26 to 47 of 47 Escalation Management Jobs in the UK

team. This role is located in London. In this role, you'll make an impact in the following ways: Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. Drive initiatives through to completion with strong ownership … application support supporting mission-critical platforms across multiple regions, including follow-the-sun models. Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery. Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation. Strong ownership ...

escalations Provide guidance and mentoring to team members as required Deliver training sessions and support knowledge development within the team Take ownership of escalation management , ensuring timely and effective resolution Operate within a flat team structure , covering both first-line and advanced support responsibilities Balance operational support delivery ...

complex issues and escalationsProvide guidance and mentoring to team members as requiredDeliver training sessions and support knowledge development within the teamTake ownership of escalation management, ensuring timely and effective resolutionOperate within a flat team structure, covering both first-line and advanced support responsibilitiesBalance operational support delivery with strategic ...

Dell Technologies for some of our largest global customers.QualificationsEssential Requirements· Extensive experience leading large-scale programs and complex project delivery organizations with Program Management certifications (PMP, PgMP, PRINCE2, MSP or equivalent).· Proven track record delivering complex Data Center infrastructure and IT services programs across multiple customers, sites, geographies … expectations and business outcomes.· Self-motivated, hands-on and capable of operating effectively under pressure while managing competing priorities.· Exceptional communication, influencing and stakeholder management skills across technical, operational and executive audiences.· Proven ability to operate independently while leading high-performing, cross-functional teams.· Experience working within global organizations ...

primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockersMake escalation decisions within the engagement; surface risks before they become criticalGo-Live & HandoffCoordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams …/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubricQualifications:Required8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagementsStrong stakeholder and escalation management skills; comfort working directly with SI partners ...

Hardware Troubleshooting Environments Any experience with the following would be particularly beneficial: Troubleshooting & Diagnostics, Zendesk, Salesforce or similar CRM platforms, Hardware or software support, Escalation management,Consumer technology products, Audio, gaming, electronics or technology sectors You'll be: Customer-focused with excellent communication skills Naturally curious and analytical ...

settings. Network Assistance: Provide clear, step-by-step guidance for configuring IP addressing, DNS, DHCP, and wireless networks to ensure optimal performance and security. Escalation Management: Recognise complex or persistent issues requiring advanced investigation and escalate appropriately to senior engineers, network teams, or field technicians. Customer Communication: Communicate ...

network storage management. Cloud infrastructure management. Monitor systems and databases to ensure optimal performance, availability and capacity. Provide level 2/3 support and escalation management. PostgreSQL DBA's should have:5+ years PostgreSQL and Microsoft SQL Server administration experience required. Experience with high availability, backup and disaster recovery ...

their business.We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes … coordinate capacity planning across strategic and subcontracting relationships to improve predictability.Build targeted partner enablement plans across product knowledge, implementation, integrations, value selling, customer change management, AI use cases, and emerging AI consumption models; help partners adapt capabilities and commercial/delivery approaches as opportunities evolve.Work with EA and partner ...

WeChat: teamchinapf AND pfteamchina Ref 23521 The Skills You'll Need: Mandarin and English fluent. Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring. Your New Salary: Competitive Depending on experience Fully office based Start: ASAP Permanent Reports to: Deputy Head … configuration, phone and network connection, software installation, system access provisioning, etc. Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head ...

market strategy for our international markets. This role will work closely with the Amazon Retail Ad Service product and leadership team, Amazon Ads senior management, cross business-unit BD teams, and other corporate functions to drive unique partnership opportunities. The candidate will be part of a team that … cultivate trust and drive alignment with Amazon's priorities. Provide executive sponsorship when needed for other BD efforts and act as the executive escalation management resource for Amazon leaders. Develop and align the go-to-market strategy and goals/planning for Amazon Retail Ad Service. Develop scalable ...

environment Troubleshooting, root-cause analysis and problem-solving Creation of service documentation, workflows and technical training Product deployment, configuration, installation or upgrade support Customer escalation management and cross-functional collaboration Desirable Skills Experience within medical devices, regulated technology or another safety-critical environment Experience supporting cloud-based products ...

party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.This role provides a single point of accountability for service performance, supplier management, and operational governance.The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. … delivery, not siloed tower deliverySupport implementation of:Single front door service modelUnified ticketing and service catalogueAlign services across multiple business units and suppliersRisk, Issue & Escalation ManagementOwn and manage service-related risks and issuesLead major incident and escalation governanceEnsure root cause identification and preventative actionsStakeholder EngagementBuild strong relationships with ...

modifications Troubleshoots network(s), infrastructure, or application issues, identifies root cause, establishes return to service, evaluates/develops/implements/documents mitigation strategies Escalation management. Initiate escalation (Bridge Call) and work with multiple specialist team to resolve a Problem. Support RCA Identifies and proactively seeks opportunities … attention to detail Must be a team player Good oral and written communication skills Tenacity to master both technical and relational aspects of project management Tenacity, to see projects through from start to finish Positive, self-motivated individual who can complete tasks independently Ability to work directly with other ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

working with: UK Sovereign SOC Security Analyst (Level 2) Role Description The SOC Analyst (L2) plays a critical role in the detection, investigation, and management of security alerts and incidents escalated from SOC Analyst (L1) teams. The position focuses on in‐depth analysis, incident validation, tactical response coordination … continuous improvement of security monitoring and response capabilities. Operating within a 24/7 Security Operations Centre, the L2 Analyst serves as a technical escalation point for junior analysts, working closely with internal IT and security teams as well as customers to contain and remediate security incidents. The role ...

customer and internal teams; run steering committees and executive business reviews.Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management.Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards.Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand planning … customer analytics.Translate AI/ML and analytics into clear business value narratives for executive stakeholders.Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention; comfortable ...

internal teams; run steering committees and executive business reviews. Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management. Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards. Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand … analytics. Translate AI/ML and analytics into clear business value narratives for executive stakeholders. Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention ...

sustainable BAU processes. The successful candidate will work closely with programme leadership, technical teams, and external partners to drive a structured and reliable release management function. Key Responsibilities Environment & Release Management Own the planning, scheduling, and execution of Oracle Fusion quarterly patching activities across Development, Test, Pre-Production … access governance, security reviews, and role-based access control (RBAC) processes. Prepare evidence and documentation to support internal and external audit requirements. Vendor & Stakeholder Management Act as the primary point of contact for Oracle Support Requests and escalation management. Work closely with system integrators, third-party suppliers ...

true force multiplier, they work at every level and across Sales, Product, Engineering, and Customer Success: earning technical wins, acting as a hands-on escalation point to Customer Success, and driving adoption and expansion in their accounts. They ship quickly and to standard in a low-friction way, turn … optional experience in production LLMs, RAG, and AI agents.Proven background in customer-facing technical delivery, spanning pre-sales technical discovery, hands-on implementation, and escalation management.Excellent communication skills to connect with both C-suite executives and technical developers during complex debugging sessions.Strong engineering judgment and systems thinking to make ...

CCO.Partner with regional Managing Directors and Customer Success leadership on delivery and account health in every region the account touches. Relationship and escalation managementBuild senior relationships at each named account, to C suite where relevant. Act as the primary escalation point for the named accounts, coordinating the relevant … written and spoken, and can present and negotiate at senior level in both. You have significant, proven experience in global or strategic key account management, ideally in B2B SaaS or a tech-enabled business selling to multi-site enterprise customers. You have a proven track record of managing ...

licensing agreements, working with legal on commercial terms, revenue share and SLAs. Own the long-term relationship with signed partners, including renewals, expansion and escalation management. Build and maintain a target account list and pipeline across the global OEM and system integrator landscape. Represent Dovetail at a senior level … Experience building an OEM or partner function from the ground up, rather than managing an already-mature programme. Familiarity with edge computing, IoT device management or MDM-style platforms. Experience with defence or public-sector procurement cycles or working alongside system integrators on MOD or NATO-aligned programmes. About ...