1 to 25 of 541 Customer Experience Jobs in England

millions of customers browse, discover, purchase, and engage online. THE TEAM You'll join the Customer Experience team, reporting into a Director who leads global and regional CX strategy. The team partners closely with Product, Technology, UX, Trading, and Analytics to identify friction, define improvements, and deliver best-in-class digital journeys. You will lead two experienced managers … post-launch validation - partnering with Tech, Product, UX, and global/regional stakeholders to bring enhancements to life. Key responsibilities include: Customer Journey & Optimisation Own end-to-end CX for selected digital product areas. Identify friction points and champion solutions with Product/Tech teams. Ensure site functionality, features, and promotional components perform as intended. Represent the business throughout … to drive a structured optimisation roadmap. Leadership & Collaboration Manage and develop two managers plus their supporting teams. Confidently challenge and influence senior stakeholders at global and regional levels. Align CX efforts with Product, Trading, UX, CI/Analytics, and other cross-functional groups. SKILLS & EXPERIENCE REQUIRED Strong digital or ecommerce background Proven experience delivering journey improvements, A/ More ❯

A, regardless of their background. We're on a mission to create the most effective learning experiences in the world, and distribute access to everyone. About the role Our Customer Experience team plays a vital role in our success, representing our students and ensuring we deliver world-class service at scale. We're a small, fast-growing team … at an exciting stage of our journey, and we're looking for dedicated freelance Customer Service Specialists to join us. You'll work closely with our core team of four, supporting all customer service tasks and initiatives across students, parents, teachers, and schools. You'll also help our wider team of 40 Tutors deliver the best possible learning … experience. This role offers a unique opportunity to gain hands-on experience across every part of the Customer Experience department while collaborating with teams in Engineering, Content, and Learning. You'll also be involved in AI initiatives, helping improve our AI communications, manage knowledge bases, and ensure our technology continues to deliver outstanding support. It's an More ❯

Experienced Software Customer Service Specialist (SaaS) About the Role: We're looking for an Experienced Software Customer Service Specialist to deliver outstanding support to our fast-growing customer base across the UK's field service and trade industries. You will be the person customers rely on for clear answers, practical guidance, and a friendly, solution-focused experience. … This role is ideal for someone who has spent a few years in customer service or customer support — especially within a software or technical environment — and is now ready to take on more responsibility, handle more complex enquiries, and contribute to improving how we support our users. About Us: We are the UK's leading SaaS platform for … Field Service and Trade companies, helping thousands of businesses manage scheduling, compliance certificates, service reminders, invoices, quotes, and more. Our support team sits at the heart of the customer experience — ensuring users feel confident, supported, and set up for success. You'll collaborate closely with product, engineering, sales, and customer success to share insights, flag recurring issues More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

Customer Communications Testing Analyst Location: Nationwide/Hybrid (closest office location) Contract: Full Time, Permanent, 37.5 hours per week Salary: Competitive with excellent benefits package About Us At Markerstudy Insurance we are passionate about delivering outstanding customer experiences. With a strong reputation in the insurance industry we put our customers at the heart of everything we do. Our … is to ensure every interaction is clear, accurate and supportive, and we are looking for someone who shares that vision. The Role We are seeking a detail driven and customer focused Customer Communications Testing Analyst to join our team. You will be responsible for testing and validating customer communications across multiple channels, ensuring messages are clear, accurate … compliant and aligned with our brand values. This is a fantastic opportunity for someone from a customer experience background who has hands on experience in testing and supporting change activity, with a passion for making a positive impact on how we connect with our customers. Key Responsibilities • Test and review customer communications including letters, emails, SMS More ❯

Business Development Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for an ambitious and commercially driven Business Development Manager to join our team in Bracknell. If you thrive on building relationships, closing complex sales … and driving growth in a fast-paced environment, we'd love to hear from you. What we are looking for... We're seeking a motivated sales professional with proven experience in B2B account development and closing new business. You'll take ownership of the full sales cycle—prospecting, qualifying, and closing opportunities—while building long-term customer relationships … Experience selling into specific verticals such as utilities or healthcare is desirable About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers More ❯

is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio is more than just a tech company-we are a global leader that … is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Customer Success Manager, EMEA to join our growing Customer Success team in EMEA. This role will be based in the Greater London area on a remote basis with a requirement for regular travel … Clio. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers' businesses. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed's friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care Representative Bath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you'll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you'll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

of go-to-market strategy, translating product innovation into campaigns, content, and sales enablement tools that accelerate growth across enterprise markets. You’ll partner closely with Product, Sales and Customer Experience teams to define positioning, craft stories that resonate with decision-makers, and ensure every launch lands with commercial impact. Package & Benefits £35,000 - £45,000 basic salary … and fast-moving team environment Key Responsibilities Product Positioning & Messaging Define and maintain compelling value propositions tailored to each target industry. Ensure consistent messaging across website, campaigns, sales, and customer communications. Go-to-Market Strategy Own go … to-market (GTM) plans and future product or feature launches. Create launch toolkits for Sales and Customer Experience - including playbooks, FAQs, battle cards, and case studies. Sales & CX Enablement Deliver training and collateral to help teams pitch effectively and drive adoption. Collaborate with Customer experience to gather customer feedback and inform product improvement. Customer More ❯

Customer Selections and Analytics Team Lead Location: Midlands – Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

satellite offices throughout the UK, we're transforming how the public sector delivers services. About the Role We are seeking an experienced Account Manager to nurture and develop existing customer relationships across local government and higher/further education sectors. This role combines strategic account management with commercial awareness to maximise customer value and identify organic growth opportunities … within our established client base. Working closely with our Customer Success Manager and delivery teams, you'll serve as the primary commercial relationship owner, ensuring exceptional customer experience while developing comprehensive account strategies that drive sustainable business growth. Key Responsibilities The Account Manager is responsible for managing and developing existing customer accounts within ICS.AI's portfolio … serving as the single point of commercial contact for all account-related activities. This role focuses on protecting recurring revenues (licence renewals), drive consulting revenue growth through deepening customer relationships and identifying opportunities for growth and manage commercial efficiency by coordinating commercial aspects of service delivery. Working collaboratively with the Customer Success Manager, delivery teams, and partner organisations More ❯

Job Title: Lead Customer Journey Manager (Business Analyst) Location: Leeds (Hybrid - 2 days in the office per week) Rate: Up to £600 per day (Umbrella) Contract Duration: 6 months with potential for extension Join Our Change Delivery Team! Are you ready to make a significant impact in the world of customer experience? An exciting opportunity awaits you … as a Customer Journey Manager within our Modern Workplace Platform! If you're passionate about enhancing user experiences and driving continuous improvement, we want to hear from you! About Us: Our Modern Workplace is at the forefront of providing cutting-edge tools and technology to our colleagues. We pride ourselves on understanding their unique needs, ensuring we deliver a … first-class user experience and IT support. As part of our Change Delivery Team, you will play a pivotal role in shaping the customer journey and ensuring that our colleagues have the best experience possible. What You'll Do: As the Lead Customer Journey Manager, your responsibilities will include: Understanding Customer Journeys: Dive deep into More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Location: UK - Hatfield | Job-ID: 215014 | Contract type: Standard | Business Unit: Inside Sales Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales … for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you … will be responsible for delivering a great Customer experience from pre-sales (quoting stage) all the way through to delivery and where necessary overseeing any issues with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the More ❯

Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after training £25,396.80 per annum Join Apogee as a key part of our customer and field operations team. In this role, youll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. … ensuring all interactions comply with company policies and service standards. If youre organised, proactive, and enjoy helping both customers and colleagues succeed, this is the role for you. As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. You will act as the … first point of contact for our customers. You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field service activities, ensuring that work orders and tasks are assigned to field engineers in a timely and effective manner, and providing support to enhance the overall customer experience This role involves close communication with field engineers More ❯

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management—preferably within Cyber Security. This role … is crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. Requirements A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service … lifecycle, promoting growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities: Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services More ❯

Product Owner - Onboarding and Customer Experience Sheffield - 3 Days on-site £500-600p/d Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. … Confident, Dedicated, Responsible, Genuine. We are seeking a strategic and visionary Product Owner to lead the evolution of our Wholesale Digital Channels, with a strong focus on onboarding and customer experience optimisation. This role is pivotal in shaping digital product ownership, driving data-led decisions, and enhancing business propositions across our client services. Key Responsibilities: Lead the design … and execution of digital strategies for Wholesale Digital Channels. Own and deliver the OBKYC New To Bank roadmap. Develop and implement the Client Services roadmap to expand customer channel options. Create cost-effective, scalable components aligned with our micro-component strategy. Drive digital design and delivery across end-to-end customer journeys. Conduct user research, analyze market trends More ❯

Description Motability Operations are currently recruiting for Application Experience Specialist to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. … come along to our Bristol office to complete an assessment. This would involve a competency based interview and a further two role play exercises with one of the Application Experience Specialist Managers.. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre … your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience. As you will be communicating with a range of customers More ❯