1 to 25 of 58 Customer Insight Jobs in the Midlands

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This … customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys ...

Responsibilities The Regional Customer Demand Marketing Executive supports the growth of our existing customer base by helping to generate cross-sell and upsell pipeline across the full product portfolio within a defined region: Americas, APAC, China, Europe, or MEA . This is a commercially focused marketing role , providing … hands-on support across campaign execution, customer targeting, content, digital activity, reporting and optimisation. The successful candidate will use customer insight and data to help identify expansion opportunities and deliver campaigns that generate measurable pipeline and revenue. Identify - Customer Insight & Opportunities Conduct whitespace analysis ...

Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital innovation and service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will work … closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service challenges. Using customer insight and evidence to identify root causes, you will design and deliver improvements that create measurable benefits for Service personnel and their families. A key aspect of the role ...

Pinewood.AI is looking for a Product Manager to join our Product Team and help shape the future of our Automotive Intelligence Platform, turning customer insight, business needs and product opportunities into clear, valuable software improvements. This is a hands‐on product role within a high‐performing SaaS environment … vehicle sales, aftersales, parts, CRM, finance and insurance, reporting, and wider platform services. You’ll define, shape and deliver product improvements that solve real customer problems across end‐to‐end dealership workflows. Working closely with customers, engineering teams and internal stakeholders, you’ll translate insight and business needs ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Telford/Hybrid The Opportunity I’m working exclusively with a rapidly growing UK consumer business that is building a strategic CRM and Customer Experience function across a portfolio of established DTC brands. This is an exciting opportunity for a CRM professional who wants to do more than manage … campaigns. You’ll play a key role in shaping how customer data, automation, segmentation and communications are used to drive retention, conversion and customer lifetime value across multiple brands. The business is currently undertaking a comprehensive CRM audit to understand its existing capabilities and identify opportunities for growth. ...

objectives and growth priorities. Translate business goals into clear marketing priorities, plans and measurable outcomes. Act as a strategic partner to Sales, Product and Customer Success leadership teams. Ensure marketing activity remains focused on agreed strategic priorities and commercial impact. 2. Commercial Growth & Market Development Ensure marketing contributes … customer acquisition, product adoption, retention and customer growth. Establish clear measurement frameworks to demonstrate marketing's contribution to pipeline generation and business performance. Support the development of integrated go-to-market strategies for priority products and propositions. Champion customer-centric marketing approaches that improve engagement and long ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This ...

faster, smarter, and more efficient affordability decisions. Reporting into our Head of Product, you will play a key role in identifying market opportunities, understanding customer needs, and shaping the product roadmap to deliver measurable value for both customers and the business. Working closely with cross functional teams to drive … product innovation across the full lifecycle while balancing customer requirements, technical feasibility, regulatory considerations, and commercial objectives. You will be naturally inquisitive and innovative, with a passion for solving problems and continuously improving customer outcomes. An advocate for the use of AI, machine learning, and automation to enhance ...

compliant workforce. We are confident, we are committed, and we challenge tradition, continuously innovating to save lives. Overview of the role As a Senior Customer Success Executive, you will have a portfolio of the larger and more strategically important customers, acting as their primary point of contact and ensuring … they achieve maximum value from our products and services. In addition to your own customer portfolio, you will support the Senior Customer Care Manager by helping drive team performance, sharing best practice and leading by example across the Customer Success team. This is a customer-facing ...

development from discovery through to delivery and working closely with colleagues across technology, design, delivery and the wider business to create solutions that meet customer needs and deliver value for Co‐op. Why this role matters As a Lead Product Manager, you'll play a key role in helping … term value Define and communicate a clear vision, strategy and roadmap for our Wholesale business digital CRM products Work closely with stakeholders to balance customer needs, business priorities and technical considerations when making product decisions Lead the product lifecycle from discovery through to delivery, ensuring your product delivers meaningful ...

offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling … brand positioning in that narrative. Work with these teams to ensure our traffic position is optimised to deliver our sales targets. Ensure other performance insight data points from other teams (e.g. Market Share) are incorporated within our overall performance narrative to ensure a fully end-to-end story ...

minded, comfortable discussing modern web technologies and able to translate business requirements into successful digital solutions. You'll take ownership of the website roadmap, customer experience, content management and digital performance, ensuring our website continues to deliver measurable value to both our customers and the business. Key Responsibilities … with Business Systems to define, prioritise and deliver new website functionality. Manage the website roadmap and coordinate releases. Monitor website performance, SEO, analytics and customer journeys. Identify opportunities to improve customer experience, engagement and conversion. Coordinate User Acceptance Testing (UAT) for new functionality. Manage relationships with third-party ...

intelligent scheduling, document intelligence Reactive, PPM, and contract workflows Scheduling, dispatch, and optimisation Field engineer mobile experience Asset lifecycle management Quoting → job → invoicing flows Customer portals and self-service Data, reporting, analytics, and embedded BI Vertical-specific FM workflows (HVAC, M&E, FM, building maintenance) Platform, integrations, and developer … Product Vision & Strategy Define and communicate a compelling 1–3 year product vision aligned to the company's £100M ARR ambition. Translate market trends, customer insight, and competitive dynamics into a clear, prioritised portfolio roadmap. Make sharp build/buy/partner/sunset decisions across the platform. ...

Manager is responsible for the successful development, delivery, performance, and continuous improvement of the Legal Portfolio. The role acts as the voice of the customer, translating customer needs, business priorities, data insights, and market opportunities into a clear and prioritised product backlog and roadmap. Working closely with engineering … design, commercial, marketing, and customer-facing teams, this role ensures that solutions deliver measurable customer and business value while maintaining high standards of quality, usability, performance, and compliance. The role also leverages AI-enabled capabilities and tools to enhance product outcomes, accelerate discovery, and improve decision-making. This ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data-led role, you’ll collect, analyse, and interpret customer insights to generate powerful … actionable intelligence. Your work will amplify the voice of the customer across the organisation, ensuring it shapes and fuels decision-making at every level. You’ll champion the prioritisation of what truly matters most to our customers, creating a lasting impact across the business. Key responsibilities Lead the design ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

excited to be able to launch this new opportunity. As Head of Product Development for Audiology, you'll help turn clinical expertise, customer insight and emerging technology into products that make a meaningful difference. This is an opportunity to influence the future of our global audiology portfolio … through to launch, adoption and ongoing improvement. Working closely with our strategic development partners, clinical teams and colleagues across marketing, finance, regulatory affairs and customer insight, you'll help shape hearing aid software, features and functionality around real customer and clinical needs. You'll also monitor market ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

team. At Boots, our UX mission is to create seamless, enjoyable, and accessible user experiences, across retail and healthcare sectors. By prioritising human insight, we drive outstanding results and make a meaningful impact on our business. About the Role This is a hands‐on senior UX role where … points, and use insights to define problems, opportunities and clear evidence base for decision‐making. Design and validation : Create journeys, wireframes, prototypes that solve customer and business problems. then validate solutions through testing and user feedback. Stakeholder management and influence : Build strong relationships and influence decisions through evidence‐based ...

Head of Product, you are the voice, validator and external face of QUOODA. Engineering owns what gets built and why; you bring the customer and commercial judgement they need to make those decisions well, and you are accountable for ensuring the product meets the bar before it reaches customers. … your closest working relationships are with the CTO and Director of Engineering: you keep them unblocked, informed and well-connected to the commercial and customer context they need. You are the product's spokesperson externally to customers, to sales and new business, and to customer success ...

Propositions Consultant Play a key role in shaping commercial insurance propositions and digital customer solutions 18-month fixed term opportunity supporting a major business transformation programme Hybrid 80% homeworking and 20% from Stratford upon Avon About the role Be part of one of the most ambitious transformation programmes … customers to do business with us. This key strategic programme is helping to build the foundations for sustainable growth, greater agility and enhanced customer experiences across the business. We are looking to recruit an experienced Propositions Consultant to support this major programme on an 18-month fixed term contract. ...

wider CRM function of 7, and you'll be reporting to the head of division. It's a commercially focused role, looking to drive customer engagement and incremental revenue through data-led marketing programmes covering the whole consumer lifecycle. You will lead the delivery of lifecycle communications across channels … combining hands-on technical CRM operations with strategic thinking which drive commercial outcomes , this role offers the opportunity to do both. The Role As Customer Lifecycle Marketing Manager, you will oversee the planning, build and optimisation of lifecycle campaigns that support holiday sales and customer engagement across ...