1 to 25 of 32 Customer Retention Jobs in the North of England

Income Customer Success Manager - ManchesterOur client is an award winning Social Housing SaaS organisation who are going through a period of organic growth due to their success with their client base, they are now looking for a Customer Success Manager to join their team who possesses Social housing experience within income or rent.If you have experience working within … Income or Rent in a similar position we would love to hear from you!The Customer Success Manager (CSM) is a key role in ensuring that our clients customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders.They also ensure quality and timely … delivery of projects and maintain very high customer satisfaction and retention levels. The CSM is the primary owner of the successful operational relationship with customers, working very closely with Sales (on new business prospects) and Account Management (for all existing customers).You will manage and maintain current relationships while on boarding new accounts to the business and More ❯

journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description The role... The role of Customer Retention Advisor is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and … to gain understanding for contract termination Offer ideas on process improvement and new ways of working Understand and continue to build your knowledge on business processes Develop new retention strategies to align with business KPIs Common trend analysis Qualifications Confidence speaking to customers over the phone Build relationships with … key stakeholders and team members Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word) Good organisation skills and ability to manage your own workload Experience in a customer service/retention role is desirable Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! We're now looking for a Customer Success Manager (CSM) to join the Conferma team and ensuring our customers achieve their desired outcomes with our products and services. As a CSM you'll be representing the … customer voice internally to demonstrate our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts … identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement More ❯

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing … support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the More ❯

Data Scientist Salary: £55,000 Location: Manchester Job Type: Full-time We are seeking a Data Scientist to play a crucial role in developing a new digital platform, leveraging customer insights to drive smarter decisions and foster long-term growth. This role offers a unique opportunity to be at the forefront of a significant industry shift, making it a … career-defining move for the right candidate. Day-to-day of the role: Analyse customer data to identify retention drivers, purchasing patterns, sales trends, and customer segments. Collaborate with the marketing team to deliver insight-driven campaigns and monitor their effectiveness. Contribute to customer retention and growth projects by providing data that informs … and campaign outcomes. Work cross-functionally with teams in marketing, sales, data science, and leadership to support the transformation journey. Utilize exploratory data analysis techniques to forecast sales and customer behaviour. Ensure the cleanliness, preparation, and validation of data for accurate and reliable reporting. Required Skills & Qualifications: Degree in a numerical, analytical, or programming field, or equivalent experience. Proficiency More ❯

online. Job title: Ecommerce Manager Summary This is a new position, to enable us to accelerate the growth of our online presence and adoption of Ecommerce amongst our growing customer base. As Ecommerce Manager, you will develop the strategy and roadmap for our online stores and digital retail platform. You will be responsible for defining, prioritising, and delivering features … that enhance the customer experience, increase conversion rates, and drive profitable sales growth. This role requires a blend of strategic vision, customer focus, strong data analysis skills, and technical ability, while working effectively with cross-functional teams. You will report to the Managing Director and work alongside the website manager and with the Sales and Marketing teams. Key … responsibilities Strategy and roadmap: Define and execute the ecommerce product strategy. Develop and maintain a clear product roadmap that aligns with company goals and customer needs. User research and analysis: Conduct qualitative and quantitative research to understand customer behaviour, pain points, and needs. Use insights to inform product decisions and drive innovation. Develop a strong understanding of the More ❯

online. Job title: Ecommerce Manager Summary This is a new position, to enable us to accelerate the growth of our online presence and adoption of Ecommerce amongst our growing customer base. As Ecommerce Manager, you will develop the strategy and roadmap for our online stores and digital retail platform. You will be responsible for defining, prioritising, and delivering features … that enhance the customer experience, increase conversion rates, and drive profitable sales growth. This role requires a blend of strategic vision, customer focus, strong data analysis skills, and technical ability, while working effectively with cross-functional teams. You will report to the Managing Director and work alongside the website manager and with the Sales and Marketing teams. Key … responsibilities Strategy and roadmap: Define and execute the ecommerce product strategy. Develop and maintain a clear product roadmap that aligns with company goals and customer needs. User research and analysis: Conduct qualitative and quantitative research to understand customer behaviour, pain points, and needs. Use insights to inform product decisions and drive innovation. Develop a strong understanding of the More ❯

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

products and solutions. The client experience function is responsible for delivering the following outcomes. Responsible for improving user onboarding time and experience. Facilitating product adoption through established relationships. Increase customer retention through relationship focused client management. Increase customer satisfaction through product adoption and post adoption support. Essential Skills & Experience: Requires a strong background in credit reporting … or related industry, typically with 3 or more years' in-depth experience. Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision Empathy to … pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction. Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model. Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve More ❯

Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary : Starting from £37k (depending on experience) Application Deadline : NOW CLOSED FOR APPLICATIONS Location : Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a … STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they … members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

new business opportunities within the Transport and Warehousing sectors across the UK. Build and maintain long-term relationships with both new and existing clients, ensuring a high level of customer satisfaction and retention. Develop tailored logistics solutions that meet client requirements, focusing on efficiency, cost-effectiveness, and service excellence. Prepare and deliver professional presentations, proposals, and tender submissions. Represent More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you.As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high … quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous More ❯

business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate. Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues … performance targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process multiple More ❯

business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate. Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues … performance targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process multiple More ❯

business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate. Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues … performance targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process multiple More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you. As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless … high-quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: Manage and nurture client relationships to ensure long-term success and retention Oversee service levels, performance, and customer satisfaction across key accounts Act as the escalation point for client issues, driving resolution and More ❯

My client is one of the most established manufacturers of engineeredproducts in the UK. They have a superb reputation and client retention is extremely high due to very high quality products and services. The company is planning to grow the business by developing new products and markets. To lead this exciting new era for the company they are More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯