1 to 25 of 33 Customer Retention Jobs in the North of England

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | £45,000 | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have … Anna Maher Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead ...

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory ...

stock efficiently, sell profitably and service competitively RAM Tracking , a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Success Executive to join our growing team in Leeds. This position is fully office-based (5 days per week) . Following our acquisition … February, we’re entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization. As a Customer Success Executive ...

This is an excellent entry-level opportunity for someone keen to learn, develop technical skills, and progress into a more senior technical, commercial, or customer-focused role over time. You'll work onsite at customer locations, supporting experienced technicians and helping deliver a high-quality fluid management service. … gain exposure not only to technical operations, but also to customer relationship management and business development activities. This role is ideal for someone who enjoys working practically, interacting with customers, and wants a long-term career path rather than just a job. Key Responsibilities: Onsite & Technical Support: Assist with ...

organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide … solutions available and can clearly articulate features, benefits, and pricing to prospective and existing customers. You will support your team in understanding and probing customer requirements to match appropriate solutions to customer needs. The Team Lead oversees the renewals lifecycle across the team, ensuring customers receive timely ...

This role goes beyond traditional operational service management. We’re looking for a dynamic, strategic professional who can take a consultative approach, guiding the customer through Continual Service Improvement while ensuring services are delivered in line with contractual commitments. You will own the relationship end-to-end, ensuring service … excellence while proactively identifying opportunities to enhance quality, increase customer satisfaction, strengthen commercial performance, and drive long-term value. This is a highly customer-facing, strategically focused position where influence, insight, and leadership are as important as operational control. Key Responsibilities Own the customer contract and service ...

allowance, wellbeing programs, and private medical benefits. Key Responsibilities As Client Manager, you will be seeking opportunities to drive revenue growth within an existing customer portfolio. Manage and close renewal opportunities with existing customers, ensuring timely follow-up and strong relationship management to support retention and growth. … Achieve or exceed revenue targets by identifying and delivering up-sell and cross-sell opportunities. Identify account challenges and customer needs while clearly demonstrating the business value of our products and services. Deliver a high-quality customer experience through consistent and meaningful engagement. Maintain accurate planning, documentation, reporting ...

smarter engagement, stronger ROI and measurable business growth. As we continue to scale, we are looking for an experienced Account Director to join our Customer Success team at an exciting stage in our journey. This is a pivotal role focused on ensuring our customers succeed, stay and grow with … voice and advocate of your clients internally, ensuring their objectives are clearly represented and aligned with internal teams. This role requires a balance of customer-centric thinking and commercial development, ensuring clients are advocates, achieving measurable value, and investing further in solutions that support their continued success. Key Responsibilities ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

thrives in a fast-paced, strategic, and hands-on environment. You'll shape the marketing strategy, develop campaigns that drive revenue and retention, and oversee content, brand, partner marketing and events. You'll also manage and develop a Marketing Assistant while working closely with Sales, Procurement, Product … Role Driving Revenue & Retention Build and execute integrated campaigns that generate qualified leads. Lead Account-Based Marketing programmes targeting priority accounts. Develop customer retention, lifecycle and upsell campaigns for a digital platform. Own the marketing funnel and improve conversion rates at every stage. Content & Brand ...

attributes, CMS pages, blocks, widgets, banners, and enquiry forms Troubleshoot website issues and liaise with external developers Handle product uploads, datasheets, stock, prices, and customer data using Magento 2 and CSV files Support digital marketing activities: email campaigns (Goldvision), social media (Hootsuite), on-page SEO, CRO, and customer retention initiatives Test website features for usability and analyse performance using Google Analytics, Microsoft Clarity, and Looker Studio Work confidently with large data sets in Excel for product, price, stock, and CRM management Hours Flexible Working Hours (40 hours per week, MondayFriday) Choose your start time between ...

fintech company specialising in modern seamless payment solutions tailored to merchants, platforms and partners. For SaaS platforms, Synapto enables an integrated payment experience, driving customer retention and revenue growth. For merchants, the platform offers secure and efficient omni channel payment solutions, empowering businesses to manage and grow ...

fintech company specialising in modern seamless payment solutions tailored to merchants, platforms and partners. For SaaS platforms, Synapto enables an integrated payment experience, driving customer retention and revenue growth. For merchants, the platform offers secure and efficient omni channel payment solutions, empowering businesses to manage and grow ...

fintech company specialising in modern seamless payment solutions tailored to merchants, platforms and partners. For SaaS platforms, Synapto enables an integrated payment experience, driving customer retention and revenue growth. For merchants, the platform offers secure and efficient omni channel payment solutions, empowering businesses to manage and grow ...

strong, positive relationships with current clients. This involves regular communication and ensuring that clients are happy with the products or services they’re receiving. • Customer Retention: Developing strategies to keep clients engaged and reduce churn. The Sales Farmer ensures that clients feel valued and continue their business … with the company. • Account Growth: Identifying opportunities for upselling (selling more expensive options) or cross-selling (introducing complementary products or services) within the current customer base. • Problem-Solving and Support: Addressing any issues or concerns that clients might have with the product or service. A Sales Farmer works ...

dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at: Responsibilities Manage key account customer relationships, overseeing all commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within your ...

dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at: Responsibilities Manage key account customer relationships, overseeing all commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within your ...

dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at: Responsibilities Manage key account customer relationships, overseeing all commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within your ...

dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at: Responsibilities Manage key account customer relationships, overseeing all commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within your ...

client are seeking an experienced CRM Manager to lead and optimise customer relationship strategies within the. This role in Greater Manchester requires expertise in CRM systems and a focus on achieving customer engagement and retention goals. Client Details Our client is an SME technology firm … established marketing & digital function. Description The key responsibilities for the CRM Manager role will include: Develop and implement effective CRM strategies to enhance customer engagement and retention. Analyse customer data to identify trends and opportunities for growth. Provide mentorship and training to an in-house digital team. Oversee ...

joining a growing team of over 50 specialists across IT support, cyber security, cloud solutions and infrastructure services backed by excellent client retention and industry-leading expertise. If you're confident with HubSpot, love improving processes, and enjoy supporting users, this is a brilliant opportunity to step into ...

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction ...

London and South-East accounts. KPIs & Performance Measures Revenue target achievement Gross margin % Average deal value Sales conversion rate Pipeline value and accuracy Client retention and repeat business Why Join AVM Solutions? Joining AVM Solutions offers the opportunity to play a key role in shaping the growth ...

intensity, high velocity. Strategy Consultants work across all tiers. Target capacity is 80% client work with 20% for Rixxo contribution. Measures of Success Client Retention & Growth • Strong client retention across the engagement lifecycle • Year-on-year revenue growth from managed accounts • Growth opportunities identified and closed ...

intensity, high velocity. Strategy Consultants work across all tiers. Target capacity is 80% client work with 20% for Rixxo contribution. Measures of Success Client Retention & Growth • Strong client retention across the engagement lifecycle • Year-on-year revenue growth from managed accounts • Growth opportunities identified and closed ...