1 to 25 of 31 IT Services Manager Jobs in the UK

IT Service Delivery Manager - HS2 Location: Birmingham (City Centre) Contract Type: Permanent Clearance: Must be eligible to work in the UK About the Role We are seeking an experienced IT Service Delivery Manager to oversee the end-to-end delivery of IT services across multiple platforms and suppliers. This … role is critical to ensuring IT services are reliable, available, and performing in line with agreed service levels. You will operate in a multi-supplier environment (including tier 1 suppliers and smaller in-house teams), acting as a service integrator and driving continual improvement across IT operations. Key Responsibilities Manage and assure the delivery of … improve service management documentation, processes, and knowledge assets. Produce clear and actionable reports for senior stakeholders. What We're Looking For Strong experience as an IT Service Manager or similar role in a multi-supplier or SIAM environment . Demonstrable evidence of delivering measurable service improvements. Expertise in ITIL frameworks , ServiceNow , and service management tools. Experience More ❯

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking … to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or … Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Manager, you will manage a helpdesk More ❯

your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Business Development Manager IT Managed Services Located: Field Based - Nationwide Package: Competitive salary, commission, car allowance plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we … and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To grow and develop Ricoh s IT Managed Services business, selling to Ricoh s existing and new customers, supporting and driving the Direct Sales teams to sell IT Managed Services and being a key subject More ❯

IT Account Manager - Managed Services Managed Services, MSP, Account Manager , Cloud, Security, Cyber Essentials My clients is ranked among Europe's top 10 Managed Service Providers, distinguished by its UK-leading ISO accreditation's and its ability to deliver comprehensive IT services to clients worldwide, 24/… and long-term partner in achieving their business objectives. The IT Account Manager will have current or recent experience in B2B account management or client services role. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment. Strong communication and presentation skills, with the ability to adapt to different audiences. Numerate … financial data. Proactive, energetic, and client-focused, with experience of delivering exceptional customer experiences. This is a great opportunity to work in a fast growing IT Managed Services company with genuine opportunities for career growth. You will need to be commutable to North London. The role at first will be office based moving to hybrid working after More ❯

Business Development Manager IT Managed Services Whitstable, Kent £35,000 - £40,000 basic + uncapped commission (OTE £70k+) Are you an ambitious salesperson who loves winning new business? Do you thrive in a role where you’re trusted to run your own pipeline? Looking for an opportunity to make a big impact in a growing … MSP? We are recruiting for a Business Development Manager to join a well-established IT services provider based in Kent. This is a role for someone who is new business focused, commercially sharp, and excited by the idea of helping a smaller, ambitious company grow. The Role This is a full 360 new business position. … wants to be judged on results, and is confident building pipeline from scratch. What We’re Looking For 2+ years in B2B sales, ideally in MSP, IT services, telecoms, or tech Proven success in outbound/new business roles Confident speaking to business owners and decision-makers Good understanding of Microsoft 365, cloud services, cyber security More ❯

IT Service Manager Birmingham, three days on sitePermanent We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier … environment. Key responsibilities * Manage end to end IT services using ITIL best practice* Oversee incident, problem, change, event and request management* Use Service Now to identify trends and prevent issues* Drive continual service improvement with clear and measurable outcomes* Manage supplier performance across large partners and smaller software vendors* Produce accurate reports that give assurance on service … health and performance* Maintain service processes, documentation and knowledge articles Essential skills and experience * Strong ITIL knowledge* Solid Service Now experience* Background managing multiple services or platforms* Confidence working across multi supplier or service integrator models* Ability to analyse data and improve processes* Experience managing SLAs and performance metrics* Strong communication and stakeholder management skills *Rates depend on experience More ❯

IT Service Manager Birmingham, three days on site Permanent We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi … supplier environment. Key responsibilities * Manage end to end IT services using ITIL best practice * Oversee incident, problem, change, event and request management * Use Service Now to identify trends and prevent issues * Drive continual service improvement with clear and measurable outcomes * Manage supplier performance across large partners and smaller software vendors * Produce accurate reports that give assurance on … service health and performance * Maintain service processes, documentation and knowledge articles Essential skills and experience * Strong ITIL knowledge * Solid Service Now experience * Background managing multiple services or platforms * Confidence working across multi supplier or service integrator models * Ability to analyse data and improve processes * Experience managing SLAs and performance metrics * Strong communication and stakeholder management skills *Rates depend on More ❯

IT Service Manager Birmingham, three days on site Permanent We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi … supplier environment. Key responsibilities . Manage end to end IT services using ITIL best practice . Oversee incident, problem, change, event and request management . Use Service Now to identify trends and prevent issues . Drive continual service improvement with clear and measurable outcomes . Manage supplier performance across large partners and smaller software vendors . Produce … service health and performance . Maintain service processes, documentation and knowledge articles Essential skills and experience . Strong ITIL knowledge . Solid Service Now experience . Background managing multiple services or platforms . Confidence working across multi supplier or service integrator models . Ability to analyse data and improve processes . Experience managing SLAs and performance metrics . Strong More ❯

IT Service Manager - Birmingham Salary upto £55,500 3 days per week onsite in central Birmingham My client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels and … internal team performance, and working with cross-functional teams to improve user experience, cost, and service outcomes. Key skills and responsibilities, Demonstrated ability to manage multiple IT services or platforms, overseeing both internal and external IT teams to ensure desired outcomes Proficient at juggling various priorities to deliver complex projects or services that meet … service level agreements (SLAs) and operational level agreements (OLAs) throughout the IT portfolio. Monitor and guide performance of key IT suppliers and delivery teams, ensuring services consistently align with contractual and operational standards. Collaborate with cross-functional IT teams to enable seamless end-to-end service delivery, seeking improvements in user experience, cost More ❯

New Logo Sales Manager/People & Business Development Manager IT Services SaaS UK | Full-time | Fully Remote | Up to £70,000 base + £120,000 OTE year 1 (Uncapped) About Us Were a fast-growing SaaS provider helping IT service teams simplify how they work. Our purpose is simple: helping IT … help everyone else. Were expanding rapidly in the UK ITSM market and looking for an ambitious sales leader who wants clear ownership, high impact, and big rewards. Sales Manager Role Summary Purpose A new player-coach role owning new business growth, pipeline generation, deal closing, and the creation of repeatable sales processes. You will directly own the target … engagement. Key Responsibilities Sales Execution Generate new opportunities through outbound activity, networking, and partnerships. Work with Solutions Engineering on discovery and high-impact demos. Build relationships with senior IT and business stakeholders; map key decision makers. Maintain accurate forecasting and CRM discipline; hit pipeline and bookings targets. Meet prospects on-site across the UK to progress deals and More ❯

New Logo Sales Manager/People & Business Development Manager – IT Services SaaS UK | Full-time | Fully Remote | Up to £70,000 base + £120,000 OTE year 1 (Uncapped) About Us We’re a fast-growing SaaS provider helping IT service teams simplify how they work. Our purpose is simple: helping … IT Service Desks help everyone else. We’re expanding rapidly in the UK ITSM market and looking for an ambitious sales leader who wants clear ownership, high impact, and big rewards. Sales Manager – Role Summary Purpose A new player-coach role owning new business growth, pipeline generation, deal closing, and the creation of repeatable sales processes. … engagement. Key Responsibilities Sales Execution Generate new opportunities through outbound activity, networking, and partnerships. Work with Solutions Engineering on discovery and high-impact demos. Build relationships with senior IT and business stakeholders; map key decision makers. Maintain accurate forecasting and CRM discipline; hit pipeline and bookings targets. Meet prospects on-site across the UK to progress deals and More ❯

Service Desk Manager, IT Support, SC Clearance, COR7384 An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK. The Role As the Service Desk Manager, you'll lead … a skilled technical team providing exceptional support across critical IT systems. This is a hands-on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You'll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding … valid UK driving licence What's Next? If you're an experienced Service Desk professional looking to lead a capable team delivering secure and high-impact IT services, apply today for immediate consideration! Service Desk Manager, IT Support, SC Clearance, COR7384 Corriculo Ltd acts as an employment agency and an employment business. #AS More ❯

Paying up £70k + Hybrid Working + Benefits - Join a leading wholesale organisation as a Senior IT Manager and make a real impact across multiple UK sites. Based at the Manchester head office, you will lead the IT function during an exciting period of transformation, including major system upgrades and business growth initiatives. This … to shape the technology strategy, drive operational excellence, and empower teams to perform at their best in a fast-paced, evolving environment. THE JOB The IT Technical Services Manager plays a vital role in powering the organisation’s daily operations, ensuring systems run seamlessly, providing expert user support, maintaining essential infrastructure, and protecting the business … with strong cyber-security practices. In this hands-on, high-impact role, you will be the driving force behind smooth, secure, and reliable technology services that enhance productivity, safeguard business continuity, and enable teams to perform at their best. With a recent merger, rebrand, and a major ERP upgrade underway, this is an exciting moment to bring your expertise More ❯

agile options available) The Role We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and continuously improved in line with ITIL best practices. This role involves managing the full lifecycle of IT services, coordinating … the Change Advisory Board (CAB) , and overseeing a small team of Lifecycle Analysts to ensure consistent delivery and continual improvement. You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation. Key Responsibilities Lead the full Service Lifecycle process - from strategy and design through to operation and continual … improvement. Manage the Service Portfolio , ensuring all services align with business objectives and deliver ongoing value. Oversee Release and Change Management , ensuring planned, tested, and controlled deployments. Facilitate the Change Advisory Board (CAB) , assessing and prioritising changes across systems and infrastructure. Maintain governance and compliance in line with internal security and industry standards. Lead and develop a small team More ❯

Job Title: Internal Account Manager (Connectivity/Contact Centre/IT Managed Services Location: Manchester (Office Based) Salary: 35k to 37k with 15k to 20k commissions - 50k to 57k OTE My client is an established Manchester based IT Managed Services organisation who are enjoying a period of growth. We are looking for … an Account Manager with between 1 and 2 years working experience that's worked within an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of … to the above, you will also ensure the in-house CRM system (Salesforce) is maintained and kept up to date and maintain a good knowledge of the my clients services portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities The ideal candidate will have 1 to 2 years work experience, ideally having their first More ❯

IT Service Manager Birmingham, three days on site Permanent We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi More ❯

This role puts you at the centre of a high-stakes, high-visibility transformation - one where your leadership defines how essential IT, data and operational services are delivered for years to come. You are the authority, the orchestrator and the driving force behind a complex, multi-supplier transition that won't move without your direction. Role: IT … Manager Location: West Midlands Hybrid Salary: Up to £90,000 What You'll Lead End-to-end transition and exit from a major outsourced IT services contract Migration of services, platforms, data, people and processes into new providers or in-house teams Alignment and governance across multiple technology suppliers Contractual, commercial and operational compliance … simultaneous operational, data and technology change programmes Why This Role Matters You'll play a pivotal role in protecting service continuity today while shaping how critical IT services operate tomorrow. This is meaningful transformation not a paper exercise. You'll take ownership, enjoy genuine senior visibility, and drive a transition that will be talked about for years More ❯

This role puts you at the centre of a high-stakes, high-visibility transformation - one where your leadership defines how essential IT, data and operational services are delivered for years to come. You are the authority, the orchestrator and the driving force behind a complex, multi-supplier transition that won't move without your direction. Role: IT … Manager Location: West Midlands | Hybrid Salary: Up to £90,000 What You'll Lead End-to-end transition and exit from a major outsourced IT services contract Migration of services, platforms, data, people and processes into new providers or in-house teams Alignment and governance across multiple technology suppliers Contractual, commercial and operational compliance … simultaneous operational, data and technology change programmes Why This Role Matters You'll play a pivotal role in protecting service continuity today while shaping how critical IT services operate tomorrow. This is meaningful transformation—not a paper exercise. You'll take ownership, enjoy genuine senior visibility, and drive a transition that will be talked about for years More ❯

This role puts you at the centre of a high-stakes, high-visibility transformation - one where your leadership defines how essential IT, data and operational services are delivered for years to come. You are the authority, the orchestrator and the driving force behind a complex, multi-supplier transition that won't move without your direction. Role: IT … Manager Location: West Midlands | Hybrid Salary: Up to £90,000 What You'll Lead End-to-end transition and exit from a major outsourced IT services contract Migration of services, platforms, data, people and processes into new providers or in-house teams Alignment and governance across multiple technology suppliers Contractual, commercial and operational compliance … simultaneous operational, data and technology change programmes Why This Role Matters You'll play a pivotal role in protecting service continuity today while shaping how critical IT services operate tomorrow. This is meaningful transformation—not a paper exercise. You'll take ownership, enjoy genuine senior visibility, and drive a transition that will be talked about for years More ❯

IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office/… days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of … IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes and implement More ❯

Enterprise Account Manager IT and Telco Connectivity Managed Services 40,000 - 60,000 Base DOE Neg + 5K Car Allowance + Great Commission Realistic OTE 80-10K Full Benefits package. All existing accounts UK Remote + client visits and anchor days. To suit candidate in striking distance of Birmingham, West Midlands or London (M25 … corridor) or Manchester, Northwest Applause IT is recruiting on behalf of a large and leading multi office IT and connectivity Managed Services Provider delivering innovative solutions across cybersecurity, intelligent connectivity, cloud, communications, and contact centre technologies . We are seeking an initiative-taking and strategic Account Manager to take ownership of a portfolio … a portfolio of Enterprise accounts. Build strong multi-level stakeholder relationships, including senior leadership and C-suite. Promote and sell the full solutions portfolio, including: Cybersecurity Intelligent Connectivity Managed Services Hybrid Cloud Unified Communications Contact Centre Solutions Lead virtual account teams and collaborate closely with Service Management. Maintain accurate CRM updates, forecasts, contracts, and billing administration. Create and manage More ❯

If you have previous experience of working in either IT Managed Services or the IT reseller channel in a Technical Account Manager or Customer Success role then we have a number of opportunities within London and the South East for established companies looking to grow their Account Development Teams. You need to be … working now in a similar role with a proven track record of managing and developing existing accounts within an IT MSP. You will need to show minimum GP figures of £150,000 per annum. These companies offer excellent training and development over time to Account Management or Senior Account Director roles for experienced candidates More ❯

IT Service Manager - Birmingham Salary upto £55,500 3 days per week onsite in central Birmingham My client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels and More ❯

As a IT Service & Platform Manager, you will be responsible for overseeing and managing the Digital Experience (DEX) platform to support the organisation's technology needs. This role is based in London and requires technical expertise in the life science industry to ensure effective platform performance and delivery. Client Details The organisation is a medium-sized … entity within the life science industry. Description The IT Service & Platform Manager leads the technology service team to deliver a seamless digital workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters a customer-focused culture, drives continuous … delivery (including helpdesk, desktop, mobile, A/V, networks, and SaaS applications). Application & Platform Management: Ensure enterprise applications and workplace platforms are secure, optimised, and aligned with IT standards. User-Centric Innovation: Gather feedback to simplify workflows, enhance productivity, and promote adoption of digital workplace tools. Roadmap Delivery & Automation: Lead multi-year platform roadmap, implement automation, and More ❯

Service Desk Manager, IT Support, SC Clearance, COR7384 An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK. The Role As the Service Desk Manager, you'll lead … a skilled technical team providing exceptional support across critical IT systems click apply for full job details More ❯