26 to 50 of 143 Escalation Management Jobs in the UK

direction, build senior stakeholder relationships, and make a visible impact across a fast-paced and highly competitive enterprise technology environment. Key responsibilities:Vendor Relationship Management: Own day-to-day and strategic relationships with assigned Strategic and Accelerate vendors, acting as SCC’s primary commercial contact and leading regular business … reviews, escalation management, and joint planning activities Go-to-Market & Revenue-Generating Activities: Develop and execute joint go-to-market and growth plans with assigned vendors to increase revenue, gross profit, pipeline creation, and customer engagement across the Enterprise and Networks business.Certification and Compliance: Maintain and improve ...

direction, build senior stakeholder relationships, and make a visible impact across a fast-paced and highly competitive enterprise technology environment. Key responsibilities:Vendor Relationship Management: Own day-to-day and strategic relationships with assigned Strategic and Accelerate vendors, acting as SCC’s primary commercial contact and leading regular business … reviews, escalation management, and joint planning activities Go-to-Market & Revenue-Generating Activities: Develop and execute joint go-to-market and growth plans with assigned vendors to increase revenue, gross profit, pipeline creation, and customer engagement across the Enterprise and Networks business.Certification and Compliance: Maintain and improve ...

qualifications: Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 15 years of experience in a technical project management or a customer-facing role. Experience in program management in environments using Waterfall, Agile, and hybrid methodologies. Ability to travel … Computer Science, or in a relevant field, or equivalent practical experience. Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting. Experience in planning and delivering cloud solutions in Public Cloud (e.g., Google Cloud Platform ...

role within the Global Operations Team, acting as the connection point between our retailers and the wider business. This role goes beyond traditional order management - it ensures that the voice of the retailer is understood, represented, and acted upon across Planning, Distribution, Sales, IT and our 3PL Partners. This … order-to-cash process, ensuring accuracy, transparency and reliability Delivering a consistent and high-quality retailer experience across all touchpoints Acting as an escalation point, resolving complex issues while strengthening retailer trust and relationships Ensuring service delivery aligns with agreed SLAs and supports commercial objectives Voice of the Retailer ...

continuous enhancement of IT services across the organisation. This role is responsible for ensuring high levels of service quality through effective service delivery management, performance monitoring, incident and escalation management, supplier governance, and stakeholder engagement. Working closely with both business and IT teams, you will drive service … transition of new and changed services into live operation, and ensuring services continue to meet evolving business needs and expectations. Responsibilities IT Service Delivery Management and Service Improvement. Service performance monitoring and reporting. Major incident and escalation management. Supplier governance and service review activities. Stakeholder management across ...

contract award process, ensuring correct contract forms, approvals, and documentation are in place.Client & Stakeholder ManagementServe as the primary point of contact for project management in the region for JLL.Ensure PMWeb is consistently updated to contractual obligations with the client.Build and maintain strong relationships with key client stakeholders.Collaborate with … project quotations and selecting the correct form of contracts .Identify gaps and provide insights into financial processes.Responsible for date input for cost reporting, change management including forecast.Contract ManagementEnsure full adherence to contractual requirements.Report on KPIs, service levels, and performance measures.Manage and escalate contract changes through formal processes.Identify and mitigate ...

agreements, regional execution plans, and performance governance.The Director is accountable for EMEA execution of maintenance, service delivery, security, spares, asset lifecycle, issue resolution, supplier escalation, and failure response frameworks. This role ensures regional suppliers and internal supply chain capabilities meet operational uptime, compliance, and customer SLA requirements while supporting … Data Center Operations, Regional COOs, and site leadership.* Ownership of EMEA regional service contracts and execution plans, including: maintenance (R&M and PM), facilities management, security services.* Governance of supplier performance frameworks, including QBRs, SBRs, and KPI tracking.* Ownership of EMEA critical spares strategies, emergency response frameworks, supplier escalation ...

services.* Help drive local Customer Satisfaction (CSAT) outcomes, implementing measurement frameworks, reviewing feedback, and leading continuous improvement initiatives.* Act as the primary escalation point between regional business stakeholders and Global IT leadership, ensuring visibility and accountability across service tiers.**Support to Global Head of IT Operations*** Function … trusted advisor to the Global Head of IT Operations, contributing to organisational strategy, roadmap planning, and executive-level communications.* Assist with the development and management of the IT budget, including resource planning, vendor management, capital expenditure approvals, and cost optimisation initiatives.* Support headcount and resourcing decisions across ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

each stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches.Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams … execute required changes across product and engineering, business, or POS teams.Analyse and aggregate feedback from our partners on our products and liaise with Product Management to assist in their prioritisation.RequirementsUnderstanding of API integrations5 yrs relevant experience in Technical Integrations Management, Technical Programme Management or similar rolesTechnical understanding ...

kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts. Management throughout the lifecycle of a project: responsibilities include, but are not limited to creating rollout plans specific to each project, establishing go-live criteria … each stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches. Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams ...

Legal Services organisation. This role will oversee multiple interconnected projects and workstreams, ensuring that business objectives are achieved through effective planning, governance, stakeholder management, and execution. The role focuses on coordinating transformation initiatives that include change management, workflow optimisation, technology implementations, systems integrations, product release management, and organizational change activities. The Portfolio Manager will work closely with Legal Services, Product Management, Engineering, Operations, and Internal and External Business Stakeholders while providing leadership and support to Project Managers responsible for delivering individual projects. This position plays a critical role in ensuring programmes are delivered ...

kind, European-wide projects What you'll bring Proven experience with Exchange 2010/2016 or similar An understanding of Forefront Identity Management (FIM) and Microsoft Identity Management (MIM) Experience of Exchange CUs A good understanding of group policies (GPO) Understanding of Mail AV/SPAM - Trend IMSVA … knowledge sharing, and support, ensuring our employees feel valued and proud of their work. Skills Microsoft Active Directory Exchange 2010/2016 Forefront Identity Management Microsoft Identity Management Group Policies SC clearance eligibility Mail AV/SPAM Exchange CU's Single Sign-On/PKI Project support Ticketing ...

performance metrics, operational trends, and customer insights to the Global Support Director.Implement and maintain support policies, procedures, and tools to uphold service quality.Customer Experience & Escalation Management:Act as the primary escalation point for EMEA support issues, ensuring swift resolution and corrective actions.Champion a white-glove approach … Proven experience leading technical support teams and meeting SLA targets.Strong background in IT infrastructure: networks, security, databases, web servers, Windows OS.Demonstrated success in performance management and team development.Skilled in managing escalations and building relationships with blue-chip clients.Proficient in data analytics and reporting tools (e.g. Power BI, Tableau).Familiarity ...

This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts … development. Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier ...

This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts … development. Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier ...

role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring … information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments. What you will do Technical Support & Maintenance … improvement opportunities. Solution Design: Collaborate with customers to analyze requirements and customize platform configurations. Translate business needs into detailed technical specifications. Risk and Issue Management: Identify, document, and mitigate risks that could impact program success. Cross-functional Collaboration: Work closely with software developers, R&D, and engineering teams ...

Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride … delivering a world-class customer experience. What You’ll Do Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution. Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering ...

them. In project leadership, you may indirectly manage team members and extend feedback across diverse areas of expertise. Additionally, you will serve as an escalation point for complex customer issues, ensuring exceptional customer satisfaction.WHAT YOU HAVE2-4 years of management experience in overseeing a technical support organization, preferably … detail for documentation and process standardization across global teams.Ability to synthesize complex concepts and articulate them clearly to varied audiences.In-depth knowledge of case management processes, including issue resolution, escalation management, and knowledge-centered support.Proficiency with case management tools, such as Salesforce, Zendesk, or other similar ...