1 to 25 of 206 Customer Service Jobs in Yorkshire

Manage service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service whilst developing lasting customer relationships. The Service Delivery Manager is responsible for managing the IT Service Desk team which provides front line Incident … and Request Management across all IT services. They are responsible for ensuring that all incidents and service requests are handled effectively across all channels within agreed Service Levels to deliver customer satisfaction. The Service Delivery Manager is responsible for developing and implementing the strategy, standards, and … procedures within the Service Desk. The post holder is responsible for the Service Desk tool and Knowledge Base. They are responsible for analysing usage of applications, incidents, and requests to identify problems and proactively reduce call volumes. Is expected to work effectively within a team, working most closely More ❯

Graduate Customer Service Advisor Rotherham - Hybrid £23,809.50 + Hybrid + Training + Monday-Friday Are you a recent Graduate or have some Customer Service experience looking to join an industry leading company that operates in over 130 countries, where you will receive specialist training on … range of products covers every aspect of the procurement process from start to finish? On offer is an exciting opportunity for a Graduate or Customer Service Advisorto join a global software company currently providing procurement solutions to over 800 clients, and 3 million users around the world as … they look to add to their team. In this role, the successful Customer Service Advisor will respond to inbound enquiries by telephone and email on the First Line Support help desk following through to ticket resolution and liaising with the relevant departments to allow for ticket resolution. The More ❯

Role Details Job Title Service Desk Team Leader Division Operations - Customer Service Job Location Harrogate Role Our service and support teams provide an effective yet complex blend of both customer and technical support for a range of managed IT service products including Data Management … Network (Internet Access, VPN, HSCN), Hosted IP Telephony, Unified Comms, Data Centre Hosting, Virtualisation Services amongst others. Delivering a customer experience that successfully sets Redcentric apart from our competitors and drives brand loyalty is our collective goal and to make this happen we need to create an environment that … inspires colleagues to deliver their very best. Alongside the Customer Services Manager it is your responsibility to make this happen, which is what makes this such a rewarding role. It is all about getting the right people, about making sure they enjoy their work and about providing them with More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

days annual leave plus 8 bank holidays (increases annually with service up to 29 days) Your birthday off work in addition to the above! Holiday purchase scheme - you can buy up to an additional 3 days leave Pension scheme BUPA Healthcare Cashback Plan Free onsite parking A clear career … and snacks delivered weekly Employee Assistance Programme Time off for those special events; nativities, school plays, & graduations Great company social events Are you a customer service whizz? A dab hand on the phones as well as managing helpdesk tickets? Then this is your new role! As a Customer Support Advisor, you will be responsible for providing first-line support to customers who purchase our SaaS products. You will handle customer enquiries via both telephone and ticket systems, investigating queries to determine if a referral to second or third-line support is necessary. Excellent customer service More ❯

Job summary This is an exciting opportunity to working within the Service Desk Team at South West Yorkshire Partnership NHS Foundation Trust. The service desk analysts are the first point of contact between the IM&T Department and our customers and are responsible for general IT support and … triage and progress calls right through to resolution, offering a first-time fix where possible. The successful candidate will have a proven record in customer service. You will be a team player with a good telephone manner, first rate communication skills, and strive to be accountable and take responsibility … worked in an IT environment and have an interest in problem solving along with knowledge of Microsoft products including Office and Active Directory. The Service Desk functions is looking to grow and evolve, so the ability to embrace change and maintain a positive outlook is essential, along with a More ❯

to creating a supportive and fair business. Our software and services are designed to help our subscribers succeed. About you: For the role of Customer Support Representative , were looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills: Have excellent customer service Strong IT skills including Microsoft office Demonstrates strong communications skills through a variety of channels Good organisation Are you wondering what life at an informal, agile tech company might be like? Come and join a team where everyone can be themselves and feel empowered by what they … What youll be doing: You will be joining the Helpdesk team, made up of friendly solution finders who builds great client relationships using their customer service skills. Your role will include: Building relationships and trust with subscribers through open and interactive communication Collaborate with Internal key team members More ❯

recruiting for a dedicated and experienced Technical Sales Support Administartor to join their team based in Leeds. Your role will focus on delivering exceptional customer service, offering technical support and knowledge to a wide customer base. Salary: £28,000 About the role: Providing excellent customer service via phone and email, always ensuring customer satisfaction. Offering troubleshooting and technical assistance over the phone to resolve queries on site. Generating detailed quotes and technical drawings with a high level of accuracy Managing orders with overseas suppliers and coordinating with customers to ensure timely delivery. Converting quotes … and experience Confident, friendly with excellent communication skills Ability to learn new products quickly and be technically minded. If you have a passion for customer service and technical support, we'd love to hear from you! Huntress Search Ltd acts as a Recruitment Agency in relation to all More ❯

an IT Support Engineer. We are an IT company based in Doncaster, South Yorkshire and have been established for over 22 years with a customer base across Yorkshire and beyond. We are seeking a dedicated IT Support professional to join our team. The ideal candidate will be responsible for … providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot various IT issues effectively. The IT Support professional will play a crucial role in ensuring that our technology infrastructure runs smoothly and efficiently. … are responded to promptly and you are responsible for following through to a resolution to agreed services levels, whilst providing the highest level of customer service. Throughout this process you will ensure customers are kept fully informed of the progress of their Helpdesk calls and they are satisfied with More ❯

IT Support Engineer - Windows, O365, AD, Networking, VMWare - North Yorkshire I'm looking for a skilled customer-focused IT Support Engineer to provide exceptional technical support to internal customers. The ideal candidate will combine strong technical knowledge with excellent customer service skills. They have a flat structure … Office 365 suite Virtualisation with VMWare or Hyper-V Understanding of networking concepts and troubleshooting Excellent problem-solving and analytical skills Outstanding communication and customer service abilities Please note they need someone with a driving licence and their own transport. Salary - £28,000 - £35,000 + … on-call allowance + benefits Location: Malton, North Yorkshire - Office based role. If you're passionate about IT Support and customer service and want a role that will help you progress your career and skills then we want to hear from you! APPLY NOW to join their talented More ❯

supporting Installing servers, firewalls and software Logging and resolving IT Support calls Working on ticketing systems Logging and resolving IT Support calls Work on customer projects, such as upgrade planning, delivery and reporting Keep accurate records and document customer service actions and discussions Training As an IT … networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. Kick-start your tech career with purpose! At Datacore, we're not just a technology company — we're innovators, powering the future of … supporting Installing servers, firewalls and software Logging and resolving IT Support calls Working on ticketing systems Logging and resolving IT Support calls Work on customer projects, such as upgrade planning, delivery and reporting Keep accurate records and document customer service actions and discussions Salary, Hours & Benefits More ❯

the reception Maintaining booking system for rooms Maintaining appropriate stock levels of office consumables Ordering supplies via the on-line ordering systems Archiving Training Customer service standard level 2, including Functional Skills in English and maths if required Training centre will be located at CDC , Cricket Inn Road … Sheffield , S2 1TR Training will be one day a week Opportunity to move into full time position upon completion of apprenticeship Apprenticeship Standard Customer service practitioner (level 2) Training Provider SHEFFIELD CITY COUNCIL Working Week Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.30pm (30 min lunch break). Expected … Closing Date Saturday, 31st May 2025 Start Date Monday, 2nd June 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications Maths & English GCSE More ❯

Manager. As an Account Manager for our Broker Channels, you'll be the first point of contact for our brokers and will provide exceptional customer service in managing loan applications for their clients. About us Fast, flexible finance empowers small businesses to manage their cash flow better and … continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service. The role We work with a host of commercial finance brokers and business advisors across the UK to offer finance to their clients … a seamless application process. The key success factors in this role will be measured in the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel. Your mission Manage More ❯

a requiremement to attend our York office once per month. UK basd applicants only please. AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who … don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team … the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively More ❯

line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent … contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools … and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support More ❯

Service Desk Engineer Location: Leeds/Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking … for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal … hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong More ❯

Service Desk Engineer Location: Leeds/Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking … for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal … hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong More ❯

Role Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should have a problem-solving attitude … have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technical support Ensure customer service response is timely and accurate Ensure that your responsibilities are … and 3rd party vendors Communicate appropriately internally and to customers Establish best practices throughout the entire technical support process Drive ticket resolution within predefined service level agreements Monitor and manage phone queues Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers More ❯

Role Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should have a problem-solving attitude … have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technical support Ensure customer service response is timely and accurate Ensure that your responsibilities are … and 3rd party vendors Communicate appropriately internally and to customers Establish best practices throughout the entire technical support process Drive ticket resolution within predefined service level agreements Monitor and manage phone queues Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers More ❯

Service Desk Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire, ££Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum 12 months experience … superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office 365, Active Directory and Group Policies … hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am More ❯

IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear More ❯

in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! About Us We are a dynamic and innovative Managed Services Provider, who specialise in … IT Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local … schools in the area Escalation: Escalating complex issues to higher-level support teams as necessary. Documentation: Maintaining accurate records of issues and resolutions. Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates. Technical Skills - Windows OS/Server Active Directory & Group More ❯

Position: Digital Radiography Field Service Engineer (Northern UK) Salary & Benefits: Starting salary of £37,278 per annum Company vehicle Comprehensive Company pension plan 33 days of annual leave Extensive equipment training provided Position Overview: Due to continual growth, we are excited to offer an opportunity for a Digital Radiography … Field Service Engineer to join our expanding Service Division Team. This is a home-based role covering the North of the UK, with additional travel across the UK as required. As a key Member of our Team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge … hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our Customers receive the highest level of service and support. You will be expected to maintain a high standard of customer service, building strong, lasting relationships with Clients and ensuring More ❯

We want to make schools more joyful places to work, as well as learn. About the role We are looking for an enthusiastic and customer focused 2nd Line Customer Success Analyst to join our 2nd Line team and help us provide an excellent level of customer service … personable and a communicative problem-solver, then this is the role for you. Core responsibilities Provide support to customers and colleagues facing more complex service requests regarding Arbor Troubleshoot complex issues via email, phone, remote tools or desktop support as necessary Investigate and produce detailed bug reports and product … feedback requests to internal Product and Engineering Teams Support with incident analysis and problem management Adhere to Service Level Agreements to ensure customers receive support in a timely manner Keep up to date with new product releases as well as any known issues within the Product Support with the More ❯

Overview We are recruiting for an I.T. Service Desk Specialist to join the team at our Corporate site in Fresno, CA. This position reports to the Director of Information Technology and is accountable for tier 1 support to clinic employees, administration employees, physicians, and affiliates that use services provided … by the IT Department. This position ensures all service requests are documented in the department's Information Technology Service Management (ITSM) systems. Responsibilities Summary of Responsibilities: Provides effective first-line interface with users seeking IT support. Receives calls for support, records and tracks incidents and complaints, keeping customers … advised on request status and progress. Makes initial assessment of requests, attempts to resolve simple issues, or escalates to the appropriate service support staff. Other duties and projects as assigned. Qualifications EDUCATION: Associate degree or equivalent preferred. LICENSE/CERTIFICATION: Information Technology certifications preferred. Valid driver's license. PRIOR More ❯