11 of 11 Customer Insight Jobs in the Thames Valley

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and … customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends … opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as More ❯

Customer Insights & Marketing Data Consultant 📍 Hybrid: Oxford | Contract | Immediate Start We’re looking for a sharp, strategic Customer Insights & Marketing Data Consultant to lead a high-impact project focused on transforming supporter engagement through smarter data use and marketing automation. You’ll join at a pivotal moment as our client implements a new Microsoft Dynamics 365 CRM - laying … the foundations for meaningful, data-informed supporter journeys across fundraising, volunteering, and partnerships. This role will shape how we reconnect with our community, turning data into action and insight into lasting impact. What you’ll be doing: Designing and delivering automated, insight-led supporter journeys in Dynamics 365 Marketing. Creating smart audience segments and profiling frameworks based on … internal teams and ensure project sustainability. Advising on CRM structure, consent management and data capture improvements. What we’re looking for: Strong hands-on experience with Microsoft Dynamics 365 Customer Insights and Marketing. A deep understanding of email deliverability, sender reputation and GDPR-compliant repermissioning. A confident data translator – someone who can bridge insight and action, and support More ❯

brand who are looking for a Head of E-Commerce. The Head of eCommerce will be responsible for leading online commercial performance and enhancing the end-to-end digital customer journey. This senior role will set the strategic direction for the website’s design, content, and optimisation, working closely with internal teams and external partners to deliver an engaging … ideal candidate will bring a strategic mindset and strong expertise in digital commerce and user experience, with a proven ability to drive growth through data-led decision-making and customer-focused improvements. This role also involves managing a lean team and collaborating across departments to ensure a consistent and high-quality experience across all digital touchpoints. Key Responsibilities: Digital … User Experience: Define and implement a strategic roadmap to enhance the digital customer journey, ensuring the site aligns with brand values and supports discovery, consideration, and conversion. Focus on user-centric improvements including personalisation, loyalty, and retention. Sales & Performance Metrics: Manage day-to-day trading activities and performance metrics, using analytics and customer insight to optimise conversion More ❯

A DYNAMIC TEAM THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We are looking for a dynamic Product and Proposition Lead to lead the development of customer-focused propositions and oversee the entire product lifecycle. You will collaborate across teams to ensure seamless integration, drive growth, and achieve sales objectives while keeping customer needs and … integrate valuable ideas and feedback into the product roadmap. Monitor industry trends, competitor activity, and regulatory changes, positioning the business to proactively adapt and stay ahead. Analyse product and customer metrics to identify opportunities for improvement and optimise outcomes for both customers and the business. Work closely with team members to design and implement changes that enhance the overall … product experience. Leverage customer insights and feedback to inform product strategy, reviews, and individual product updates. Advocate for the customer in discussions impacting product delivery, ensuring component changes align with and enhance the broader product experience. Contribute to product delivery and customer experience initiatives, including regulatory documentation, customer communications, product marketing, and operational processes. Partner with More ❯

of Retailer e-commerce transformation program. This role oversees cross-functional teams, manages large-scale digital commerce programs, and ensures the seamless delivery of e-commerce transformation phases. scalability, customer-centricity, and sustainable growth in a competitive market Your responsibilities: Lead the development and execution of the e-commerce roadmap in alignment with transformation roadmap planned during the strategy … phase. Manage program timelines, budgets, and KPIs to ensure effective delivery and ROI. Drive continuous improvement through customer insights, A/B testing, and analytics. Monitor emerging trends and technologies in e-commerce and digital retail. Lead vendor and platform evaluations, integrations, and partnerships. Ensure compliance with privacy, security, and regulatory standards. Your Profile Essential skills/knowledge/ More ❯

Building Trust through transparency, fairness, and respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly-even in challenging situations-and fostering a culture of constructive More ❯

portfolio and roadmap. You will lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work at the intersection of crypto … and strategic risks. Partner with Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for internal stakeholders. Lead or support More ❯

Proven success in B2B technology sales, ideally within AI, data analytics, or cloud services Strong understanding of AI applications in financial services and insurance (e.g., fraud detection, risk modeling, customer insights) Experience working with Tier 1 technology vendors and strategic partners Excellent communication, negotiation, and stakeholder management skills Ability to manage multiple opportunities and priorities in a fast-paced More ❯

Proven success in B2B technology sales, ideally within AI, data analytics, or cloud services Strong understanding of AI applications in financial services and insurance (e.g., fraud detection, risk modeling, customer insights) Experience working with Tier 1 technology vendors and strategic partners Excellent communication, negotiation, and stakeholder management skills Ability to manage multiple opportunities and priorities in a fast-paced More ❯

leader in next-generation cybersecurity. It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Role The members of our Sales Engineering team are highly valued business partners that play a critical role in our sales process every single … you will help to deliver People-Centric solutions that protect against today's cyber threats. You will get to develop and tell a compelling story that will excite your customer and have them eager to hear more. Your story will be illustrated with an amazing product demonstration often followed by a proof-of-concept or threat assessment which will … ultimately result in you providing a compelling solution to your customer that you will take pride in being a part of. It's an exciting time to be at Proofpoint! Your day-to-day Collaborate with the sales team to develop and execute targeted account penetration strategies You will design and champion complex People-Centric Security solutions encompassing the More ❯

for Gen AI Engineering to lead the design and implementation of robust data architectures that support our generative AI initiatives across various business functions, including Marketing, Product Development, and Customer Insights. What are we looking for? A seasoned data architect with 8+ years of experience in data architecture and engineering, specifically in the context of generative AI and machine More ❯