51 to 75 of 86 Escalation Management Jobs in London

About the Opportunity Job Type: Permanent Application Deadline: 25 September 2026 Title Agile Release Train (ART) Owner, Core Value Stream – Fixed Income Department Asset Management Platforms Location London Reports To Value Stream Owner – Equity and Fixed Income Level Grade 7 We’re proud to have been helping our clients … what our clients need and to deliver on our strategic ambitions. FIL Platforms represents the next step in that journey - bringing together Asset Management Delivery, Enterprise Technology Services, and delivery and change teams from across the business into a single integrated structure, designed for clarity, speed, and impact. That ...

case ownership, and reliable onsite and escalated support in line with agreed workflows and support boundaries. The role combines people leadership, service delivery oversight, escalation management, and operational improvement. It is responsible for maintaining service quality across onsite support, workplace readiness, user lifecycle activity, and higher-touch support … service oversight. Manage team workload, priorities, cover arrangements, and local or regional support activity to maintain effective service continuity. Act as the first escalation point for complex support cases, service risks, and people-related issues within the End User Support team. Ensure incidents, requests, and user lifecycle activities ...

great customer outcomes. Our Customer Leads are working with clients on the smooth rollout and adoption of our software through expert data, communication, project management and collaboration skills, often across more than one customer at a time depending on project stage. After rollout, responsibilities shift to maximising the success … Lead will also contribute to the strategic direction of the function, improving processes and ways of working to increase team effectiveness. Key Responsibilities Projects Management: Manages the delivery of customer projects end-to-end, including coordination of key stakeholders, documentation and plans. Navigates shifting priorities across factory operations, engineering ...

contact within the client environment. Build and maintain trusted relationships with senior stakeholders. Navigate organisational complexity and drive alignment across teams. Consultant Leadership & Team Management: Lead and manage emagine consultants deployed within the account. Ensure alignment, performance, and delivery quality across all engagements. Provide guidance, support, and escalation management as required. Act as the central point of coordination between consultants, client stakeholders, and emagine. Foster a high‐performing, collaborative delivery environment on‐site. Account Growth & Commercial Ownership: Identify opportunities to expand services within the account. Support growth of the engagement footprint and long‐term client relationship. ...

engineering culture that takes ownership and delivers high performance engineering solutions.• Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches.• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs … Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience in leading the definition and development of multi tier web services- Experience partnering with product ...

engineering culture that takes ownership and delivers high performance engineering solutions.• Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches.• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs … Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience in leading the definition and development of multi tier web services- Experience partnering with product ...

engineering culture that takes ownership and delivers high performance engineering solutions.• Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches.• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs … Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience in leading the definition and development of multi tier web services- Experience partnering with product ...

analysis activities and translating complex business and technical requirements into clear deliverables, analysis outputs and decision-ready insights. The position also provides direct line management, coaching and leadership for the Business Analyst team and is accountable for the development, quality and continuous improvement of the BA capability.Your Primary Responsibilities … users and ensuring outcomes are evidenced and ready for implementation or closureInfluence senior stakeholders by presenting clear analysis, options and recommendations that support decisions, escalation management and delivery confidenceLine manage Business Analysts including day-to-day prioritisation, coaching, development planning, performance input, workload balancing and quality oversight ...

analysis activities and translating complex business and technical requirements into clear deliverables, analysis outputs and decision-ready insights. The position also provides direct line management, coaching and leadership for the Business Analyst team and is accountable for the development, quality and continuous improvement of the BA capability.Your Primary Responsibilities … users and ensuring outcomes are evidenced and ready for implementation or closureInfluence senior stakeholders by presenting clear analysis, options and recommendations that support decisions, escalation management and delivery confidenceLine manage Business Analysts including day-to-day prioritisation, coaching, development planning, performance input, workload balancing and quality oversight ...

primary technical point of contact for a portfolio of enterprise accounts, building trust from customer kick-off through renewal and expansion. Project Management — Own the project plan for onboarding and major implementations end‐to‐end: timelines, milestones, resourcing, and risk tracking across customer, engineering, and product stakeholders. … work. Adoption & Health — Track account health and usage, spot risks early, and drive the actions that keep customers engaged and expanding. Escalation Management — Be the calm, capable owner of technical escalations — coordinating with engineering and product teams to resolve issues and close the loop with customers. Renewals & Expansion ...

operational plan that drives achievement of business goals aligned to overall Ping strategy Uses mechanisms such as territory planning, account plans, opportunity inspection, pipeline management, account reviews, forecast calls, etc. Advises and coaches the sales team around how to position and articulate Ping Identity's value proposition at enterprise … partner/SI network and is used to working with partners on projects Builds relationships with customers (internal or external) as necessary providing customer escalation management as necessary for problem resolution Provides support for customer relationship management as necessary and drives initiatives which result in improvement ...

that drives achievement of business goals aligned to overall corporate strategyEffectively utilizes activities such as territory planning, account plans/reviews, opportunity inspection, pipeline management, forecast callsCoaches the sales team on how to position and articulate the value propositionIdentifies and pursues opportunities to expand business activitiesPlans and manages expensesEstablishes … potential employeesDrives performance review and development planning process with annual and quarterly review meetingsBuilds relationships with customers (internal or external) as necessary, providing customer escalation management for problem resolutionProvides support for customer relationship managementDrives initiatives which result in improvement in customer satisfactionEstablishes growth plans to execute for regional ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors.The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury platform … SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform GovernanceEnsures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight.Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards aligned ...

configuration management.Local and network storage management.Cloud infrastructure management.Monitor systems and databases to ensure optimal performance, availability and capacity.Provide level 2/3 support and escalation management.PostgreSQL DBA’s should have:5+ years PostgreSQL and Microsoft SQL Server administration experience required.Experience with high availability, backup and disaster recovery solutions.Knowledge ...

network storage management. Cloud infrastructure management. Monitor systems and databases to ensure optimal performance, availability and capacity. Provide level 2/3 support and escalation management. PostgreSQL DBA's should have:5+ years PostgreSQL and Microsoft SQL Server administration experience required. Experience with high availability, backup and disaster recovery ...

network storage management. • Cloud infrastructure management. • Monitor systems and databases to ensure optimal performance, availability and capacity. • Provide level 2/3 support and escalation management. PostgreSQL DBA’s should have: • 5+ years PostgreSQL and Microsoft SQL Server administration experience required. • Experience with high availability, backup and disaster recovery ...

testing, observability, and troubleshooting of orchestration runs. Documentation of data contracts, lineage, and platform standards. People & Communication Structured stakeholder communication: requirements gathering, status reporting, escalation management. Facilitation of team ceremonies and cross-functional workshops. Written communication skills: clear documentation, proposals, and async updates for mixed technical/business audiences. ...

ideal candidate will need a wide-ranging background in data center environmental controls systems, IT infrastructure, networking, mechanical facility operations, electrical power monitoring, project management and strong leadership skills. If you are passionate about the Customer Experience, think and act with a global perspective and have the ability … area of building controls and automation initiatives, this is the challenge you are looking for!Controls Design Engineering (CDE)The CDE team provides Building Management System (BMS) and Electrical Power Monitoring System (EPMS) design coordination globally. The team’s goal is to deliver consistent standards for data center controls ...

early-stage B2B SaaS business building an AI-powered platform for the property industry.The platform uses AI to automate operational workloads across property management, including customer communications, compliance workflows, maintenance coordination and scheduling.The business is now expanding its Customer Success function as it moves from pilot customers into … Lead position and an opportunity to take a significant step up in responsibility, rather than an established Head of Customer Success or senior people-management role.For the Manager and Specialist positions, we are open to candidates with less experience, including people coming from adjacent client-facing backgrounds such ...

early-stage B2B SaaS business building an AI-powered platform for the property industry.The platform uses AI to automate operational workloads across property management, including customer communications, compliance workflows, maintenance coordination and scheduling.The business is now expanding its Customer Success function as it moves from pilot customers into … Lead position and an opportunity to take a significant step up in responsibility, rather than an established Head of Customer Success or senior people-management role.For the Manager and Specialist positions, we are open to candidates with less experience, including people coming from adjacent client-facing backgrounds such ...

early-stage B2B SaaS business building an AI-powered platform for the property industry. The platform uses AI to automate operational workloads across property management, including customer communications, compliance workflows, maintenance coordination and scheduling. The business is now expanding its Customer Success function as it moves from pilot customers … Lead position and an opportunity to take a significant step up in responsibility, rather than an established Head of Customer Success or senior people-management role. For the Manager and Specialist positions, we are open to candidates with less experience, including people coming from adjacent client-facing backgrounds such ...

full customer lifecycle — spotting risk and opportunity before your customers do, and supporting them to manage those risks while growing their ARR. Own customer escalation management by providing leadership during critical customer situations, aligning TrendAI teams and customer stakeholders on a clear path forward, driving resolution, and restoring … different stakeholders, present complex technical topics in a clear business context and influence strategic decisions through concise, outcome-focused communication. 3+ years of people-management experience, ideally leading a Customer Success, Technical Account Management, or similar customer-facing technical team. 5+ years of overall experience in a customer ...

integration, cloud-native platforms, and hands-on implementation with Docker and Kubernetes. Highest-signal resume keywords Customer-Facing Technical Role Enterprise Account Management API Integration and Security Hands-On Implementation with Docker and Kubernetes German-Speaking Hard Skills API Integration Cloud-Native Platforms Value Realisation Retention Management Docker … Kubernetes API Security IAM Protocols Java Python Soft Skills Exceptional Communication Relationship Building Advisory Skills Escalation Management Industry Keywords SaaS Infrastructure Vendor Post-Sales Solution Architect Solution Engineer Technical Account Manager Tools & Technologies Kafka Event-Streaming LLM Gateways MCP A2A #J-18808-Ljbffr ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … stakeholder groups.An applicant from a security consulting firm or a financial services background will have a distinct advantage.Job ResponsibilitiesThe role’s responsibilities includeOwn vendor management for penetration testing delivery, including performance management, issue resolution, and continuous improvement.Establish and maintain program-wide delivery standards (e.g., testing approach expectations, reporting ...

disciplineContribute to identifying efficiency and optimisation opportunitiesDelivery OversightProvide oversight across multiple projects or workstreamsSupport pre-sales activities including discovery, scoping and solution shapingContribute to escalation management and programme delivery successClient & Market ContributionContribute to client engagements with transformation insight and delivery expertiseSupport development of propositions and offerings where relevantRequired … improvement, governance and programme deliveryExperience working on technology-enabled change (cloud, data, digital)Commercial awareness including business cases, financial tracking and delivery performanceStrong stakeholder management skills across multiple functions ...