24 of 24 Deskside Support Jobs

Deskside & Technology Support Analyst (SC Cleared) - Bristol iO has partnered with an engineering firm seeking SC Cleared support professionals for a contract role in Bristol. This full-time position requires an active SC Clearance, with DV clearance also acceptable. Role Details Position: Deskside & Technology Support Analyst Clearance: SC Cleared minimum, can take DV Location: Bristol … Hourly Rate: £34 via Umbrella Contract Duration: 6 months initial Essential Experience At least 4 years' experience in IT Service Management principles and processes 2nd Line Support experience Proficiency in working within a Corporate IT environment Experience in meeting and exceeding Service Level Agreements Desirable Qualifications Microsoft certifications ITIL V3/4 Foundation Certification Knowledge of ServiceNow Customer Service More ❯

adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer … take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain equipment rooms to comply with IT … Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments. Support the set-up of new offices, sites or projects across the local region. Management of Service Now ‘Stock Rooms’ and ownership of goods receipting process. Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset More ❯

A hybrid role that provides an efficient and cost-effective delivery of first and second-line support for information systems and related technology services within Octavia. To support the smooth operational running of Octavia’s DT Infrastructure and Applications. Key Responsibilities Infrastructure Support Provide first and second-line support of issues regarding the DT and communications … with or pass the job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, including PRTG, Exchange Server, Teams, Azure, M365, IIS, Active Directory, DNS, ADFS, DHCP, SQL Server, Sophos, Rubrix, Forcepoint, Mimecast email filtering & archiving, AVD and Endpoint Manager Mobile Device Management … WAN and collaboration tools Maintain and carry out minor changes to Puzzel, Teams, Intune, Dell & Cisco network switches and Fortigate firewalls Provide client support – end users devices typically windows, mac, IOS and android Carry out routine proactive tasks and monitor systems to reduce system downtime React to system alerts and troubleshoot, act or escalate as appropriate Ensure the robustness More ❯

Join to apply for the Deskside Support Engineer role at Solutions Financial Management . Deskside Support Engineer/Desk Side Support Engineer – Based on client site in London - Will need to be able to become SC Cleared. As a Deskside Support Engineer , you will need the following skills: Microsoft Windows 10/… Desktop Microsoft Office 365 Laptop & Phone support Some Server Support Successful Deskside Support Engineer/Desk Side Support Engineer will need to be able to become SC Cleared and have excellent verbal and written communication skills, with previous experience working in a fast-paced environment. A strong commitment to delivering the best customer service at … Deskside with customers is essential. Any Deskside Support Engineer/Desk Side Support Engineer who has previous experience working as part of a team on small projects will have a huge advantage. Strong documentation skills, adherence to processes and procedures, experience with incident management/escalations from the Service Desk, patching experience, and up-to-date More ❯

predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to … record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles More ❯

Get AI-powered advice on this job and more exclusive features. Job Description We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks. The successful candidate should be technically competent, possess good communication skills, be ready to … learn, & thrive in a fast-paced regulated environment. The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner. Responsibilities Working on behalf of DXC Technology Providing wide ranging Deskside support to end users in … Work healthily and safely, in accordance with DXC training and policies Adhere to all IT Asset Management procedures & policies Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks Be prepared to engage with ad-hoc tasks with a best effort and positive attitude Work comfortably in comms areas and More ❯

predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to … record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles More ❯

be a good fit for this role? As part of the IT team, you would be expected to have the following skills and experience: Proven experience in an IT support role within a legal or similar professional setting. The ability to work independently. Ability to effectively prioritise and execute tasks in a high-pressure environment. Excellent problem-solving, organisational … and time management skills. Strong communication and interpersonal skills Additional Information: This role will be based in the London office providing support between 9 AM and 5 PM Weekend and out-of-hours work may be necessary for project implementations or office moves. Occasional travel to other offices may be required. #J-18808-Ljbffr More ❯

our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled. Role- Deskside Support Technician Location- Netherlands (Venlo for 4 days in a week and OSS once in a week) Job Type- Full Onsite (5 days a week) Full time Employment … Contractual (6 Months duration) KEY RESPONSIBILITIES & JOB DESCRIPTION: Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB … CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) Skillset Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. Travel to the Near By Site in case of a need Work from More ❯

Desk Side and Technology Support Analyst This role is based in Bristol, requiring presence on-site five days a week. It is an initial 6-month contract, with 37.5 hours per week, and requires an active SC clearance. About the Client The client is a leading international organization providing critical technology services across multiple sites, known for their professional … environment and commitment to IT excellence. They are seeking a Desk Side and Technology Support Analyst to join their team due to increasing project demands. The Role You will be a key member of the regional 2nd line support team, responsible for incident resolution, service request fulfillment, on-site troubleshooting of hardware, software, and telephony. Your duties include More ❯

Deskside & 2nd Line Support Engineer, Wootton Copart UK Ltd is currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role involves providing technical support and ensuring the smooth operation of the organisation’s IT infrastructure. Responsibilities include installing, maintaining, and troubleshooting hardware and software … multiple tasks and prioritize effectively in a fast-paced environment Attention to detail in maintaining documentation and procedures Strong teamwork skills Customer-focused approach and commitment to high-quality support Willingness to learn new technologies Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus Minimum of 2 years' experience in an IT support or … pension scheme Share purchase options at a discounted rate Cycle to Work Scheme and gym discounts Life insurance coverage Access to deals hub for savings on purchases and activities Support tools like Mortgage Advice, Life Coaching, and Money Hub #J-18808-Ljbffr More ❯

7IM Princes Risborough, England, United Kingdom Join or sign in to find your next job Join to apply for the Deskside Support Engineer role at 7IM 7IM Princes Risborough, England, United Kingdom 1 day ago Be among the first 25 applicants Join to apply for the Deskside Support Engineer role at 7IM Purpose Working in the … IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations. Purpose Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users … team member will primarily work from their main office location but will be required to visit other offices if the need arises. Responsibilities To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through Service or change requests Incident resolution Delivery of scheduled daily More ❯

Join to apply for the Onsite Deskside Support Engineer - London role at DXC Technology Join to apply for the Onsite Deskside Support Engineer - London role at DXC Technology Get AI-powered advice on this job and more exclusive features. Job Description We are looking for customer-focused and enthusiastic Job Description We are looking for customer … focused and enthusiastic Onsite Deskside support engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. An exciting opportunity has arisen to support one of our customers. The successful candidate must be … communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets). Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology. Requirements And Responsibilities Fully site-based More ❯

Copart UK Ltd are currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role will be responsible for providing technical support and ensuring the smooth operation of the organisation's IT infrastructure. They will be responsible for installing, maintaining and troubleshooting hardware and software, managing network … technologies and continuously improve technical skills. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus. A minimum of 2 years of experience in an IT support or technician role. What we offer you in return: Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special … and gym discounts. Life Assurance: Enjoy peace of mind with our life insurance coverage. Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities. Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals. Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly More ❯

Deskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance Our client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. … The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. The types of work a candidate for these positions should expect to perform include but aren't limited to the following: • Deskside support for any user … where a ticket has been dispatched from the Service Desk or identified by the on-site user base • Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail • Installation of specialty software which is not already packaged in SCCM • Removal of devices from the network as directed by Security More ❯

Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations. The role involves installation of hardware and software, troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks. The team member will … primarily work from their main office location but will be required to visit other offices if the need arises. Responsibilities To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through Service or change requests Incident resolution Delivery of scheduled daily, weekly and monthly … updating the Infrastructure team’s documentation library. Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution. Providing out of hours support cover for application deployments and upgrades, on a rota where required. Act as an on-site point of contact for third line support teams to assist with the More ❯

This team prides itself in providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and … effectively, and the ability to work across multiple teams without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of … the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided. All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Customer Support Technician (Deskside MacOS) Located: Central London Package: Competitive salary, bonus, plus additional benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform … Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. The primary function is deskside support to the customer’s end users. This encompasses Hardware, Software and system administration. Defined as providing contracted IT support to ensure that the client’s staff … are able to do their job in support of their organization’s commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end More ❯

The Group You'll Be A Part Of The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service delivery in alignment … with ITIL best practices. Aufgaben Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members. Foster a positive and collaborative team environment. Service Delivery: Ensure timely and effective resolution of IT support requests and incidents. Monitor Deskside performance … metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems More ❯

drives you to be better, be more and ultimately, be more fulfilled. Candidate should have Valid authorization to work in Netherlands Primary Role: Responds to client inquiries Provides technical support to users Troubleshoots hardware and software issues Provides instructions or directly sets up desktop hardware Assists with installation of computer software and operating system updates Records logs of rendered … support Required Skills: Prior experience in desktop support or related field In-depth knowledge of desktop hardware and software systems Proficient in computer operating systems such as Mac, Linux, and Windows Exceptional time-management and multitasking abilities Strong problem-solving and interpersonal skills Strong communication knowledge Written and Read in English Flexible with working hours. Overall experience More ❯

Deskside Support Engineer - Fluent in Dutch What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around … leading companies and help them become more flexible, more innovative, and more successful. This is your chance to be part of the success story: we are looking for a Deskside Support Engineer - Boxmeer/OSS to join our Infrastructure Services Team. Studies show that women and underrepresented groups tend to apply for jobs only when they fulfill … of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model. More information? Please visit About Role: We are looking for a Deskside Support Engineer . This position will take responsibility for managing ticket system and working collaboratively with customer and internal teams, Candidate should have some hold on Dutch language. More ❯

About Us: At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated Deskside Support to join our client's team in Utrecht, Netherlands. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients. Who You Will Work With … They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges. Primary Role: Responds to client inquiries Provides technical support to users Troubleshoots hardware and software issues Provides instructions or directly sets up desktop hardware Assists with installation of computer software and operating system updates Records logs of rendered … support Required Skills: Overall experience: 7 years + Relevant Experience: 4 years + Prior experience in desktop support or related field In-depth knowledge of desktop hardware and software systems Proficient in computer operating systems such as Mac, Linux, and Windows Exceptional time-management and multitasking abilities Strong problem-solving and interpersonal skills Strong communication knowledge Written and More ❯

Role : Deskside Services Location : London, UK Type : Contract Client : HCL JD : (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4. … To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. More ❯

Role : Deskside Services Location : London, UK Type : Contract Client : HCL JD : (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4. … To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. More ❯