1 to 25 of 718 Customer Experience Jobs in England

Generation, one of Europe’s largest renewable energy investors, and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. … the chargers work - our network currently has a 99.6% uptime/availability record. Our employee owned business is built on commitment, trust and brilliant customer service. We love working with local people and are passionate about making a positive contribution to the communities we serve. Job Profile We are … seeking an innovative and passionate Director of Customer Experience to lead our efforts in delivering unparalleled service and experiences to our customers. This role demands a leader who obsesses over every aspect of the customer journey, from the moment they consider using our charging stations to the more »

Customer Experience Officer Hours per week : Full Time – 37.5hrs Schedule: 9am - 5pm (2 evening shifts per week required) Type of Contract: Permanent Salary : £25,019.32 Location : Felsted, Essex We have an exciting opportunity for you to join our growing team as a Customer Experience Officer. You … part of an innovative and dedicated team within a market-leading, growing and successful organisation! We offer fantastic benefits in return for becoming a Customer Experience Officer: 25 days annual leave + Bank Holidays on appointment (rising with length of service) pro-rated for part-time Paid Birthday … Flexitime and Hybrid work pattern Health cash plan Bluecrest Health Assessments Schroder Financial Planning Competitive pension About the role: As a Local Hospice Lottery Customer Experience Officer, you will be responsible for making outgoing telephone calls, receiving incoming enquiries via phone and email, preparing membership packs for posting more »

Role: Head of Customer Experience (CX) with UX Responsibilities Client: Financial services Type of role: Permanent Location: London - Hybrid Salary: up to £200k total comp Position Summary Reporting to the Chief Product Officer, the Head of CX is a senior role tasked with leading the company's customer … in the financial sector and familiarity with Product Led Growth (PLG) strategies will be highly valued. Key Responsibilities Develop and execute a comprehensive CX strategy that includes significant UX design responsibilities, ensuring a seamless, engaging user interface and overall customer journey. Drive customer engagement at every level … across the customer journey, implementing improvements to boost satisfaction, loyalty, and advocacy. Collaborate with product management, development, marketing, and sales teams to integrate CX and UX insights into product development and marketing strategies. Establish and monitor CX and UX KPIs, leveraging data to drive decisions and continuous improvement initiatives. more »

My dynamic Client are dedicated to delivering exceptional customer experiences. They pride themselves on innovation, integrity, and a commitment to exceeding customer expectations. As they continue to grow, they are seeking a talented and motivated Customer Experience Analyst to join their team. Position Overview: As a … Customer Experience Analyst, you will play a critical role in shaping the understanding of customer interactions and driving improvements across all touchpoints. You will be responsible for analysing customer data, identifying trends, and providing actionable insights to enhance the overall customer experience. This role offers … an exciting opportunity to collaborate cross-functionally, leverage data-driven strategies, and make a significant impact on customer satisfaction and loyalty. Key Responsibilities: Conduct in-depth analysis of customer feedback, survey data, and operational metrics to identify key drivers of customer satisfaction and loyalty. Utilize advanced analytics more »

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … invest for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product more »

Customer Experience Manager - Customer Service Centre Newcastle upon Tyne, hybrid working x 2 days office based and x 3 working from home Permanent, Full Time (37.5 hpw) Salarycirca: £32,000 pa negotiable depending on skills & experience, with brilliant benefits, including a Health Cash Plan! As the … ways we interact with our customers sounds cool, right? We want customers who contact our omni-channel call centre to have a truly brilliant customer experience. We want our processes to be seamless, our technology to be top notch and to collaborate with our customers and key stakeholders across … of Home Group. We want an energised, innovative, and skilled change professional to join us to deliver our aspirational plans. Typical day as a Customer Experience Manager Support the customer service centre to deliver a quality service for our customers Work closely with our Management Team to more »

providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job Summary Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacity … management, consistent response/structures, and streamlined support Responsibilities Data center operations Drive strategic planning and priorities for datacenter Customer and Facilities Management operations Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity , availability, budget) Oversee on the ground incident response, problem resolution, and change management … to support Equinix customer experience Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination Establish and track safety measures to ensure safety of frontline resources Ensure consistent Customer, vendor and staff experience and on-the-ground response more »

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. Role The … role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding the … extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement Training Working more »

winning ecommerce tech business in Manchester. The global business is one of the fastest growing in their specialist field and are now recruiting a Customer Research & Insight Manager to join the entrepreneurial team. The business has an excellent culture with a start-up feel and are looking for a … business and team are expanding, leaving lots of opportunity to learn, grow and develop. If you get excited by data, insights and driving the customer experience – this could be the dream opportunity for you! Role & Responsibilities: Take ownership of market research and customer experience agenda, by … actionable recommendations to drive improvements Provide up to date market and competitor analysis Sills & Experience: Experience working in a Market Research or CX role Ability to work with large quantities of data, and convert in to actionable insights Have experience working with qualitative and quantitative research techniques more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

and lead the Mobile operational strategy for Superdrug Mobile Define and deliver the operational plans to deliver target revenues Define and deliver an excellent customer experience across all operational touch points Ensure that Superdrug Mobile delivers the maximum commercial benefit from the available budgets Manage the vendor relationships … opportunities to constantly innovate and improve the services we offer customers Accountable for all operational processes and training in all touch points (stores, online, customer care) Understand and manage all of the regulatory requirements of the mobile operation and work with mobile network and internal legal advisors to keep … abreast of the latest developments and requirements Cultivate innovative customer centric ideas and behaviours within the Superdrug Mobile teams Ensure the highest standards across all areas of the Mobile offer and work with internal and external stakeholders to continually improve the service Operations Responsible for defining and delivering the more »

are seeking an Offer Project Quality Leader to develop the team accountability and, as every team member is responsible for the Excellence of the Customer Experience, Quality, Reliability and Safety activities. Manage the Issue to Prevention actions prioritized by the League and bring manufacturing stop or derogation proposals. … the end-to-end understanding of customer requirements for your team and as quality expert you translate Quality and Customer Experience (CX) requirements into Critical to Quality (CTQ) to allow the team to meet customer promises. As a coach and quality expert, you participate to the … definition of Done to reach Customer promises. You ensure that risks are identified, shared and actions are done to mitigate them: You Support the Product Owner to capture Customer needs to feed Application & Mission Profile (i.e., Application FMEA) You Support Design & Industrialization to reach Robustness & Reliability goals (i.e. more »

us on this thrilling mission. Are you ready to be part of something extraordinary? What you’ll Do We are currently looking for a Customer Success Manager with a successful track record of account management and understanding of the media/creative agency industry within healthcare to join the … team! You will be responsible for maintaining ongoing customer relationships and networking, successful implementation , campaign renewals and feature upsell , contributing to sales , onboarding , training clients, minimising churn and ensuring timely and profitable results for both our customers and Doceree. As a technically savvy young professional with a strong drive … for results, you will be able to provide insights on client-to-business interactions, improve customer experience through product support, handling customer complaints and requests. Own client relationship management to drive measurable financial and strategic results for our clients ( pharma brands, media/creative agencies , and enterprise more »

by offering innovative solutions in e-commerce, digital marketing, and technology consulting. Job Description SQLI UK & ME is seeking an experienced and results-driven CX Lead/Account Director with expertise in Customer Experience (CX) to lead and manage our CX-focused client projects and accounts. The CX … Lead will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, and creating and managing CX initiatives that deliver value and enhance customer experiences across research, UX, UI, Content and Strategy. Key Responsibilities: Client Relationship Management : Build and maintain strong, long-lasting relationships with key client … Act as the primary point of contact for client inquiries, issues, and escalations. Collaborate closely with clients to understand their business goals, challenges, and CX needs. CX Strategy and Consultation: Work closely with clients to develop and execute CX strategies aligned with their business objectives. Provide expert guidance on best more »

Job title: Business Analyst (Digital Marketing & Customer Experience) Industry: Travel & Technology Location: London (hybrid, in the office 2/3 days a week) Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with … a portfolio of 30 esteemed brands, spanning across 70 countries worldwide. As they continue to invest in enhancing their customer experience and refining their operational systems, we're seeking a talented Business Analyst to join the team. As a Business Analyst, you'll play a crucial role in … understanding and addressing business needs by leveraging technology solutions. Your responsibilities will include refining customer service, supporting business growth, and improving operational efficiency. You'll be encouraged to actively engage with stakeholders to identify true business requirements and ensure successful implementation of solutions. Collaboration with diverse teams across the more »

and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customer experience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customer experience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customer experience/user experience that lead to conversion and a more »

and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customer experience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customer experience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customer experience/user experience that lead to conversion and a more »

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview: Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

We are recruiting a Principal Customer Strategy Consultant for our client, a revolutionary customer strategy, customer growth and insights boutique consultancy, underpinned by a unique AI analytics technology and data platform. The role: Reporting to the Head of Consulting you will work closely with senior stakeholders to … Deliver customer experience insights and strategic customer growth opportunities for clients, typically with CMO and CCO stakeholders Play a key role in pitches and proposals and develop key consulting led relationships Help to define and deliver the clients’ customer experience, retention and growth strategies Define … data for clients Provide key support to the Head of Consulting in leading and growing the practice. You will have: Clear “big” data analytics experience and will be technology savvy Customer growth strategy experience Recently employed as a management consultant or customer strategy consultant in a more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »