1 to 25 of 77 Customer Insight Jobs in the UK

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer ...

Interim Customer Insight & Journey Lead (Dynamics 365) A leading emergency medical charity is seeking an Interim Customer Insight & Journey Lead (Dynamics 365) to establish, define and deliver a modern customer insight capability from the ground up. This is a rare opportunity to shape … entire approach to customer journeys, supporter behaviour, and data-driven engagement for an organisation that has yet to fully embed this function, and now needs a dedicated expert to design and implement it end-to-end. In this role, you will take full ownership of mapping key customer ...

LEAD CUSTOMER INSIGHT ANALYST £60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce THE COMPANY UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer … health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover. THE ROLE Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head ...

Lead Customer Insight Analyst Up to £70,000 + bonus Hybrid - Leeds (2x days per week) An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage a team of four analysts and drive data-led decision making across the organisation. Key Responsibilities: Own and deliver the customer insight strategy end-to-end Lead LTV modelling and apply outcomes across the business Drive RFM analysis and embed usage across teams Develop ...

Customer Data Analyst - up to £50,000 | Hybrid (2 days per week in London) High-growth consumer services company | Expanding data team | Customer behaviour & retention focus I'm supporting a rapidly expanding consumer services organisation that has seen significant growth and investment in digital, data, and customer analytics over the past few years. As part of their continued transformation, they are looking for a Customer Data Analyst to join their insights function and help shape customer strategy across the business. This is an opportunity to join a modern, insight-driven environment , working with ...

DATA VISUALISATION MANAGER SOUTHAMPTON 1X WEEK UP TO £85,000 THE COMPANY This is a major UK retailer with a huge customer footprint and a growing appetite for data-led decision making. They’re investing heavily in modern analytics, automation, and customer insight, this role sits right … roadmap for self-serve analytics and automated data workflows across the business. This team is responsible for giving every function access to clean, usable insight that drives smarter decisions. You’ll lead on everything from dashboarding to workflow automation, partnering with cross-functional teams to build well-designed, reliable ...

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food … cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into ...

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

Data Manager (Hybrid) Watford Up to £42,000 per annum + Benefits Data Manager - Data Management - CRM - Dynamics365 - SQL - Data - Database - Customer Insight I am recruiting for a CRM Data Manager to join a highly respectable company in the not-for-profit industry based in Watford. … processes Key skills the CRM Data Manager will have Previous experience managing a CRM Data Team. in-depth knowledge of Microsoft Dynamics 365 and Customer Insights Understanding of data protection regulations Excellent internal stakeholder management experience Degree in Computer Science (Or IT related) is desirable Benefits 28 days + ...

Data Manager (Hybrid) Watford Up to £42,000 per annum + Benefits Data Manager - Data Management - CRM - Dynamics365 - SQL - Data - Database - Customer Insight I am recruiting for a CRM Data Manager to join a highly respectable company in the not-for-profit industry based in Watford. … processes Key skills the CRM Data Manager will have Previous experience managing a CRM Data Team. in-depth knowledge of Microsoft Dynamics 365 and Customer Insights Understanding of data protection regulations Excellent internal stakeholder management experience Degree in Computer Science (Or IT related) is desirable Benefits 28 days + ...

platform. As the sole dedicated PMM within the product team, you’ll build the function end-to-end: defining positioning and messaging, deepening customer insight, and leading go-to-market for new products and features. This is a high-impact, cross-functional role working closely with Product, Design … Engineering, Customer Success, Sales, and Marketing, making sure our strategy is understood, our launches land brilliantly, and we continuously feed customer and market insight back into the product roadmap. If you thrive in ambiguity, love strategic partnering, and can turn product thinking into clear, compelling stories ...

users interact with our platform every day driving discovery, engagement, and long-term value. Youll join a culture built on ambition, experimentation, and customer obsession, where bold ideas are encouraged and data fuels decision-making. If you thrive in a fast-paced environment, love solving complex problems at scale … rare opportunity to make an impact that resonates worldwide. The Role Youll oversee product roadmaps across multiple domains, ensuring they drive both exceptional customer experiences and meaningful commercial outcomes. Your leadership will balance high-level strategic thinking with hands-on involvement supporting product teams day-to-day, removing blockers ...

This is a high-impact role where you'll shape the future of our mobile experience, working alongside our Principal Product Manager within the Customer & Client pillar. You'll turn customer insight into action, champion seamless app journeys, and help us build an experience where customers want … mobile product roadmap Lead your squad in delivering high-quality app features at pace Partner with UX, Data, Tech and senior stakeholders to translate customer needs into product excellence Use data to measure impact, inform decisions and drive continuous improvement Conduct user research and advocate relentlessly for customer ...

Marketing Analyst Up to £50,000 Hybrid - Stratford Upon Avon (1X Day per week) An established financial services organisation is looking for a Customer Selections & Analytics Consultant to join a growing Customer Selections & Analytics team. This is an excellent opportunity for someone with strong SQL skills and experience … working with campaign selections, CRM data, or customer analytics to step into a role with real impact across multiple business areas. The Role As part of the Customer Selections & Analytics function, you will be responsible for delivering accurate, timely, and data-driven campaign selections that support key customer ...

Analyst Up to £50,000 Hybrid - Stratford Upon Avon (1X Day per week) An established financial services organisation is looking for a Customer Selections & Analytics Consultant to join a growing Customer Selections & Analytics team. This is an excellent opportunity for someone with strong SQL skills and experience working … with campaign selections, CRM data, or customer analytics to step into a role with real impact across multiple business areas. The Role As part of the Customer Selections & Analytics function, you will be responsible for delivering accurate, timely, and data-driven campaign selections that support key customer ...

Campaign Analyst Up to £50,000 Hybrid - Stratford Upon Avon (1X Day per week) An established financial services organisation is looking for a Customer Selections & Analytics Consultant to join a growing Customer Selections & Analytics team. This is an excellent opportunity for someone with strong SQL skills and experience … working with campaign selections, CRM data, or customer analytics to step into a role with real impact across multiple business areas. The Role As part of the Customer Selections & Analytics function, you will be responsible for delivering accurate, timely, and data-driven campaign selections that support key customer ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

extend. You'll work on one of the agency's largest and most data-rich accounts, supporting a wide range of marketing, reporting, and customer insight projects. What You'll Do Deliver core MI and contractual marketing reports Support forecasting for marketing activity (campaign volumes, customer response … etc.) Conduct post-campaign analysis and segmentation work Produce profiling, targeting, and customer journey insights Respond to ad-hoc analytical questions Manipulate large datasets within a SAS/SQL environment Improve and streamline existing reporting What We're Looking For Essential: Strong SAS programming experience Solid SQL skills (including ...

support this, they are looking for a Head of Business Intelligence to lead a team, develop new BI products and make outputs more customer focused. This is an exciting hands-on role whereby you will have real influence in modernising the existing tech stack. The Role Key Responsibilities include … Lead a newly formed BI team including customer insight analysts Drive modernisation of the existing SaaS platform Oversee product innovation and ensure outputs are customer focused Work closely with various teams and Head of Product and Innovation Improve customer experience with BI outputs The Requirements ...

sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide … improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture ...

regulatory technology space, supporting enterprise clients with complex compliance challenges across KYC, risk and lifecycle management. They are well established in their market, highly customer focused, and continuing to invest heavily in their product suite to stay ahead of regulatory change and competitive pressure. In this role you will … lead the development and enhancement of the CLM product, working closely with engineering, customer success, and commercial teams. You will define and communicate product vision, translate customer and regulatory requirements into a clear roadmap, and ensure features are delivered with a strong focus on usability and customer ...

Role The Marketing Partner (UK) is responsible for ensuring our promise to merchants is clearly understood, consistently articulated, and effectively delivered across every customer-facing channel. This role acts as the connective tissue between Product, Sales, Brand, Growth, and Partnerships, ensuring that positioning, messaging, and go-to-market … functional role suited to a strong communicator who combines strategic thinking with hands-on execution. Key Responsibilities Define and Maintain Clear Positioning & Messaging Develop customer-backed positioning for each core product and feature. Build and maintain a simple, coherent messaging framework that ties all stories back to the overall ...

regulatory technology space, supporting enterprise clients with complex compliance challenges across KYC, risk and lifecycle management. They are well established in their market, highly customer focused, and continuing to invest heavily in their product suite to stay ahead of regulatory change and competitive pressure.In this role you will lead … development and enhancement of the CLM product, working closely with engineering, customer success, and commercial teams. You will define and communicate product vision, translate customer and regulatory requirements into a clear roadmap, and ensure features are delivered with a strong focus on usability and customer value. This ...

Create persona-led content including case studies, guides, sales collateral, landing pages and digital assets. Manage automated nurture journeys to improve engagement, conversion and customer lifetime value. Conduct market and customer insight work to refine messaging, personas and campaign targeting. Monitor campaign performance using … demand generation, ABM and digital campaign delivery. Confident with CRM and automation platforms (HubSpot, Pardot, SFMC, Salesforce). Skilled at analysing data and turning insight into actionable improvements. Creative, proactive and able to manage multiple campaigns end-to-end. If you would like a confidential chat about this opportunity ...

Leverage support from sales/marketing team members -Deliver demos and explain SaaS subscription models -Prepare proposals, negotiate commercial terms, and close deals -Feed customer insights into GTM and product strategy What You Bring SaaS Sales Experience (B2B preferred) Understanding of AI products or willingness to learn Confidence ...