1 to 25 of 105 Customer Insight Jobs in the UK

Customer Data & Insight Manager Salary: Up to £45,000 Location: Blackpool (hybrid – 3 days onsite) A UK-based retail organisation is seeking a Customer Data & Insight Manager to support customer analytics, insight delivery, and CRM decision-making across the business. This is a hands … analytics role focused on customer data rather than a people-management position. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance. Key Responsibilities Analyse and report on customer data to support ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Title: Head of Customer Experience Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt ...

Title: Head of Customer Experience Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of Xtravirt’s customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What ...

behavioural analysis to predict what our customers will do in the future. All of this will help us think about how we can apply customer-led solutions to some of Nest’s biggest challenges. The minimum criteria for this role are: Experience with using data and visualisation tools, which … large volume of data, and working with both internal and third-party datasets Ability to apply methodologies and analytical frameworks such as personas, customer journey mapping, behavioural models, and systems thinking tools, and to bring this together with outputs from other teams (e.g. modelling, research, business intelligence ...

Customer Value Manager @ Tes 12‐Month FTC – Maternity Cover | Sheffield (Hybrid | 3 days in office) 💰 £40,000 – £45,000 | Full‐time At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding … with 25,000 schools in over 100 countries, we have been making a difference for over 100 years We’re now looking for a Customer Value Manager (12‐month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success ...

role designed to make fast impact while the wider data team scales and restructures. You'll help build the foundations for long-term reporting, insight, and operational decision-making. You'll work closely with Operations, Product, and Data teams to build dashboards, connect multiple data sources, and generate insights … multiple datasets to create a single source of truth for Ops teams. Improve visibility of key operational metrics and build scalable reporting frameworks. Operational insight & analysis Analyse activity across email, chat, social, help centre, and chatbot channels. Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends. ...

Duties: In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments … that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers' needs and expectations. Define the Customer Efficiency Experience: Translate customer needs, behavioural insights, and usage patterns into actionable information. Investigate competitor offerings and innovations providing analysis to inform our strategic development ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

alignment between the business and its most important customers. Reporting directly to the Chief Commercial Officer (CCO), this role operates at the intersection of customer strategy, product direction and commercial growth. This is not an account management role. It is a strategic partnership function, focused on the medium … long-term horizon: anticipating customer needs, influencing the product roadmap, and identifying commercial opportunities that deliver mutual value. What You’ll Do Strategic Account Planning Develop and maintain forward-looking strategic plans for each key account, mapping customer business objectives, priorities and growth trajectories Identify alignment and gaps ...

entertainment organisation in Europe. As a Content Design Manager (internally known as Lead Content Designer) , you’ll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. … lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys ...

role where your work directly shapes operational decision‐making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations. The Company They are a well‐known consumer membership organisation undergoing an exciting period of growth … modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change ...

role where your work directly shapes operational decision-making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations. The Company They are a well-known consumer membership organisation undergoing an exciting period of growth … modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change ...

early-stage definition and development of a new B2B learning product portfolio . You will sit at the intersection of product, learning design, and customer insight , working closely with stakeholders, clients, and internal teams to shape what products should be built, why they matter, and how they will … building a roadmap for a new suite of learning products, including AI-enabled and scalable digital solutions . Key Responsibilities Product Definition & Strategy Customer & Market Insight Product Development Collaboration Stakeholder Engagement Essential Experience Strong experience as a Product Manager Background in digital learning, edtech, or learning technology Experience ...

leading strategic conversations that position Microsoft Business Applications as key enablers of digital transformation. Key ResponsibilitiesSolution-Led Selling* Lead discovery sessions to understand customer goals, challenges, and transformation objectives.* Design and communicate end-to-end Microsoft Business Application solutions aligned to measurable business outcomes.* Translate technical capabilities into clear … qualify, and progress new business opportunities across mid-market and enterprise clients.* Manage opportunities from initial engagement through to close, ensuring a high-quality customer experience.* Develop compelling proposals, business cases, and presentations for both technical and non-technical audiences.Collaboration & Team Selling* Work closely with account managers, sales leadership ...

performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team … enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial ...

enabled tools to improve data quality, pricing efficiency, and process automation. · Assist in ensuring pricing consistency and compliance across regions and offerings. Market & Customer Insight · Gather, analyze, and report competitor pricing benchmarks, market trends, and customer value indicators. · Monitor margin performance and support delivery of key pricing … Support the development of bespoke costing and pricing models for complex solution opportunities ranging from £100k to £100m+. · Assist commercial teams during bids and customer negotiations with robust financial analysis. Team & Capability Development · Contribute to a culture of analytical rigor, continuous improvement, and pricing excellence. · Support cross-functional education ...

looking for a Senior Account Manager to manage and grow a portfolio of Public Sector accounts across Scotland. This is a high-impact, customer-facing role where you ll act as a trusted partner understanding client needs, shaping solutions, and driving long-term value. You ll work across safety … plans to drive growth and cross-selling Deliver against revenue and sales targets Act as the face of North , engaging internal teams to support customer needs Support major tenders alongside the bid team , bringing valuable customer insight Ensure high customer satisfaction and long-term retention What ...

shape decisions and improve campaign performance. The Role You will work as part of a multi-skilled analytics team to deliver actionable insights across customer, media, and campaign data. Your work will include: * Analysing digital campaigns to understand audience behaviour, performance drivers, and opportunities to optimise. * Manipulating large datasets … using SQL to uncover insights and support client decision making. * Identifying trends in customer and transactional data, including VIP or high value customer segments. * Supporting the development of data led strategies across multiple client accounts. * Contributing to presentations and discussions with clients as part of a wider team. ...

Convert leads into active clients through negotiation and relationship building Consistently meet or exceed sales targets Account Management & Relationship Development Manage and grow existing customer accounts Conduct regular client visits to strengthen relationships Identify upselling and cross-selling opportunities Provide product guidance and ongoing customer support Sales & Performance … client engagement Deliver presentations to senior stakeholders and decision-makers Negotiate pricing, terms, and contracts Maintain accurate CRM records of pipeline and activities Market & Customer Insight Monitor industry trends and competitor activity Collect and analyse customer feedback to inform business improvements Reporting & Administration Prepare sales reports, forecasts ...

SaaS solution. This is a strategic and hands-on leadership role, combining product vision, commercial thinking, and team leadership to drive growth, innovation, and customer value. Key Responsibilities Define and lead the product strategy and roadmap for IRIS Financials Drive platform modernisation and SaaS transformation Use customer insight, market trends, and data to shape product direction Collaborate with Engineering, Sales, Marketing, and Customer Success Ensure delivery of high-impact, customer-centric product outcomes Support commercial performance, including growth and retention Lead and develop a team of Product Managers Ensure compliance with education finance regulations ...

Markerstudy Group for a Data Science Analyst. You will be responsible for providing data science and analytics solutions to support our strategic roadmaps and customer propositions. Working with a variety of teams and stakeholders, you will have strong communication skills allowing the business to adopt and embed your findings. … role works closely with a wide range of internal and external stakeholders, delivering data products, insights, and analytical services across pricing, partnerships, IT, insurers, customer insight, digital, marketing, and contact-centre teams This is a great opportunity for you to accelerate your career in Data Science ...

support you need to achieve targets and to hand off qualified leads Provide regular updates and feedback to the sales team on market trends, customer insights and competitor activities. Adhering to good corporate compliance ensuring the data you work on is up to date, compliant and accurate Stay ...