience delivering complex enterprise technology, across CRM, Data and D2C/B2B digital. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies … decisions and dependencies are visible, understood and managed. Cross-Functional Team Leadership – Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service and the wider business, ensuring clear accountability and delivery momentum. Stakeholder & Vendor Management – Build trusted relationships with sponsors, senior stakeholders and external delivery ...

with a view to extend Market rates inside IR35 - Umbrella only Are you a Product Owner who loves bringing structure to complexity and turning customer needs into clear, bank-ready outcomes? Our client is looking for a strong product leader with business banking experience-particularly around the landing … area and customer experience-to help shape and deliver an important banking product roadmap. What you'll be doing: Own product direction across the business banking landing area, with a focus on improving customer experience Translate customer and business needs into actionable product priorities ...

Customer Experience/Founding Hire — London Our Client A 3-person, pre-seed AI startup building an AI-native revenue workspace designed for salespeople , rather than another sales tool built primarily for management. Founded in 2025, they've raised > £425k+ , backed by a specialist early-stage fund alongside … plus equity (exact allocation TBC). You'll join at genuine ground-floor stage, reporting directly to the founder and owning the customer function from scratch . This isn't inheriting an existing playbook, you'll build the activation, retention and voice-of-customer engine that this company ...

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...

business has a strong reputation and works across a broad range of sectors. This is a senior leadership hire within the design and experience function. The team designs human-centred solutions that connect customer needs with business outcomes, bringing together customer experience, user research … senior leadership role responsible for leading and evolving a high-performing UX, user research and service design capability, while shaping experience-led work across digital and service ecosystems. You will make sure the practice delivers high-quality, evidence-based work across user experience, end-to-end journey design ...

major digital and technology transformation is looking for a commercially minded Senior Product Manager to lead a brand-new product domain focused on customer acquisition, digital journeys and ecommerce optimisation. This is an opportunity to take ownership of a high-profile product area, working at the heart of Product … ideas are translated into high-quality, deliverable outcomes. What you'll be doing: Owning the roadmap for a new digital product area focused on customer acquisition and ecommerce Working closely with Engineering, UX, BI, Marketing and Commercial teams to prioritise initiatives and maximise business value Leading backlog prioritisation ...

role. The Role As a Digital Analytics Manager, you’ll play a key role in helping shape how we use data to improve customer experience and drive commercial performance across our digital channels. Reporting to the Digital Analytics and Experimentation Lead, you will work across Digital and Digitech … into clear insights with clear next steps, deliver actionable recommendations across trading, product, experimentation and UX, drive Click & Collect optimisation by improving adoption and customer journeys, and collaborate to build datasets, analytics and skills that evolve the customer analytics mindset and enhance experiences for our most valuable customers. ...

responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing … delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service ...

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with customer ...

platform. Our students are at the heart of everything we do, and we are committed to providing an exceptional, inclusive and future-focused educational experience that prepares graduates to succeed in an evolving global economy. Digital transformation will be central to this ambition. UEL intends to build … inclusive work environment built on shared values of Passion, Inclusion, and Courage. Our ambitions are bold, and we're looking to transform the experience of our students, graduates, employer partners and communities. The Chief Digital Officer is a senior executive role responsible for defining and delivering the Group ...

profitable and scaling fast. Why This Role Exists Insurance organizations are facing increasing pressure to modernize legacy systems, accelerate product innovation, improve customer experiences, and respond to changing regulatory requirements. FintechOS enables insurers to navigate this transformation successfully. As our customer footprint continues to grow, we are seeking … experienced Program Manager to lead complex customer-facing transformation initiatives across the insurance sector. This role exists to ensure successful program execution while strengthening strategic customer relationships. You will act as the central point of coordination between customer stakeholders, FintechOS teams, and partner organizations, ensuring alignment, transparency ...

development model and work directly with customers to solve high-value problems? Do you thrive in fast-moving environments where discovery, experimentation, and measurable customer impact are at the heart of every decision? About the Business At ICIS, our mission is to optimize the world's resources. We help … learn more about ICIS at https://www.icis.com/explore. About our Team Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing ...

Description Commercial Director - Rezcontrol ClearCourse | United Kingdom | Hybrid To be considered for this role, you must have direct, hands on experience with hotel SaaS systems. Applications without this will not be progressed. Rezcontrol is the property management system, booking engine and channel manager behind independent hotels, boutique properties … guest experience. Push AI into the product where it creates genuine value for customers and for the business. 04: Customers and team Own the customer experience end to end, from first sale through onboarding to renewal. Be the senior point of contact when a strategic account needs one. ...

looking to recruit a Senior Business Analystto join our BankingAdvisory Practice, working on a wide range of projects/programmes. The individual will have experience of working on digital transformation and strategic change projects, responsible for the successful planning, execution, monitoring, control and closure and delivery for our Banking … Engage with business users, understand problem statement, and agree scope of engagement Interview product owners to understand as-is business processes and then develop customer-driven to-be processes Support the Business by documenting process models and identify opportunities for improvement Ability to map customer experience using ...

Responsibilities: Customer Relationship Building and Business Opportunity Development Proactively analyse key industries within the assigned country/market, identify key or potential customers, and independently map out the customers decision-making chain to uncover real needs. Engage customers using their business language to build trust, uncover product and technical … requirements, and convert those requirements into qualified sales opportunities. Drive upsell and cross-sell initiatives with existing customers, enhance their experience across service and business collaboration, accelerate cloud resource consumption. Maintain regular contact with both existing and prospective customers to stay informed of their business strategies, budget cycles, vendor ...

broader technology and business transformation. With strong backing from senior leadership, they are embedding AI across commercial and operational functions to improve customer experiences, drive efficiency and unlock new opportunities for growth. Their central AI function works across the business, giving you exposure to a wide variety of challenges … tied to a single product roadmap. Instead, you'll own a portfolio of AI opportunities, working across areas such as marketing, customer experience, pricing and commercial propositions. You will: Identify and prioritise high-value AI opportunities across the business Lead discovery, problem framing and use-case development with ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...