This is an excellent opportunity for an DesksideSupport Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology … optimizing infrastructure performance and cost. Key Responsibilities: To serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email Provide a high level of customer service to users seeking problem resolution Perform remote … on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in internal ticketing systems, Follow-up and update more »
As a DesksideSupport Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup … support locations, over the phone, remote connection software, chat, and email Provide a high level of customer service to users seeking problem resolution Support VIP users/senior stakeholders providing white glove service Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on … the issue and details provided by customers. Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer more »
Durham, County Durham, North East, United Kingdom Hybrid / WFH Options
ECS Resource Group
DesksideSupport Analyst Location - Durham Temp-Perm Day rate - £190 per day Hybrid, 3 Days in office, 2 working from home My client is an IT managed solutions company who provide business to business solutions, they are looking for someone to join their team as DesksideSupport … willing to go into a permanent position. The main responsibilities within the role Building Devices. Setting up Credentials. Tablet set up and re-imaging. Deskside/Desktop Support. Raising and dealing with tickets. Skills and experience Driving licence (Not essential but would be an advantage) Office 365. Active Directory. more »
This is an excellent opportunity for DesksideSupport Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services … computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations on new software and hardware. Providing support to users and being the first point of contact for error reporting. Establishing good relationships with all departments and colleagues. Conducting daily backup operations. …/faulty OEM equipment’s and receiving replacements Handling Shipments and Vendor Equipment Deliveries. Managing technical documentation. Skill and Experience : Experience working as a desksidesupport engineer Imaging Desktops and Laptops Trouble shooting Hardware and Software Experience in Service desk support Experience in Ticketing tools like serviceNow. more »
exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared DesksideSupport Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The … build, configuration, and deployment to end users Assist with software installation/deployment Assist with Smarthphone deployments Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation/upgrade/break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and cable patching Provide second line operational support across a variety of platforms. Initial investigation and reporting of network failures. Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and supportmore »
exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared DesksideSupport Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The … build, configuration, and deployment to end users Assist with software installation/deployment Assist with Smarthphone deployments Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation/upgrade/break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and cable patching Provide second line operational support across a variety of platforms. Initial investigation and reporting of network failures. Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and supportmore »
Excellent Opportunity for Deskside Application Support Specialist to be part of our Infrastructure Services Practice Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk … are meeting SLA`s for service. Responsible to be a resource for the Project Ops team where required (hardware build/Testing/application support) Responsible to Complete regular PCI Audits, being meticulous with details. Responsible to update asset management information Responsible to Assist with regular reviews of user … with any data protection reviews or requests to remove data as instructed by our legal teams. Responsible in Forming part of Service team that support priority issues and on an “on call” basis. Essential Skills Good working experience in a Desksidesupport or Application Support role. more »
deployment to end users • Assist with software installation/deployment • Assist with Smarthphone deployments • Cover on TechBar Secondary role requirements: • Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets • Hardware installation/upgrade/break fix for desktop, laptop, and server • Smarthpone support • Assisting with customer projects • Create and update procedural documentation • Basic telephony support and cable patching • Provide second line operational support across a variety of platforms. • Initial investigation and reporting of network failures. Essential Skills and Qualifications: • Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support … max 25 to purchase/sell additional holiday insurance Assistance Programme, free confidential advice covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with more »
We are currently looking for highly customer-focused and enthusiastic Desktop Engineer to support our client, predominately based on their site in Scotstoun and providing support to sites in Govan and Hill End when required. This is a full-time permanent position working 37.5-hours per week, Monday … all devices holding data on the network by scanning and reporting – Installations, Moves, Additions and Changes of all in-scope managed devices and Eyes Support to visually verify the state of managed devices Support including special project activities as they arise Management & Stock Management the lifecycle of loan … to obtain UK GOV Security Clearance at SC level clean UK Driving License trouble shooting skills experience in a similar role with ITIL environment Support knowledge including Microsoft Windows XP/7/10 onwards communicator both face-to-face & over the phone Windows Share\File permissions connectivity (E.g. more »
Printer Installation - Field Installation Engineer - 1st Line Support Location - London Overview We are seeking a skilled Printer Installation Technician. The primary responsibility of this role is to efficiently install and configure printers, including Multi-Function Printers (MFP), desktop printers, and Fiery servers. The ideal candidate will have a strong more »
Job title: Desktop Support Team Lead Location: Bristol Salary: Up to 40,000 per annum Job type: Permanent They are employed in the infrastructure sector. Using data-rich, virtual, interactive, and collaborative technologies, they help clients make more informed decisions for difficult jobs. You will be the Desk Side … and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will be responsible for resolving support … being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal development reviews of team members. Manage and prioritise all 2nd line incidents more »
Job title: Desktop Support Team Lead Location: Bristol Salary: Up to 40,000 per annum Job type: Permanent They are employed in the infrastructure sector. Using data-rich, virtual, interactive, and collaborative technologies, they help clients make more informed decisions for difficult jobs. You will be the Desk Side … and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will be responsible for resolving support … being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal development reviews of team members. Manage and prioritise all 2nd line incidents more »
