126 to 150 of 469 Customer Insight Jobs in London

leadership for the app, translating company and digital priorities into a measurable roadmap with well‐framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product … Engineering and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care and other Product Managers to deliver coherent app experiences and make informed trade‐offs. As maternity cover, you will provide continuity ...

Senior Manager, Customer Success Management Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred … ground to the cloud. Our goal is to help organizations understand their assets, manage risk, and stay protected in real time. As Senior Manager, Customer Success , you will lead a team of Customer Success Managers who partner with customers to help them achieve meaningful business outcomes through ...

HeliosX Group is seeking a Customer Insight Specialist to enhance customer experience insights. This role involves managing CX analytics, translating customer feedback into actionable strategies, and using AI to identify emerging trends. The ideal candidate will have at least 3 years of experience in customer ...

priorities, manage trade-offs, and ensure the tribe is set up to succeed. This role requires a blend of strategic thinking, deep market and customer understanding, and strong leadership. It reports to a Product Director or Senior Director. Responsibilities: Strategy and vision: Develop and communicate the product strategy … your tribe, aligned with company and platform goals. Lead market, customer, competitor and technology analysis to identify opportunities, risks and strategic bets for the tribe. Build alignment and secure buy-in for the tribe's strategy and roadmap with stakeholders and senior leaders, clearly presenting trade-offs on behalf ...

product management Partner with Product Managers, Product Owners, Engineering, Design, and business stakeholders - internally and across our client engagements - to define clear product outcomes, customer value measures, and success metrics that shift the focus from output to impact. Strengthen product discovery and validation Coach teams in customer-centric … business outcomes. Facilitate strategic prioritization Guide leadership teams through product planning, roadmap development, investment trade-offs, dependency management, and prioritization discussions grounded in customer and business value. Use data to improve product decisions Leverage customer, operational, financial, and product performance metrics to identify opportunities, validate investments, and continuously ...

quality of product decisions across Wise Platform. Your mission: Set a clear product direction. Develop a compelling vision for your area, grounded in customer needs, partner insight and data. Translate it into a focused roadmap, with clear objectives and a considered view of what to build, improve … infrastructure and constraints. Work with Sales and Delivery to identify patterns across opportunities and turn those insights into product decisions. Make difficult choices. Balance customer value and commercial opportunity with technical complexity, regulatory requirements, risk and operational impact. Explain your decisions clearly and help teams move forward when priorities ...

data drives world-class marketing at London Business School? The Role As Head of Marketing Analytics & Data, you will lead how data and insight shape marketing strategy and investment decisions. You’ll drive analytics through advanced modelling, experimentation, and customer insight to improve effectiveness and deliver commercial … lead through change. You will also help evolve marketing analytics at LBS, exploring AI and machine learning to keep pace with technology and customer behaviour. Main Responsibilities Well defined, clearly communicated and executed strategies and/or plans for areas of work Smooth operation of reporting cycle ...

industrial customers. You will own the end-to-end product lifecycle, from discovery to adoption to scale, acting as the strategic bridge between customer needs, engineering execution, and commercial outcomes. Leading with a start-up mindset, you will set vision and direction, validate with customers and industry stakeholders, prioritize … with IFS's AI-first strategy. Core ResponsibilitiesProduct Strategy & VisionDefine and execute a clear product vision and roadmap aligned with company strategy and measurable customer outcomes. Identify high-impact opportunities through market, customer, competitive, and industry analysis. Build strong investment cases focused on value creation, adoption, scalability ...

structured pipeline using CRM data and market intelligence. Turn inbound and referral leads into qualified opportunities, fast. Winning TrustGet under the skin of a customer's business — their challenges, goals, and pressures. Build the kind of rapport that turns a first call into a long-term partnership. Bring consultative … signed agreement and onboarding. Keep every contract accurate and fully compliant with internal processes. Apply sharp, strategic sales thinking to lift conversion and customer value. Knowing the ProductMaster Teya's full product and service range. Position the right solution for the right customer, backed by market insight. Feed ...

Legal Engineer, you will act as the bridge between our client technology and the legal professionals who use it every day. Working alongside Customer Success and Account Management, you will lead workflow discovery sessions, design and implement AI-enabled solutions, and help customers realise measurable improvements in efficiency, quality … legal processes, identify pain points and define opportunities for AI-enabled improvement. Design, configure and deploy AI-enabled workflows and skills that align with customer processes and business objectives. Deliver targeted onboarding, enablement and adoption sessions tailored to different user groups and practice areas. Work alongside Customer Success ...

belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Our Customer Insights Team are a critical enabler in Ralph Lauren's customer centric focus and strategic business growth. We are seeking a Customer Insights Manager who partners with all direct-to-consumer teams and external partners to identify and elevate invaluable customer insights. Reporting in to the Senior Manager of Customer Insights, you will be responsible for supporting the team in delivering customer insights and analytics projects - fueling customer ...

product management Partner with Product Managers, Product Owners, Engineering, Design, and business stakeholders — internally and across our client engagements — to define clear product outcomes, customer value measures, and success metrics that shift the focus from output to impact. Strengthen product discovery and validation Coach teams in customer-centric … business outcomes. Facilitate strategic prioritization Guide leadership teams through product planning, roadmap development, investment trade-offs, dependency management, and prioritization discussions grounded in customer and business value. Use data to improve product decisions Leverage customer, operational, financial, and product performance metrics to identify opportunities, validate investments, and continuously ...

squads that operate independently but are aligned to the same goals and ways of working. We recognise that different drives guide our roadmaps from customer needs to commercial strategy to regulatory change, and managing those dependencies is best achieved through aligned team decisions. We make customer success everyone … fintech industry really fast. And really often. We build our product and tech function with focus on: Understanding Kinsworth, the industry needs and customer use cases Quality is at the heart of everything we do and not just a gate in a process Leading product roadmaps, planning and establishing ...

largest specialist distributor of premium frozen bakery products operating in the UK with a rich history underpinned by a focus on innovation and customer service. Established in London over 35 years ago, primarily focused on the foodservice sector, with notable success in retail, leveraging its established strategic supplier network … with a commercial analysis element and potential contributions to the product onboarding journey. It will continue to support elements of the end-to-end Customer Journey, helping to turn data into insight through credit analysis, reporting, process improvement and data management. You will work closely with Sales ...

platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth. Curinos operates under a remote/hybrid modality and has office locations in New York, Chicago, Boston, Toronto … Curinos’ proprietary digital experience benchmarking and research products, which help financial services clients understand how their digital platforms compare with peers and fintechs across customer journeys, features and functionality. Working with leading financial institutions, you will evaluate digital experiences, identify emerging trends and translate evidence into strategic insight ...

experienced Product Manager who enjoys working collaboratively with multidisciplinary teams to define product strategy, shape roadmaps, and deliver successful digital solutions. You are customer-focused, commercially aware, and thrive in Agile environments. You are confident engaging with stakeholders at all levels, making informed decisions based on user needs, business … clear product vision and strategy aligned with user and client business objectives. Developing, maintaining and prioritising the product roadmap to maximise business and customer value. Managing and prioritising the product backlog, ensuring work is clearly defined and understood by delivery teams. Working closely with Business Analysts, User Researchers ...

experienced Product Manager who enjoys working collaboratively with multidisciplinary teams to define product strategy, shape roadmaps, and deliver successful digital solutions. You are customer-focused, commercially aware, and thrive in Agile environments. You are confident engaging with stakeholders at all levels, making informed decisions based on user needs, business … clear product vision and strategy aligned with user and client business objectives. Developing, maintaining and prioritising the product roadmap to maximise business and customer value. Managing and prioritising the product backlog, ensuring work is clearly defined and understood by delivery teams. Working closely with Business Analysts, User Researchers ...

partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next … unattended environments, with petroleum retail experience considered a strong advantage. Reporting to the Vice President of Hardware Product Management, you will evaluate market opportunities, customer needs, regulatory requirements, and technology trends to guide product investments from concept through launch and long‐term lifecycle management. Working closely with engineering, industrial ...

Customer Analytics Manager | Fashion Retail | London (Hybrid) | 12-Month FTC | Up to £70k We're working with a leading British fashion retailer with a large store network, a major online presence and millions of active customers. They're looking to hire a Customer Analytics Manager … month fixed-term contract. This is a great opportunity for an experienced customer analytics professional to lead a team that has changed how the wider business uses customer data, helping teams such as finance and brand marketing make better customer decisions every day. The role will involve ...

Operations. This is a high‐impact, high‐ownership role: you’ll combine sharp strategic thinking with hands‐on execution, bringing deep local market insight and broad channel expertise to acquire customers, improve conversion and accelerate revenue growth. It’s fast‐paced, opportunity‐rich, and ideal for someone who loves … regions and use cases. Partner with Product, Pricing and Operations to ensure strong product‐market fit and a compelling, localised proposition. Champion the French customer - Be the voice of the French customer across the business. Ground decisions in clear customer insight and ensure every touchpoint, marketing ...

Kate, our Co-founder and CEO, you'll own our growth strategy and work with the founders and leaders across sales, product and customer success to translate it into a clear go-to-market plan. That means making choices about which customers and use cases to prioritise, what makes … proposition compelling, and where we invest time and money. Your remit spans the customer journey, from awareness and demand through to conversion, adoption and expansion. You'll own growth's contribution to qualified pipeline and revenue, and work with the relevant teams to address the biggest barriers to growth ...

join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

industry transformation. What you’ll do: Provide strategic leadership for Elexon’s end-to-end Service Operations function, ensuring technology services are reliable, resilient, customer-focused and aligned with business priorities. Lead the design and delivery of the Service Operations target operating model, supporting organisational change, supplier insourcing … governance, escalation and regulatory reporting. Own the multi-year investment case for Service Operations, including budgets, resource planning and technology investment. Champion operational excellence, customer experience and digital innovation, using insight and continual improvement to deliver measurable and sustainable change. Play a key strategic role across the Operations ...

role is home based, but will be expected to travel to NEC offices (Chippenham, London, Hemel Hempstead will be the main locations) and customer sites when required. The Product Manager will be responsible for defining, developing, and delivering high-quality software products that meet customer needs and drive … business value. The role combines customer insight, commercial awareness, and technical understanding to shape product strategy, manage roadmaps, and deliver unique, compelling and differentiated enhancements. Working cross-functionally with engineering, sales, customer success, and stakeholders, the Product Manager ensures products remain competitive, compliant, and aligned to organisational ...

strategy, growth, and execution of a portfolio that is redefining how people interact with the workplace. Working across product management, engineering, UX, data analytics, customer success, and commercial teams, you will shape the evolution of our solutions into an AI-native platform that delivers seamless, intelligent, and data-driven … workplace experiences. You will drive product vision, portfolio performance, and commercialization strategies while ensuring every investment is grounded in customer needs, market opportunities, and measurable business outcomes. Just as importantly, you will develop and inspire a high-performing product team, creating a culture of innovation, accountability, and customer ...