Unified Communications Team Lead
- Hiring Organisation
- Northern Care Alliance NHS Foundation Trust
- Location
- Salford, M6 8HD, United Kingdom
- Salary
- £49387.00 to £56515.00
Centre, improving call flows, routing and agent experience. Ensuring the underlying network infrastructure effectively supports real-time communications through QoS, WAN, LAN, SD-WAN, firewall, and voice network optimisation. Driving operational excellence through proactive monitoring, service improvement initiatives, performance management, and reliability enhancements. Providing leadership, management, mentoring, and technical oversight … UCCX, UCCE, or Webex Contact Centre Desirable Strong knowledge of: Routing & switching, QoS for voice/video Strong troubleshooting across network + UC layers Firewall experience (Palo Alto, Cisco) Experience Essential Significant relevant experience gained in a high-pressure IT Support environment Experience of major corporate solutions i.e industry standard ...