10 Customer Journey Map Jobs in the UK excluding London

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey more »

and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will be reporting … to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define more »

our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape more »

our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape more »

than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product more »

ecommerce tech business in Manchester. The global business is one of the fastest growing in their specialist field and are now recruiting a Customer Research & Insight Manager to join the entrepreneurial team. The business has an excellent culture with a start-up feel and are looking for a … and team are expanding, leaving lots of opportunity to learn, grow and develop. If you get excited by data, insights and driving the customer experience – this could be the dream opportunity for you! Role & Responsibilities: Take ownership of market research and customer experience agenda, by creating … research projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such more »

delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. … actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team of Developers, Designers, and Analysts focused on the customer’s omnichannel buying experience. Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably … quality user research is both carried out and delivered effectively into the design process and final service. Key Capabilities: Desk Research Usability Testing Customer Interviews Insights building Documentation Stakeholder management Job Qualifications: Essential 5+ years of UX research experience You have a proven track record of leading end more »

Senior CRM & Customer Engagement Executive Permanent Position - 4 days a week in the office (Paddington) & 1 day from home Salary: £40,000 - £45,000 + 5% Bonus Company: We are working with a FTSE 100 client who specialise in Transportation across the UK. They are seeking a highly … skilled and experienced Senior CRM & Customer Engagement Executive to join their dynamic team. The successful candidate will play a key role in driving customer engagement, retention, and loyalty through effective CRM strategies and campaigns. Reporting to the Head of Marketing the Senior CRM and Engagement Executive … will be responsible for developing and executing targeted initiatives to enhance customer experience, increase brand loyalty, and drive revenue growth. You will be responsible for developing and implementing comprehensive CRM strategies to drive customer engagement, retention, and loyalty Manage and optimise the Emarsys CRM platform to more »

opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure a seamless customer experience, you will document and present the service design process and outcomes, providing recommendations and guidelines … be in addition to the below requirements; Minimum of 3 years of experience in service design or related roles Experience of blueprints and customer journey mapping Proficiency in design thinking and human-centred design methodologies Strong portfolio showcasing your service design work and its impact on … the customer experience Excellent communication and presentation skills, with the ability to effectively communicate design concepts and insights to stakeholders at all levels of the organization Strong analytical skills, with the ability to use data and metrics to inform design decisions Experience using design, prototyping, and research tools more »

advisor status. Develop and maintain account plans and territory management. Own all High Value Touch Points (HVTPs) such as QBRs/strategic review, customer journey mapping, executive engagements. You will be responsible for owning the sales cycle including managing all meetings, proposals, presentations, SOWs, pipeline management more »