DesksideSupport Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance Our client is looking for a DesksideSupport Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT … Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, desksidesupport, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. The types of work a candidate for these … positions should expect to perform include but aren't limited to the following: • Desksidesupport for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base • Break/Fix support for government provided end-user computer devices More ❯
Onsite DesksideSupport Engineer - London Job Description: We are looking for customer-focused and enthusiastic Onsite Desksidesupport engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to … collaborate with the wider IT support teams. An exciting opportunity has arisen to support one of our customers. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both … smart phones and tablets). Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology. Requirements and Responsibilities: Fully site-based role - covering Stoke Poges and Paddington London Must More ❯
This team prides itself in providing high-quality customer support. A key part of the desksidesupport staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on … work across multiple teams without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the desksidesupport staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due … these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided. All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance More ❯
Deskside & Technology Support Analyst Expenses: Yes Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment … rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments Support the set-up of new offices, sites or projects across the local region Management of Service Now ‘Stock Rooms’ and ownership of goods receipting process Responsible for More ❯
This is an excellent opportunity for DesksideSupport professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include … with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Provide remote desktop support to users, resolving technical issues promptly and effectively. Troubleshoot Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS Setup and … configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals. Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests and their resolutions in the More ❯
This is an excellent opportunity for DesksideSupport professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include … with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Provide remote desktop support to users, resolving technical issues promptly and effectively. Troubleshoot Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS Setup and … configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals. Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests and their resolutions in the More ❯
watford, hertfordshire, east anglia, United Kingdom
Cognizant
This is an excellent opportunity for DesksideSupport professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include … with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Provide remote desktop support to users, resolving technical issues promptly and effectively. Troubleshoot Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS Setup and … configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals. Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests and their resolutions in the More ❯
DesksideSupport Engineer (End User Support) What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference … become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for an IT Field Support Engineer to join our Infrastructure Services Team. About Cognizant Infrastructure Services Today's customers want seamless, intuitive, and personalized experiences while they're using … SDDC), by delivering services through a business-aligned Catalog model.More information? Please visit About Role: We are looking for an End User IT operation Support who acts as an End User Computing Field Services Engineer who is deliver Field Services Transition Projects and Programs in line with recognized IT More ❯
Deskside & Technology Support Analyst Location: 5 days on site - Bristol based office Start Date: ASAP Duration: 6 months Hourly Rate : £35.00 *Must have an active SC clearance* Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and … service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. ________________________________________ Key Responsibilities: - Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the … a wide range of technology and telephony issues. - Ensure local equipment rooms meet IT service and safety standards, mitigating risks from audits and assessments. - Support the setup of new office locations, sites, or projects in the region. - Manage and maintain ServiceNow 'Stock Rooms' and oversee goods receipting processes. - Coordinate More ❯
Are you ready to take your IT support career to the next level in a dynamic and forward-thinking company? We're looking for a IT Support Specialist who thrives in fast-moving environments and is passionate about delivering exceptional customer experiences. You'll play a key role … in ensuring our internal users have seamless IT support, both remotely and face-to-face. From troubleshooting complex hardware and network issues to coordinating with third-party vendors and supporting AV setups-your impact will be felt across the business. What you'll do: Deliver outstanding onsite and remote … IT support, solving user issues via phone, email, or in person. Act as a local point of contact for Tier 2 and 3 escalations, including hands-on troubleshooting. Maintain and support user accounts, rights, and security groups. Repair and replace hardware components, liaise with vendors for parts, and More ❯
separate developers, design, develop, and implement enhancements to the IT environment that will provide the stability and flexibility required to meet mission needs and support other mission partners. Follow a DevSecOps execution model that integrates services, hardware, software, and data support; incorporates new sources; maintains ingestion services as … inside the enclaves and other external mission partners; the majority of all servers are virtualized. Serve as the primary point of contact for escalated support issues, ensuring timely resolution. Develop and maintain documentation of systems, processes, and troubleshooting procedures. Provide Tier 3 support for IT infrastructure, including servers … and VPNs. Monitor network performance and troubleshoot connectivity issues. Implement and manage network security protocols, including firewalls, intrusion detection systems, and access control policies. Support the configuration and management of network devices and ensure compliance with company policies and best practices. Collaborate with cross-functional teams to plan and More ❯
the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain equipment … rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments. Support the set-up of new offices, sites or projects across the local region. Management of Service Now 'Stock Rooms' and ownership of goods receipting process. Responsible for More ❯
Top Employer in Nederland, Europa en wereldwijd door het Top Employers Institute. Voor meer informatie, bezoek . Wij zijn opzoek naar een Desk Side Support medewerkers om ons team te komen versterken. Wat verwachten wij van jou? Je hebt aantoonbare werkervaring als Desk Support engineer of als Technical … Support Engineer. Beheer van op iOS gebaseerde mobiele apparaten zoals iPhones en iPads, met behulp van mobiel apparaat- en applicatiebeheer. Je hebt ervaring met Mobile Device Management en Divice Control, je weet hoe je op afstand een apparaat kan vergrendelen of wissen. Je weet hoe je een digitale werkplek More ❯
