25 of 25 Customer Insight Jobs in the Midlands

Working in the Analytics team, the Customer Insight Manager provides delivery of commercial value through the usage of analytical methods to deliver actionable insight. The aim is to understand, test, predict customer & marketing profitability and its associated levers. In your role, you will contribute to the development … business through: Exploitation of customer knowledge & insight Statistic survey of our portfolios Implementation of decision support tools Assuring visibility of customer insight within BNP Paribas Personal Finance and Strategic retail partners. KEY RESPONSIBILITIES ANALYTICS MANAGEMENT Understanding customer profile and behaviour of a credit customer ...

Customer Insight Analyst Birmingham City Centre | Hybrid | Permanent Up to £50,000 + 20% bonus We're recruiting a Customer Insight Analyst for an established organisation looking to strengthen its data and analytics capability. This is a hands-on analytical role for someone who enjoys getting … identifying what's driving performance and turning complex information into clear, practical recommendations. It’s a commercially focused analytics role where you'll use customer, digital and campaign data to uncover insights that improve marketing performance, customer engagement and wider business decision-making. You'll work with ...

minded, comfortable discussing modern web technologies and able to translate business requirements into successful digital solutions. You'll take ownership of the website roadmap, customer experience, content management and digital performance, ensuring our website continues to deliver measurable value to both our customers and the business. Key Responsibilities … with Business Systems to define, prioritise and deliver new website functionality. Manage the website roadmap and coordinate releases. Monitor website performance, SEO, analytics and customer journeys. Identify opportunities to improve customer experience, engagement and conversion. Coordinate User Acceptance Testing (UAT) for new functionality. Manage relationships with third-party ...

stakeholder sessions and team meetings . You'll work alongside Product Managers, UX Designers and Engineers to ensure product decisions are driven by genuine customer insight, helping deliver intuitive, user-centred digital experiences. Contract Details Role: UX Researcher Contract: Initial 6 months IR35: Inside IR35 Location: Predominantly remote … Organise and facilitate user research sessions, ensuring stakeholders are actively involved throughout the process. Analyse qualitative and quantitative research findings, identifying actionable insights and customer pain points. Present findings through engaging reports, presentations and workshops tailored to a variety of stakeholders. Support product teams with evidence-based recommendations ...

transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands … problem-solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field ...

sets the strategic direction, manages overall divisional performance, and ensures the alignment of our product, sales and services teams to drive revenue growth and customer retention. Reporting to the Group CEO and sitting as a member of the company’s Executive Committee, the SVP Incubation Business Unit … propositions, driving hyper‐growth, and graduating mature sectors into the wider business. The role combines strategic vision, commercial ownership, operational discipline and a relentless customer focus. What You Will Do The SVP Incubation Business Unit carries accountability for the division across four areas: determining and leading ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

EMEA Customer & Marketing Insights Lead Warwick (Hybrid – 3 Days Office/2 Days Home) £55,000 - £65,000 + 8% Bonus + Excellent Benefits If you enjoy turning data into decisions, influencing business strategy and seeing your work make a genuine commercial impact, this could be the opportunity … This isn't a role where you'll simply produce reports. You'll help shape the future direction of a global business by uncovering customer trends, identifying opportunities for growth and giving senior leaders the insight they need to make better decisions. You'll work with colleagues across ...

growing digital platform. You'll work at the heart of product decision-making, driving experimentation, influencing roadmap priorities, and uncovering insights that directly impact customer acquisition, activation, and retention. The Company They are a high-growth, consumer-focused technology business with a strong product-led culture and an expanding … international customer base. Data plays a central role in how they build products, improve customer experiences, and drive commercial outcomes. With significant investment in analytics, experimentation, and innovation, they offer an environment where analytical thinking is genuinely valued. The organisation operates with a remote-first mindset and prioritises ...

growing digital platform. You'll work at the heart of product decision-making, driving experimentation, influencing roadmap priorities, and uncovering insights that directly impact customer acquisition, activation, and retention. The Company They are a high-growth, consumer-focused technology business with a strong product-led culture and an expanding … international customer base. Data plays a central role in how they build products, improve customer experiences, and drive commercial outcomes. With significant investment in analytics, experimentation, and innovation, they offer an environment where analytical thinking is genuinely valued. The organisation operates with a remote-first mindset and prioritises ...

work closely with customers, engineering, design and commercial teams to shape product strategy, define road maps and deliver products that solve real customer problems. The Role You'll be responsible for owning a product area from discovery through to delivery, using customer insight, market analysis and data … deliver measurable business outcomes. Working within a collaborative product team, you'll: Define product vision and road map for your product area Lead customer discovery and gather feedback to inform product decisions Own and prioritise the product backlog Work closely with engineering teams throughout delivery Define product requirements, user ...

assortment and seasonal trading. Partner with Category, Marketing, Digital, Technology and Operations teams to align business priorities and maximise commercial performance. Identify opportunities through customer insight, trading data and market analysis to accelerate growth and improve profitability. Continually optimise the online customer journey, increasing conversion, basket value … customer lifetime value. Influence strategic investment decisions using commercial insight, performance analysis and market trends. Build alignment across a complex matrix organisation, bringing multiple stakeholders together behind shared commercial objectives. Develop a high-performing digital trading function, embedding pace, accountability and continuous improvement. Contribute as a key member ...

Student or Graduate visas Turn complex data into influential business decisions. Join a leading UK financial services and technology organisation where data, analytics and customer insight shape major commercial decisions. As a Strategy Analyst Graduate, you’ll help develop strategies that improve products, support customers and drive responsible … business growth. You’ll investigate complex challenges, turn analytical insight into clear recommendations, gain support from senior stakeholders and work with cross-functional teams to deliver change. You’ll receive meaningful responsibility from day one, supported by a peer buddy, mentor and manager. What you could be working ...

responsible for establishing Product Management as a distinct discipline, bringing greater clarity to prioritisation, ownership and decision-making. Working at the intersection of customer insight, commercial strategy and delivery, you'll help shift the organisation from project-led delivery to outcome-focused product thinking. You'll work closely … strategic objectives. Establish governance, planning rhythms and decision-making frameworks. Partner with Technology, Operations and Commercial teams to improve collaboration and delivery effectiveness. Champion customer-led, evidence-based product decisions. Develop Product capability across the organisation, including future team design and coaching. You'll be an experienced Product leader ...

existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high‐impact customer insights. What you’ll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that ...

Management, R&D and Safety Services* Provide strategic leadership and governance for Research & Development, ensuring R&D activity is aligned to the product roadmap, customer needs, and long‐term growth objectives, from early concept through to production* Partner closely with Innovation, Operations, Sales and the wider Halma network* Translate … deep customer insight, market trends and regulatory requirements into differentiated solutions* Balance short‐term delivery with long‐term platform and capability development* Champion safety, quality and continuous improvement across the organisation* Influence and collaborate across regions, cultures and functions to drive sustainable growth**What you’ll bring*** Proven ...

Management, R&D and Safety Services Provide strategic leadership and governance for Research & Development, ensuring R&D activity is aligned to the product roadmap, customer needs, and long‐term growth objectives, from early concept through to production Partner closely with Innovation, Operations, Sales and the wider Halma network Translate … deep customer insight, market trends and regulatory requirements into differentiated solutions Balance short‐term delivery with long‐term platform and capability development Champion safety, quality and continuous improvement across the organisation Influence and collaborate across regions, cultures and functions to drive sustainable growth What you’ll bring Proven ...

Chase is a global leader in financial services, serving nearly half of America’s households through innovative banking, credit, and investment solutions. The Personalization & Customer Insights Team leads the development of machine learning-powered personalization and next-best-action capabilities across mobile, web, contact center, branch, and marketing channels. ...

marketing plans, budgets and KPIs aligned to commercial goals. Brand - Lead the evolution of the company's brand, proposition and messaging across all channels. Customer Insight - Understand partner pain points, run competitor analysis, and build personas to inform campaigns. ABM - Design and deliver an ABM strategy targeting ...

including strategic accounts in Birmingham and Manchester Delivering CPDs and supporting early-stage project engagement to grow the specification pipeline Feeding back market and customer insight to support product development and commercial strategy Collaborating closely with Sector BDMs, specification teams and brand technical teams across the business Bringing ...

Executive to plan, create and deliver data-led marketing campaigns. Using Microsoft Dynamics 365, youll build and deploy global email journeys that drive customer engagement, sales, re-engagement and win-back activity. Youll deliver CRM campaigns and automations from build to launch, while supporting communications for global markets … research projects and recall notices. Working with the Global CRM & Lifecycle Manager and CRM Assistant, you'll help deliver accurate, timely CRM communications, optimise customer journeys and identify new automation opportunities. This is a great opportunity for a proactive CRM professional to drive personalised customer experiences and measurable ...

Month) Rate: £550 pd (umbrella) Key Accountabilities: As a Business Analyst, you will: Translate Complex Needs: Own the process of turning intricate customer insights into clear, actionable business requirements that guide product development. Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding … align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements, user needs, and acceptance criteria to support seamless product and service development. Assess Customer Journeys: Collaborate ...

commercial experience developing and customising Microsoft Dynamics 365 , including solution design, configuration, custom development, and support within enterprise environments. Strong knowledge of Dynamics 365 Customer Engagement (CE) and Dataverse, with experience extending tables, forms, views, business processes, security models, and managed solutions. Hands-on development expertise using C#, .NET … Knowledge of Azure DevOps, CI/CD pipelines, and Git-based source control. Experience working within Agile delivery environments. Exposure to Dynamics 365 Sales, Customer Service, Field Service, or Customer Insights applications. ...

across the business. Design and implement effective data architecture, modelling and master data solutions that create a single, reliable foundation for reporting, analytics and customer insight. Enable seamless data flow across systems through modern integration approaches, helping the organisation unlock greater value from its data and improve operational efficiency. … delivery of strategic transformation programmes. Provide data architecture leadership across complex change initiatives, influencing stakeholders, resolving challenges and delivering high-quality solutions that enhance customer outcomes and long-term business value. What You’ll Bring You’ll have experience working collaboratively with Data Engineering, Architecture and Technology teams ...

relationships with retailers, distributors, buying groups and commercial partners. Generate and manage a healthy pipeline of prospective customers through proactive business development activity. Lead customer meetings, presentations and commercial negotiations. Prepare proposals, quotations and commercial agreements. Work collaboratively with marketing to support product launches, promotional activity and lead generation … campaigns. Identify opportunities to increase market penetration and expand product listings within target accounts. Analyse market trends, competitor activity and customer insights to identify new commercial opportunities. Attend trade exhibitions, networking events and customer meetings to represent the business and develop new relationships. Maintain accurate sales forecasts, pipeline ...