1 to 25 of 45 Customer Retention Jobs in the North of England

team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach … role, balancing people leadership with hands-on customer engagement. The role holder directly manages a team of 5-6 TAMs while personally owning a portfolio of 10-12 customers as a Technical Account Manager. The Manager Technical Account Management ensures TAMs are successfully executing their responsibilities, delivering measurable customer ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. Customer Renewals Team Lead Location: Manchester Team: Approx. 5 direct reports Department: Customer Renewals Company: IRIS Software Group Ready to take the next step in your leadership … career? We’re looking for a passionate, commercially minded Customer Renewals Team Lead to join IRIS Software Group and lead a team of Customer Renewals Associates and Advisors. This is a brilliant opportunity for someone who loves developing people, building high-performing teams and delivering fantastic customer ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management. Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity. Manage, coach, and set high performance standards for the customer success team. Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you: Proven background in contract ...

French & Spanish‐Speaking Associate Customer Success Manager (UK Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize … global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage ...

French & Spanish-Speaking Associate Customer Success Manager (UK Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize … global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage ...

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. This role will be responsible for managing customer accounts, growing revenue, maintaining strong relationships, and ensuring customer satisfaction with our software solutions. You will serve … solutions within their organisation. This role is predominantly based from home, with travel to an office or client site as needed. Key Responsibilities Customer Relationship Management Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software and services ...

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

45k+ in your first year and progress quickly? We're working with an established technology business that offers a proven SaaS product, an impressive customer base and genuine career progression . Already trusted by 23,000+ businesses globally , with 340,000+ vehicles tracked and a 98% customer retention … will include: Making 75+ outbound calls per day Prospecting through phone, email and other channels Speaking with business owners and senior decision-makers Understanding customer challenges and identifying opportunities Qualifying prospects and booking product demonstrations Building and managing your own pipeline Working towards individual and team targets ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

sitting on the Executive Leadership Team, the CRO will take full ownership of the commercial strategy, driving recurring new revenue growth, new customer acquisition, and retention. This is a high-impact leadership opportunity to build a scalable, high-performing commercial function and play a central role in the next … profitable revenue growth. - Lead and develop Sales, Marketing and Account Management teams, creating a culture of performance and accountability. - Drive new business ARR growth, customer retention, and expansion. - Improve pipeline management, forecasting accuracy, and sales effectiveness. - Build strategic relationships with key customers, partners, and vendors. - Work closely ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement ...

unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward. The Role As the Team Manager for our Technical Customer Support team, you will play a vital role in delivering exceptional customer support experiences that reflect our commitment to service excellence. Leading … aligning our efforts. By providing coaching and mentorship, you will support both individual and team performance, ensuring that we meet service standards and enhance customer satisfaction. What You’ll Do Key Responsibilities: Team Leadership: Motivate your team by setting clear objectives and expectations, providing feedback, and conducting performance reviews. ...

mission to make the world's best cloud and digital services available to all. We're a team of technology specialists, problem-solvers and customer champions who believe every organisation should have access to the people, technology and expertise needed to achieve their ambitions. That's why thousands … manage a portfolio of around 100 Small and Medium Business customers, building long-term relationships that drive retention, growth and exceptional customer experience. You'll become a trusted advisor to your customers, understanding their goals, challenges and priorities while helping them identify technology solutions that deliver real ...

global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role... We’re looking for a Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes … beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ...

backlog; write clear epics, user stories, and acceptance criteria. Partner with Product Management and stakeholders to shape roadmap outcomes and prioritise work to maximise customer value and business impact. Run effective backlog refinement and support agile ceremonies (planning, stand-ups, review, retro), ensuring the team is clear on scope … Support release planning and go-to-market readiness (release notes, user documentation, enablement for Sales/Support as needed). Use data (usage analytics, customer feedback, incident trends) to validate outcomes and drive continuous improvement. Promote strong product practices: definition of ready/done, quality thresholds, and pragmatic ways ...

identifying new business opportunities across the UK market. This is an excellent opportunity for a relationship-focused sales professional who enjoys combining account development, customer success and new business activity to drive revenue growth and long-term client partnerships. The Role You will be responsible for managing a portfolio … stakeholder relationships and identifying opportunities to increase revenue through upselling, cross-selling and contract renewals. Key responsibilities include: * Managing and developing relationships with key customer stakeholders * Acting as the primary point of contact for assigned accounts * Identifying opportunities to expand software and technology service adoption * Driving contract renewals ...

company helps organisations make better-informed decisions, understand performance and identify new opportunities. This isn't a traditional account management role. It combines customer retention and account growth with targeted new business development, giving you ownership of existing client relationships while also opening doors with prospective customers. … play a key role in growing recurring revenue, strengthening customer relationships and identifying new commercial opportunities. The Role You'll take ownership of a portfolio of existing customers, managing relationships throughout the customer lifecycle while developing new business opportunities with carefully targeted organisations. Your responsibilities will include: Managing ...

strengthen its commercial reporting and support its continued growth. You ll take ownership of HubSpot reporting, workflows and automations, helping sales, marketing and customer success teams work from accurate, consistent data. You ll also provide senior leaders with clear insight into performance, from marketing activity and sales pipeline through … customer retention and renewals. This is a hands-on role with the opportunity to build processes, improve reporting and shape how the business uses its data. It s ideal for a confident HubSpot user who enjoys solving problems, automating manual tasks and turning numbers into useful commercial ...

succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers ...