26 to 42 of 42 Escalation Management Jobs in the UK

tickets in the ITSM tool, ensuring compliance with SLAs. Basic Troubleshooting : Diagnose and resolve common application issues (e.g. Configuration, Performance, usability, workflow, logs); Storage Management – (Disk Space, File system, Access, Mounting/Mapping); Database Management – (Index, Capacity, Backup/Replication, Query connectivity, Dead Locks) Escalation Management ...

stakeholders at the right level in every account.Build executive relationships directly in key accounts so Intapp has a trusted presence before it's needed.Lead escalation management for high-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgency.Own retention and support growth … product depth, creating a culture of continuous learning and client-facing credibility.What you'll bringRequired15+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industry.Proven ability to drive retention and support growth across a portfolio ...

right level in every account.* Build executive relationships directly in key accounts so Intapp has a trusted presence before it's needed.* Lead escalation management for high-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgency.* Own retention and support growth … culture of continuous learning and client-facing credibility.**What you'll bring****Required*** 15+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industry.* Proven ability to drive retention and support growth across a portfolio ...

incident resolution, change implementation and scheduled maintenance across secure, mission critical environments - Implement approved technical changes on behalf of end customers, following strict change management and compliance processes - Identify and deliver platform improvements, including automation to reduce manual effort and human error - Proactively monitor the environment to detect … address issues before they impact service - Support the Technical Lead with escalation management, risk tracking and active oversight of the environment - Contribute to stakeholder management, service reporting and review meetings with the service delivery function and customer teams - Produce clear, accurate documentation to ITIL4 standards - Collaborate with ...

Title: Document Management System Project Manager (Consultant/Senior Consultant) Location: London 3 days per week Duration: 6 month Fixed Term Contract (potential to extend) Salary: £70,000 - £90,000 plus benefits (dependent on experience) Start: ASAP We are seeking an experienced Project Manager who has a background … organise, secure and retrieve client and matter‐related documents and emails in a structured, compliant way. Your experience will ideally include working on Document Management Systems in the legal sector, and you will be able to demonstrate an element of subject matter expertise in legal workflows, confidentiality requirements ...

procurement Lead delivery of sustainability roadmap of procurement Build and manage project plans, actions, owners, deadlines, and risks. Run governance: meeting cadence, progress reporting, escalation management in the Clients' Level. Deliver, progress and continuously improve pilots and operational actions (not just coordination). Supply Chain Sustainability/Technical … linked to supply chain regulations Help deliver and track supplier compliance evidence (data, audits, questionnaires, corrective actions). Support topics such as: Supplier risk escalation tracking Evidence collection and closure tracking Operational Sustainability Support + BAU activities Provide operational guidance to suppliers and buyers in sourcing decisions and general ...

audiences. Produces and manages consolidated IT readiness reporting, providing clear, regular progress updates and insights. Role Key Accountabilities: Accountable for the day-to-day management of end-to-end IT Readiness for all TRBK programme deliveries. Define and implement an effective IT Readiness approach for the full lifecycle … TRBK programme, aligned to NBS change framework controls. Own IT Readiness governance, including planning, status reporting, escalation management, risks, issues, assumptions, dependencies, cost management, and change control decisions. Support and coach colleagues impacted by change, guiding them through the change journey and ensuring successful adoption. ...

customer experience tools is a plus Analytical mindset with strong problem‐solving, prioritisation, and decision‐making skills Adaptability and resilience – comfortable switching between enablement, escalation management, and direct delivery depending on what the situation requires Passion for technology, AI, and helping customers succeed – whether that’s through your … support How Will I Be Measured Partner delivery quality – Are partner‐led deployments meeting Intercom’s methodology standards and achieving target automation rates? Escalation resolution – Are technical partner escalations being resolved quickly and effectively, keeping deployments on track? Enablement impact – Are partners demonstrating improved capability and independence ...

Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position. If you’re obsessed with delivering world-class service and love being the calm … relationships with stakeholders from operations to the C-suite. Monitor account health, usage data, and network performance to anticipate issues before they arise. Lead Escalation Management with Confidence Own escalations from first signal to full resolution. Communicate clearly, drive urgency internally, and turn tough moments into trust-building ...

approvals Support migration planning, rehearsal reviews, and production readiness Review configuration and integration delivery throughout build and testing phases Maintain technical risk oversight and escalation management Produce technical documentation including assessments, governance packs, and as-built architecture documentation Support go-live execution, hypercare activities, and post-implementation transition … Aderant, or similar platforms Knowledge of AML/KYC/CDD workflows within legal or regulated environments TOGAF, ITIL, or equivalent architecture/service management certifications Contract Information Day Rate: 600- 700 per day Commitment: 3 days per week (Part-time) Contract Length: Initial 6 months with extensions through ...

approvals Support migration planning, rehearsal reviews, and production readiness Review configuration and integration delivery throughout build and testing phases Maintain technical risk oversight and escalation management Produce technical documentation including assessments, governance packs, and as-built architecture documentation Support go-live execution, hypercare activities, and post-implementation transition … Aderant, or similar platforms Knowledge of AML/KYC/CDD workflows within legal or regulated environments TOGAF, ITIL, or equivalent architecture/service management certifications Contract Information Day Rate: £600-£700 per day Commitment: 3 days per week (Part-time) Contract Length: Initial 6 months with extensions through ...

premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders … lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows ...

premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders … lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows ...

lead on cyber security operations, including monitoring, incident response and MDR platforms. oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management. Applicants must have a relevant degree in Computer Science, Information Security, or a related field, and bring at least 5 years IT management … cloud platforms. Advanced knowledge of routing and networking principles is required,Strong Microsoft server administration skills are essential, as is proven experience in line management, change management, and project delivery. Previous experience within the education sector is preferable. This is an initial 3 month temporary basis with permanent ...

lead on cyber security operations, including monitoring, incident response and MDR platforms. oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management. Applicants must have a relevant degree in Computer Science, Information Security, or a related field, and bring at least 5 years’ IT management … cloud platforms. Advanced knowledge of routing and networking principles is required,Strong Microsoft server administration skills are essential, as is proven experience in line management, change management, and project delivery. Previous experience within the education sector is preferable. This is an initial 3 month temporary basis with permanent ...

environments for employees across the organisation. Key Responsibilities of IT Support Team Leader: Lead IT Support operations (1st - 3rd line) and act as senior escalation point. Deputise for the IT Manager and support wider IT leadership duties. Manage major incidents, ensuring clear communication and effective resolution. Oversee ITSM processes … CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure and Cisco Meraki environments. Ensure secure configuration, identity/access management and resilience. Support disaster recovery planning, testing and reporting. Maintain CMDB accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. ...

environments for employees across the organisation. Key Responsibilities of IT Support & Systems Lead: Lead IT Support operations (1st - 3rd line) and act as senior escalation point. Deputise for the IT Manager and support wider IT leadership duties. Manage major incidents, ensuring clear communication and effective resolution. Oversee ITSM processes … CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure and Cisco Meraki environments. Ensure secure configuration, identity/access management and resilience. Support disaster recovery planning, testing and reporting. Maintain CMDB accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. ...