76 to 86 of 86 Escalation Management Jobs in London

WeChat: teamchinapf AND pfteamchina Ref 23521 The Skills You'll Need: Mandarin and English fluent. Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring. Your New Salary: Competitive Depending on experience Fully office based Start: ASAP Permanent Reports to: Deputy Head … configuration, phone and network connection, software installation, system access provisioning, etc. Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head ...

regional coverage, ensuring strong case ownership and reliable onsite and escalated support within agreed workflows. The role combines people leadership with service delivery oversight, escalation management, and operational improvement, maintaining quality across onsite support, user lifecycle activity, and device #J-18808-Ljbffr ...

account's governance framework and KPI narrative, linking contractual obligations to measurable business outcomes for HSBC and JLL. You will drive data-based reporting, escalation management and continuous improvement within a strategic, high-trust client partnership. Based in the UK with regular London office attendance, you will report ...

configurations to empower our users.Collaborate across functional teams to develop bespoke solutions that align with client goals and solve their most pressing business problems.Lead escalation management by tracking open issues and coordinating with internal teams to provide transparency and swift resolutions.Act as a product champion by staying ahead ...

configurations to empower our users.Collaborate across functional teams to develop bespoke solutions that align with client goals and solve their most pressing business problems.Lead escalation management by tracking open issues and coordinating with internal teams to provide transparency and swift resolutions.Act as a product champion by staying ahead ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … from a security consulting firm or a financial services background will have a distinct advantage. Job Responsibilities The role’s responsibilities include Own vendor management for penetration testing delivery, including performance management, issue resolution, and continuous improvement. Establish and maintain program-wide delivery standards(e.g., testing approach expectations ...

Description This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … from a security consulting firm or a financial services background will have a distinct advantage. Job Responsibilities The role's responsibilities include Own vendor management for penetration testing delivery, including performance management, issue resolution, and continuous improvement. Establish and maintain program-wide delivery standards (e.g., testing approach expectations ...

optimisation of Workday reports, dashboards, analytics, and data insight solutions.Support day-to-day AMS activities, including incidents, service requests, enhancements, problem resolution, and escalation management.Develop complex reporting solutions using Workday Report Writer, Calculated Fields, Matrix Reports, Composite Reports, Dashboards, Discovery Boards, and BIRT.Partner with client stakeholders to gather requirements …/or Workday Financials.Experience gathering requirements, solution design, testing, deployment, and post-production support.Strong analytical, troubleshooting, and problem-solving skills.Strong consulting, stakeholder management, facilitation, and communication skills.Ability to mentor team members and provide functional leadership across multiple client engagements.Ability to manage multiple priorities in a fast-paced managed services ...

optimisation of Workday reports, dashboards, analytics, and data insight solutions.Support day-to-day AMS activities, including incidents, service requests, enhancements, problem resolution, and escalation management.Develop complex reporting solutions using Workday Report Writer, Calculated Fields, Matrix Reports, Composite Reports, Dashboards, Discovery Boards, and BIRT.Partner with client stakeholders to gather requirements …/or Workday Financials.Experience gathering requirements, solution design, testing, deployment, and post-production support.Strong analytical, troubleshooting, and problem-solving skills.Strong consulting, stakeholder management, facilitation, and communication skills.Ability to mentor team members and provide functional leadership across multiple client engagements.Ability to manage multiple priorities in a fast-paced managed services ...

assurance, operational readiness, and successful customer transition. Identify and mitigate delivery risks, issues, and dependencies. Support executive-level decision-making through clear reporting and escalation management. Drive accountability and alignment across business, product, and technology functions. Qualifications Proven experience delivering large-scale strategic programmes within Financial Services, Payments, FinTech … background leading enterprise-wide transformation and business change initiatives. Demonstrable experience managing complex integration programmes, including post-merger or post-acquisition activities. Excellent stakeholder management skills, with experience influencing senior executives and leadership teams. Strong commercial awareness and ability to align programme delivery with business objectives. Experience managing cross ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

strategic alliances, and other channel stakeholders to generate new business, increase revenue, and improve customer value. This is a cross-functional role spanning relationship management, business development, and marketing. The ideal candidate is a strong relationship builder with sound commercial judgment, excellent communication skills, and a proven ability … partner. Act as the primary point of contact for named partner accounts. Run a regular cadence of partner check-ins and QBRs, and own escalation management. Coordinate cross-functionally with Product Marketing on integration partners, and with Sales on sales partners and resellers. Work with Marketing to plan ...

Risk is responsible for building and operating the HR control environment supporting compliance with EU cyber resilience regulations.The role leads the implementation and ongoing management of HR-owned controls related to workforce governance, cyber training compliance, employee lifecycle controls, contractor compliance, audit readiness, and workforce risk management across … owned frameworks covering: Workforce cyber security awareness and executive training Policy acknowledgement and attestation processes Joiner, mover, and leaver controls linked to Identity & Access Management (IAM) Contractor and contingent workforce onboarding standards Workforce-related cyber incident response procedures Establish audit-ready HR evidence repositories and compliance documentation. Develop remediation ...

customer and internal teams; run steering committees and executive business reviews.Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management.Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards.Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand planning … customer analytics.Translate AI/ML and analytics into clear business value narratives for executive stakeholders.Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention; comfortable ...

internal teams; run steering committees and executive business reviews. Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management. Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards. Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand … analytics. Translate AI/ML and analytics into clear business value narratives for executive stakeholders. Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention ...

case volumes, agent activity, and workload across Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations.Accountable for maintaining schedule accuracy in Assembled (our Workforce Management platform) - processing intraday adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.Deliver clear, timely intraday … performance, agent activity and resource risk.Key ResponsibilitiesWe are looking for a proactive and detail-oriented Back Office Real Time Coordinator to join our Workforce Management team at Lendable. This is a newly created role, sitting at the intersection of Workforce Management and back office operations - you will ...

case volumes, agent activity, and workload across Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations.Accountable for maintaining schedule accuracy in Assembled (our Workforce Management platform) - processing intraday adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.Deliver clear, timely intraday … performance, agent activity and resource risk.Key ResponsibilitiesWe are looking for a proactive and detail-oriented Back Office Real Time Coordinator to join our Workforce Management team at Lendable. This is a newly created role, sitting at the intersection of Workforce Management and back office operations - you will ...

About the Opportunity Job Type: Permanent Application Deadline: 16 October 2026 Title Agile Release Train (ART) Owner, Core Value Stream - Equity Department Asset Management Platforms Location London Reports To Value Stream Owner, Equity and Fixed Income Level Grade 7 About your team We’re proud to have been helping … Squads can execute against, sprint by sprint. The ART Owner is accountable for the successful delivery of the Value Stream ART, translating strategic investment management priorities into executable delivery plans and ensuring outcomes are delivered safely, efficiently and predictably. The role combines programme leadership, product delivery oversight and stakeholder ...

Sybase IQ database instances, including installation, configuration, upgrades, and patching across Linux/Unix platforms.Perform Sybase & IQ database performance tuning, query optimization, index management, and capacity planning to ensure optimal throughput and minimal downtime.Perform routine Sybase database maintenance activities like housekeeping, reorgs, DBCC checks, index maintenance, statistics updates … space management.Manage Sybase & IQ database privileges and security configurations to enforce security best practices, including user/role management, database encryption and auditing.Hands-on experience in backup & recovery. Should implement restore strategies using dump/load, replication, or backup server.Maintain large-scale IQ databases with terabyte-level storage ...

Sybase IQ database instances, including installation, configuration, upgrades, and patching across Linux/Unix platforms. Perform Sybase & IQ database performance tuning, query optimization, index management, and capacity planning to ensure optimal throughput and minimal downtime. Perform routine Sybase database maintenance activities like housekeeping, reorgs, DBCC checks, index maintenance, statistics … updates, and space management. Manage Sybase & IQ database privileges and security configurations to enforce security best practices, including user/role management, database encryption and auditing. Hands-on experience in backup & recovery. Should implement restore strategies using dump/load, replication, or backup server. Maintain large-scale IQ databases ...

related challenges. Build scalable processes and ways of working across media accounts. Take ownership of day‐to‐day team leadership and provide an effective escalation point for complex client matters. Media Strategy Lead media strategy for international clients. Provide strategic direction across Amazon DSP and the wider media ecosystem. … planning, business reviews and strategic roadmaps. Manage senior stakeholders across marketing, media, technology and procurement teams. Take ownership of client satisfaction, account health and escalation management. Programmatic Consultancy Provide advanced consultancy across DV360, programmatic display and the wider ad tech ecosystem. Conduct detailed account audits and identify optimisation opportunities. ...

sell playbooks, qualification frameworks, account planning processes, and sales assets to scale the joint motion. Manage pipeline health, forecasting inputs, deal risks, blockers, and escalation needs across assigned pursuits. Serve as a trusted advisor to Account Directors by bringing strategic selling expertise and deal‐structuring judgment. Maintain awareness … engage credibly with CIOs, CTOs, CDOs, business leaders, procurement teams, and partner executives. Demonstrate strong commercial judgment in opportunity qualification, deal strategy, and escalation management. Thrive in ambiguity and can build new operating motions from the ground up. Communicate clearly and synthesize technical, customer, and commercial inputs into actionable ...