12 of 12 Customer Retention Jobs in Reading

business locations of all sizes and industries. The Product Owner participates on a cross-functional Agile Scrum team to develop and maintain Point of Rental software products to support customer acquisition and retention, based on the customer’s needs, the competitive landscape, industry trends, and business value to the company. Their leadership and product knowledge guide … defects, and defining acceptance criteria and business requirements documents to support design, development, and testing efforts. Working with stakeholders, plan and execute Sprints that balance initiatives of Product Roadmap, Customer Satisfaction, Technical Innovation and Debt. Collaborate with Product Managers to define, analyse, and communicate internally the Product Roadmap in alignment with customer needs and business objectives as supported … by business cases, market research, customer data, and competitive analysis. Lead, collaborate with, and motivate a cross-functional team of developers, testers, and others to develop, execute, and release in alignment with product roadmaps. Communicate with internal stakeholders about the prioritisation of the Product Backlog and the product and release progression status. Fully understand and validate the business strategy More ❯

of a dynamic and results-oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to develop their sales career within the IT sector. The ideal … candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will work within Bytes’ Mid-Market Sales organisation (defined as organisations up to 2000 employees), winning … developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strong vendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical Sales, Solutions Specialists as well as functional teams such as accounts, support and operations. Essential More ❯

of Bytes' product offerings. Proven ability to foster and sustain strong relationships with internal overlay/sales specialists and pre-sales team, effectively supporting the sales process and enhancing customer value. Key Requirements 5+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles related to value-added reselling … with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving … ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. Seniority level Seniority level Mid-Senior level Employment type Employment More ❯

business locations of all sizes and industries. The Product Owner participates on a cross-functional Agile Scrum team to develop and maintain Point of Rental software products to support customer acquisition and retention, based on the customer’s needs, the competitive landscape, industry trends, and business value to the company. Their leadership and product knowledge guide … defects, and defining acceptance criteria and business requirements documents to support design, development, and testing efforts. Working with stakeholders, plan and execute Sprints that balance initiatives of Product Roadmap, Customer Satisfaction, Technical Innovation and Debt. Collaborate with Product Managers to define, analyse, and communicate internally the Product Roadmap in alignment with customer needs and business objectives as supported … by business cases, market research, customer data, and competitive analysis. Lead, collaborate with, and motivate a cross-functional team of developers, testers, and others to develop, execute, and release in alignment with product roadmaps. Communicate with internal stakeholders about the prioritisation of the Product Backlog and the product and release progression status. Fully understand and validate the business strategy More ❯

The client is looking for a Customer Success Manager to work a 12 month extendable contract based in Reading (Hybrid). What you’ll be doing: The Customer Success Manager is an individual contributor role within their Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their business objectives through … value added interactions, expectation management and partnership with internal teams. As a Customer Success Manager, you will contribute to growing the book of business by effectively utilizing resources and tools as well as supporting internal teams. Key activities include but are not limited to maintaining a healthy book of business through digital and transactional interactions, identifying and managing churn … risks, discovering growth and expansion sales opportunities, supporting internal teams with back-office tasks and activities. Essential job functions: Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations. Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities. Assist customers and local teams More ❯

The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely … is ideal. Core Competencies: A well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high standards. Technical Expertise: Proficiency in … lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building out creative campaigns that are data-fueled and enhanced with key technology partnerships. Metrics-Driven More ❯

Goals. Identify, prospect, and convert independent and group prospects into customers. Plan and organize your time effectively to drive results and efficiency. Use CRM system to record visits, customer interactions, and orders. Manage and maintain a healthy sales pipeline. Negotiate and develop commercial agreements with key customers. Collaborate proactively with the Field Sales Manager (FSM) and stakeholders to … ensure customer retention and satisfaction. Visit targets to cold call and introduce Pipers Crisps, promoting the Direct Delivery Model. Monitor competitor and wholesale activity, coordinating with internal departments as needed. Attend trade shows to increase brand awareness and generate new opportunities. Implement and review new marketing initiatives. Qualifications Results-driven and target-oriented. Team player with the More ❯

renewal rates across the region. We work in 6 + languages and engage with end users and reseller partners alike. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates. This position reports into a Renewals Sales Manager and is a hybrid office/home office role What you'll be working … on Responsible for a specific EMEA territory with an assigned set of customer contracts to renew to maintain our high renewal close rate Responsible for achieving monthly/quarterly revenue targets by creating and executing a proactive and strategic sales plan Qualify renewal opportunities utilizing our sales methodology MEDDICC and manage successfully through the sales cycle Use SFDC (Salesforce … CRM to document all customer and partner activity to enable the forecasting of when renewals will be booked and invoiced Develop and maintain strong relationships with our channel and partners in your territory to maximize revenue Constructing complex pricing proposals by analyzing previous sales data through our CRM and financial system Managing your pipeline of customer contracts More ❯

become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? We are seeking a highly strategic and data-driven Director of Customer and Retention to lead our efforts in retaining existing customers, reducing churn, and improving Gross Revenue Retention (GRR). This role is critical to driving … long-term customer value and loyalty by enhancing the customer experience, improving sentiment, and owning the full lifecycle of engagement post-sale. Location: Remote/European Reports to: Chief Customer Officer Key Responsibilities Retention Strategy: Design and execute scalable, data-led strategies that drive customer retention and improve GRR across all markets … and customer segments. These strategies will require cross-functional collaboration and delivery. Customer Journey Ownership: Define and own the end-to-end customer journey, ensuring it delivers value at every stage. Continuously optimise touchpoints to improve customer satisfaction and long-term engagement. Work with customers to better understand the delivery of value and the return on More ❯

service offerings, especially around professional and managed services. Manage a headcount budget to grow the team, including hiring and onboarding new sales talent. Collaborate across departments to deliver seamless customer experiences. Monitor sales performance, pipeline health, and forecasting accuracy. Foster a high-performance, accountable, and results-driven culture. What We’re Looking For Demonstrated success in winning new business More ❯

product analytics projects for the business Working on new propositions, innovation, and strategy Developing their website and app Analysing pricing, performance, and product iterations Assessing how they can drive customer retention through the app Working alongside analytics engineers who will be doing the back-end data work YOUR SKILLS AND EXPERIENCE Product Analytics background needed SQL experience More ❯

a strong background in financial modelling and reporting within a SaaS or subscription-based environment , with a solid understanding of industry-specific metrics such as Annual Recurring Revenue (ARR) , customer retention, and subscription cohort analysis. Key Responsibilities: Build and maintain financial models and forecasting tools tailored to a subscription-based revenue model Deliver accurate and timely financial More ❯