companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customerexperience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customerexperience across our suite of products. Reporting to the VP of Customer Engagement More ❯
development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customerexperience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customerexperience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯
development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customerexperience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customerexperience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯
development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customerexperience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customerexperience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯
development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customerexperience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customerexperience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯
We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 -months) with Samsung. The role would be based at the Samsung EU HQ offices in Chertsey. Why Join Our Team? This exciting role is part of a team that shapes … and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (CustomerExperience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver … driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and More ❯
Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and non-airline partners) to understand and shape the overall CX and service design for Avios customers Oversight of our customerexperience and design output across product, ensuring our products come together within and … across channels to create an impactful experience for our customers, and ultimately meet partner and business goals Accountable for setting CX standards, communicating and driving performance against these Powering the development of our UX Research, UX Ops and Content strategies, capability and team growth, in line with our wider … CX vision and strategy What we need from you ? You're an experienced creative leader, ideally with a background in UX design and some experience across research, Design Ops and content. We're happy if this is gained in-house or within a consultancy You can demonstrate your passion More ❯
We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 -months) with Samsung. The role would be based at the Samsung EU HQ offices in Chertsey. Why Join Our Team? This exciting role is part of a team that shapes … and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (CustomerExperience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver … driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and More ❯
We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 -months) with Samsung. The role would be based at the Samsung EU HQ offices in Chertsey. Why Join Our Team? This exciting role is part of a team that shapes … and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (CustomerExperience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver … driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯
track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customerexperience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of CustomerExperience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯