18 of 18 Customer Experience Jobs in the City of London

and processes across the Velonetic elective and centralised Products. This role combines technical expertise with product knowledge driving innovation, enhancing product offerings, to improve customer experience and operational efficiency. The manager will collaborate with internal teams, external partners, and key stakeholders to shape claims product strategy, implement solutions … be present in the London/Chatham office as required and to attend UK and overseas conferences and events based on business needs. Preferred Experience: London Market knowledge Claims experience - (Adjusting, Operations or Claims Products) Key Responsibilities: Product Development and Management: Support the Claims Product Managers and Head … of Products with the development and enhancement of claims products and solutions to meet customer needs and market demands. Support/manage the product lifecycle from ideation to launch, ensuring alignment with business objectives and regulatory requirements. Continuously assess and improve existing claims products to ensure competitiveness and operational More ❯

M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro … growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, our Director of Customer Success Maria and her team delight our customer base of >150 PE investors, Investments … CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to More ❯

a safety culture, empowering technicians to act, speak up, and report safety concerns or incidents. Maintain pride and accountability for service quality, completeness, and customer experience, demonstrating ownership of data center facilities. Embody the company's culture and values. Qualifications (Text Only) High school diploma, GED, or equivalent … with basic knowledge of computer hardware and components, and experience supporting IT equipment or related technology, or related experience working with technical teams. Experience in directing, supervising, or managing teams. Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft … hire/transfer and every two years. Preferred qualifications include: Associate degree in Computer Science or related field and/or equivalent work experience. Experience supporting IT equipment or related technology. Experience working in a production, mission-critical 24x7x365 data center environment. Applicable certifications such as ITIL Foundation More ❯

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

a competitive edge. Develop and execute the digital product strategy in line with business objectives and the technology roadmap. Key skills and responsibilities, Extensive experience in product management, including leadership positions Demonstrated success in bringing digital products from concept to market Proficient in managing product teams and implementing robust … product development methodologies Strong expertise in user-centered design and customer experience principles Skilled in agile development practices and leading cross-functional teams Ability to translate business strategy into product roadmaps Analytical skills with experience using data to drive product decisions Experience working with technical teams … Collaborate with business units to assess and prioritize digitization opportunities Stakeholder management and communication skills Familiarity with healthcare digital transformation trends and technologies Proven experience with SaaS and multi-platform product development Background in mobile application development and web-based solutions Understanding of data privacy regulations in healthcare Experience More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

Local London Council is seeking a skilled and proactive Test Lead to oversee all QA activities on a major Dynamics 365 Customer Service project. This critical role involves leading the testing strategy and ensuring high-quality delivery across both internal teams and an external delivery partner. The successful candidate … s internal expectations. This is an exciting opportunity to help drive quality assurance on a complex, high-profile technology programme, contributing directly to improved customer experiences and operational efficiency within the Council. Essential Skills and Experience Proven experience as a Test Lead or QA Manager in complex … digital transformation projects. Strong knowledge of Microsoft Dynamics 365 Customer Service. Experience managing User Acceptance Testing (UAT), including planning, coordination, and stakeholder engagement. Excellent communication and stakeholder management skills. Ability to work cross-functionally with both business and technical teams. A proactive and detail-oriented approach, with a More ❯

edge print and IT devices at our client's site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities: Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering … the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment. Experience and Skills Required What We Are Looking For Prior experience as an engineer specialising in MFD printers is essential. We are seeking candidates … We are a Disability Confident Committed Employer. Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and More ❯

leverage technical capabilities Developing and executing the digital product strategy in line with business objectives and the technology roadmap Key Skills and Responsibilities Extensive experience in product management, including leadership positions Proven success in bringing digital products from concept to market Proficiency in managing product teams and implementing product … development methodologies Strong user-centered design and customer experience principles Skilled in agile development and leading cross-functional teams Ability to translate business strategy into product roadmaps Data-driven decision-making skills Experience working with technical teams on complex digital solutions Identifying technology opportunities for new business … journey Collaborating with business units to assess and prioritize digitization opportunities Stakeholder management and communication skills Knowledge of healthcare digital transformation trends and technologies Experience with SaaS and multi-platform product development Background in mobile app and web-based solutions Understanding of healthcare data privacy regulations Experience with More ❯

Purpose: They are in the midst of an IT transformation and are shifting towards a product-centric operating model. As a Senior Developer with experience in Agile and DevOps working, you will be part of a dynamic development team. You will analyze, develop, troubleshoot, design, assemble, and deliver solutions … to Agile meetings throughout the development cycle. Support Data Operations solutions according to agreed service management processes. Performance Objectives: Prioritize user needs and overall customer experience when developing Data Operations solutions. Proactively identify and solve problems. Deliver high-quality data solutions with minimal defects. Prioritize work effectively to … ensure maximum value is delivered in each 'sprint.' Skills and Experience Specification: Essential: Extensive knowledge of data warehousing, including physical modeling, ETL, ELT, CDC, semantic layers, and reconciliation principles. Strong SQL knowledge. Proficient in Python, Terraform, Snowflake, and AWS. Experience in monitoring, automated testing, reporting design, and dashboarding. More ❯

scalable risk and credit decisioning . This is a core pillar of the business, powering everything from onboarding and pricing to fraud detection and customer experience. They're now hiring a dedicated Lead Product Manager to take ownership of this area and help build the company's next-generation … and scaling fast - sustainable business model, clear product-market fit, and strong investor backing What we're looking for: ️ 5+ years of Product Management experience ️ Experience in risk, credit, fraud , or other fintech infrastructure domains ️ Fluent in backend systems & confident working closely with engineers and data scientists ️ Strong More ❯

and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,…) Basic understanding of network Firewall/Routers/Switches. More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,…) Basic understanding of network Firewall/Routers/Switches. More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,…) Basic understanding of network Firewall/Routers/Switches. More ❯

Must have Insurance experience to be considered for this role* Job Role: Head of Relationship Management & Client Services Location: London, Hybrid (Minimum 2 days in the office, TuesdayThursday) Salary: Up to £130k + Bonus Department: Client Services Report to: Chief Commercial Officer About the Company Our client is a … Series C funding , and are trusted by major insurance leaders worldwide. With 240+ employees across the UK, Europe, and the US, they combine collaboration, customer focus, and integrity to deliver market-leading treasury solutions ensuring funds are always in the right place, at the right time. Now, theyre scaling … fast and looking for top talent to join the journey. The Role As Head of Relationship Management & Client Services, youll lead customer-facing teams and strengthen relationships with clients to drive retention and growth. Key Responsibilities: Lead and manage the Relationship Management & Client Services teams to ensure high performance More ❯

Technology team. The Role You'll be instrumental in delivering a next-generation global payments platform, supporting pre-paid card services and enhancing the customer experience. Working closely with Product Owners, developers, and cross-functional teams, you'll translate business needs into actionable deliverables and help optimise and automate … including stand-ups, sprint planning, reviews, and retrospectives Assist with user acceptance testing and drive operational excellence across squads What We're Looking For: Experience as a Business Analyst within fintech, payments, or a fast-paced tech environment Strong understanding of payment lifecycles - authorisation, settlement, reconciliation, fraud monitoring Confident … communicator with excellent analytical and problem-solving skills Experience working in Agile/Scrum teams, defining user stories, and managing delivery A proactive mindset with a passion for process improvement and collaboration Package & Benefits: Permanent role £60,000-£65,000 base salary 10% annual bonus Hybrid working: 2 days More ❯

to the second line team. Everything works through a structured ticketing system, and because they operate a traditional retained-services model (charging per user), customer service is key. Working hours will be either 8:00-4:30 or 9:30-6:00, and while the company provides 24/… model - three days in, two from home. What Skills Will You Have? Ideally, you'll have around a year of hands-on IT support experience under your belt. Maybe it was through an MSP, maybe in-house - either way, you know how to triage issues quickly and take ownership … of the customer experience. You'll need solid communication skills, strong troubleshooting instincts, and a real appetite to learn. This team thrives on accountability, clear processes, and helping each other level up, so if you're ambitious and collaborative, you'll fit right in. What Is On Offer? Alongside More ❯