1 to 25 of 6,816 Customer Experience Jobs in England

mitigating any detrimental impact and looking for opportunities to improve the experience for our customers The role of the Customer Experience (CX) Design Analyst will be to work closely with different teams across the programme to facilitate workshops and document customer journeys that are informed by … how customers navigate the transition period between operating models. Other responsibilities will include: Collaborating across multiple teams and keeping different stakeholders engaged on how CX is being embedded and considered throughout the programme activity, inputting into design decisions from a documentation perspective where necessary. Leverage business intelligence tools (Power BI … Tableau, Excel) to build and maintain CX dashboards and reporting pipelines. Use tools like Miro, Lucidchart, or Figma to create service design artifacts that bridge the gap between insights and action. Analysing customer service data (NPS, CSAT, call recordings, chat logs, surveys and other data) to identify friction points More ❯

Job Title: Customer Experience Lead Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Head of Commercial & Strategy About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our … Marketing) to ensure a seamless, customer-centric approach across the business What we're looking for Essential Proven experience in a senior CX role, with expertise in scaling and managing high-performing teams in a high growth B2B SaaS environment You've dealt with complex customer challenges … fluid environment Proactive problem solver with a data driven approach to performance improvements Desirable Experience in hiring and managing internationally Experience scaling CX operations from early stage start-up to growth-stage What we offer Benefits NEST pension scheme Season ticket loan scheme Employee assistance programme Private medical More ❯

include prominent organizations such as IMDA, J.P. Morgan, National University of Singapore, Prudential and various government agencies. Your Role: The Customer Experience (CX) Director will play a pivotal role in growing our Customer Experience (CX) business through the sale and delivery of CX services powered by … Salesforce, Sitecore, and Sitefinity. This role will lead the strategy, training, and implementation of CX solutions for clients, demonstrating how these platforms can transform client engagement, retention, and digital experiences. The CX Director will work closely with our UX, Technology, and Strategic Planning teams to identify client needs, craft tailored … CX solutions, and drive client satisfaction and revenue growth. Key Responsibilities: Business Growth Develop and execute strategies to achieve an additional $1 million in annual revenue Expand our CX offerings in Salesforce, Sitecore, and Sitefinity Identify and pursue new business opportunities in building customer's digital touchpoints and web More ❯

Customer Experience Coordinator (German speaking) Northampton Permanent Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the … for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the … business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to More ❯

Senior Customer Experience Manager, EU AMZL Concessions DESCRIPTION Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris Are you passionate about improving the customer experience? Do you strive … manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services. As Senior CX Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational … monthly action plans to deliver programs as per roadmap. Data Analysis: Identify and analyse data to isolate issues, develop solutions and prioritize opportunities for CX improvements. BASIC QUALIFICATIONS Bachelor's Degree Experience managing complex, cross-functional projects Demonstrated experience developing and implementing operational processes that improved customer More ❯

Senior Customer Experience Manager, EU AMZL Concessions Job ID: Amazon UK Services Ltd. Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris Are you passionate about improving the customer … manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services. As Senior CX Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational … weekly and monthly action plans to deliver programs as per roadmap. • Identify and analyse data to isolate issues, develop solutions and prioritize opportunities for CX improvements. BASIC QUALIFICATIONS • Bachelor's Degree • Experience managing complex, cross-functional projects • Demonstrated experience developing and implementing operational processes that improved customer More ❯

Business Intelligence Engineer II, Delivery Experience The Amazon Delivery and Shopping Experience Product Team is looking for talented Business Intelligence Engineers (BIE) who develop solutions to better optimize customer experience and shopping experience by disproportionately improving discoverability and speed. As part of Amazon's DEX … team, our team members have the opportunity to be at the forefront of DEX product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long … Amazon's strategic needs. A day in the life • Perform complex data analysis (correlations, regressions, simulations, optimization, etc.) and identify improvement opportunities on key customer experience metrics (sales, speed perception, Prime benefits, reduce ship costs, etc.). • Own end-to-end program management. You will not only develop More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a … pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup More ❯

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

reducing its access to the not-so-good customers, and make it an overall more sustainable business lever for Amazon. We work on improving Customer experience and sustainability for POD - across onsite availability and experience, post-order payment experience, doorstep experience, refund experience and … managing overall instrument P&L. This role will own the program management for two key areas of POD - Onsite experience and Cost to Serve and sustainability. In onsite experience, we decide how to improve the base of customers to whom we offer POD, and whom we do not … teams to conceptualize, execute, track and report progress on the program interventions - including Machine Learning, Cost of Business Waste, Finance, Last Mile Operations, Shopping Experience and Technology. Key job responsibilities Design and drive end-to-end high impact and high visibility programs that impact pricing and thereby customer More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

service. We are always looking for exceptional talent to join us on the journey! Role Purpose The Head of Customer Experience (CX) will lead the design and execution of Nuvei's customer-centric strategy to drive enterprise customer satisfaction, retention, and revenue growth. This role … focuses on embedding CX excellence across all touchpoints and ensuring Nuvei delivers world-class experiences to both enterprise & SMB clients. This leadership role will shape how Nuvei delivers exceptional experiences to enterprise clients while driving improvements that also benefit SMB customers. By aligning cross-functional teams and leveraging Voice of … Customer data, the Global Head of CX will ensure that customer needs remain at the forefront of Nuvei's growth strategy. Key Accountabilities 1. Global CX Strategy Development Develop and execute a comprehensive CX strategy aligned with Nuvei's strategic goals, focusing on both enterprise and SMB customers. More ❯

on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. What You'll Do: Drive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value … and ensure high renewal rates. The Customer Experience Solutions Specialist provides clients with in-depth knowledge of solutions and business processes by presenting a compelling vision of … the future with SAP Customer Experience and partner solutions. The ideal candidate will possess strong presentation skills, a deep understanding of the CX/CRM market, and the ability to engage with stakeholders at all levels. The individual will act as a subject matter expert on SAP Customer More ❯

You will need to login before you can apply for a job. Product & Customer Insights Manager, Customer Experience and Business Trends DESCRIPTION Amazon is looking for a Product & Customer Insights Manager to join our team. As a Product & Customer Insights Manager, you will be responsible … to identify potential business, operational, and technical changes or investment areas that significantly impact business performance. You will develop studies that drive process efficiency, customer experience, and innovative technology. You will partner with business leaders in developing metrics and programs and follow-up on actionable findings. You will … industry trends - Perform in-depth analysis of financial and other business performance data, marketplace trends and competitive forces to understand financial, business, operational, or customer implications - Translate complex or ambiguous business problem statements into analysis requirements, design custom financial and strategic studies - Own and execute end-to-end analysis More ❯

Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience Job ID: Amazon UK Services Ltd. - A10 Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of … the next generation of world-class technology systems inside our fulfillment centers in Europe. In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle … develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP More ❯

We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 -months) with Samsung. The role would be based at the Samsung EU HQ offices in Chertsey. Why Join Our Team? This exciting role is part of a team that shapes … and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver … driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and More ❯

develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP … solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up … and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions, and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification, beginning at the earliest stages of one's lifecycle to represent More ❯