22 of 22 Customer Retention Jobs in the Midlands

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we support … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities More ❯

PERMANENT ACCOUNT MANAGER JOB - OFFICE BASED - SCUNTHORPE - 32K CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we … now looking for a passionate Account Manager to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts … using Salesforce, including onboarding, demos, and ongoing support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

installation, and troubleshooting. To be successful in this role, you must be a self-starter and have a passion for problem solving. You must also have excellent communication and customer service skills, as well as the ability to maintain and update your own van stock. You must also be comfortable working with a tablet for job reporting. You will … also be responsible for troubleshooting and repairing equipment, adhering to company policies and procedures, and driving service success that improves customer satisfaction, maximizes customer retention and increases profitability. Key requirements Field Service experience within mechanical electrical environment preferable. IT skills (Proficient in mobile device/tablet use). Ability to troubleshoot, i.e. repair equipment. Positive can More ❯

regardless of their maturity. About The Role The Billing, Collections & Retention Specialist plays a key role in ensuring accurate and timely billing, effective cash collection, and proactive customer retention through renewals and dispute management. You'll be managing UK-based renewals, ensuring timely processing, documentation, and approvals. The role encompasses various operational domains - such as … invoicing, credits, collections, reconciliations, administration of renewals, and processing of sales orders. This role is a hybrid finance role that supports both finance and customer operations, ensuring the financial accuracy of the ledger while also enhancing the overall customer experience. A core focus will be serving as the primary point of contact for customer inquiries regarding billing … the resolution of disputes with internal teams, ensuring effective communication and prompt results. Role Requirements Candidates should be able to demonstrate a keen attention to detail, a focus on customer needs, and effective collaboration among teams in previous roles. Knowledge of UK-based renewal processes and regulatory requirements would be advantageous. What Makes Us Great Six Degrees has been More ❯

Account Manager – Fully Remote The Account Manager is responsible for managing a portfolio of assigned customer accounts, building and maintaining long-term, trusted relationships, and ensuring continued value delivery and client satisfaction. This Account Manager role plays a key part in customer retention, growth, and advocacy by acting as the primary point of contact for customers … working with visits to the office (Southern based) when needed Car or car allowance Account Manager key responsibilities Manage and develop long-term relationships with a defined portfolio of customer accounts, including international fleets. Act as the lead point of contact for assigned customers, providing timely and accurate responses to queries. Facilitates regular communications through video calls, phone, and … in the UK and abroad. Evaluate the ongoing value delivered to customers, identifying opportunities to increase operational, financial, or safety-related impact. Work proactively to embed the solutions within customer operations, including the coordination of training for drivers, managers, and staff. Use insights from customer data, going beyond reporting to deliver actionable analysis and recommendations through regular business More ❯

space as they invest heavily in their data strategy. As the Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯

Your Career As Product Innovation Director at MHR, youll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. Youll own the full innovation lifecycle from ideation and concept validation to market launch ensuring our products not only meet but anticipate market demand. Acting … as the bridge between Product Management, Sales, and Marketing, youll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, youll combine strategic vision, analytical insight, and data-driven decision-making to deliver measurable business outcomes and shape the future of MHRs … product strategy. Your Team Youll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where youll foster a culture of accountability, creativity, and continuous More ❯

Your Career As Product Innovation Director at MHR, youll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. Youll own the full innovation lifecycle from ideation and concept validation to market launch ensuring our products not only meet but anticipate market demand. Acting … as the bridge between Product Management, Sales, and Marketing, youll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, youll combine strategic vision, analytical insight, and data-driven decision-making to deliver measurable business outcomes and shape the future of MHRs … product strategy. Your Team Youll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where youll foster a culture of accountability, creativity, and continuous More ❯

Your Career As Product Innovation Director at MHR, youll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. Youll own the full innovation lifecycle from ideation and concept validation to market launch ensuring our products not only meet but anticipate market demand. Acting … as the bridge between Product Management, Sales, and Marketing, youll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, youll combine strategic vision, analytical insight, and data-driven decision-making to deliver measurable business outcomes and shape the future of MHRs … product strategy. Your Team Youll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where youll foster a culture of accountability, creativity, and continuous More ❯

Your Career As Product Innovation Director at MHR, youll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. Youll own the full innovation lifecycle from ideation and concept validation to market launch ensuring our products not only meet but anticipate market demand. Acting … as the bridge between Product Management, Sales, and Marketing, youll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, youll combine strategic vision, analytical insight, and data-driven decision-making to deliver measurable business outcomes and shape the future of MHRs … product strategy. Your Team Youll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where youll foster a culture of accountability, creativity, and continuous More ❯

can find all the relevant information in the description below. As Product Innovation Director at MHR, you'll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. You'll own the full innovation lifecycle from ideation and concept validation to market launch ensuring … our products not only meet but anticipate market demand. Acting as the bridge between Product Management, Sales, and Marketing, you'll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, you'll combine strategic vision, analytical insight, and data-driven decision … product strategy. Your Team You'll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where you'll foster a culture of accountability, creativity More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to £65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor s degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to 65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role involves … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor's degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯

required 1 – 2 days per week) | Benefits : Comprehensive & competitive benefits package | Industry/Sector : Technology/Professional Services Roles & Responsibilities: Contract Negotiation: Lead the review, drafting, and negotiation of customer contracts for IT service and product supply. Evaluate and present contractual risks, dependencies, and delivery implications to senior stakeholders. Advise senior stakeholders on commercial terms, risks, and financial impacts. … Bid teams on RFPs and proposals, advising on contract terms and commercial structures. Evaluate commercial risks, liabilities, and opportunities in new deals. Provide guidance on deal design to balance customer needs and delivery capability. Contract Lifecycle Management: Take ownership of the end-to-end contract lifecycle for all customer agreements — including onboarding, renewals, variations, and terminations, Maintain and … revenue leakage. Oversee all contract change requests. Skills & Experience: 5+ years’ experience in Commercial Contract Management , ideally in technology or IT services . Strong background in drafting and negotiating customer contracts and framework agreements . Experienced with complex supplier/vendor negotiations and commercial risk management. Financially astute, able to analyse profitability , risk exposure , and delivery feasibility . Knowledge More ❯

global digital strategy. This is an exciting opportunity for a senior digital leader to drive eCommerce growth, expand international reach, and integrate brand and digital into a world-class customer experience. As CDO, youll take ownership of the entire digital ecosystem from eCommerce platforms and UX, to performance marketing and CRM/CLTV ensuring both acquisition and customer lifetime value are maximised. Youll oversee multi-channel digital growth, including paid social, PPC, SEO, email, and SMS, while making customer insight and retention central to every strategy. International expansion is key youll help shape and scale localised digital strategies across the UK, US, Europe, Middle East, and Asia-Pacific, ensuring global growth is brand-consistent … in digital/eCommerce leadership, with proven success in building and scaling international markets, including strong US market experience. Youll have deep expertise in Shopify Plus (or similar), CRM, customer lifecycle marketing, and data-driven performance channels. Commercially sharp, brand sensitive, and confident at board level, youll thrive leading ambitious digital strategies across global markets. More ❯

global digital strategy. This is an exciting opportunity for a senior digital leader to drive eCommerce growth, expand international reach, and integrate brand and digital into a world-class customer experience. As CDO, you'll take ownership of the entire digital ecosystem from eCommerce platforms and UX, to performance marketing and CRM/CLTV – ensuring both acquisition and customer lifetime value are maximised. You'll oversee multi-channel digital growth, including paid social, PPC, SEO, email, and SMS, while making customer insight and retention central to every strategy. International expansion is key – you'll help shape and scale localised digital strategies across the UK, US, Europe, Middle East, and Asia-Pacific, ensuring global growth is … digital/eCommerce leadership, with proven success in building and scaling international markets, including strong US market experience. You'll have deep expertise in Shopify Plus (or similar), CRM, customer lifecycle marketing, and data-driven performance channels. Commercially sharp, brand sensitive, and confident at board level, you'll thrive leading ambitious digital strategies across global markets. #J-18808-Ljbffr More ❯

you'll take full ownership of revenue and gross profit performance across your region. You'll lead a team of Regional Account Managers, guiding them to deliver exceptional client retention, service expansion, and high-margin growth. This is a high-impact leadership role where strategic thinking, commercial acumen, and relationship management come together to shape our regional success. … Role Own regional performance against revenue and gross profit targets Lead and develop a high-performing team of Account Managers Set clear KPIs and performance objectives across growth, retention, and forecasting Build strategic growth plans for key accounts, identifying whitespace and expansion opportunities Support proposal development and deal structuring to ensure profitability Act as a senior contact for More ❯

the Role Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions . We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on … cross-sell opportunities, including: LCG Payments integration Handheld devices & kitchen screens Stock control modules QR order-to-table solutions Support packages and licences Ensure contract renewals and high client retention Collaborate with internal teams (support, projects, payments) to deliver a seamless service Conduct UK-wide client visits as required Support multi-site expansion opportunities Keep CRM updated with … technology Strong relationship-building skills with commercial awareness Comfortable with UK-wide travel and holding a full driving licence Organised, proactive, and commercially focused Motivated by client satisfaction, retention, and business growth Benefits Competitive salary + performance-related bonus/commission Company pension scheme Regular team socials and company events Access to sports clubs and client entertainment opportunities More ❯