1 to 25 of 39 Customer Requirements Jobs in the North of England

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

a key role in delivering high-quality software solutions for their utilities clients. This is an exciting opportunity to work on impactful projects, bridging the gap between business needs, customer requirements, and technical delivery. Key Responsibilities Gather, analyse, and document business and customer requirements to produce clear, detailed specifications. Act as the link between stakeholders, product … testers to ensure alignment and clarity. Support digital transformation initiatives and contribute to process improvements. Prepare and deliver presentations to internal and external stakeholders. Collaborate across multiple projects, ensuring requirements are captured and delivered on time. Skills & Experience Proven experience in requirements gathering and documentation. Strong knowledge of Agile methodologies, including writing user stories and acceptance criteria. Proficiency More ❯

and manufacturing business with a strong international presence, delivering innovative hardware and software solutions across niche sectors. With a focus on creating tailored, high-quality products that meet complex customer requirements, collaboration and technical excellence are at the heart of this organisation. We’re looking for a Product Sales Manager who can combine technical understanding with commercial insight … This is a consultative role where you’ll work closely with internal teams and customers to design solutions and pricing strategies. Key responsibilities include: Developing technical solutions based on customer requirements and creating pricing strategies. Acting as the interface between sales teams (primarily in Europe) and the product division. Coordinating with supply chain, factory, and quality teams to … meet customer deadlines. Supporting global sales teams to identify and develop new business opportunities. Managing customer relationships, pricing, margins, and contract terms. Preparing technical, commercial, and pricing proposals for bids and quotes. Communicating effectively with international teams across multiple time zones. Experience/Skills We’re looking for someone who brings a mix of product knowledge and commercial More ❯

Role: Our client is seeking a skilled and detail-oriented Specifications Technologist to join their team. In this role, you will be responsible for ensuring that all customer specifications are accurate, compliant with legislation, and aligned with both internal processes and customer requirements. You will work closely with NPD, Production, and Site Technical teams to ensure the timely … of accurate and legally compliant specifications. Key Responsibilities: Liaise with cross-functional teams (NPD, Production, Site Technical) to ensure all required information is ready and approved prior to submitting customer specifications Maintain a general understanding of site processes and procedures to ensure specifications and questionnaires are completed accurately Ensure all specifications are legally compliant and adhere to customer policies and requirements Keep up-to-date with current food labelling legislation , ensuring compliance with existing regulations and awareness of any upcoming changes Respond to customer queries related to specifications and make necessary amendments Review and update internal and external specifications in line with recipe, process, or customer policy amendments Co-ordinate the approval of site More ❯

the Product Manager, PO & Supply Chain Management: Product Vision & Strategy: Define and own the product roadmap for PO and Supply Chain Management solutions. Align product initiatives with business goals, customer requirements, and industry best practices. Customer Value Focus: Champion a customer-centric approach by prioritizing features that deliver measurable value and improve user experience. Continuously gather … feedback to ensure solutions address real pain points and enhance customer satisfaction. MVP Development & Agile Delivery Drive Minimum Viable Product (MVP) development to validate concepts quickly and reduce time-to-market. Apply agile methodologies to iterate based on customer feedback and business priorities. Solution Design & Delivery: Collaborate with business, engineering, UX, and operations teams to design scalable, user … User intuitive solutions. Ensure seamless integration with Freight Management Systems and external platforms. Stakeholder Engagement: Gather requirements from internal teams and customers to shape product features. Communicate product updates, KPIs, and strategic impact to business teams Continuous Improvement: Monitor adoption, ROI, and customer satisfaction to refine product offerings. Stay ahead of industry trends and AI applications in supply More ❯

and be personally responsible for providing bespoke technical solutions for customers and SME on all Radio Engineering. Role Includes: Design and build of bespoke technical solutions in line with customer requirements. Provide Technical assurance to customers. Preparation CODEPLUGS/FLEET Plans for customer requirements (Motorola & Hytera). Installation, Troubleshooting and maintenance of telecommunication equipments from different vendors … Hytera, Motorola, Tait, Simoco, Kenwood and Icom Site Maintenance and servicing Faults Management with log analysis, defects debug and work around responsibility Business support: customer needs analysis and customer presentation of new products Involved in providing Technical Support to the communication systems in major contracts Skills and Experience: 2+ years experience from within either military or commercial Radio More ❯

an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working to drive cross sell and upsell opportunities to … retention of the recurring revenues and create additional cross sell opportunities. You will work working closely with the team to bring new contacts and opportunities to light through close customer management and support proactive outreach to drive customer engagement activities. You will engage directly in your own named accounts; driving growth and ensuring the retention of renewals and … recurring revenue. You will compile customer quotations and process orders and work closely with the service delivery team to ensure both continuous service improvement and the evolution of services. Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times. In addition to the More ❯

hybrid working scheme with 2 days per week in the office. Salary ranges between £40K - £55K, depending on experience. Responsibilities include: - Work with product owners to analyse industry and customer driven change proposals - Produce clear and concise software specifications - Translate business requirements into detailed specifications - Provide advice on aspects of system design where there may be change - Represent … the customer/business to the rest of the team to help priorities workloads - Collaborate with the project teams on various facets of the project, specifications and design functions - On occasion, assist with testing scenarios where in-depth input in needed - Working with the team to grow the development of the Business Analysis Practice and promoting best practice and … developing new processes in line with industry standards Skills and Experience required: - Proven experience of capturing and documenting customer requirements, creating detailed software specifications - Microsoft Azure DevOps experience to capture requirements - Strong MS Office skills, in particular Visio, PowerPoint, Excel and Word - Attention to detail - Experience of working on projects simultaneously - Solid Analytical skills with an interest More ❯

to grow and make a significant impact. Key Responsibilities Test Design & Execution Design and execute test plans for new battery products under development. Develop detailed test specifications aligned with customer requirements and SPQP standards. Conduct failure mode analysis and support prevention activities to improve product reliability. Equipment Development & Maintenance Design, develop, and validate automated test equipment and fixtures … troubleshooting support to production teams, particularly on LabVIEW automated systems. Deliver training and guidance to Electronics Technicians on test processes and equipment. Contribute to PFMEA activities and support testing requirements throughout the NPI process. Quality, Validation & Reporting Validate all test equipment and fixtures in line with company and industry standards. Maintain accurate documentation in accordance with quality management systems. More ❯

Military or Government customers Experience working on Transformation and/or complex delivery projects Experienced in business analysis techniques, such as process modelling & lean practices, use case development and requirements elicitation Experience with Agile delivery DV Clearance is essential Within this role, you will be responsible for: Collaborate with clients and stakeholders to capture and document business requirements … clear understanding of their needs and objectives Conduct detailed analysis of business processes, systems and data to identify opportunities for improvement and optimisation Facilitate workshops and interviews to gather requirements, user stories and use cases Analyse and document business processes, workflows and system interactions to ensure alignment with business goals Translate business requirements into functional specifications and user … and insights which can drive business decision-making and process improvements Define and implement product centric operating models Manage product ownership practices and processes, ensuring products developed meet the customer requirements Conduct impact assessments and feasibility studies to evaluate proposed solutions and identify potential risks and dependencies Collaborate with project managers to develop project plans, timelines and deliverables More ❯

This is a hybrid role and can be based out of one of our offices in Scotland. The successful candidate will be able to work between home, office and customer site. The successful candidate will empower customers to achieve their digital transformation objectives through the design, delivery, and optimisation of secure, high-performing hybrid infrastructure environments. This involves deep … understanding of customer requirements, collaborative solution development, and ongoing partnership to ensure long-term success. Requirements Here's what the role looks like: Conduct in-depth discovery with clients to understand their business objectives, technical requirements, and pain points related to their infrastructure Develop comprehensive and customised hybrid infrastructure solutions that address client needs, leveraging a More ❯

project management with a deep understanding of telematics systems. Key Responsibilities: Lead the hardware development process for vehicle and asset tracking telematics products, end to end, from receiving user requirements to ensuring successful market release. Responsibility for device management platforms, configurations and firmware releases. Having a deep understanding of configuration creation while maintaining accurate records of change log records … initiatives, ensuring compliance with industry standards and regulations. Hardware test plan creation, testing and validation of hardware and accessories, ensuring reliability and performance under various conditions that meet both customer requirements and validate supplier data sheets. Stay current with industry trends, emerging technologies, and best practices to continuously improve hardware design and functionality. Establish and maintain technical relationships More ❯

Military or Government customers Experience working on Transformation and/or complex delivery projects Experienced in business analysis techniques, such as process modelling & lean practices, use case development and requirements elicitation Experience with Agile delivery DV Clearance is essential Within this role, you will be responsible for: Collaborate with clients and stakeholders to capture and document business requirements … clear understanding of their needs and objectives Conduct detailed analysis of business processes, systems and data to identify opportunities for improvement and optimisation Facilitate workshops and interviews to gather requirements, user stories and use cases Analyse and document business processes, workflows and system interactions to ensure alignment with business goals Translate business requirements into functional specifications and user … and insights which can drive business decision-making and process improvements Define and implement product centric operating models Manage product ownership practices and processes, ensuring products developed meet the customer requirements Conduct impact assessments and feasibility studies to evaluate proposed solutions and identify potential risks and dependencies Collaborate with project managers to develop project plans, timelines and deliverables More ❯

This is an excellent opportunity to join a global manufacturing leader as an Applications Engineer. In this dynamic role, you will convert customer enquiries into tailored, value-driven solutions for specialised equipment and post-sale services. Working closely with Sales, Supply Chain, and Marketing teams, you'll provide technical expertise, quotations, and onsite support to help convert opportunities into … successful sales. Job Responsibilities: Responsible for converting customer enquiries related to specialised equipment and post-sale services into tailored solutions that provide the customer with the highest level of value from their investment. Solutions offered should take into account the specific process application requirement and client restrictions of CAPEX, OPEX and space restrictions. Provide quotations, supporting documentation, onsite … value solutions approach. Prepare value add solutions that allow our client to differentiate their proposals from competition wherever possible. Review the businesses quotation with sales companies and participate in customer meetings when needed/requested (face to face or online). When required, organise and run effective project handover meetings to ensure wider team have clear understanding of what More ❯

guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services … solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and … for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests More ❯

with customers Report directly to the Operation Manager, though communicate directly with Project Managers You will have: IT and network skills Technical knowledge, with ability to problem solve Strong customer focus and an understanding of customer requirements and sensitivities Possess a high level of attention to detail and quality control As the Senior Engineer, be able to … Hold a full clean driving licence The Organisation Our client uses cutting-edge technology to enable retailers, developers, architects, specifiers, ad agencies, and others to create memorable and engaging customer and employee experiences for brands big and small. In 2022, they were awarded ISO9001 certification, demonstrating to customers their commitment as a trusted supplier of quality products and service More ❯

progression opportunities Industry: Oil & Gas Industrial Engineering Defence Environment: Bright, Modern Engineering Office Are you a recently qualified engineer who loves solving problems, speaking with customers, and turning technical requirements into real-world solutions? If you're looking for a role that blends engineering expertise with consultative customer engagement, this is a brilliant place to start your career. … an enthusiastic and solution-driven Graduate Application Engineer to join our supportive and forward-thinking team in Runcorn. If you have a passion for engineering and some experience in customer service, technical support, or internal sales, we'll help you grow into a confident technical specialist. What You'll Be Doing As a Graduate Application Engineer, you'll be … Oil & Gas, D fense and general industrial manufacturing sectors find the right technical solutions for their needs. Your responsibilities will include: Preparing accurate, competitive quotations and technical proposals Interpreting customer requirements and converting them into engineering solutions Working closely with engineering, production, and project teams Providing technical input to support the external sales team Building positive, lasting relationships More ❯

ll be working on products used globally by some of the biggest names in the travel industry. As a Business Analyst, you'll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You'll play a key role in driving … the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast-paced, ever-evolving sector. What you'll be doing: Work closely with product and development teams to define user stories and business requirements Conduct stakeholder interviews, workshops, and document analysis Model business processes and perform gap analysis Collaborate with project managers More ❯

ll be working on products used globally by some of the biggest names in the travel industry. As a Business Analyst, you'll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You'll play a key role in driving … the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast-paced, ever-evolving sector. What you'll be doing: Work closely with product and development teams to define user stories and business requirements Conduct stakeholder interviews, workshops, and document analysis Model business processes and perform gap analysis Collaborate with project managers More ❯

nuclear. We are seeking a talented and detail-oriented Control Systems Engineer to join our engineering team. This role focuses on designing and developing bespoke automation software that meets customer requirements while adhering to industry standards. The ideal candidate will combine technical expertise with creativity to deliver solutions that enhance our reputation for excellence. Key Responsibilities Understand an … high-quality technical design documentation, such as Functional Design Specification (FDS), Software Design Specification, (SDS) internal and site testing records and user manuals. Work closely with clients to interpret requirements, present design concepts, and incorporate feedback. Ensure designs meet relevant regulatory and safety standards and are consistent throughout the design and development process. Collaborate with colleagues to ensure smooth More ❯

Free breakfast daily in the office Technical Hardware Manager Key Responsibilities Lead the hardware development process for vehicle and asset tracking telematics products, end to end, from receiving user requirements to ensuring successful market release. Responsibility for device management platforms, configurations and firmware releases. Having a deep understanding of configuration creation while maintaining accurate records of change log records … initiatives, ensuring compliance with industry standards and regulations. Hardware test plan creation, testing and validation of hardware and accessories, ensuring reliability and performance under various conditions that meet both customer requirements and validate supplier data sheets. Provide 3rd line technical support and expertise to internal teams and customers as needed. Qualifications 5+ years of experience in hardware development More ❯

customers to inform them about the company's products or services utilising pre-determined sales scripts and templates Answer questions about products or the business Drive conversation to understand customer requirements and close sales Keep internal communications up to date and well informed Use your initiative to meet sales quota and facilitate future sales What do they expect More ❯

existing customers to inform them about Radius products or services utilising pre-determined sales scripts and templates Answer questions about products or Radius as business Drive conversation to understand customer requirements and close sales Keep internal communications up to date and well informed Use your initiative to meet sales quota and facilitate future sales What do we expect More ❯