26 to 40 of 40 ITIL Jobs in County Antrim

Desk. You will help implement new software, diagnose complex networking issues, and contribute to problem management and knowledge base improvements. The role emphasizes strong ITIL understanding, stakeholder coordination, and continuous service improvement in a dynamic environment in Belfast. #J-18808-Ljbffr ...

will lead incident response, RCA efforts, and drive continuous service improvement with a focus on automation and governance. Ideal candidates have extensive experience with ITIL-aligned processes, cloud platforms, and infrastructure as code, delivering resilient, scalable platforms for business-critical workloads. #J-18808-Ljbffr ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non‐compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non‐compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and elevating exceptions and non‐compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

operational liaison for business stakeholders and vendors, providing regular service reviews, communicating risks, managing escalations, and ensuring alignment with business objectives. Ensure adherence to ITIL-based operational processes, governance standards, compliance requirements, audit obligations, and the maintenance of operational documentation, runbooks, recovery procedures, and service support artifacts. Lead continuous service … initiatives, risk‐reduction measures, and continuous service improvement programs. Strong understanding of observability practices, including monitoring, alerting, logging, dashboards, and operational reporting. Knowledge of ITIL principles and IT Service Management (ITSM) processes. Experience developing and maintaining operational documentation, runbooks, support procedures, recovery documentation, and knowledge articles. Desirable Skills Experience working ...

financials. Initiative:Self-starter with the ability to drive assignments and escalate when necessary. Teamwork:Team player with a strong customer-centric ethos. ITIL Skills:ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why Version 1? At Version 1, we believe in providing ...

stability, and customer experience Act as operational liaison for business stakeholders and vendors, conducting service reviews, communicating risks, and managing escalations Ensure adherence to ITIL-based processes, governance standards, compliance requirements, audit obligations, and operational documentation standards Lead continuous service improvement initiatives to reduce MTTR, increase stability, improve customer satisfaction … initiatives, risk-reduction measures, and continuous service improvement programs Strong understanding of observability practices, including monitoring, alerting, logging, dashboards, and operational reporting Knowledge of ITIL principles and IT Service Management processes Experience developing and maintaining operational documentation, runbooks, support procedures, recovery documentation, and knowledge articles Experience working within ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance ...

continual improvement of IT services. The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice. Key Responsibilities Advanced Technical Support Act as an escalation point for complex or high‐impact incidents. Work as part of a team … Operations Support Assist the Service Desk Manager during major incidents. Contribute to performance reporting, trend analysis, and service improvement planning. Support the refinement of ITIL processes (Incident, Problem, Knowledge). Stakeholder & Vendor Coordination Work closely with business teams to understand recurring issues and service needs. Liaise with external suppliers ...

Global Service Desk function. You will administer ITSM processes, coordinate governance forums and ensure records and evidence are captured. You will work with ITIL, change, problem and design into service, delivering MI and insights while not owning final decisions. A hands-on, governance-focused approach is required with strong stakeholder ...

seeking a Senior ITSM Process Support Analyst for their Belfast IT team. You will manage ITSM processes, maintain documentation, and align activities with ITIL and firm policies. The role sits in Technology Services and reports to the Global Service Desk Senior Manager. The candidate should have 5+ years … strong stakeholder engagement, and a drive for continual service improvement. ITIL v4 certification is preferred, with a permanent, on-site position in Belfast. #J-18808-Ljbffr ...

will coordinate complex incidents, ensure timely resolution within SLAs, and drive continuous improvement across Capita services. The role requires strong leadership, expertise in ITIL-aligned incident management, and the ability to mentor staff while collaborating with cross-functional teams. #J-18808-Ljbffr ...

processes. You will coordinate governance forums, ensure evidence and records are complete, and drive improvements while balancing governance with delivery. The role requires strong ITIL knowledge, 5+ years in IT, and excellent stakeholder engagement. ITIL v4 certification is preferred. #J-18808-Ljbffr ...

transition to go-live process, oversee and define the acceptance into service process, lead on the service operating model creation and build the ITIL processes for the future client managed service. Key responsibilities: Service Strategy : Accountable for defining the strategy and plan for the future live service, to include Service … Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme. Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation to define ...