4 of 4 Customer Journey Map Jobs in the UK excluding London

Title: Senior Product Owner Job Description Join a newly formed team focused on enhancing Customer Experience & Engagement by shaping the digital customer Experience. This role requires a Senior Product Owner to lead customer engagement journeys and drive improvements in digital Experience capabilities. The position … offers an initial six-month engagement, working on critical missions to advance customer engagement strategies. Responsibilities Lead and support the delivery and growth of customer engagement journeys. Develop a holistic view of the customer to improve self-service and promote engaging content and tools. ...

high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex … Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce ...

their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content … account management, and customer experience - to deliver measurable business results. Key Responsibilities as Campaign Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return ...

across multiple business units. This is a high-profile initiative that will shape the future operating model and deliver a step-change in customer experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing the end-to-end Target … state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. ...