1 to 25 of 351 Customer Insight Jobs in the UK

Description To lead the delivery and continuous improvement of Motability Operations' Continuous Research Programme, ensuring customer feedback is translated into timely, actionable insight that shapes business decisions and drives better customer outcomes. Working as part of the Customer Insight & Analytics team and reporting … Customer Experience Insight Lead, you will be responsible for delivering and evolving the Voice of the Customer (VoC), Customer Satisfaction Index (CSI), HEARTbeat Programme and wider continuous customer listening ecosystem. You will ensure these programmes provide robust evidence to support customer experience improvement, Consumer ...

Description To lead the delivery and continuous improvement of Motability Operations' Continuous Research Programme, ensuring customer feedback is translated into timely, actionable insight that shapes business decisions and drives better customer outcomes. Working as part of the Customer Insight & Analytics team and reporting … Customer Experience Insight Lead, you will be responsible for delivering and evolving the Voice of the Customer (VoC), Customer Satisfaction Index (CSI), HEARTbeat Programme and wider continuous customer listening ecosystem. You will ensure these programmes provide robust evidence to support customer experience improvement, Consumer ...

product messaging, and other owned channels. Sitting at the center of eBay's growth engine, the team plays a critical role in deepening customer engagement, strengthening loyalty, and driving meaningful business impact, contributing approximately 10% of total company revenue through owned CRM channels. We are seeking a highly driven … customer-focused leader to join our Global Buyer CRM. This role will be responsible for shaping how CRM understands, prioritizes and activates customers across our most significant markets. This is a senior strategic leadership role at the heart of CRM's AI transformation. You will ensure our Global Markets ...

organisations ranging from high-growth businesses to some of the UK’s largest employers. As we continue to grow, we are looking for a Customer Operations & Enablement Coordinator to help deliver exceptional onboarding, support and customer success experiences across our customer base. The Role The Customer Operations & Enablement Coordinator plays a key role in ensuring customers receive maximum value from the Rightcheck platform. This is a varied position combining customer onboarding, implementation support, training delivery, operational administration and first-line support. Working alongside the Customer Success Manager, Partnership Director, Product and Operations teams ...

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

Customer Insights Analyst £50,000 - £60,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their ...

Customer Support Manager : 12m FTC – Maternity Cover, with Potential to Become Permanent. Remote-first | Commercial Team | Full Time Who are we? At Qflow we’re on a mission to transform one of the world’s most impactful industries: Construction. We’re providing easily captured, data-driven insights, empowering … strong book of business with key logos in the US and internationally. Deployed across £billions worth of projects worldwide. We are seeking a talented Customer Support Manager who is eager to contribute to making a difference to the construction industry. You will be an integral part of the Commercial ...

IRIS, we build software that helps organisations work smarter, save time, stay compliant and achieve more. Our Customer Success and Renewals teams play a vital role in helping customers get value from our products, build long-term partnerships and continue choosing IRIS. We're looking for an experienced Customer … spend your time helping colleagues become more confident, proactive and commercially effective. This is a hands-on coaching role where you'll work alongside Customer Success Managers and Renewals Specialists, helping them improve customer conversations, reinforce best practice and build habits that lead to better customer outcomes. ...

fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. We are looking for a Customer Success Team Leader to lead, coach and develop a high-performing Customer Success team (around two to three CSMs) operating with … first, outcome-led approach with our Technology Division. This is a player-coach role combining people leadership with ownership of strategic customer relationships. You will be responsible for translating our Customer Success strategy into consistent execution across your team - helping Customer Success Executives use AI, customer ...

Product Manager - Customer Insight Platform (CIP) Location: Telford (Primary Base)/Hybrid with travel to London & Stratford as required Duration: 6 Months Rate: £400 IR35 Status: PAYE Only Clearance: BPSS Required Please note : BPSS clearance is required for this position. The role is offered on a PAYE basis … with client requirements. Your New Role We are seeking an experienced Product Manager to lead a critical discovery and delivery initiative within HMRC's Customer Insight Platform (CIP).The Customer Insight Platform consists of multiple cross-functional agile teams responsible for collecting, analysing and enabling ...

Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £45,000 About the Role We are seeking an experienced and commercially focused eCommerce … Head of Customer Experience to lead and shape there end-to-end customer journey. This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed ...

hiring a Senior Marketing Analyst to join a growing customer insights team within a well-established UK business that's rapidly scaling its data and analytics capability. This is a core role in the team , focused on unlocking value from customer data to drive smarter CRM, campaign targeting … over 500+ locations across the UK and Ireland . They've built a strong reputation in their sector and are now investing heavily in customer insight, CRM, and analytics to better understand and engage their customer base at scale. The role You'll sit within a growing ...

deployed across billions of pounds worth of construction projects worldwide, and we're continuing to grow at pace. We're looking for a talented Customer Success Manager to join our Commercial team on a fixed-term maternity cover, with genuine potential for the role to become permanent … continue to scale. If you're passionate about delivering exceptional customer experiences, enjoy building long-term partnerships and believe technology can solve real-world industry challenges, we'd love to hear from you. You'll join an ambitious, collaborative Commercial team at an exciting stage of growth. Working alongside ...

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with ...

## Head of Customer EngagementApplylocations: Remote, Ireland: Northern Ireland - Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R69276**Job Summary:**The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers … BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members. This role equips the team with a consistent framework ...

propositions. You'll be responsible for understanding our customers better than anyone else, identifying where we can create the most value, and turning that insight into clear product positioning, compelling propositions and successful go-to-market plans. You'll partner closely with Product teams from the earliest stages … development, helping shape priorities, influence what gets built, and ensure every launch delivers meaningful customer and commercial impact. This isn't a role focused solely on messaging and launches. Instead, youll be a strategic partner to Product, bringing together customer insight, market understanding and commercial thinking ...

propositions. You'll be responsible for understanding our customers better than anyone else, identifying where we can create the most value, and turning that insight into clear product positioning, compelling propositions and successful go-to-market plans. You'll partner closely with Product teams from the earliest stages … development, helping shape priorities, influence what gets built, and ensure every launch delivers meaningful customer and commercial impact. This isn't a role focused solely on messaging and launches. Instead, youll be a strategic partner to Product, bringing together customer insight, market understanding and commercial thinking ...

Product Owner (Customer Data & Engagement) Location: Reading (Hybrid) Duration: Initial 6 Months Contract Type: Inside IR35 Day Rate Shape the future of customer engagement at Primark. We're looking for a Product Owner to lead a portfolio of customer-facing data products , driving capabilities that enable better … customer understanding, personalisation, engagement, and decision-making across Primark's digital ecosystem. This role sits within our Customer (Digital) domain , with a strong focus on customer data platforms, data lakes, data warehousing, and customer engagement capabilities . You'll own the product roadmap and backlog, translating ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title Service Delivery Manager (SDM) – Restaurants Location East Finchley, England (Customer Site – Full-Time Onsite) Reporting Reports To: Executive Services Senior Manager (ESSM) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite … operational representative for a strategic restaurant customer, ensuring the successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams ...

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working ...

strategy aligned to our business goals. Building and leading a high‐performing Product function, embedding best practice across Product Management and Product Ownership. Creating customer‐led product roadmaps that deliver measurable business outcomes. Driving product innovation using customer insight, operational feedback and market intelligence. Identifying opportunities … apply AI, automation and intelligent workflows to improve customer experience, productivity and operational efficiency. Leading product‐led transformation programmes that simplify processes and improve the way we work. Working closely with Technology, Data and Operational teams to ensure products are delivered effectively and adopted successfully. Establishing clear governance, prioritisation ...

Hybrid - West Lothian (2x days per week) Are you an experienced CRM and loyalty professional looking to take ownership of customer engagement strategy at scale? This is an exciting leadership opportunity to shape the future of a well-established omnichannel retail business, driving loyalty, retention, personalisation, and CRM transformation … initiatives across multiple customer touchpoints. The Company They are a leading consumer retail business with a strong presence across the UK and Ireland. With a highly engaged customer base and a continued investment in digital, CRM, and customer experience, they are focused on delivering exceptional customer ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...